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Omni Pet Ltd. Reviews 

1,591
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 902 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and variety of products, noting significant improvements in their pets' health, including skin conditions, dental hygiene, and overall well-being. The company's customer service and staff are consistently highlighted for being helpful, friendly, and providing personalized, empathetic advice and support. Reviewers also appreciate the efficient service, including fast delivery and good packaging. However, some customers also noted that certain products did not suit their pets or provide the expected results, with some dogs disliking the wet food or finding kibble too hard.

What people talk about most

Product

Reviewers mention positive feedback about product quality and effectiveness, with many customers expressing... See more

Quality

Consumers find quality to be positive, with many impressed by the products' quality and range, often... See more

Customer service

Customers had positive experiences with customer service, often describing it as helpful, friendly, and... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service, highlighting the helpful, proactive, and kind nature of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My dog enjoys the kibble but won't touch the wet food so it looks like he'll be on kibble only. He eats the skin irritation chews but reluctantly. This is his second week so it's only fair to persev... See more

Company replied

Rated 4 out of 5 stars

My 2 dogs ( cava/ cocker/ tibetan poos ) are very happy with this food and even accept it as a treat so no extra treats required, I just carry a tin of their kibble ( previously this never worked ).... See more

Company replied

Rated 4 out of 5 stars

My fussy dog did not like the Omni pet food or vitamin tablets and I needed to cancel a further upcoming order. I found it very difficult to contact them quickly. There was no answering phone contact... See more

Company replied

Rated 5 out of 5 stars

Our dog, Morag, has been eating Omni for about eight months and we have noticed an improvement in her skin rash since the change. Recently we took her to be stripped and were told that Morag presented... See more

Company replied


Company details

  1. Pet Supply Store
  2. Pet Store

About Omni Pet Ltd.

Written by the company

Our brand story

by Dr. Guy Sandelowsky MVM BVS MRCVS

"As a vet, I saw the same distressing pattern far too often: dogs constantly scratching, struggling with upset stomachs, or putting on unhealthy weight, trapped in a cycle of medications, steroids, side effects and trendy diets that rarely addressed the root cause.

In many cases, the problem was the ingredients in their food – packed with common allergens and excess fat that their bodies couldn’t handle.

That’s why I created Omni.

A new generation of pet nutrition, formulated around novel proteins. like yeast, pulses, algae and plants, ingredients far less likely to trigger allergies or sensitivities and as an added bonus, kinder to the planet too.

Every formula is life-stage specific, calorie controlled, and rigorously taste-tested, by both humans and pets, to ensure it delivers on health and flavour. I’ve seen thousands of dogs regain energy, lose excess weight, and finally find relief from chronic symptoms after switching to Omni.

It’s incredibly rewarding and so often, it all starts with what’s in the bowl.

Because every dog deserves to feel good in their own skin, and Omni helps get them there."

FREE Vet & Behaviourist Consultations

Written by the company

Helping you get the most of Omni
Get personal, judgement-free advice. No pressure, just real support for your best friend's peace of mind. Book your appointment today: https://omni.pet/pages/omni-consultations

Taste Test Guarantee

30-Day Money-Back Guarantee

We offer a taste test 30-Day Money-Back Guarantee for first-time customers if your dog doesn't enjoy the product right away. Find more details on our website.

Contact info

Promotion box for Omni Pet Ltd.

Save up to 50% on your first order

Try hypoallergenic food, supplements, treats or dental sticks today

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 100% of negative reviews

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4.5

All reviews

(1,591)

884 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic support

Can’t believe the amount of help and support I have received before even buying the product.
The vet I spoke to was so helpful and a really brilliant communicator with a clear passion for dogs.
Can’t wait to get my dogs started with omni
Thanks for the amazing start up discount too.

13 May 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hi Jane,

Wow! Thank you so much for your lovely review. We’re thrilled to hear that you felt so supported before even making your purchase, that’s exactly the experience we hope to provide for every customer.

