Only problem is the debit card you issue for the clam. It is difficult to use at some merchants. Orders on line usually work. But box stores is not as easy.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The service and timely repairs are outstanding. You made it easy to file my claims when needed. This is what made me get another extended warranty with the company I have used this company since 2017.... See more
Company replied
FANISHA MADE MY EXPERIENCE SOOOO PAINLESS ! she was kind, patient and went over my policy in details to where I really understand ! Thank you Fanisha
When getting an oil change, I've never had a problem getting paid. I do however have a problem work the virtual deposit but other than that the company have been ok!
Company replied
Company details
Written by the company
Omega Auto Care pays the bill when your vehicle’s covered parts and systems break down. Keeping your car beyond its factory warranty makes good financial sense, unless expensive repair bills end up being more than your monthly car payment. That’s where we can help, picking up where your factory warranty leaves off. Our Vehicle Service Contract pays for the repair bills outlined in the coverage level you select. You already have insurance if someone or something damages your car. Omega offers insurance when your car is damaged due to mechanical failure. It’s Protection and Financial Security for you! Omega Auto Care is insured by Lyndon Southern Insurance Company, a Fortegra company. We are members of the Vehicle Protection Association, and also of the Jacksonville Chamber of Commerce.
Contact info
50 North Laura St, Ste 2500, 32202, Jacksonville, United States
- 1-877-850-0443
- reviews@omegaautocare.com
- omegaautocare.com
3.6
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 44% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
customer service
9 June 2026
Because I'm paying two times one for…
Because I'm paying two times one for 79.99. And the other for 138.08 why can you combine both into one payment
9 June 2026
Supportive Staff
Very understanding team and very patient. Nothing but good experiences with their support.
8 June 2026
Unprompted review
It’s too expensive
It’s too expensive, and I was told by an Auto Body Shop, that it’s not worth doing, because the regular insurance covers at least most of it. I want to get a refund, please.
It’s a total waste of my money that could be used for other essentials.
You were also supposed to cancel out a competitor, and it didn’t.
8 June 2026
Reply from Omega Home & Auto Care
Cynthia,
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the cost of your coverage.
We will request that the selling agency contact you directly to discuss your cancellation request and assist you with any applicable refund options under your contract.
We would also like to clarify that standard automobile insurance and vehicle service contracts serve different purposes. Regular auto insurance covers accidents, but it does NOT cover the cost of mechanical breakdowns. A Vehicle Service Contract is designed to help protect against potentially costly repair bills resulting from covered mechanical and electrical failures.
If you choose to cancel your coverage, you will be responsible for the full cost of future repairs should a covered component fail.
I trust them
Last warranty company I had kept lying to me but Omega has been honest with me from the beginning
9 June 2026
Reply from Omega Home & Auto Care
Thank you for your kind words and for choosing Omega Auto Care. We appreciate the opportunity to earn your trust.
Our goal is to provide clear, honest information about our coverage and claims process so our customers can make informed decisions about protecting their vehicles. We're pleased to hear that your experience with our team has reflected that commitment.
Thank you for your business and for taking the time to share your feedback.
I called about a billing issue
I called about a billing issue. Erin went above and beyond to help me. She explained everything to me in a professional , knowledgeable and friendly way. She also informed me about perks on my policy that I didn’t know I had. You RockErin
9 June 2026
Unprompted review
Reply from Omega Home & Auto Care
Thank you for your kind words! We're thrilled to hear that Erin was able to assist you and help you better understand your policy benefits. We will be sure to share your compliments with her. Thank you for choosing Omega Auto Care!
With my last two claims they were great…
With my last two claims they were great and they were right on top of things. Received my check with in two weeks
9 June 2026
Reply from Omega Home & Auto Care
Thank you for your feedback! We're glad to hear that your claims were handled promptly and that you received your reimbursement quickly.
We appreciate your trust in Omega Auto Care and look forward to continuing to provide excellent service whenever you need us.
Satisfied Customer
I give them a 5 stars because the customer service over the phone is always great. Haven't had a breakdown yet and praying that doesn't happen no time soon.
9 June 2026
Unprompted review
Reply from Omega Home & Auto Care
Thank you for the 5-star review! We're happy to hear that you've had positive experiences with our customer service team.
While we hope you never experience a breakdown, it's reassuring to know you have coverage in place should the unexpected happen.
We appreciate your business and thank you for choosing Omega Auto Care!
Solid company at affordable price point
Omega offered a very competitive price, provided a number of unexpected benefits (3 oil changes, tire purchase credits, etc.), and has already reimbursed me for one of my oil changes just weeks after signing up with the company! They represent a solid company at an affordable price point
9 June 2026
Reply from Omega Home & Auto Care
Thank you for your review!
We're glad you're enjoying the benefits of your policy and that your reimbursement was processed quickly.
We appreciate your trust in Omega Auto Care!
Great customer service /staff are…
Great customer service /staff are always there to assist
4 June 2026
Reply from Omega Home & Auto Care
Thank you for sharing!
Reply from Omega Home & Auto Care
The selling dealer attempted to reach you to address and clarify any misunderstandings regarding the other company and your policy details.
Unfortunately, they were unable to reach you and left a voicemail requesting a return call. We encourage you to contact them directly so they can review the information with you and resolve any remaining concerns.
No Response
No Response From Customer Service Nor Ms Jessica! Not even a recording to leave a message!
8 June 2026
Reply from Omega Home & Auto Care
Thank you for your feedback. The selling dealer did attempt to reach out to you to address your concerns, but was unable to make contact at the time and left a voicemail requesting a return call. We encourage you to follow up with them so they can further assist and review your concerns in detail.
I have had omega Auto care on a number…
I have had omega Auto care on a number of vehicles, they have all needed something. Omega has helped on everyone. I currently have omega on both my vehicles.
21 November 2025
Reply from Omega Home & Auto Care
Thank you for your continued trust in Omega Auto Care.
We're glad to hear that our coverage has been helpful across multiple vehicles and that you've had positive experiences with your claims. We appreciate your loyalty and look forward to continuing to support you and both of your vehicles.
The representative did well.
29 May 2026
Reply from Omega Home & Auto Care
Thank you for your feedback! We’re glad to hear the representative provided you with good service. We appreciate you choosing Omega Auto Care.
Reply from Omega Home & Auto Care
Thank you for your kind words! We’re glad you had a great experience and appreciate your support of Omega Auto Care.
Blake was great so fast very knowledge…
Blake was great so fast very knowledge I am a repair shop and will differently recommend omega
8 June 2026
Unprompted review
Reply from Omega Home & Auto Care
Thank you for the great feedback! We're glad to hear Blake was fast, knowledgeable, and able to assist you effectively. We appreciate your support and recommendation of Omega Auto Care.
GREAT CUSTOMER REVIEW
It was an easy process. Fanisha was fantastic. Thank you!
3 June 2026
Unprompted review
Reply from Omega Home & Auto Care
Thank you for your kind feedback! We're glad to hear the process was easy and that Fanisha provided fantastic service. We appreciate you choosing Omega Auto Care!
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