Olviarose Reviews 306

Terrible!!
It's fast fashion disguised as a high end retailer.
Despite ordering from a website called "Olivia Rose London" the package took 3 weeks to arrive from China and what arrived was cheap chiffon dresses, one with belt missing and no labels on any garment. I have gone to their website and the return policy says before returning you have to email them photos of the item in original packaging and await approval before returning (but if it goes over the 30 day money back guarantee it wont be approved). Extremely difficult to get customers service to grant premission for refund and any returns posted without approval will not be refunded.
Have to return to china via tracked mail, which works out 30% of order price. Cheap clothes for high prices and a poor customer experience. Don't buy!!

0-star. My daughter ordered a dress for her engagement party after she found this site which looks very uk, shes clearly mistaken it with the real company Olivia rose which genuinely sells through debenhams this other site Olvia(spelt without the first i) rose london.com..comes up on google when you search for the genuine company ..nice photos,quality looking products,great customer service details with 30 day guarantee etc ...how wrong! Alarm bells began when it took 3 times longer than was told for delivery then arrived covered in Chinese labels..
obvious to us now looking deeper into it all A.I generated website Proper bunch of scammers she's had numerous emails back and fourth asking to return the dress and get a full refund,it's not like it was advertised and they've sent an xs instead of an xl.(it states on their site if they send anything wrong or damaged it is not the customers responsibility to pay return shipping) All they're doing is offering partial percentage refunds or another item if she covers shipping,or shes got to pay to return it...to china! Their customer service is rude and just keeps quoting she checks the shipping details on their site..clearly they don't know what's written on their site themselves. Shouldn't be allowed to falsely advertise in the UK in this misleading way,she's been ripped off by a bunch of scammers, we're hoping she can get the money back on bank charge back. DO NOT WASTE YOUR MONEY,VERY CLEVER WEBSITE RIPPING INNOCENT PEOPLE OFF..and there's nothing it seems anyone can do about it.

Olivia Rose London is actually Mr Wang China - no joke this is the return address I've been given. Items extremely poor quality and one didn't in any way resemble what I ordered. The sort of thing you see on a 'what I ordered Vs what I got' video...
Clever wording on the website makes it sound like free returns - this is not the case. It wasn't until I threatened legal action that they sent the return details. Absolutely shocking for the price.

Thought I had done my due diligence, not until you realise spelling is Olvia not Olivia. Dress has arrived not as depicted at all, colour really not the same and sleeves are well not balloon. Refund requested will wait and see. Sewing is good quality, material is awful very cheap and shiny.

Very eye catching website. Excellent prices. Easy to order.

If I could give 0 stars I would! Avoid at all cost!!!! Dresses look nothing alike, quality is shocking, very cheap and returns are not easy and cost. Do not use those site!

This whole site has pictures generated by AI. Including review photos.

I ordered my dress thinking it was coming from a uk based genuine company. My dress took nearly 3 weeks to arrive from china with china labels all over the bag I knew instantly that it was genuine. I ordered an XL dress to accommodate some space for my engagement party it come and when we measured the waist of the dress that was sent it was a 62 in there size guide that was an XS which obviously was not going to fit me. I emailed them asking for a full refund and to send the product back which they said they can do 10% refund and for me to keep the dress this has been back and forth of me trying to get my money back from company that sent the complete wrong product. Haven’t got my money back and dress 3 sizes to small that’s no good for me.

Easy to navigate, good pictures of the clothes. Lovely designs and colours.

Website easy to navigate, quick seamless process when purchasing and I look forward to receiving my dress

Cheap outlet in china - do not recommend. The dress that arrived was low quality and returning it is proving to be an absolute nightmare, they’re trying every trick not to give me my money back.

Easy to use site, lovely range of clothing and sizing guide very helpful. Quickly processed order.

This was my first time on the site and it was so easy but so hard to choose from so many amazing dresses!

Fast shipping and amazing variety- cannot wait to order from here again

Very reasonable prices. Quick and easy ordering. Happy with the service

I had a really positive experience ordering from this clothing brand. The website was easy to navigate, and I quickly found the perfect dress I was looking for. The ordering process was smooth, delivery was fast. Overall, I’m very happy with my purchase and would definitely order from them again.

Great selections!

I ordered just yesterday my item already sent. Waiting to putting on ☺️

I was just browsing on the Internet when the dress popped up as soon as I saw it I fell in love with it and k new zi had to have it