It’s wonderful to know that Sophie made such a positive impression with her knowledge, communication, and passion for dogs. We’ll be sure to pass your kind words on to her.

We’re so excited for your dogs to start their Omni journey and hope they absolutely love it.

Thanks again for your support, and we’re delighted the start-up discount helped too!

The Omni Team 💛

Rated 5 out of 5 stars

It was a fantastic service

It was a fantastic service being able to speak to a vet regarding the concerns of my dog before purchasing a food product. Thank you for the time and information

13 May 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hi Vicky,

Thank you so much for your kind review.

We’re delighted to hear that speaking with our in-house Vet Sophie helped you feel more confident and informed before choosing one of our products for your dog.

Providing support and guidance for our customers is important to us, and we truly appreciate you taking the time to share your experience.

The Omni Team 💛

Rated 5 out of 5 stars

Fantastic food for my dog with…

Fantastic food for my dog with allergies to most meat products- he’s healthy, glossy coat and happy with his new food. Such a relief to find proper food for him.

13 May 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Kathryn,
Thank you so much for your wonderful review. We’re delighted to hear your dog is thriving on Omni despite his allergies, and that he’s now healthy, happy, and sporting a glossy coat!

We know how difficult it can be finding the right food for dogs with sensitivities, so it means a lot to hear switching to Omni has been such a relief for you both.

The Omni Pet Team x

Rated 5 out of 5 stars

Im so glad I found this company

Im so glad I found this company.
My poor dog was constantly scratching and licking making her self bleed.
2 months on the itch chews and her fur has came back she is so much happier.

13 March 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Lesley,
Thank you so much for sharing your experience. We’re absolutely delighted to hear your dog is so much happier after using our irritated skin chews and that her fur has grown back so well.

We know how upsetting it is to watch constant scratching and discomfort can be, so it’s wonderful to hear she’s feeling much more comfortable now.

The Omni Pet Team x

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, nothing is ever too much trouble. I have often emailed the team with various questions & they are always prompt with a helpful reply & were very quick to resolve a recent issue.
I’ve tried my Lab on a variety of different complete kibble over the years & Omni is the only one he will eat without me having to add an additional topper.

13 May 2026
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Jayne,
Thank you so much for your lovely review. We’re delighted to hear you’ve consistently had such positive experiences with our customer excellence team and that your recent issue was resolved quickly.

It’s also fantastic to know your Lab enjoys Omni so much, especially after trying so many other brands over the years! Hearing he happily eats it without needing extra toppers is a huge compliment.

The Omni Pet Team

Rated 5 out of 5 stars

Love love love everything Omni

Love love love everything Omni it has made having a rescue puppy so much nicer now I don’t need to feed him other animals.He craves the kibble so much we can train him with just one piece at a time and if he will not come to his name, he will come to the word kibble.
I am so grateful and happy for the support from Omni vet Sophie and behaviourist Nico. Not having a dog for 15 years, it’s quite concerning all the different things they can get into and do, with the lovely support of Sophie, my worries have been clearly and understandably helped. I feel if I didn’t have this input from a very qualified vet I would be at our own vets all the time and they cost a lot of money let alone the upset to our puppy Jasper.

13 May 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hey Julie,

Thank you so much for taking the time to share such a lovely review!

We’re so glad to hear how well Jasper is doing on Omni, and we loved hearing that “kibble” has become his favourite word! It’s wonderful to know the food has made training and everyday life with him that little bit easier.

We’re also so pleased that the support from our in-house Vet Sophie and Behaviourist Nico has helped give you reassurance and confidence during this exciting (and sometimes worrying!) stage.

Bringing a puppy home after many years can feel overwhelming, so hearing that our team has been able to support both you and Jasper so clearly and compassionately is great to hear.

Thank you again for trusting us to be part of Jasper’s journey

The Omni Team 💛

Rated 5 out of 5 stars

Good service

Good service

13 May 2026
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hi Phyllis,

Thank you so much for your kind feedback!

