I canceled my subscription yet I was informed there's an additional order on the way. My credit card was charged. I've sent at least 3 emails canceling my subscription. Finally Jerry, your represen... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered Olavita products, but I could not use them because I had a severe outbreak of rosacea. I had to use antibiotics, no any other creams or lotions. I returned the items according to the Olavita... See more
Company replied
The response I received from Olavitaskin was the fastest I've ever received. They responded in less than 2 minutes when I emailed them about needing to cancel my order because the product is causing... See more
Company replied
She was very good at explaining everything even though policy say you can return. As long as no more sent or charges. I still feel that notification should have been given before item "out for shipme... See more
Company replied
3.5
Average
150 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
He was very efficient and polite
He was very efficient and polite. My order was canceled and a refund was issued. Thank you for taking good care of my request!
30 March 2026
Unprompted review
Reply from Olavitaskin
Dear Charlie,
Thank you so much for your kind words! ❤️
We’re really glad everything was resolved quickly, and we always do our best to help as efficiently as possible. Arti will be happy to hear your feedback — we truly appreciate your support!
The problems I encountered with my…
The problems I encountered with my order were solved quickly and pleasantly. So far I am pleased with this company.
26 March 2026
Unprompted review
Reply from Olavitaskin
Dear Lynn,
Thank you so much for your kind words! ❤️
We’re really glad everything was resolved quickly, and we always do our best to help as efficiently as possible.
If you have any question please do not hesitate to email us at support@olavita.co
I blew it, but Dan and Rob fixed it!
After an erroneous order on my part, the attention and customer service I received was unparalleled. Dan and Rob politely worked with me through the complicated cancellation and refund process until all was completed to my satisfaction.
27 March 2026
Unprompted review
Reply from Olavitaskin
Dear Linda,
Thank you so much for your kind words! ❤️
We’re really glad everything was resolved quickly, and we always do our best to help as efficiently as possible. dan and Rob will be happy to hear your feedback — we truly appreciate your support!
If you have any question please do not hesitate to email us at support@olavita.co
Great Customer Service
I had a small issue, and once I contacted Olavita, they fixed it right away. Great customer service!
28 March 2026
Unprompted review
Reply from Olavitaskin
Dear Helen,
Thank you so much for your kind words! ❤️
We’re really glad everything was resolved quickly, and we always do our best to help as efficiently as possible.
If you have any question please do not hesitate to email us at support@olavita.co
Worst experience of my life
Not this time, from the very beginning it has been terrible.
27 February 2026
Unprompted review
Reply from Olavitaskin
Hi Dolores,
We’re truly sorry to hear that this has been your experience — that’s definitely not what we aim to provide.
We always try our best to support our customers and would really appreciate the opportunity to review your case and make things right for you.
Please feel free to reach out to us at support@olavita.co, and our team will be happy to assist you.
Kind regards,
Olavita Team
Te help from Alti has been excellent!!
28 March 2026
Unprompted review
Reply from Olavitaskin
Dear Andrea,
Thank you so much for your kind words! ❤️
We’re really glad everything was resolved quickly, and we always do our best to help as efficiently as possible. Arti will be happy to hear your feedback — we truly appreciate your support!
If you have any question please do not hesitate to email us at support@olavita.co
The company has been quick to answer a…
The company has been quick to answer a concern I had. Rob was helpful in answering my question. I have enjoyed using the product.
28 March 2026
Unprompted review
Reply from Olavitaskin
Dear Rhonda,
Thank you so much for your kind words! ❤️
We’re really glad everything was resolved quickly, and we always do our best to help as efficiently as possible. Rob will be happy to hear your feedback — we truly appreciate your support!
If you have any question please do not hesitate to email us at support@olavita.co
I would prefer to rate this company a ZERO
I would prefer to rate this company a zero but that is not possible through this method. The entire process has felt like a money grab. I have spent two months trying to stop a subscription that I did not intentionally sign up for. On February 28th, I received an email stating that the subscription was successfully canceled and no more product would be shipped; however, on March 28th I was charged again. Each communication is frustrating as it appears to be a generated AI response that does not fully analyze the information presented from the customer. In this situation, I forwarded the February 28th email the company sent clearly stating that the subscription was canceled in its entirety and no further shipments would be made; however, the company's response to this information on March 28th was that today's shipment and charge would be the last charge. I have lost a lot of time chasing this that I cannot get back. I do not recommend purchasing from this company.
