Oloraofficial Reviews 734

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 158 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its amazing fabric, comfort, and effectiveness, noting it performs exactly as described and is great under leggings. Many highlight the exceptional customer service, describing it as 10/10, prompt, personal, and incredibly helpful, especially when arranging replacements or resolving order issues. Reviewers appreciate the quick response times, even on weekends, and the team's willingness to go above and beyond to ensure customer satisfaction. However, some customers also noted issues with sizing, finding items too small or too big despite checking measurements, and a few experienced delays with their orders. A few other people also felt that the product's quality deteriorated after washing, losing its intended purpose, and some were disappointed with the gusset design.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers loving the underwear for its comfort,... See more

Customer service

People report positive experiences with customer service, often describing it as very good, responsive, and... See more

Order

Users describe positive interactions with order, often praising the prompt arrival of items and the quick... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the comfortable material and... See more

Response time

Customers consistently note positive experiences with response times, with many praising the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I highly recommend Olora! Firstly, the underwear itself is an amazing fabric, super comfortable and does exactly what it says it will. I’m going back immediately to buy more and chuck out everything e... See more

Company replied

Rated 5 out of 5 stars

I ordered the mid-rise thongs. I really liked the light seamless material and padded gusset - exactly as described and great under leggings - however they were a little small. I wrote to customer ser... See more

Company replied

Rated 5 out of 5 stars

Great experience with this company. The product is excellent - super fit, great quality and really comfortable. Does exactly what it promises to do. I ordered multiple sizes as I wasn’t sure which s... See more

Company replied

Rated 5 out of 5 stars

Olora is an absolutely amazing company! 🤩 I just received my first purchase, and the product quality is exactly as described. Very comfortable and sweat-proof underwear. I ordered a size too small be... See more

Company replied



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

734 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! I missed a house no when typing the address so the delivery failed and went back to the sender. I sent an email and the team responded so quickly and was very helpful. Can’t wait to receive my order.

22 June 2025
Unprompted review
Oloraofficial logo

Reply from Oloraofficial

Hey Migle!

Thank you so much for your kind words! 😊 We're really glad we could help sort things out quickly—we can't wait for you to receive your order! 💛📚

All the best,
The Olora Team

Rated 5 out of 5 stars

Absolutely love these thongs!!

Absolutely love these thongs! No more “peekaboo” at the gym 🙈. Super comfy for everyday wear also. I have littles so I’m always on the move and they stay in place without any wedgies or lips slipping. The best thongs for sure!

10 June 2025
Unprompted review
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Reply from Oloraofficial

Hey Tania!

We’re so happy to hear they’re keeping up with your busy days and gym sessions—thank you for the love and for sharing such a fun review! 😊💕

All the best,
The Olora Team

Rated 5 out of 5 stars

Excellent customer service

Have never ordered from this company before, but they have excellent customer service, the thongs weren’t suitable for me unfortunately but got a part refund which am extremely happy with as also got to keep the thongs which I can give to a friend. Dealt with instantly.

21 June 2025
Unprompted review
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Reply from Oloraofficial

Hey Ms. Jenkins,

We're so glad we could sort things out quickly for you, and we really appreciate your kind words and understanding! 😊 Thanks for giving us a try! 💛

All the best,
The Olora Team

Rated 5 out of 5 stars

Best ever

Never go back to using any other knickers now! Amazzzzzing customer service with quick response and so so helpful

20 June 2025
Unprompted review
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Reply from Oloraofficial

Hey Gwawr!

We're so happy you’re loving them and that our team could be there to help—thank you for the lovely words and for choosing us! 💕

All the best,
The Olora Team

Rated 5 out of 5 stars

Excellent product and service!

I have already purchased the camel toe pants before and rave about them - they are amazing under gym wear. I train everyday so they're a very important part of the set up! I did struggle to find a fit that was just right as M was a little too big and S was a little too small so I was delighted to find they had done a resizing/upgrade and have ordered another 6 in M. When I contacted CS the response was fast and extremely helpful and after the advice re the sizing so I confidently placed my order and will undoubtedly buy them again! Excellent all round

20 June 2025
Unprompted review
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Reply from Oloraofficial

Hey Emma!

We're so glad to hear you’ve found the right fit and that our team could help make the process smooth for you—thank you for your kind words and continued support! 😊

All the best,
The Olora Team

Rated 5 out of 5 stars

Wonderful experience

I reordered and the fit of the new rebrand had changed. They replaced with the next size up and they were so fast and easy to deal with. These are my absolute favorite underwear. Love the way they look and feel. Definitely recommend !!!

