Olyndra London

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Rated 1 out of 5 stars

this company is appalling should have read trustpilot first. impossible to contact by phone no replies to emails . They did not de my proper address so Courier returned goods cannot get them to confi... See more

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Rated 1 out of 5 stars

I'm STILL waiting for my knitted cardigan ordered a few weeks ago. However recently on our UK TV they showed this same cardigan looking absolutely nothing like the one on the advert and in fact it was... See more

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Rated 2 out of 5 stars

I agree with others, priority dispatch does NOT mean priority delivery. Only pair of shoes I have bought with no label inside to indicate size, manufacturer or materials, suspect made in some obscure... See more

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Rated 1 out of 5 stars

Paid extra for priority dispatch - dispatch apparently confirmed within 24 hours on 21st June when website said "order ready". next tracking info said "in transit" on 28th June so taking a week for Yo... See more

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Company details

Written by the company

Olyndra London is a fashion brand inspired by modern London style. We create everyday pieces that blend comfort, confidence, and design—backed by global shipping, easy returns, and responsive support.


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Breach of guidelines

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(1,506)

1,362 reviews in the last 12 months

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Rated 1 out of 5 stars

I have placed an order from this…

I have placed an order from this company only I have not received it yet after reading all the comments about how they are operating I am wishing I had not bothered I have contacted them on numerous occasions but have had no reply from them as of yet they were quick enough to take the money out of my bank account however reading the problems that people have encountered I am not feeling very confident. It would be nice if they could take the trouble to reply to the messages I have sent to them as quick as they took the payment. Note to one self think twice before ordering anything from companies that look trusting.
PS...I have been waiting for this order for 2weeks which was a Birthday present from my son didn't realise it wasn't coming from London. M Roberts

18 May 2026
Unprompted review
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Reply from Olyndra London

Hi Margaret, we understand your frustration and appreciate your feedback regarding the delay and lack of response.

Rated 1 out of 5 stars

Not a reliable company

I ordered a pair of shoes that were marketed as size 43/9. When they arrived they were 42 and too small. I have emailed the company multiple times over 3 weeks without response to arrange a return

5 May 2026
Unprompted review
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Reply from Olyndra London

Hi Sally, thank you for sharing your experience. We acknowledge the issues you faced with sizing and returns.

Rated 1 out of 5 stars

You cannot return any product

You cannot return any product . They reply on this site but don’t give you a contact number , they just want people to think they are trying to make it right. Avoid at all costs !

1 February 2026
Unprompted review
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Reply from Olyndra London

Hi Chris, we note your comments regarding returns and communication and appreciate your feedback.

Rated 1 out of 5 stars

I ordered a purple jacket in size 2XL

I ordered a purple jacket in size 2XL, when it arrived it was too small, so I wrote to the company and asked for an exchange to a larger size. So far I have written seven times and not received a reply, the last two times I wrote I added that I would also like to place an order for another jacket in 3XL size, so that is an order for an EXTRA jacket. However, I still have not received a response from them. This makes buying on line far too much of a hassle. I'm still waiting Olyndra London, over to you. My name is Geoffrey Poulton, look for the emails in your in box! If nothing happens I will contact Paypal and ask them if they can refund for the jacket.

4 May 2026
Unprompted review
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Reply from Olyndra London

Hi Geoff, thank you for letting us know about the issues with your order. We acknowledge your concerns regarding sizing and response times.

Rated 1 out of 5 stars

I ordered size 8 men's shoes they are…

I ordered size 8 men's shoes they are sending size6 i will be returning these, its taken 7 days so far and still not arrived even though they added 2.99 pp which i never asked for express delivery. what a less company they SHOULD NOT BE TRADING ON ANY WED SITE.

27 May 2026
Unprompted review
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Reply from Olyndra London

We’re sorry for the sizing and delivery issues, Kevin. Your feedback has been noted and shared with our team.

Rated 1 out of 5 stars

Returns a nightmare

I ordered some trainers from the site, took two weeks to arrive and did not fit me. So I asked to return them, I was offered an 80% discount on something else and to keep the trainers. I declined this and asked for a return address. It took over three weeks for them to send me an address which then took it over the 14 day period that I would receive a full refund. Despite me emailing several times they did not reply until I mentioned my consumer rights, then all of a sudden I get a reply saying they could now offer me a 15% refund as the 14 day period had gone. I accepted this but I am still waiting for this refund that was processed on the 12th April. I have emailed chasing this and apparently they have issues with payments but assured me that it would be paid. It is now 27th May and still no payment, I have now emailed and threatened legal action.
Do not buy from this company unless you are 100% sure that you will be keeping the products.

16 March 2026
Unprompted review
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Reply from Olyndra London

We’re sorry to hear about your experience, Wrenbird. Your feedback regarding refunds and communication has been shared with our team.

Rated 1 out of 5 stars

Customer services, unavailable!!

I ordered a blouse which was quite nice but too big and material not great. Wanted to return it but emailed 4 times, write on feedback, with no response whatsoever. Such a shame but can't buy from a company who has no obligation to their customers.

11 May 2026
Unprompted review
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Reply from Olyndra London

We apologise for the lack of response, Victor. Thank you for sharing your feedback regarding sizing and customer service.

Rated 1 out of 5 stars

Frauds

Frauds, claim to be based in London. Package comes from China, poor quality, no communication, no chance of a refund.

The company ignores all feedback, posts a pointless comment under all of these trust pilot reviews. Avoid at all costs

9 May 2026
Unprompted review
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Reply from Olyndra London

We’re sorry to hear you were disappointed with your experience, Jack. Your feedback regarding quality and communication has been noted.

