Omologato Reviews 

154
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the watches' stunning and unique designs, highlighting their excellent quality and craftsmanship. Many appreciate the brand's strong motorsport connection and the compelling story behind each timepiece, enhancing their appeal. The team receives frequent commendation for their professionalism, helpfulness, and exemplary service, ensuring a smooth purchasing experience. Consumers find the watches offer excellent value for money, noting that top quality does not mean a high cost. This satisfaction often leads to repeat purchases, with many eagerly anticipating future additions to their collections.

What people talk about most

Product

People report positive experiences with the product, consistently praising the fantastic quality and unique... See more

Quality

Users describe positive interactions with quality, with many reviewers highlighting the excellent... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Value for money

Clients share positive opinions on value for money, with many reviewers stating that the quality offered is... See more

Service

Customers had positive experiences with service, with many praising it as exceptional and perfect. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a stunning watch! Quality and style far above its price point, but the place Omologato really stands out is in their customer service. From the ordering to the processing and after care they ex... See more

Company replied

Rated 5 out of 5 stars

It’s rare these days to find companies that legitimately care about what they do. Omologato is one of them. They put so much effort into building something special to motorsport - and it shows w... See more

Company replied

Rated 5 out of 5 stars

I bought a watch from a very recently started motorsport inspired watch manufacturer, 10 years ago. It was a purchase made, that has lead to a journey with Omologato, I could never have imagined!! Af... See more

Company replied

Rated 5 out of 5 stars

“Just received my Omologato TIFOSI Indianapolis and couldn’t be happier. It’s a great, fun timepiece with a real story behind it. As a British motorsport fan and watch enthusiast, this brand really sp... See more

Company replied


Company details

  1. Watch Manufacturer
  2. Clock Watch Maker
  3. Jewelry Designer
  4. Motorsports Store
  5. Watch Store

Written by the company

The World’s largest range of Motorsport watches. Designed in England, Raced Worldwide. We’re a proudly independent watch company based in Windsor England and welcome all your feedback. Customer service means everything to us, so all feedback to make this company the best in our industry is really welcome.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

154 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(154)

40 reviews in the last 12 months

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Rated 1 out of 5 stars

Got 11 of these. Won't be doing business again.

Ordered 2 watches.
I've already got 11 of theirs from places like The Classic Car Hub,motor shows etc.
Put both watches on. Took them straight off and did a return. Refused to refund them as they had been worn.
You have to go in the small print on the site to learn this policy. I asked what the cost of replacement straps was but that question was ignored. Anyway saw a solicitor today who told me this policy is an unfair term and cannot replace my consumer rights. Also their return policy would need to be on the same page as the watch ordering page. You have to be allowed the same opportunity as if you were in a watch shop where of course you can try them on.
So sorry but I won't be buying any more Omologato for my collection which stands at around 300 watches including Rolex/PP/Breitling/Omega etc et
UPDATE:
Shami the owner of Omologato has just lied about ‘offering a refund’ and I have taken a screenshot. I,before talking to my solicitor asked Stuart at Omologato how much the straps for the watches cost them.
He ignored it.
I wrote again saying this wasn’t on.
I then did the Trustpilot review.
Shami the emailed to say they would charge me for the straps. That is not a ‘refund’.
Then he retracted that offer saying he had just read my review.
They haven’t tried to work with me,ignored me until a did a review and have now based their customer service and policy on the fact I’ve complained about the appalling attitude.
Shami as the owner of the company and his deceitful response tells you everything you need to know about this company. It’s irritating,as a busy man that I now need to waste time on a legal process with this company.

18 September 2023
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Reply from Omologato

Mike - we have replied to your email (at 20.53 on October 31st 2023) offering you a refund as a gesture of goodwill but instead you have chosen to ignore it.

We tried to work with you, however at this stage we can't help you any further.

Our Terms and Conditions CLEARLY STATE that goods must be returned to us in a condition that we can re-sell them on. Your watches DID NOT come back in that state - photos of how they were received were sent to you and are available for your review.

Our Terms and Conditions are available for anyone to read on this link https://www.omologatowatches.com/returns

We're always very sorry to read bad reviews. We're open, honest and proud of our business, however on this occasion your comments are unfair.


Shami - Owner

Rated 5 out of 5 stars

I have 2 Omologato watches and I’m…

I have 2 Omologato watches and I’m delighted with both.
Omologato is unique - a family business making small numbers of high quality beautifully designed watches at very reasonable prices.
I feel very lucky to have discovered them.

29 October 2023
Unprompted review
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Reply from Omologato

Thank you

Rated 5 out of 5 stars

Good quality products

Good quality products, great pricing!
it's perfect for birthday or X'mas gifts
will buy again,

15 September 2023
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Reply from Omologato

Thank you Alan

Rated 5 out of 5 stars

Excellent Quality

Excellent quality watch at an affordable price point. Great communication throughout the order/shipping process.

25 October 2023
Unprompted review
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Reply from Omologato

Thank you Brandon

Rated 5 out of 5 stars

Superb customer service

Oh how I wished all companies were ran like Omologato, I purchased the Derek Bell 500 limited edition watch and was over the moon with the watch, however one of the hands became loose, contacted the company and they asked for it to be returned for repair.

