I had an experience with a mix-up on my delivery order. I contacted customer service and the representative was spunky and caring and expedited my starter box. I recently received my 8-week supply. My... See more
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Noticed in the corner, where the comment was that it said to ask about help with deciding which diet to pick. I felt so confident after being helped by the person that I ended up buying it for all fou... See more
Company replied
I have a beautiful Pekingese. He has been pure joy except I was finding it impossible to find food he actually enjoyed. I finally tried Ollie and he is excited to eat now. Product is high quality a... See more
Company replied
The team at Ollie have always been kind, helpful and understanding. Our furbaby has many health issues and we have had to adjust her diet multiple times. They seamlessly take of it without adding to... See more
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Company details
Written by the company
Founded in 2016, Ollie believes dogs deserve to live the best life possible. That's why we’re on a mission to drive the dog wellbeing revolution through food, science, data and fresh thinking. Our recipes are developed by chefs, vets, and food scientists, and backed by vet nutritionists. We use data from hundreds of thousands of dogs to supercharge our innovation to deliver the best possible experience for you and your dog.
Contact info
United States
- ollie.com
4.7
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Three dogs LOVE the food!
Three dogs LOVE the food!
Owner (me) LOVES the variety & packaging size.
I appreciate that the delivery service placed the three large boxes on the picnic table-saves my back BIG time.
30 September 2026
Unprompted review
Reply from Ollie
Thank you so much, Raedell! We're thrilled to hear all three of your dogs love the food and that our delivery team could lend your back a helping hand!
This food has made such a huge difference in her health
This food has made such a huge difference in my blue Doberman's health and skin.
I decided to try this after she had become so sluggish, sleeping all the time. Bumps all over her skin (BLUE Doberman's have skin issues) and at its worse point, she had stopped eating. When she pooped, it was just clear water coming out. Thousands in vet expenses and the vets still couldn't figure out what the problem was.
At the same time all of this was happening, my first Ollie box came. It took another week of her refusing all food before she started eating (we did get her to eat some of our food, like pepperoni and steak). She eventually started eating again, only one meal a day. Months later and just with in the last 2 weeks she has started eating 2 meals a day, here and there.
Before, she looked rough, with a lot of hair loss. Now, she is back to being VERY highly energetic, as she was as a pup. She looks good and obviously feels really good! Healthy poops. Her coat is shiny, for the first time and she doesn't get skin bumps anymore (or very little). Her coat is getting thicker too. This is some good stuff and more than worth the cost!
30 September 2026
Unprompted review
Reply from Ollie
Thank you so much for the incredible review, Erica! We are so glad to hear that your sweet girl is feeling so much better, back to her energetic self, and showing off a healthy, shiny coat. Knowing Ollie has made such a big difference in her health and skin means everything to us—sending lots of love to you and your sweet Doberman!
Ollie is the food my little pooch likes…
Ollie is the food my little pooch likes the best. I have received the best customer service from a real person, Shelby. She helped with concerns about healthy snacks to get my dog’s weight back to normal.
29 September 2026
Unprompted review
Reply from Ollie
We’re thrilled to hear that your pup loves the food and that Shelby was able to offer such helpful advice on healthy snacks. We appreciate having you in the Ollie family
I had a very good experience because my…
I had a very good experience because my issue was taken care of quickly because of Taylor the representative I spoke with the company is doing well because they actually have a phone number. You can call and speak with a representative.
28 September 2026
Unprompted review
Reply from Ollie
We’re so glad to hear that Taylor took great care of you and resolved your issue quickly over the phone. Being easy to reach and here when you need us means everything to our team—welcome to the Ollie family
Shane's 5 star excellent customer service
Shane provided excellent customer service! He answered all my questions thoroughly and explained everything very clearly. After I shared my concerns and situation with him, he gladly provided me with several options that would allow me to continue giving my dogs good-quality nutrition while also saving a little money, which is especially helpful with today’s economy. I always want to give my dogs the very best, but caring for three rescue dogs can become quite expensive. I truly appreciate Shane’s patience, understanding, and willingness to help. Keep up the great work, Shane!
16 September 2026
Unprompted review
Reply from Ollie
We’re thrilled to hear that Shane was able to work with you to find options that fit your budget while keeping your three rescue pups happily nourished. Caring for rescues is so special, and we’re so grateful to have you in the Ollie family! We’ll be sure to pass along your sweet shout-out to Shane!
