Olyndra London

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Rated 1 out of 5 stars

this company is appalling should have read trustpilot first. impossible to contact by phone no replies to emails . They did not de my proper address so Courier returned goods cannot get them to confi... See more

Company replied

Rated 1 out of 5 stars

I'm STILL waiting for my knitted cardigan ordered a few weeks ago. However recently on our UK TV they showed this same cardigan looking absolutely nothing like the one on the advert and in fact it was... See more

Company replied

Rated 1 out of 5 stars

Do not buy from Olyndra London! This company completely misleads its customers. They present themselves as a premium UK-based brand, but in reality, they ship low-quality, cheap items directly from... See more

Rated 2 out of 5 stars

I agree with others, priority dispatch does NOT mean priority delivery. Only pair of shoes I have bought with no label inside to indicate size, manufacturer or materials, suspect made in some obscure... See more

Company replied

Company details

Written by the company

Olyndra London is a fashion brand inspired by modern London style. We create everyday pieces that blend comfort, confidence, and design—backed by global shipping, easy returns, and responsive support.


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(1,507)

1,362 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

if you expect next day delivery this company is not for you

Order placed on the 11th of May, goods arrived today 21/5. Minimal packaging, shoes are comfy, size 11 is matching UK standard and quality is not too bad considering the price. I wouldn't reccomend if you are looking for a next day delivery.

21 May 2026
Unprompted review
Olyndra London logo

Reply from Olyndra London

Thank you for your feedback. We’re glad the shoes are comfortable and appreciate your note on delivery times

Rated 4 out of 5 stars

I ordered 2 pair f shoes

I ordered 2 pair f shoes
I am very happy with them,
they are very good and have no complaints at all

Thank you

21 May 2026
Unprompted review
Olyndra London logo

Reply from Olyndra London

Thank you for your lovely review! We’re delighted you’re happy with your Mia shoes.

Rated 1 out of 5 stars

Scam

Ordered trousers.Website says office in London. Does not exist. Eventually arrived from China (no indication of where shipping from when ordering) pathetic looking. Nothing like photo. Ai pics. Avoid this scam and any other company with stupid names.

31 March 2026
Unprompted review
Olyndra London logo

Reply from Olyndra London

We’re sorry the trousers did not meet your expectations. Your feedback has been noted and shared with our team

Rated 1 out of 5 stars

This company asked me to get in touch…

This company asked me to get in touch with them about my refund and now they are not accepting emails from me, blocked ! How can this company still be trusted?

17 May 2026
Unprompted review
Olyndra London logo

Reply from Olyndra London

We’re sorry to hear about your refund issue. Please reach out with your order details so we can review this further.

Rated 1 out of 5 stars

No Responce to request to return goods

No response to numerous request to return goods for a refund despite getting 2-3 emails daily with offers. All I want to do is return and re order correct size.

21 May 2026
Unprompted review
Olyndra London logo

Reply from Olyndra London

We apologise for the lack of response. Please share your order details so we can help with your return request.

Rated 1 out of 5 stars

Please don't buy anything here

Please don't buy anything from this shop! I've made an order day 9, today is 21st and I didn't receive my order. When tried to communicate, was ignored by customer service. Probably just lost my money.

21 May 2026
Unprompted review
Olyndra London logo

Reply from Olyndra London

We’re sorry for the delay and lack of communication. Please contact us with your order number so we can investigate.

Rated 1 out of 5 stars

Ordered a coat in 2XL size (my normal…

Ordered a coat in 2XL size (my normal size) and paid for 24hr delivery. Item was received a good fortnight later. The sizing was completely wrong, as it wouldn't have fitted my 5'2" wife! Tried to get a refund and had to email them several times to get a returns address in China!! That would have cost me £27 to return a coat that was blatantly sized incorrectly. Avoid at all costs.

20 April 2026
Unprompted review
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Reply from Olyndra London

We’re sorry the sizing was not as expected. Please contact us with your order details so we can assist further.

Rated 5 out of 5 stars

My order was great thats why ordered…

My order was great thats why ordered some more very comfortable.Theres only one thing is that the tracking is a bite out,apart from that really good.

13 May 2026
Unprompted review
Olyndra London logo

Reply from Olyndra London

Thank you for your feedback! We’re glad you’re happy with your order and appreciate your comments about tracking

Rated 1 out of 5 stars

Absolutely awful product

Absolutely awful product. Don’t waste your time. David cargo pants are pathetic.

19 May 2026
Unprompted review
Olyndra London logo

Reply from Olyndra London

We apologise that the jacket was not as expected. Please contact us with your order details so we can assist further.

Rated 1 out of 5 stars

Not fit for purpose.

My jacket from Olyndra London eventually arrived after nearly three weeks. On inspection I could see that other than the colour it was nothing like the picture in their advert.....at all. Ordered a medium but think it was tailored around a 10 year old as it had no give in the arms or shoulders and the cuffs were way past my wrists, truly awful garment with poor material. Shall not be making any further purchases from this company.

