Olivieri1882 Reviews 2,706

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional quality, delicious taste, and perfect texture, often describing them as the best they have ever had. Many appreciate the use of high-quality, natural ingredients and the artisan craftsmanship. The service is frequently highlighted as excellent, with many people noting the proactive communication and helpfulness of the company. However, some customers also noted issues with delivery, mentioning that orders arrived much later than expected, sometimes missing important dates like Christmas. A few people were dissatisfied with the condition of their product upon arrival, or experienced problems with the ordering process, including unexpected duties and taxes.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers describe the panettone as delicious,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the products as... See more

Delivery service

Consumers find delivery service to be ambiguous. While some customers praise fast delivery, with items... See more

Order

Clients share ambiguous opinions on order. Many customers praise the ease of ordering, efficient management,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent service,... See more

Based on these reviews

Rated 4 out of 5 stars

The products arrived in good shape, and were well packaged. The panettone was moist, but to my wife's and my taste it was really not demonstrably better than the much cheaper ones we've eaten a... See more

Company replied

Rated 5 out of 5 stars

Excellent product, great taste and texure. By far best weve aver ate. Clean natural ingredients. Fast shipping. Please do not start using fake chemical ingredients just to make faster. Many compani... See more

Rated 5 out of 5 stars

First of all the Panettone was excellent…very moist and delicious, my sister tells me. Also, even though the delivery was barely on time, it did come on Christmas Eve which was good enough. And the... See more

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Rated 5 out of 5 stars

Delicious as always! I’m guessing the ridiculous tariffs & insane customs review of all items now, regardless of value, held them up at U.S, customs. They arrived later than usual. But I don’t beli... See more

Company replied

Rated 5 out of 5 stars

Super high quality product. It was so tasty that is was gone within three days. Look for our continued business. It is certainly worth the extra steps of ordering it online than picking up an infer... See more

Rated 5 out of 5 stars

I love Olivieri panettones. I ordered three this past Christmas, one each for me, my parents and a dinner party. There was a labor issue in Italy this past December that affected delivery, but Olivi... See more

Company replied

Rated 5 out of 5 stars

The Olivieri1882 Panettone was all it was advertised to be! Soft, rich custardy, airy bread. Perfectly balanced flavors. We bought the traditional Panettone, with large citrus nuggets and raisins-not... See more

Company replied

Rated 5 out of 5 stars

First time ordering. I went with the original 1882 rather than the newer versions. It arrived after I had left on holiday, so I had to wait to taste it until I returned. It is wonderfully tender and... See more

Company replied

Rated 5 out of 5 stars

Olivieri1882 panettone is superb! Light, fluffy, spongy, with just the right amount of sweetness. I placed my first order, purchasing a few and intending to keep one and gift the rest. I cannot bri... See more

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Rated 1 out of 5 stars

I ordered three panettoni (the most expensive in NYC) in early December as holiday gifts. They arrived far too late to give. I had already left for the holiday - empty handed. Timely delivery is a b... See more

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Rated 5 out of 5 stars

It is our first experience with one of your products. Spent “endless” time in Italy in the last 25 years, we are quite foodies/buongustai, we are curious people, we tried/ate different panettone(s), t... See more

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Rated 5 out of 5 stars

The products are THE BEST in the world, especially the salted caramel/candied apricot Panettone. Worth every penny. And customer service is beyond excellent! I had a delay in shipping and was not only... See more

Rated 5 out of 5 stars

The BEST! None of the other brands comes close to the flavor, moistness, the eggy texture, of this brand of bread. Beautifully packaged, too. The company was proactive in reaching out to me when... See more

Rated 5 out of 5 stars

Delicious taste: Deep chocolate, eggy flavor, moist texture Perfect for an impressive dessert Whipped up some mascarpone cream to top it off and it made for an impressive meal finisher.

Rated 5 out of 5 stars

The product is absolutely delicious! I have had the Original and the Triple Chocolate. Both are amazing and worth the wait of a long shipping process. My only complaint is setting the initial shipp... See more

Company replied

Rated 5 out of 5 stars

I ordered three Panettoni, one for us and two as gifts. All arrived before Christmas which was wonderful. I don't know if the others like theirs, but I can say that this is the best Panettone I've had... See more

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Rated 5 out of 5 stars

I had never had panettone before but caught a segment about it and was curious. Did a little research online and Olivieri was mentioned multiple times as the best, and for good reason! It was flavorfu... See more

