I canceled my subscription yet I was informed there's an additional order on the way. My credit card was charged. I've sent at least 3 emails canceling my subscription. Finally Jerry, your represen... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I ordered Olavita products, but I could not use them because I had a severe outbreak of rosacea. I had to use antibiotics, no any other creams or lotions. I returned the items according to the Olavita... See more
Company replied
The response I received from Olavitaskin was the fastest I've ever received. They responded in less than 2 minutes when I emailed them about needing to cancel my order because the product is causing... See more
Company replied
She was very good at explaining everything even though policy say you can return. As long as no more sent or charges. I still feel that notification should have been given before item "out for shipme... See more
Company replied
3.5
Average
150 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Frances was wonderful.
My great experience was in speaking with Frances. She was helpful, friendly, and prompt when I called to cancel my subscription.
I found the Olavitaskin product to be lovely, but I developed an allergy to it.
I would give the company a 5 rating, except I called a month ago to cancel my subscription, and still received another shipment, which I paid for and can't use. But I would give the customer service department a 5 for sure.
31 March 2026
Unprompted review
Reply from Olavitaskin
Hi Chris,
Thank you so much for your review!❤️✨
Frances will be very happy to read your review.
Please reach out to us at support@olavita.co if you ever experience any issue with your order.
Kind regards,
Olavita Team
Just bad. Not a good company to do business with.
I ordered 1 bottle & received it-I wanted to try it. 3 weeks later I noticed I had a pending charge for another bottle. I called, they said it was their policy to auto send me it- I did not order it! I asked them to cancel but stated it was policy and I had to buy another bottle :( No refunds, although their website states they will give you a full refund after 90 days. I called my bank to stop payment, and they reversed payment. Don't buy, it is a scam. They do not deserve 1 star. Also, I noticed on March 31, 2026 that Amazon sells one bottle of serman for $16, a much better buy. And they do free returns.
19 March 2026
Unprompted review
Reply from Olavitaskin
Hi Sherry,
We’re very sorry to hear about your experience and understand your frustration.
We would like to clarify that we do not have any policy that requires customers to purchase additional products without consent. We would really appreciate the opportunity to review your case in detail and make sure everything is properly addressed.
Regarding third-party platforms, products sold on marketplaces such as Amazon are not affiliated with us, and we cannot guarantee their authenticity or quality.
Please reach out to us at support@olavita.co with your details so we can assist you further and work toward a proper resolution.
We’re here to help.
Kind regards,
Olavita Team
They don’t even deserve one star
They don’t even deserve one star! The most frustrating scam I’ve ever dealt with! The only kinda and helpful “person” is their messaging robot lady!
22 January 2026
Unprompted review
Reply from Olavitaskin
Hi Michelle,
We’re very sorry to hear about your experience and understand how frustrating this must have been.
We can confirm that we have reached out to you and your order has now been canceled. Please kindly check your inbox (and spam folder just in case) for the confirmation.
If you need any further assistance, we’re here to help and would be happy to support you.
Kind regards,
Olavita Team
Totally dissatisfied
Totally dissatisfied
I only ordered one order at $100 .
A second and third shipment was sent after I communicated it be cancelled after the 2nd order arrived. Now, I received a 3rd order and cannot get a refund on 2nd or 3rd order.
Will NEVER NEVER order anything again!
Was misleading, not cancelled upon my request at 2nd order. Then, received a 3rd order. I feel I am entitled to a $200.00 refund and I have offered to return the Unopened six bottles.
Very disappointed and dissatisfied!
Poor customer service.
30 March 2026
Unprompted review
Reply from Olavitaskin
Hi Carolyn,
We’re very sorry to hear about your experience and completely understand your frustration.
This is not the experience we aim to provide, especially regarding cancellations and multiple shipments. We would really like the opportunity to review your case in detail and work toward a fair resolution for you.
Please reach out to us at support@olavita.co and provide your order details so we can investigate further and assist you properly.
We would truly appreciate the chance to make this right for you.
Kind regards,
Olavita Team
Working with Arti on subscription change
Working with Arti on a change in the subscription was very professional and fast in replies. Thanks P. Eldridge
31 March 2026
Unprompted review
Reply from Olavitaskin
Dear Patricia,
Thank you so much for your kind words! ❤️
We’re really glad everything was resolved quickly, and we always do our best to help as efficiently as possible. Arti will be happy to hear your feedback — we truly appreciate your support!