19 June 2025
Unprompted review
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Reply from Oloraofficial

Hey Sophie!

We're so glad to hear you love the fit and feel of your new pair—thank you for your kind words and for recommending us! It truly means a lot that we could make your experience smooth and easy. 😊

All the best,
The Olora Team

Rated 1 out of 5 stars

I’ve been waiting weeks for the shipment and now it is turned around

I’ve been waiting weeks for the shipment and the company did promptly reply to me that it was on its way, but I just tracked it again after two weeks and it is being shipped back to the shipping facility. It has never even made it to my house. This is the most bizarre Tracking ever. I definitely would not order from these people.

17 June 2025
Unprompted review
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Reply from Oloraofficial

Hi Lorraine!

We’re truly sorry to hear about the trouble with your delivery and we completely understand how frustrating this must be. This definitely isn’t the experience we want for our customers. We’d love the opportunity to make this right and look into your order further. Please reach out to us at support@oloraofficial.com with your order number, and our team will prioritize resolving this for you. Thank you for bringing it to our attention.

All the best,
The Olora Team

Rated 5 out of 5 stars

Excellent customer service

Ordered from online ad, wasn't expecting the quality of construction so was pleasantly surprised. I found the fit to be smaller than the size guide so contacted customer services who replied the same day and sent me out replacements. I am really happy with them.

17 June 2025
Unprompted review
Oloraofficial logo

Reply from Oloraofficial

Hey Hannah!

We're so glad to hear you were pleasantly surprised and taken care of! 😊 Thanks for your kind words—we really appreciate your support and are so happy you’re loving the fit and service. 💛

All the best,
The Olora Team

Rated 5 out of 5 stars

Fabulous!!! Absolutely no-show under workout leggings!

Fabulous! I was skeptical about ordering online without knowing the brand or feeling the quality… but they are amazing! I was looking for a seamless solution to go under workout leggings. I tried other “laser-cut seamless” thongs from other popular brands, but they didn’t quite work. This is it! I got the high-cut version. The fit of them is perfection for no-show under leggings. I plan to order more immediately!

16 June 2025
Unprompted review
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Reply from Oloraofficial

Hey Corey!

We’re so happy to hear they worked perfectly for you! 😊 Thank you for giving us a try—we really appreciate your kind words and can’t wait to send more your way! 💕

All the best,
The Olora Team

Rated 5 out of 5 stars

This company has amazing service

This company has amazing service. The kind you don’t see anymore. I sent an email letting them know that the sizing wasn’t right and they shipped a replacement in the correct size. Of course this isn’t an ongoing thing…but they want to ensure that they get the sizing right the first time so that ongoing orders are right. I’m very happy with my experience.

16 June 2025
Unprompted review
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Reply from Oloraofficial

Hey Samantha!

We’re so happy to hear your experience was a positive one—your kind words truly brighten our day! 😊 Thank you for giving us the chance to make things right. 💛

All the best,
The Olora Team

Rated 5 out of 5 stars

So good

I ordered the wrong size and Emily at customer service offered to send me the right size free of charge without having to send the wrong ones back. The team is really nice and the products are even better really good material.

16 June 2025
Unprompted review
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Reply from Oloraofficial

Hey Lola!

We're so happy to hear everything worked out and that you’re loving the products 💕 Thanks for your kind words—we truly appreciate your support!

All the best,
The Olora Team

Rated 5 out of 5 stars

I received my order

I received my order, tried them on and they are great ! They really work ! They’re such high quality and feel like they will last a long time.

13 June 2025
Unprompted review
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Reply from Oloraofficial

Hey Alyssa!

We’re so happy to hear you love them and that they’re working well for you—thank you for sharing such kind words! 💫💖

All the best,
The Olora Team

Rated 5 out of 5 stars

Very comfortable,

Very comfortable,
Customer service was great

12 June 2025
Unprompted review
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Reply from Oloraofficial

Hey Galina!

We're so happy to hear you found everything comfy and had a great experience with our team—thank you for the kind words! 💖😊

All the best,
The Olora Team

Rated 5 out of 5 stars

Fantastic customer support

Fantastic customer support. Very responsive and helpful

10 June 2025
Unprompted review
Oloraofficial logo

Reply from Oloraofficial

Hey Alli!