Rated 5 out of 5 stars

Fantastic product without a trip to Italia (although we go a couple times a year and love it)…top quality - like you just bought it from a local Italian bakery in the north….highly recommend the apric... See more

Company replied

Rated 5 out of 5 stars

No joke this might be the best panettone I have ever eaten (and I’m Italian) in my life. It was worth the wait and cost for it to arrive for Christmas in NYC where I now live. Buonissimo e morbidissi... See more

Company replied

Rated 5 out of 5 stars

Definitely the best I ever had!! It’s amazingly soft and moist with elegant fruit aroma! Delicious ! And it’s a solid 1K Queen. Beautiful saffron color and soft orange inside, gorgeous bread! Love i... See more

Rated 5 out of 5 stars

Considering that Olivieri1882 had a beautiful write up in the NYTimes the panettone’s were delivered before Christmas in the states. I was a bit hesitant to order having never tasted their... See more

Company replied

Rated 5 out of 5 stars

This is by far the absolute BEST panettone I have ever had! I ordered a Dulce de leche and dark chocolate panettone for all of my family members. The panettone was a welcome treat and all of my famil... See more

Company replied

Rated 5 out of 5 stars

Service was fast and reliable, but I’m puzzled why I had to pay duty and taxes as to the previous order last year I didn’t pay a cent. Regardless they’re panettone was delicious, but still lacked that... See more

Rated 5 out of 5 stars

I pre-ordered it on Dec 4th and received it on Dec 22nd just in time for Christmas! It took a while to get here to California but it was worth the wait! I ordered the Dark Panettone with caramel and h... See more

Company replied

Rated 5 out of 5 stars

I’ve tried many panetone in my life and your product is by far the highest quality and the most flavorful cake I’ve ever tasted. I have a second order on the way and I’m very excited to receive it. It... See more

Company replied

Rated 5 out of 5 stars

I ordered this panettone because I saw it on Instagram and it said it was the best. I was not disappointed. I think it was the best panettone I have ever eaten. It was soft and delicious. I will be or... See more

Company replied

Rated 5 out of 5 stars

Oh my goodness! I can’t say enough about how delicious your panettone tasted! So this is what real panettone is supposed to taste like.I am glad I ordered two because everyone in my family loved it. I... See more

Rated 2 out of 5 stars

Delivery took much too long. When I placed the online order (intended for Christmas gifts) on December 13, Company’s auto online response was that the order would be on track to deliver by Christmas.... See more

Company replied

Rated 5 out of 5 stars

The best Pannetone on the planet! I also give them as gifts and everybody loves them. Also excellent customer service. There was a shipping problem with one of my orders and they refunded it ❤️ I didn... See more

Company replied

Rated 5 out of 5 stars

The most delicious panettone I’ve ever had and it lasted two weeks ! Not trying, really battery, I’ve had many in Italy, and this was one of the best. I choose the traditional because I love the ora... See more

Rated 5 out of 5 stars

The ordering was easy and delivery was just in time for the holidays. The panettone was light, moist and delicious. I enjoyed it so much I will by extra for myself as well as sharing it with all my... See more

Company replied

Rated 5 out of 5 stars

An exquisitely prepared product - expertly wrapped, packaged and delivered. Like being back in Italy - if only in my mind ;) Thank you for such great baked goods!

Company replied

Rated 5 out of 5 stars

Every order arrives on time, beautifully presented and is always delicious! The texture and flavor and quality of ingredients is truly unmatched by any others. It’s so good that my family in Argent... See more

Company replied

Rated 5 out of 5 stars

Absolutely outstanding panettone. Incredibly soft and buttery, yet surprisingly light. You can really taste the quality of the ingredients and the craftsmanship. Definetely the best panettone I’ve... See more

Rated 5 out of 5 stars

These were absolutely amazing. I have been looking for the for the ultimate Panetone for years. I have finally found it. I ordered the the classic and the Chocolate pear. Both were out of this worl... See more

Company replied

Rated 5 out of 5 stars

Best panettone that we've had. We've been having this sweet bread all our lives, from our Italian grandparents, and this is the best so far. The sourdough base makes it a flavorful, light bread and i... See more

Rated 4 out of 5 stars

Updating this review to say that the company returned from the Christmas holiday and fully addressed my problem by providing a full refund. I placed my Christmas gift order on Dec. 5 and the gift... See more

Company replied

Rated 5 out of 5 stars

The Panettone was a gift to an Italian woman, living in California temporarily. She was thrilled to receive an authentic Italian panettone.. and she said it was one of the best she ever had.