I was kept informed throughout the process of the repair and had the watch back in no time, the customer service is absolutely fantastic and I would highly recommend them if you are looking for a distinctive watch celebrating aspects of Motorsport

17 December 2022
Unprompted review
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Reply from Omologato

Thank you Kevin

Rated 5 out of 5 stars

Tifosi for the Tifosi

Always excellent service and a beautiful product. Amazing price point for the Tifosi range.
Never, never, never disappointed.

Engaging community with the owner at the helm to promote our passion for cars and motorsport.

26 August 2023
Unprompted review
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Reply from Omologato

Thank you Barry

Rated 5 out of 5 stars

6 watches and counting

I’ve had 6 watched from Omologato now (no. 7 is on pre-order!) - some as gifts and some for me and all have been perfect, beautifully presented and all round lovely timepieces. Delivery has always been on time, and shipped in sturdy and secure boxes via DHL recorded for piece of mind. Even if your not sold on the great work they do with teams, drivers, and circuits, then the beautiful watch designs and clockwork like operation of the company is a reassuringly attractive prospect!

10 June 2023
Unprompted review
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Reply from Omologato

Thank you Jon

Rated 5 out of 5 stars

Toprak 54

Everything was very good,replying to my emails,etc.box was well wrapped,came on time,very nice watch,I've been following toprak for 4,5,years,so when I saw this watch,I treated myself to it as I've been ill,thank you.

14 September 2023
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Reply from Omologato

Thank you Steve

Rated 5 out of 5 stars

Watches that are a little bit diferent

Very straightforward process and delivery was on time and as expected. Always a range of designs to suit individual tastes and people comment on your watch when they see it.

7 September 2023
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Reply from Omologato

Thank you Nick

Rated 5 out of 5 stars

A motorsport inspired watch … what’s…

A motorsport inspired watch … what’s not to love !

Been after an Omologato watch for a while, and I’m not disappointed, quality is superb, will now become my new daily watch.

The motorsport connections are apparent throughout the packaging too and being a massive petrol head just makes the whole purchase that much more special !

18 October 2023
Unprompted review
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Reply from Omologato

Thank you Paul

Rated 3 out of 5 stars

Took too much time to receive my watch

Took too much time to receive my watch. I didn´t receive the tracking number right after you sent the watch.
I sent several mails asking the status of the purchase and for weeks didn´t receive response
Please try to improve your customer experience. The watch is great!

4 September 2023
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Reply from Omologato

Hi Andres,

Thanks for the fair review.

You did have to wait longer than we expected for the watch as we had production delays. For that and the lack of communication I do apologise.

We've grown so much in the last 3 years that we've struggled a little with all the communications that come in via all our social media and email. However we are improving.
We're a family run business that strives to get things right all the time and hate it when we get it wrong.

Enjoy your watch and we look forward to hopefully serving you again soon.

Shami - Owner

Rated 1 out of 5 stars

Everything went wrong

Everything went wrong. The purchase was meant to be a birthday gift and the recipient has not even received the goods yet! After 6 weeks waiting time!!! Even the customer service has been rude to me.

15 October 2023
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Reply from Omologato

Sir, we wrote to you last week about your enquiry with a reply as to why your friend didn't get their delivery - please see below for the proof of delivery details we sent you :

Saturday 23 September 2023
09:12 Delivery Attempted - No Answer
PARIS, France

Monday 25 September 2023
13:19 Delivery Attempted - No Answer
PARIS, France

Wednesday, October 11
Your shipment has not been picked up by the recipient at the pick-up point within the specified time frame. It will be returned to the sender.

Twice the couriers attempted to deliver and twice no one was in. The delivery is sitting at the local office awaiting collection.

UPDATE 18th October - the parcel has now been sent back to us because no one collected it. As soon as it arrives back we will send it out again at our expense.

In the meantime, if you wish to clarify anything else about your order, we're here to help.

Shami - Owner

Rated 5 out of 5 stars

Great watches

Great watches, not my first buy, well made and well packaged and well delivered, will use again

29 August 2023
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Reply from Omologato

Thank you Peter

Rated 1 out of 5 stars

Watch ok but one of the small straps…

Watch ok but one of the small straps that hold the main braclet in place when fastened snapped. Reported it, promised a new strap in post, never arrived ...
Disappointed.

29 August 2023
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Reply from Omologato

Hi Jon,

You bought one of our CLEARANCE sale and discontinued watches. We did say via email we don't have the same ones available but as soon as they are we will be in touch.

We still don't have them, that's why you have had no contact.

Sorry you had to review us with a 1 STAR because of it. I care madly about customer service hence this TRUSTPILOT page.

If you haven't worn the watch please send it back to us for a FULL REFUND.
If it used, then we will do what we can to source another strap. IF we can we will be in touch via email.

Shami - Owner

Rated 5 out of 5 stars

Quick and responsive service when I…

Quick and responsive service when I requested engraving for a special watch for my wedding day. Beautiful watch too that got a lot of compliments!

23 August 2023
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Reply from Omologato

Thank you Chris

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