Oloraofficial Reviews 734

Fantastic customer service and great products very happy overall

Great communication when I emailed them with a question. (Was worried I was ordering from the UK and they appeared to be an american company- was worried about import tax- but they said they dispatch from a UK warehouse). Got the gym thongs and they are great. Quick delivery.

This brand has gained a loyal and very happy customer, Why look anywhere else when this brand looks after their customers AND sells good quality products that match what they appear online, my order at first was not received due to negligence of delivery driver, when I let the store know they offered to re send my entire order for free as a gesture of good faith despite the parcel being delivered to my front door but stolen, you don’t come by small businesses like this anymore that are willing to look after their customers. Thank you ladies

I want to give a shout out to both the customer service team and the comfort of these products! I has a question about a recent order, which I raised in the evening via the Contact Us option, the team replied and resolved the matter by the time I was eating my breakfast the next day. I’ve ordered my second batch of products as they just work!

Excellent customer service, quick response times and very helpful. Was able to resolve issue with order in a timely/professional manner.

Wow!! Truly a perfect service after sell!! I had to make an exchange and instead of paying for the return, they told me to keep my order and they are sending me what I wanted!!!

Their customer service is top shelf! I received some underwear that didn’t quite fit right, asked if it was possible to exchange/return and they were so nice! Not only did they provide me with a different size without any hassles they said I could keep the originals and donate to someone who may be able to use them.
You don’t come across a company like this very often. Highly recommend them!

You’ve literally got nothing to lose!

I ordered a few pairs of underwear that were misdelivered by USPS and couldn’t be recovered. After emailing Olora support they were able to resend me my order and get everything sorted out in a timely manner. They were quick to respond and super friendly and understanding about the situation!

UPDATE: very quick reply and resolution from Olora. They’ve sent me the additional 3 items. Do size up though, and it may take a couple of uses to get used to the fit.

I have just received my order and found the thong quality to be okay but the gusset a bit narrow despite having sized up as suggested by other customers. I don’t want to go through the hassle of returning/exchanging so will keep them. However, my main issue is that I purchased these in the Buy 3 Get 3 Free offer and have only received 3 items instead of ^ which makes this product really expensive for what it is.

I had an outstanding experience with the online customer service team! From the moment I reached out with a question, I was met with fast, friendly, and knowledgeable support. The representative (Emily) was patient and took the time to understand my issue fully, answered all of my questions, and offered guidance every step of the way.

What really stood out was their responsiveness — I received a reply within minutes, and the entire issue was resolved much quicker than I expected. They went above and beyond to ensure I was satisfied.

In a world where good service can be hard to find, this team truly exceeded expectations. It’s refreshing to interact with a company that genuinely values its customers. Highly recommend!

I know this may sound obvious to a lot of you, but check your SPAM, if you haven’t seen order confirmation or tracking information from a company after purchasing, BEFORE freaking out.

Olora are extremely helpful when it comes to customer enquirers or concerns, I am super excited for the underwear to arrive!

I got them at an exceptional price and I am
really looking forward to feeling confident going to gym in tight leggings and not having to do constant checks in the mirror.

Highly recommend!

Needed a bigger size to replace the initial order. Customer service was super helpful and resolved the request to my benefit. Love the product as well. Really positive experience all in all!

One of the best customer experiences I have had. For a small company, they know how to do it right. They were super fast to respond and help send out a replacement as my original order was too small. If you are thinking about buying from them, do not hesitate! Great company.

I had an issue with my second order and contacted them, they responded super fast and solved it in less than a day! The thongs are super comfy so they're definitely the only ones I'll buy from now on

This product is amazing. I work out 5-6 days a week in the Louisiana heat, and they have been a huge game changer. I always had to wear dark leggings, or something heavy to try to hide the sweat, these allow me to wear super light material so I don’t overheat. On top of that their customer service is incredible. I accidentally ordered the wrong product (thought I got the seamless fit but accidentally ordered several pairs with the elastic waistband) they responded the same day and helped to fix my order. I’ve already ordered from them twice and will continue to use their product. Super comfy, lots of security, confidence gains, and great customer service. Can’t get better than that!

I love these undies! They are comfortable and feel great with leggings to give you confidence that you do not have camel toe at all. I will definitely be buying more.

I switched to Olora after a lot of twoing and froing for months, wondering if it was the right move. They are excellent and really do work wonders in both absorbing sweat and eliminating camel toe under leggings.

I messaged regarding sizing after receiving my order and they were excellent - sending me a larger size with no problems at all. I found the gusset to be a bit ill fitting and narrow on the original size I ordered but once I tried the larger size, the gusset fits much better. Slightly wider would be ideal to ensure a better fit under some other clothing. I’ll be reordering more soon and will try some of the low/mid rise this time but absolutely recommend these.

Shipping is excellent - very quick and efficient.

I love love love these panties!! They are perfect under my “ yoga” style pants and shorts- complete cover but not bulky!! The little light “ pad” is also a carrier for so wine who may leak a bit or even at period time. I’ve gotten several pairs and now I started getting them for my daughters who also love them!! Nice work on creating these :)
Ps: I had to “ exchange “ a size for my daughter and they were so kind and just resent the order with the correct size so I didn’t have to exchange at all! Great CS!!!

Would not be without this underwear I can wear anything I want now without worrying ! Second time purchasing ! Great quality and comfortable

When my order came and it was to small I contacted customer services and they were the most helpful and so responsive :)

My experience with Olora staff has been 5 star as they helped with a sizing issue and sent me the correct size without charging me to return my original order. They accepted my feedback and actioned on it and this is very rare in online shopping.