Company replied

Rated 1 out of 5 stars

i inadvertently ordered 3 pantone. I tried to cancel, but hit “Submit” I could not find a customer service telephone number, but i immediately sent an email to cancel . 3 panettone arrived at my ho

Company replied

Rated 3 out of 5 stars

Our disappointment this year related to the delay in delivery due to strikes and mail interruptions. The panettone was fine but not as fresh and moist as we've had in past years. Not sure we'll order... See more

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Rated 1 out of 5 stars

I ordered a panettone and pandoro on December 13. As of December 28, no indication on when I might receive the items. Other gifts shipped from the EU this year arrived within 5 calendar days of date... See more

Company replied

Rated 5 out of 5 stars

Nicely and securely wrapped. Nicely decorated and firm box Very good protective plastic wrap Excellent shape Nice cut Extremely tasty

Rated 5 out of 5 stars

Excellent panettone, excellent company, excellent service. I have been sending an Olivieri panettone to my aunt for Christmas for a number of years, she says it isn’t really Christmas until her first... See more

Company replied

Rated 1 out of 5 stars

This was a gift for Christmas. Late delivery. Very disappointing .They offered 20% off my next purchase which doesn't help at all since I rarely order this type of thing. Good customer service would h... See more

Company replied

Rated 5 out of 5 stars

My brother sent me three flavors of panettone for Christmas in small tins. My over zealous 11 month old, 70 pound puppy decided that they were for her. She put teeth marks through 2 of the tins and... See more

Company replied

Rated 1 out of 5 stars

I was so disappointed that our shipment was so late and missed the holidays. I found the communication was poor regarding status of delivery. We were excited to try the bread and paid a huge amount of... See more

Company replied

Rated 5 out of 5 stars

Best panettone we have EVER eaten. Decadent. Will definitely order again (though earlier this time, because Customs).

Rated 3 out of 5 stars

This review is for communication. I had two orders; both sent on the same day. One made it within the promised time frame, and the other order was about a week past the shipping time frame. At first O... See more

Company replied

Rated 5 out of 5 stars

Ok I want to amend my first review. It took awhile to get here but I guess that was due to a problem beyond your control. It did arrive in just the knick of time and it was probably the best panetto... See more

Company replied

Rated 1 out of 5 stars

Worst service ever! Ordered, paid for but never received. Absolutely no help from customer service either. This business should be out of business for how they treat their customers!

Company replied

Rated 1 out of 5 stars

Sent me an email stating my order was delayed a week after I receive the order. Customer service then doubles down by trying to justify the lying. So it went from no big deal, to ridiculous defense of... See more

Company replied

Rated 1 out of 5 stars

I am sure that your product tastes good but the delay in delivery is really unacceptable. I ordered it in early December and it got there at the end of the first week of January. I didn’t realize that... See more

Company replied

Rated 1 out of 5 stars

Hi there! I need help in completing an order that I had sent to a PO BOX which never was delivered. UPS address not received in time so order fell through. I need a refund or a way to repeat t... See more

Company replied


Company details

  1. Confectionery
  2. Cake Shop
  3. Food Producer

About Olivieri1882

Written by the company

Da più di 140 anni creiamo emozioni da gustare, con una precisa filosofia rivolta alla qualità. Siamo una Pasticceria e una Bakery contemporanea, ma non solo. Olivieri 1882 è oggi un brand riconosciuto in tutta Italia e all’estero, presente a livello retail, wholesale e online. Il nostro store di Arzignano è punto di riferimento per la pasticceria artigianale e per l’interior design nel settore. Il nostro ecommerce ci consente di far arrivare ,direttamente ai nostri affezionati clienti, i nostri prodotti in tutta il mondo e negli Stati Uniti in soli due giorni. La nostra rete di rivenditori poi distribuisce i nostri prodotti confezionati in tutto il mondo, da Uk all'Australia. Siamo una pasticceria contemporanea, con le radici nella tradizione e lo sguardo sempre proiettato al futuro scopri di più..