Thank you so much for the kind words—we really appreciate it! We’re glad we could help and be there when you needed support 😊

All the best,
The Olora Team

Rated 5 out of 5 stars

I was scared I got scammed but I didn’t lol

I was scared I got scammed lol because I bought them on a whim through Instagram ads and I’ve never heard of the company before, and I saw people saying they were in transit for forever, but they came within 2ish weeks and I’m really happy with them! I got the buy 3 get 3 free deal and the thongs do exactly as they state. They’re camel toe proof for my gym shorts and I ordered the high rise by accident, which isn’t a huge issue for me personally because I normally wear high rise bottoms anyway but they sit around my waist/belly button area which could be too high for some. So if I buy more I would go for the mid rise.

I saw other reviews saying they’re poor quality and the seams are wonky but I didn’t have that experience! They feel very smooth, high quality, have clean and straight seams and they are indeed no-show so no panty lines! Also I saw other reviews saying the sizing was inaccurate, I normally wear a size XS in USA/Canada sizing and the XS fit me perfectly. Overall very happy with the purchase as they have become my go-to gym undies now, and I wouldn’t hesitate to buy more :)

12 June 2025
Unprompted review
Oloraofficial logo

Reply from Oloraofficial

Hey Kayla!

Thank you so much for sharing your experience—we're really happy you gave us a chance and that your new gym essentials are a win! 😊 Your kind words mean a lot to our team!

All the best,
The Olora Team

Rated 2 out of 5 stars

Not worth the hype

They come from China, shipping took about 2 weeks. They aren't a good quality, or a good fabric for underwear. They are not worth the price online and also don't do as they say advertised (wide gusset to avoid camel toes in activewear? no). Don't fall for the social media targeting. I paid £40 for 5 pairs of underwear that I won't wear! Rip off.

12 June 2025
Unprompted review
Oloraofficial logo

Reply from Oloraofficial

Hi Steph,

Thank you for taking the time to share your experience. We're genuinely sorry to hear that the product didn’t meet your expectations. We always aim to provide quality and comfort, and it's clear we fell short for you this time. Your feedback is important to us, and we’ll be sure to share it with our product team for review.

We’d really appreciate the opportunity to make this right—please feel free to contact our customer support team at support@oloraofficial.com, and we’ll do our best to assist you.

All the best,
The Olora Team

Rated 5 out of 5 stars

Was a bit sceptical about ordering the…

Was a bit sceptical about ordering the thongs but I did. The thongs I ordered were too small when they arrived so I contacted customer service to ask what the process was to return. Within the day I got an email a really lovely from Emily stating that she would send the next size up free of charge. Amazing customer service and would have no hesitation in recommending this company.
I then wrote a thankyou email back to Emily and got a lovely response from Chloe. This company has excellent customer service which is unusual in this day and age. So happy Thankyou.

11 June 2025
Unprompted review
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Reply from Oloraofficial

Hey Lesley!

Thank you so much for your lovely review—it truly made our day! We're so glad Emily and Chloe could help, and we’re lucky to have customers like you. 💛

All the best,
The Olora Team

Rated 5 out of 5 stars

Best underwear for the gym

Best underwear i have bought especially for the gym , so matter how hot and sweaty you get they remain comfortable, they are that good I ordered again

12 June 2025
Unprompted review
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Reply from Oloraofficial

Hey Karen!

Thank you so much for your kind words! We're so happy to hear you're loving the comfort—especially during those tough gym sessions! 💪😊

All the best,
The Olora Team

Rated 5 out of 5 stars

Olora is THE BEST

Olora is THE BEST! I am a Pilates instructor and the right undies are key. I ordered size Medium in the Camel toe thong and they ended up being too big. Even though I already wore them, the company kindly replaced them all with size small. They were more than accommodating!

2 June 2025
Unprompted review
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Reply from Oloraofficial

Hey Sharon!

Thank you so much for sharing this—we’re really glad we could help and get you the right fit! Your support means a lot and we’re so happy to be part of your Pilates routine! 💕🧘‍♀️

All the best,
The Olora Team

Rated 5 out of 5 stars

I would leave more stars if I could :)…

I would leave more stars if I could :) Best customer service, friendly and helpful unlike most customer service these days. I love the underwear, really good quality and does what it claims to do. I will be a repeat customer and recommend them to my sisters and friends. great quality for the price!

9 June 2025
Unprompted review
Oloraofficial logo

Reply from Oloraofficial

Hey Lucy!

Thank you so much for the kind words—your support and recommendation mean a lot to us! We're really happy you’re loving the quality and service. 😊🩷

All the best,
The Olora Team

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