28 March 2026
Unprompted review
Reply from Olavitaskin
Hi Linda,
We’re truly sorry to hear about your experience and understand how frustrating and time-consuming this situation has been for you.
This is not the experience we aim to provide, especially regarding cancellations and follow-up charges. We take this very seriously and would really like the opportunity to review your case in detail and make this right for you.
We have reached out to you via email — please kindly check your inbox (and spam folder just in case) and respond so we can assist you further and ensure everything is properly resolved.
We appreciate your feedback and the chance to improve.
Kind regards,
Olavita Team
Reply from Olavitaskin
Dear Frances,
Thank you so much for your kind words! ❤️
We’re really glad everything was resolved quickly, and we always do our best to help as efficiently as possible.
If you have any question please do not hesitate to email us at support@olavita.co
resolution of issues
There was no clarification that my order would turn into a subscription and that I would receive additional charges and products.
Jerry, from customer service, responds quickly and is eager to assist, stating that the problem will be resolved.
27 March 2026
Unprompted review
Reply from Olavitaskin
Dear Shirley,
Thank you so much for your kind words! ❤️
We’re really glad everything was resolved quickly, and we always do our best to help as efficiently as possible. Jerry will be happy to hear your feedback — we truly appreciate your support!
If you have any question please do not hesitate to email us at support@olavita.co
Subscription scsn
The fact that I was automatically signed up for a subscription upon placing my first order is very disturbing and bordering on a scam.
27 March 2026
Unprompted review
Reply from Olavitaskin
Hi Tamara,
Thank you for your message, and I truly understand your concern.
We always aim to be as transparent as possible during the checkout process, including how subscriptions work when selected. That said, we completely understand how this may not have been clear enough in your case, and we take your feedback very seriously.
We are actively working on improving how this information is presented to ensure it is more visible and easier to understand for all customers.
If you need any assistance with your account — whether that’s canceling a subscription, reviewing charges, or anything else — please don’t hesitate to reach out to us at support@olavita.co, and we will be happy to help.
Thank you again for sharing your experience. Your feedback helps us improve.
Warm regards,
Olavita Customer Support
I don't need the product anymore
27 March 2026
Unprompted review
Reply from Olavitaskin
Hi Tamara,
Thank you for your message, and I truly understand your concern.
If you need any assistance with your account — whether that’s canceling a subscription, reviewing charges, or anything else — please don’t hesitate to reach out to us at support@olavita.co, and we will be happy to help.
Thank you again for sharing your experience. Your feedback helps us improve.
Warm regards,
Olavita Customer Support
Olavita skin care flies to the top of my list
I started using Olavita eye cream and age defying serum 3 weeks ago. My skin has responded nicely to this natural beauty product line. I have very sensitive skin so I am thrilled. The outcome is very promising. My skin is smoother and a bit tighter.
I would definitely recommend Olavita skin care products as one of the best. I only wish I discovered them 20 years ago!
Give it a try. You won’t be disappointed.
Nancy
27 March 2026
Unprompted review
Reply from Olavitaskin
Dear Nancy,
Thank you so much for your kind words! ❤️
The product has amazing results if used consistently. I am happy to read you enjoy the results.
If you have any question please do not hesitate to email us at support@olavita.co
Friendly and helpful attitude
Friendly and helpful attitude,
Rapid response to questions and concerns
27 March 2026
Unprompted review
Reply from Olavitaskin
Dear June,
Thank you so much for your kind words! ❤️
We’re really glad everything was resolved quickly, and we always do our best to help as efficiently as possible.
If you have any question please do not hesitate to email us at support@olavita.co
I just start
I just start, an I can all ready tell. The only thing is I haven't got all my orders yet. But they seem kind. We will see
16 March 2026
Unprompted review
Reply from Olavitaskin
Dear Angela,
This genuinely made our day — thank you so much for sharing this.
We’re really happy to hear you had a good experience, and it means a lot that you took the time to write about it. Support like this keeps our team motivated every day.
If you ever need anything at all, we’re always here for you.