We’re really pleased to hear you’ve had a good experience with us here at Omni.

Please give your dog some extra cuddles from all of us at Omni

The Omni Team 💛

Rated 5 out of 5 stars

Was very omnihelpful and supportive

Was very helpful and supportive

12 May 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Jenny,

Thank you so much for your feedback!

We’re pleased to hear you found our team helpful and supportive.

Supporting both pets and their owners is incredibly important to us, and your kind words truly mean a lot.

The Omni Team 💛

Rated 5 out of 5 stars

Great vet support lots of amazing…

Great vet support lots of amazing advice and a very knowledgeable Sophie knew everything about my dogs medical condition and was able to give excellent support.

6 May 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hey,
Thank you so much for your lovely review. We’re delighted to hear our lovely vet Sophie was able to provide such knowledgeable and supportive advice regarding your dog’s medical condition.

It means a great deal to know you felt well supported throughout the consultation.

The Omni Pet Team💛

Rated 5 out of 5 stars

Colin loves his food and Chews

Colin loves his food and chews. We are happy that our dog is doing so well and his gut is happy on Omni food and chews. They are also easy to contact and very helpful.

12 May 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Rachel,
Thank you so much for your lovely review. We’re delighted to hear Colin is loving his food and chews, and that his tummy is doing so well on Omni.

It’s also wonderful to know you’ve found our customer excellence team easy to contact and helpful whenever needed.

The Omni Pet Team💛

Rated 5 out of 5 stars

Good customer relations

Promt.
Informative and understsnding

11 May 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Anita,
Thank you for your kind review. We’re delighted to hear you found our teams support prompt, informative, and understanding.

The Omni Pet Team💛

Rated 5 out of 5 stars

Incredible service

Incredible service. We made use of their free vet consultations and these were really useful in tracking down our dog's specific food intolerance. My new favourite company.

11 May 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello David,
Thank you so much for your wonderful review. We’re delighted to hear our free vet consultations were so helpful in identifying your dog’s food intolerance.

Your kind words truly mean a lot to us, and we’re delighted to be your new favourite company!

The Omni Pet Team💛

Rated 5 out of 5 stars

Thank you Sophie!

Sophie was really lovely and very helpful as usual! Thanks again for such straightforward advice to keep Sadie, Lulu and Miko happy and healthy!

11 May 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Louise,
Thank you so much for your lovely review. We’re delighted to hear our lovely vet Sophie was able to continue providing helpful and straightforward advice for Sadie, Lulu, and Miko.
We’ll be sure to pass your kind words on to Sophie, she’ll really appreciate them!

The Omni Pet Team💛

Rated 5 out of 5 stars

Sophie was lovely

Sophie was lovely. I wanted to ask about some feeding advice for our Cavapoo puppy. I will be bringing home our Cavapoo puppy sometime in August, with so many choices on the market, I wanted to ask some questions about the puppy's diet. It was lovely to talk to someone with so much knowledge. I just wanted to feel confident about the food she will be bringing home.

11 May 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hi Nikki,
Thank you so much for your lovely review. We’re delighted to hear our lovely vet Sophie was able to help you feel more confident about your future Cavapoo puppy’s diet and answer your questions before her arrival.

We know how overwhelming all the choices can feel, so it’s wonderful to hear the consultation gave you reassurance and clarity. We’re very excited for you to welcome your puppy home in August!

The Omni Pet Team💛

Rated 5 out of 5 stars

Quality supplement that actually works

After seeing Omni on Dragons' Den, I decided to give their Itchy Skin Relief a go for my Westie who suffers from seasonal allergies. I love that it’s vet-formulated and plant-based, so I don't have to worry about hidden nasties or common meat allergens. Delivery was fast, and the packaging is great. It took about 14 days to see the full effect, but his coat looks much shinier now and the itching has stopped almost entirely. Great brand and great ethics.