Il panettone artigianale di Olivieri 1882, secondo Gambero Rosso, è tra i Migliori Panettoni Artigianali d’Italia! scopri tutti i gusti

Il Pandoro Artigianale Olivieri 1882 è il dolce natalizio per eccellenza: è una nuvola di burro, uova e farina e vaniglia a forma di stella. acquista ora

Siamo molto orgogliosi che la nostra Colomba sia stata riconosciuta dal Gambero Rosso la Miglior Colomba Artigianale d’Italia 2019 scopri tutti i gusti

Written by the company

Since 1882, our family has carried forward a dream made of craftsmanship, innovation, and passion. We believe that: History is made by families: six generations have preserved and transformed our craft. Tradition is made by memories: every panettone and every colomba embody gestures and rituals that never cease to move us. The future is made by dreams: to grow without borders, bringing Italian artisanal excellence to the world. Life is made by emotions: from the fragrance of freshly baked dough to the joy of sharing it with loved ones. For us, it means defending our origins, treasuring sourdough and authentic recipes. It also means challenging conventions, creating new flavors and processes that make each experience surprising. Our promise is simple: enjoy life with authenticity and respect. Every Olivieri 1882 product is born this way: with the artisanal care of the past and the contemporary vision of those who look to the future.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

Replied to 99% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Excellent product

Excellent product; delivery company they chose took two extra weeks to get me my panettone.
Hopefully that's a one time thing.
The desserts are really good

9 December 2025
Olivieri1882 logo

Reply from Olivieri1882

Dear Shawn,

Thank you very much for sharing your feedback. We are delighted to hear that you enjoyed our products and found the desserts really good.

At the same time, we are sorry to hear that the delivery took longer than expected. In some cases international shipments can experience delays during transportation or customs procedures, which unfortunately are outside of our direct control. We truly hope this was a one-time situation as well.

Thank you again for your understanding and for taking the time to share your experience with us.

Kind regards,
Team Customer Service
Olivieri 1882

Rated 5 out of 5 stars

The Best Tasting Pannetone I have ever…

The Best Tasting Pannetone I have ever had and i have eaten a lot of them over the years
very expensive but very delicious

30 December 2025
Olivieri1882 logo

Reply from Olivieri1882

Dear Suzanne,

Thank you very much for your kind feedback. We are truly delighted to hear that you consider our Panettone the best you have ever tasted.

We also appreciate your note regarding the price. Our panettoni are made with natural sourdough, selected ingredients, and a long fermentation process that requires several days of artisanal work. If you would like, we recommend subscribing to our newsletter, where we occasionally share special promotions and early booking opportunities.

Thank you again for sharing your experience and for choosing Olivieri 1882.

Kind regards,
Team Customer Service
Olivieri 1882

Rated 5 out of 5 stars

The product is absolutely delicious

The product is absolutely delicious! I have had the Original and the Triple Chocolate. Both are amazing and worth the wait of a long shipping process. My only complaint is setting the initial shipping duration expectation. I live in California so the it requires approximately 3 weeks to receive. Please plan and remain patient, because it is worth the wait!

23 January 2026
Unprompted review
Olivieri1882 logo

Reply from Olivieri1882

Dear John ,

Thank you very much for your thoughtful feedback. We are delighted to hear that you enjoyed both the Original Panettone and the Tre Cioccolati, and that you found them absolutely delicious.

We also appreciate your note regarding the shipping time. For shipments to the United States, especially to the West Coast, delivery can sometimes take longer due to international transport and customs procedures. Setting the correct expectations is very important to us, and your comment is truly helpful.

Thank you as well for your patience and for recommending our panettone despite the longer journey. It means a lot to our team to know that the product was worth the wait.

Kind regards,
Team Customer Service
Olivieri 1882

Rated 1 out of 5 stars

Received two of five items and company…

Received two of five items and company not responding to request for assistance.

18 December 2025
Olivieri1882 logo

Reply from Olivieri1882

Dear Celeste,

Thank you for your review.

We are very sorry to hear about your experience. However, we would like to kindly clarify that we did reply to you promptly and, as per your request, we have already processed the refund for your order.

Unfortunately, we were only able to read your public review now, after the refund had already been completed.

If possible, we would truly appreciate it if you could update your review, as your request has been handled and resolved by our customer service team.

Kind regards,
Olivieri 1882 – Customer Service Team

Rated 5 out of 5 stars

Best Pannetone

This panettone was the best I’ve ever tasted.

23 December 2025
Olivieri1882 logo

Reply from Olivieri1882

Dear Shelley,

Thank you very much for your kind words. We are truly delighted to hear that you consider our Panettone the best you have ever tasted.

It means a lot to our team to know that our work and dedication are appreciated. Thank you for taking the time to share your experience with us.

Kind regards,
Team Customer Service
Olivieri 1882

Rated 5 out of 5 stars

Absolutely Delicious!

The Olivieri1882 Panettone was all it was advertised to be! Soft, rich custardy, airy bread. Perfectly balanced flavors. We bought the traditional Panettone, with large citrus nuggets and raisins-not too dry- perfect texture!
And the beautiful box is great for packing away precious Christmas ornaments!