Warm regards,
Olavita Team
I RECEIVED MY 2ND N O T ORDERED FAKE…
I RECEIVED MY 2ND N O T ORDERED FAKE SUBSCRIPTION OF LIQUID NIGHTMARE (LIQUID SOLUTION) WHICH DOESNT WORK AND CAUSED ACNE ON MY SKIN. TOOK AN IMMENSE AMOUNT OF WORK TO FINALLY GET OFF THE FAKE SUBSCRIPTION. D O
N O T ORDER THIS PRODUCT!
11 March 2026
Unprompted review
Reply from Olavitaskin
Hi Jacqueline,
We’re very sorry to hear about your experience and understand how frustrating this must feel.
We take concerns like this very seriously and would really like the opportunity to review your case in detail and assist you further.
We have reached out to you via email — please kindly check your inbox (and spam folder just in case) and respond so we can help resolve this for you.
Kind regards,
Olavita Team
They say i agreed to a subscription i…
They say i agreed to a subscription i did not
They sent the 3 bottles i bought
Then just one month later they took out 105.30 from my bank about again and say they are sending me 3 more bottles
They say i signed up for a subscription which I did not
And defiantly not monthly
I don't have that kind of money
And especially for shit that doesn't work
Help me take them down
8 March 2026
Unprompted review
Reply from Olavitaskin
Hi Wendy,
We’re very sorry to hear about your experience and understand how frustrating this must feel.
We take concerns like this very seriously and would really like the opportunity to review your case in detail and assist you further.
We have reached out to you via email — please kindly check your inbox (and spam folder just in case) and respond so we can help resolve this for you.
Kind regards,
Olavita Team
Agree with everything others have…
Agree with everything others have print. It’s a scam for trying to get to sign up for discounted products and then if they don’t work out, you can’t return them for a refund total BS and highly advise to stay away from this company
16 February 2026
Unprompted review
Reply from Olavitaskin
Hi Linda,
We’re very sorry to hear about your experience and understand how frustrating this must feel.
We take concerns like this very seriously and would really like the opportunity to review your case in detail and assist you further.
We have reached out to you via email — please kindly check your inbox (and spam folder just in case) and respond so we can help resolve this for you.
Kind regards,
Olavita Team
No acknowledgment of cancellation. Poor product.
I agree with all the negative reviews.
This product does not work. Customer service is terrible.
I supposedly signed up for a subscription, which I tried to cancel multiple times since receiving my first bottle of serum.
Instead, I keep receiving more bottles and no confirmation that they will cancel my subscription in addition to charging me every month. I have spent endless time on this, including calling my credit card company, which now will take time to dispute it. What a nightmare!!!!! Don't get sucked into this!! Do not buy from them...that's my best advice
2 February 2026
Unprompted review
Reply from Olavitaskin
Hi Jill,
We’re very sorry to hear about your experience and understand how frustrating this must feel.
We take concerns like this very seriously and would really like the opportunity to review your case in detail and assist you further.
We have reached out to you via email — please kindly check your inbox (and spam folder just in case) and respond so we can help resolve this for you.
Kind regards,
Olavita Team
Ordered this product before Christmas
Ordered this product before Christmas. Took 3 weeks to arrive. Ok, then 2 days later I see my credit card charged for another 3 bottles. I promptly sent an email and received a reply right away, saying I had agreed to a subscription, which apparently is 3 bottles per month for god only knows how many months, and when I replied and said I did not agree to any subscription. They claimed I paid the discount price$105, instead of the full price and that constituted agreeing to a subscription. Additionally they had charged my card after only 3 weeks from the original charge. So I called and spoke to a lady who reiterated my agreement and after a lot of discussion she stated they would not charge me any more after this 2nd charge. I kept all of the emails to prove to my credit card company my efforts, when I have to contact them about this fraud. Be aware, this is not a company you want to do business with, plus a bottle supposedly lasts a month and I have 6 months of this worthless product. Sadly I didn’t come here first.
Suddenly 3/26 This company sends me a message saying oh we are willing to talk to you and please update my review. Well they said they sent contact information, they sent nothing. My review stands terrible thieving company. Stay away.
27 December 2025
Unprompted review
Reply from Olavitaskin
Hi Karen,
We’re very sorry to hear about your experience and understand how frustrating this must feel.
We take concerns like this very seriously and would really like the opportunity to review your case in detail and assist you further.
We have reached out to you via email — please kindly check your inbox (and spam folder just in case) and respond so we can help resolve this for you.
Kind regards,
Olavita Team
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