11 May 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hi Jemma,
Thank you so much for your fantastic review. We’re delighted to hear our irritated skin chews have made such a positive difference for your Westie’s seasonal allergies and that you’ve seen improvements in both itching and coat condition.

It’s great to know you value our vet-formulated, plant-based approach and our commitment to quality ingredients and ethics. Thank you for giving Omni a try after seeing us on Dragons’ Den!

The Omni Pet Team💛

Rated 5 out of 5 stars

Excellent Customer Service and Advice from Omni Dog Behaviour Specialist

Great service from Dog Behaviour Specialist Nico who gave us advice on how to deal with our rescue dog's behaviour issues. He was extremely sympathetic to the challenges we were having and was able to understand and explain the cause/root of our dog's behaviour. We have already put his advice to good use and our dog is now finally starting to settle down nicely into his new home. Thank you Nico!

5 May 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hi Jackie,
Thank you so much for your wonderful review. We’re delighted to hear the consultation with our canine behaviourist Nico was able to support you and help you better understand your rescue dog’s behaviour and settling-in challenges.

It’s fantastic to know you’ve already been able to put the advice into practice and are seeing positive changes in your dog settling into their new home. We’ll be sure to pass your lovely feedback on to Nico, he will be pleased.

The Omni Pet Team💛

Rated 5 out of 5 stars

5 ⭐️⭐️⭐️⭐️⭐️ goods & customer service

My springer - poodle cross (springerpoo or sproodle), Roger, really enjoys his Omni Sensitive and it has really calmed his iffy tum. On the couple of occasions in the last two years I have had a problem (most recently today) I have had a very friendly,speedy response when I've contacted customer service and solutions quickly provided so a 5 star company all 'round

10 May 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hi Lily,
Thank you so much for your fantastic review. We’re delighted to hear Roger is loving his Omni Sensitive food and that it’s helped settle his sensitive tummy so well over the past two years.

It also means a lot to hear our customer excellence team have been able to support you quickly and helpfully whenever needed. Thank you for your continued support and 5-star recommendation!

The Omni Pet Team💛

Rated 5 out of 5 stars

Excellent results feeding Omni to my…

Excellent results feeding Omni to my dog who suffers from allergies. Since feeding Omni the feet licking and chewing has stopped. Also noticed a her coat is in much better condition.

19 November 2025
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hey,
Thank you so much for your wonderful review. We’re delighted to hear your dog’s feet licking and chewing has stopped since switching to Omni, and that you’ve also noticed such an improvement in coat condition.

It’s fantastic to know Omni is helping support your dog’s allergies and overall wellbeing.

The Omni Pet Team💛

Rated 5 out of 5 stars

Excellent food and paper packaging

My dog is doing really well on this food. I like the paper packaging so no horrid plastic and so far my delivery has been reliable, so this satisfies all my environmental and quality requirements for us both.

10 May 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hi Belinda,
Thank you so much for your lovely review. We’re delighted to hear your dog is doing so well on the food and that the reliable delivery and our potato starched lined paper packaging have helped meet both your quality and environmental expectations.

Your support for our more sustainable approach truly means a lot to us.

The Omni Pet Team💛

Rated 5 out of 5 stars

Omni helped my dog maybe it can help yours

Bought omni irritable skin my Labrador has exzmer in his ears he is on medication from the vet originally took 2 a day then one a day I thought I would try these to see if they could help he is now on 1 tablet twice a week from vet and I a day on omni which are a lot cheaper

9 May 2026
Unprompted review
Omni Pet Ltd. logo

Reply from Omni Pet Ltd.

Hello Sue,
Thank you so much for sharing your experience. We’re delighted to hear the Irritated Skin supplement is helping support your Labrador alongside his veterinary care, and that you’ve been able to reduce his medication.

We know how difficult ongoing skin and ear issues can be, so it’s great to hear he’s doing so much better.

The Omni Pet Team💛

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