22 December 2025
Olivieri1882 logo

Reply from Olivieri1882

Dear Rosemary,

Thank you very much for your wonderful feedback. We are delighted to hear that our Traditional Panettone met your expectations and that you appreciated its soft, airy texture and balanced flavors.

Our team works with natural sourdough and a long fermentation process to achieve exactly that custardy softness and aromatic profile, so it is truly rewarding to know it was enjoyed.

We also loved your idea of reusing the box to store Christmas ornaments — giving a second life to our packaging is always a beautiful thought.

Thank you again for your kind words and for choosing Olivieri 1882.

Kind regards,
Team Customer Service
Olivieri 188

Rated 4 out of 5 stars

Great Penattone

Great Penattone! But lack of customer service communication.

22 December 2025
Olivieri1882 logo

Reply from Olivieri1882

Hi Tina,
thank you for taking the time to review our service.

Unfortunately, we can’t find any previous communication from your email address regarding your order. As a small company, and since we are currently managing new shipping procedures due to U.S. customs requirements, we sincerely apologise if any information may have been unclear or inaccurate.

Unfortunately, because of these new customs issues, we are learning month by month how the situation is evolving and how to handle it in the best possible way.

If you ever need assistance, please don’t hesitate to contact us directly through our Customer Service team.

Kind regards,
Ilaria - Customer Service

Rated 5 out of 5 stars

The original panettone is delicious

The original panettone is delicious. I liked it so much that I ordered another!

22 December 2025
Olivieri1882 logo

Reply from Olivieri1882

Dear Charlotte,

Thank you very much for your kind feedback. We are delighted to hear that you enjoyed our **Original Panettone** so much that you decided to order another one.

It truly means a lot to our team to know that our work and dedication are appreciated. Thank you for taking the time to share your experience with us.

Kind regards,
Team Customer Service
Olivieri 1882

Rated 3 out of 5 stars

Cake okay

Cake okay, not as special as hoped, arrived about 10 days late, had to leave about half behind - traveling, won't order again.

18 December 2025
Olivieri1882 logo

Reply from Olivieri1882

Hi Eldon,
Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet your expectations.

We’d like to clarify that your order was shipped using standard international shipping (7–10 working days), as selected at checkout. This timeframe refers to working days only, excluding weekends and public holidays. During the holiday period, U.S. customs processing and carrier operations experienced significant slowdowns, which extended transit times beyond the usual window.

Regarding freshness, our panettone is a fully artisanal product, naturally leavened and shelf-stable, designed to maintain its quality throughout transport—even when delivery takes longer than expected. That said, we completely understand how disappointing it can be when timing interferes with travel plans or special occasions.

We’re sorry that this impacted your enjoyment and that you had to leave part of the product behind. Your feedback is important to us and helps us improve both communication and service going forward.

Thank you again for trying our product, and we wish you all the best.
Team Olivieri 1882

Rated 5 out of 5 stars

Worth the wait!

Sent as a gift and they said it was delicious! It was a bit slow to deliver but sounds like it was worth the wait!

19 December 2025
Rated 5 out of 5 stars

Excellent product, clean natural ingredients.

Excellent product, great taste and texure. By far best weve aver ate. Clean natural ingredients. Fast shipping.
Please do not start using fake chemical ingredients just to make faster. Many companies want to make more to keep up with demand and start using fake ingredients filled with poison. Your advantage is taste and clean ingredients. Don't ever change it.

19 December 2025
Rated 5 out of 5 stars

We really enjoyed the Panetone from…

We really enjoyed the Panetone from Olivieri1882. We gave it as gifts and everyone agreed that it was delicious.
Our only complaint...which was out of Olivieri 1882's hands was the time it took to receive it from Italy. There was a delay at the docks and the Panetone reached us after Christmas....

11 December 2025
Rated 5 out of 5 stars

Definitely the best I ever had!!

Definitely the best I ever had!!
It’s amazingly soft and moist with elegant fruit aroma! Delicious !
And it’s a solid 1K Queen. Beautiful saffron color and soft orange inside, gorgeous bread! Love it!

19 December 2025
Rated 5 out of 5 stars

Delizioso!

Oh my goodness! I can’t say enough about how delicious your panettone tasted! So this is what real panettone is supposed to taste like.I am glad I ordered two because everyone in my family loved it. I will be ordering more next year. Great job bakers! Also the best customer service!

18 December 2025

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