I have a very quirky eater.
I have a very quirky eater...no leftovers ,and what she ate fine last week she might totally refuse this week, so a regular delivery service wasn't working. Canceling was easy and a pleasant experience.
25 September 2026
Unprompted review
Reply from Ollie
We completely understand how tricky it can be to feed a quirky eater. While we’re sorry Ollie wasn’t the right fit for your pup’s changing tastes, we’re so glad to hear that canceling was smooth, easy, and pleasant for you. Wishing you and your pup all the best! 🐾
Satisfied customer
I’ve been an Ollie customer for several years now. I am always impressed with their customer service and the quality of their food. Highly recommend to any pet parent for their fur babies.
25 September 2026
Unprompted review
Reply from Ollie
We love having you as a long-time member of the Ollie pack, and it means the absolute world to us that both our team and the quality of our food have made such a wonderful impression on you over the years! We always strive to make caring for your fur babies as easy and seamless as possible, so knowing we've earned your high recommendation is the best reward we could ask for.
Thank you so much for being such a loyal pet parent and for taking the time to share your love for Ollie! If you ever need anything at all down the road, please don't hesitate to reach back out—we're always here for you and your pups.
Don’t get scammed $$$
I completely agree with the other one Star reviews.  it’s impossible to take your credit card out and they will keep charging you! And it’s impossible to cancel online. The welcome box is a perfect size and then you automatically get charged more than five times as much for a subscription? It’s crazy. It’s all about money. It is NOT about your dog. The rep actually canceled the welcome box I had already paid for. What terrible customer service.
25 September 2026
Unprompted review
Reply from Ollie
We care deeply about making sure every pet parent feels supported, so I am so sorry to hear about the frustration you’ve experienced with managing your account.
We never want to put anyone or their pup in a difficult position by any means, and I completely understand where you're coming from with wanting clarity and full control over your subscription and payments. We always aim to make managing your account as easy as possible, and I deeply apologize that this has been your experience.
To clear things up, while credit cards can't be deleted online if there's an active plan, any time a customer reaches out to our Canine Care Team, we are always more than happy to manually remove the card from the account for you. If you ever need to cancel a subscription yourself online, you can do so by going to the website, clicking on My Info at the top, and selecting Subscriptions to find the cancellation option.
Regarding your starter box—it sounds like you were able to receive and try out that first delivery since you mentioned it was the perfect size! However, if a customer service representative ever accidentally canceled a starter box that you paid for, we would always be more than happy to either issue a full refund or send out a free replacement box to make it right.
We truly value your candid feedback, and I have taken detailed notes of your comments so we can continue to improve our processes in the future. If there is anything else I can look into or adjust on your account to help, please don't hesitate to reach back out.
Great customer service is important now days....
First, the customer service is excellent if you have any issues with your order. Very friendly and quick response time. I've only had a couple of issues over the last year and a half and it wasn't because of Ollie, it was because of UPS delivery but as soon as I called they were quick to help and got me a new box of fresh food right away. My dog loves the food and is always excited to eat. The food looks yummy and is packed with nutrition. I highly recommend Ollie
25 September 2026
Unprompted review
Reply from Ollie
Having your trust for over a year and a half is so special to us, and I’m so glad our team was able to keep things smooth and easy for you whenever UPS had a delay! Knowing that your pup dances around the kitchen at mealtime and is thriving on our nutritious recipes is what it's all about.
Sir Becket of Wales tries Ollie.
I downloaded the Ollie app and submitted info about my dog. The info was analyzed by your team and sent back to me. I liked that. The food has been delivered timely and I am anxious to start transitioning to see which dogfood Sir Becket of Wales chooses.
24 September 2026
Unprompted review
Reply from Ollie
We are so glad you loved our personalized meal analysis, and I’m delighted to hear that his food arrived right on time! We always strive to make transitioning your pup’s diet as smooth and easy as possible, so I'm completely with you on the excitement—there's nothing quite like watching a royal taste test unfold at mealtime.
We’d love to keep Sir Becket happily dining with us, and I'm confident he is going to adore his new fresh plan!
I really like Ollie
I really like Ollie. Everything comes well packaged. Their customer service is great when you need them. The extras Ollie offers is great too
21 September 2026
Unprompted review
Reply from Ollie
We work hard to make unboxing day smooth and easy for you—from perfectly packed meals to those fun extra goodies for your pup—so it's awesome to know we're checking every box for your household!