Rated 1 out of 5 stars

Scam

This company is terrible the customer services is none existent. I wanted a refund or a credit store for an item that was sent wrong and the wanted me to sent the package to chine address ( even though the company supposed to have a Uk office) paying for it would have cost me more the the price of the item. They take a long time to answer but when they do it is too late anyway. They are a scam company.
Don’t buy from them

19 May 2026
Unprompted review
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Reply from Olyndra London

We’re sorry for the frustration caused, AC. We understand your concerns regarding returns and response times.

Rated 5 out of 5 stars

Lovely top.

I the top i got so beautiful lovely colour. The best i ever brought. Thank you.

23 May 2026
Unprompted review
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Reply from Olyndra London

Thank you for your lovely feedback, Rachel! We’re delighted you’re happy with your top and its colour.

Rated 1 out of 5 stars

Took over 2 weeks to deliver (speedy…

Took over 2 weeks to deliver (speedy delivery apparently)….!!
Shoes absolutely stunk soo much so had to remove them from the house to air….
What is the smell as it’s definitely not leather…??
Suggest you avoid

12 May 2026
Unprompted review
Olyndra London logo

Reply from Olyndra London

We’re sorry to hear the shoes did not meet your expectations, Sue. Your feedback regarding delivery and product quality has been noted.

Rated 1 out of 5 stars

DO NOT BUY.

The biggest scam going.

I ordered a coat in small and it is so large it's too big for my son who is XL.

I tried to return but you have to email. All correspondence is then ignored.

I raised a concern through PayPal who dismissed me for a refund.

ABSOLUTE RIP OFF.

Edited to add - their automated reply is just insulting. They understand but are happy to ignore correspondence to be able to steal your money.

2 April 2026
Unprompted review
Olyndra London logo

Reply from Olyndra London

We’re sorry for your experience, Shaun. We understand your frustration regarding sizing and communication issues.

Rated 5 out of 5 stars

Very comfortable & lightweight

Easy to order. The footwear is great...so comfortable, lightweight & practical. Wore a pair all day, no problems. I usually have difficulty finding comfortable footwear...think I've now resolved that issue now 😊

19 May 2026
Unprompted review
Olyndra London logo

Reply from Olyndra London

Thank you for your wonderful feedback, Debp! We’re delighted to hear the footwear is comfortable, lightweight and practical for all-day wear 😊

Rated 1 out of 5 stars

This was the worst experience I have…

This was the worst experience I have ever had. Long delivery, cashmere turned out to be the worst synthetic material, and there was no way to return the item, Lloyd's also could not dispute this purchase and refund the money.

31 January 2026
Unprompted review
Olyndra London logo

Reply from Olyndra London

We’re sorry to hear about your experience, Irina. Your feedback regarding delivery and product quality has been noted.

Rated 5 out of 5 stars

Bit wary of this site at first as my…

Bit wary of this site at first as my laptop told me it was a scam. li made an order witch eventually came unfortunately the shoes were too big. i had difficulty in contacting this company so sent a direct email to which I had an immediate response and was very helpful in fact I of asked for anymore. Proceeded make another purchase of witch I am very pleased with and would recommend this company to everyone.

8 May 2026
Unprompted review
Olyndra London logo

Reply from Olyndra London

Thank you for your lovely feedback, Julie! We’re so pleased you were happy with the support and your purchases.

Rated 4 out of 5 stars

Ordered

Ordered - pair and when they came the fitted great comfortable and good fit I decided to order 2 more pays paid for priority delivery it was a waist of time took over 2 weeks to deliver. One pair a big bigger than other yet same size. They are a comfortable shoe.

5 May 2026
Unprompted review
Olyndra London logo

Reply from Olyndra London

Thank you for your feedback, Frances. We’re glad you found the shoes comfortable and appreciate your comments regarding delivery and sizing consistency.

Rated 1 out of 5 stars

Ordered a 4xl jacket and when it was…

Ordered a 4xl jacket and when it was delivered it barely fitted my girlfriend who is a size 12. Ridiculous sizing and awful customer service.

20 May 2026
Unprompted review
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Reply from Olyndra London

We’re sorry the sizing did not meet your expectations, Michael. Your feedback has been shared with our team for review.

Rated 5 out of 5 stars

Lovely jumpers

Lovely jumpers, have washed well too without shrinking in a 30 degree wash.
The brown is more a camel colour but still lovely.

12 May 2026
Unprompted review
Olyndra London logo

Reply from Olyndra London

Thank you for your lovely feedback! We’re so pleased to hear the jumpers washed well and that you’re happy with them.

Rated 1 out of 5 stars

leather jackets from are fake leather, synthetic

I bought two leather jackets from Olyndra London and received two fake leather, synthetic material jackets which I didn’t like and want to return and refund. Company refuse to accept my return and refund. Do you a favor and don’t buy from this company. Order 77401. No return on my email sent on 13/05/26. No phone contact for customer service.

13 May 2026
Unprompted review
Olyndra London logo

Reply from Olyndra London

We’re sorry to hear you were disappointed with your order. Please contact us again with your order number so we can review this matter further.

Rated 5 out of 5 stars

I bought a pair of Mia shoes in white…

I bought a pair of Mia shoes in white size uk 6 so comfortable I ordered another pair in black not disappointed would order again and recommend delivery was within two weeks to the UK for both pairs 👍🏻

21 May 2026
Unprompted review
Olyndra London logo

Reply from Olyndra London

Thank you for your lovely review! We’re delighted you’re happy with your Mia shoes

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