20 May 2026
Unprompted review
Olyndra London logo

Reply from Olyndra London

We’re sorry the product did not meet your expectations. Your feedback has been noted and shared with our team.

Rated 1 out of 5 stars

3 week delay & shoes not size ordered

Ordered 2 pairs of size 11 shoes on 5th May. Said 24hr dispatch & sent chase emails no reply. Arrived poorly packaged (no box) 3 weeks later & were too tight, so not right size I ordered. Inundated with promotion emails since, but no reply from customer service. Website now comes up as blocked fake scam retailer. Website says wait to get reply before returning items, then gives an address to China & you pay postage. Awful

8 May 2026
Unprompted review
Olyndra London logo

Reply from Olyndra London

We’re sorry to hear about the delay, sizing issue, and lack of response. Please contact us with your order details so we can review this further.

Rated 5 out of 5 stars

Great company to deal with .

Great company to deal with .. kept me informed of my orders progress from start to finish . Package delivered in good condition .

20 May 2026
Unprompted review
Olyndra London logo

Reply from Olyndra London

Thank you for your kind feedback! We’re pleased to hear you were kept updated and received your package in good condition.

Rated 1 out of 5 stars

Jacket I ordered was at least 2 sizes…

Jacket I ordered was at least 2 sizes bigger than the medium it is meant to be, customer services not answering, so no way of returning it

19 May 2026
Unprompted review
Olyndra London logo

Reply from Olyndra London

We’re sorry the sizing was not as expected and that you had difficulty reaching us. Please contact us with your order details so we can assist further.

Rated 1 out of 5 stars

Fake offer of help

Ordered two “ cashmere sweaters “
Received two cheap acrylic ones with no label. Tried to return them but no reply to e mails. Still being bombarded with ads describing quality clothes with photos of such. This company is not in London but sends cheap clothing from abroad. DO NOT ORDER FROM THEM. This is a disgraceful scam.

18 May 2026
Unprompted review
Olyndra London logo

Reply from Olyndra London

We’re sorry to hear the sweaters did not meet your expectations. Please reach out with your order information so we can look into this for you.

Rated 1 out of 5 stars

Customer Service does not exist

Customer Service does not exist. No reply to 5 emails complaining about non delivery.
Items may well be coming from abroad. Beware.

12 May 2026
Unprompted review
Olyndra London logo

Reply from Olyndra London

We apologise for the lack of communication regarding your order. Please contact us with your order details so we can assist further.

Rated 1 out of 5 stars

Please DO NOT buy anything from this…

Please DO NOT buy anything from this absolutely diabolical company - advertised as 100% cashmere jumpers - absolute joke, when you wish to return their rubbish back to them you have to pay for tracked postage which apparently then remains in customs in China!!! Just don’t do it to yourself……… I really don’t want to do a 1 star review - there needs to be 0 star review!!!

19 May 2026
Unprompted review
Olyndra London logo

Reply from Olyndra London

We’re sorry to hear about your experience and understand your frustration. Your comments have been passed on to our support team.

Rated 1 out of 5 stars

wish you could leave 0 star reviews

wish you could leave 0 star reviews! poor quality items, impossible to return for refund. dont be fooled by this sheister company!

17 May 2026
Unprompted review
Olyndra London logo

Reply from Olyndra London

We’re sorry the items did not meet your expectations. Your feedback has been noted and shared internally.

Rated 1 out of 5 stars

Items poor quality - ambiguous website

Items poor quality. Jumper advertised 100% cashmere - no label to confirm this. Items too small AND too short. Poor sizing. I asked/tried to return - offered a 15% rapid refund (paid £67) or 80% credit to use. They wanted me to pay tracked International Post Office cost to China. I'd advise- do not buy from this "International" company. Kept refrring to their refund policy on website - hard to find. Instructions to get in touch with them, then they slam you items have to be returned to China. When I questioned they once again referred to website about their offshore location - very ambiguous. Do not buy from this scam company hiding behind a London identity.

6 May 2026
Unprompted review
Olyndra London logo

Reply from Olyndra London

We apologise for the lack of communication regarding your order. Please contact us with your order details so we can assist further.

Rated 1 out of 5 stars

Arrived late wrong item and wrong size…

Arrived late wrong item and wrong size . Asked for a refund only offered a refund if I used PayPal or a credit . Really not worth trying

4 May 2026
Unprompted review
Olyndra London logo

Reply from Olyndra London

We’re sorry you were disappointed with the quality and sizing of your order. We appreciate you taking the time to share your feedback.

Rated 4 out of 5 stars

4 stars because they took 3 weeks to…

4 stars because they took 3 weeks to come i thought we weren't going to get them for our holiday but the shoes are super comfy i can't wait to wear them on our holidays next week they look good & expensive

25 April 2026
Unprompted review
Olyndra London logo

Reply from Olyndra London

Thank you for your feedback. We’re delighted to hear you’re happy with your shoes and hope you enjoy them on your holiday.

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