We appreciate you being such a fantastic part of the Ollie pack. If you ever need a hand customizing your pup's next box or trying out new treats, just reach on out—we've got you covered!
Reply from Ollie
While we usually spend our days cooking for dogs, I completely love hearing that your pet fox is giving our fresh recipes two paws up! Making nutritious, high-quality meals easy and enjoyable for unique furry friends is what we're all about, so knowing it’s a total hit at mealtime is just fantastic.
I had GREAT customer service
I had GREAT customer service, when dealing with my issues. Would suggest Ollie for dog food approval and their care about their clients team!
24 September 2026
Unprompted review
Reply from Ollie
Thank you so much for the wonderful recommendation! We are thrilled to hear that our team was able to support you and resolve your issues quickly. Knowing you felt cared for and supported means the world to us—thank you for being part of the Ollie family!
Excellent chat service!
Megan was great. Made the conversation easy and didn’t try to sway me one way or another. Very conversational and understanding.
23 September 2026
Unprompted review
Reply from Ollie
Hi Michelle, thank you so much for the kind feedback! We’re thrilled to hear that Megan provided such a great, supportive chat experience. We'll be sure to pass along your sweet words to her!
Ollie offers excellence
Ollie is a great company. Love their product for my pup! They have excellent customer service. In the two plus years I have been a customer with Ollie I have only needed to call customer service twice and both times the phone call was easy to make, was not put on hold for very long and was able to speak with a real human! Excellent service and Wonderful product! Gold Stars all around! Highly recommended
23 September 2026
Unprompted review
Reply from Ollie
Hi Sheri, thank you so much for being such a loyal Ollie family member over the past two years! We're thrilled to hear that both your pup and you have had such a wonderful experience with our food and customer service team. We truly appreciate the gold stars and your high recommendation!
Great choice for my German Shepherd
Axel, my almost 5 year-oldGerman Shepherd has been a picky eater for years. We always needed to dress up his dinner with eggs or cheese for him to consider eating it.
After reading a lot of reviews, we decided to try Ollie. Where do I start? He loves the food, of course. But now, in addition, his coat is soft and shiny. His weight is perfect and easy to maintain.
22 September 2026
Unprompted review
Reply from Ollie
Hi Paul, thank you so much for sharing Axel's experience! We know how challenging picky eaters can be, so we're thrilled he's loving his meals without needing extra toppers. It's fantastic to hear that he's enjoying the food, his coat is soft and shiny, and maintaining his weight has been easy. Give Axel a extra belly rub from us!
My dog & I love Ollie
My dog & I love Ollie. The half fresh half baked plan is perfect for Dulce. Customer service is always helpful if I need them.
22 September 2026
Unprompted review
Reply from Ollie
Hi Sofiya, thank you so much for sharing your feedback! We’re thrilled to hear that the half fresh, half baked plan is working out perfectly for Dulce. We truly appreciate your support and are always here if you ever need anything!
My dogs love the food
My dogs love the food. And Ollie has great customer service. Also the delivery is always yo my door which is great because it’s a heavy box!
22 September 2026
Unprompted review
Reply from Ollie
Hi Clarita, thank you so much for sharing your feedback! We’re thrilled to hear that your dogs are loving the food and that our delivery team saves you the heavy lifting right to your front door. We appreciate your support!
Delivery is great
Delivery is great! Customer service is excellent! Easy to access customer service and very helpful! My dog loves Ollie food!
22 September 2026
Unprompted review
Reply from Ollie
Hi Jodi, thank you so much for sharing your feedback! We’re so glad to hear that your dog is loving Ollie and that you've had such a smooth, helpful experience with our delivery and customer service teams. We truly appreciate your support!
Human interactions
Human interactions, caring about their product, service and pups.
(Sorry my initial review was so brief)
I cant say enough about how amazingly supportive Ollie's staff have been.
The vets and I have been trying trying to target some skin issues with my pup. So we have been rotating the variety of food options provided by Ollie. They have been so understanding and beyond accommodating. This has been really appreciated on our end :)
21 September 2026
Unprompted review
Reply from Ollie
Hi Biata, thank you so much for sharing your feedback! We truly pride ourselves on providing real human connection and putting the care of your pups and our products first. We're so glad to have you as part of the Ollie family!
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