Problem handling
The person on the Olavita team was polite and understanding handling my problem
30 March 2026
Unprompted review
Reply from Olavitaskin
Dear Carol,
Thank you so much for your kind words! ❤️
We’re really glad everything was resolved quickly, and we always do our best to help as efficiently as possible.
If you have any question please do not hesitate to email us at support@olavita.co
It was unclear to me that I was…
It was unclear to me that I was receiving multiple shipments and recurring orders. Customer service took good care of my request.
30 March 2026
Unprompted review
Reply from Olavitaskin
Dear Patricia,
Thank you so much for your kind words! ❤️
We’re really glad everything was resolved quickly, and we always do our best to help as efficiently as possible.
Olavita Team
Very Nice Product.
The product is very good but my 1st order ended up being 9 boxes rather than the 6 that I was attempting to order. I did not want automatic shipments. I simply cannot afford to do it that way. Sorry for any inconvenience, however, thanks for your help & understanding.
30 March 2026
Unprompted review
Reply from Olavitaskin
Dear Mary,
Thank you so much for your kind words! ❤️
We’re really glad everything was resolved quickly, and we always do our best to help as efficiently as possible.
If you have any question please do not hesitate to email us at support@olavita.co
So you say you are cancelling how can I…
So you say you are cancelling how can I write a review when my past three requests have gone ignored and double shipments continued to ship. I have such a quantity I shall never use, I wish a return and refund
30 March 2026
Unprompted review
Reply from Olavitaskin
Dear Cheryl,
Thank you for your feedback — we understand how frustrating this situation must feel.
We would really like the opportunity to assist you and make sure everything is properly taken care of. You can reach out to us anytime via email or phone, and our team will be happy to help review your case, cancel any subscription, and resolve any concerns.
📧 support@olavita.co
📞 (754) 227-6438
We’re here to support you.
Kind regards,
Olavita Team
I wanted to cancel subscription earlier…allow me
I wanted to cancel subscription earlier and it would not allow me...
7 March 2026
Unprompted review
Reply from Olavitaskin
Dear Debby,
Thank you for your feedback — we understand how frustrating this situation must feel.
We would really like the opportunity to assist you and make sure everything is properly taken care of. You can reach out to us anytime via email or phone, and our team will be happy to help review your case, cancel any subscription, and resolve any concerns.
📧 support@olavita.co
📞 (754) 227-6438
We’re here to support you.
Kind regards,
Olavita Team
Very easy to order and easy…
Very easy to order and easy communication with company support
30 March 2026
Unprompted review
Reply from Olavitaskin
Dear Allyson,
Thank you so much for your kind words! ❤️
We’re really glad everything was resolved quickly, and we always do our best to help as efficiently as possible. If there is anything else we can help, kindly reach out to us at support@olavita.co
Olavita Team
I was charged for 2 shipments that I…
I was charged for 2 shipments that I didn't want.
I wasn't satisfied with the performance of the product.
The advertising pictures showed far more results than I actually experienced. The 2nd order followed so quickly thatI wasn't able to even finish the first bottle before another 3 bottles appeared, then another shipment on the heels of that one, then I was notified that another one was on it's way. I had canceled in writing but I have still remained on the "autoship account".
30 March 2026
Unprompted review
Reply from Olavitaskin
Hi Cyndee,
We’re very sorry to hear about your experience and understand how frustrating this situation must be.
This is not the experience we aim to provide, especially regarding shipments and cancellations. We would really like the opportunity to review your case in detail and make this right for you.
Please reach out to us at support@olavita.co with your details so we can assist you promptly, ensure your subscription is properly canceled, and work toward a fair resolution.
We’re here to help and would truly appreciate the chance to resolve this for you.
Kind regards,
Olavita Team
Very hard to cancel
Very hard to cancel. I ordered only one and was told I subscribed to have more shipped to me.
30 March 2026
Unprompted review
Reply from Olavitaskin
Dear Barbara,
Thank you for your feedback — we understand how frustrating this situation must feel.
We would really like the opportunity to assist you and make sure everything is properly taken care of. You can reach out to us anytime via email or phone, and our team will be happy to help review your case, cancel any subscription, and resolve any concerns.
📧 support@olavita.co
📞 (754) 227-6438
We’re here to support you.
Kind regards,
Olavita Team
Nice product
Nice product.
Customer Service, Arti, handled my issue very efficiently.
Much appreciated.
30 March 2026
Unprompted review
Reply from Olavitaskin
Dear Irma,
Thank you so much for your kind words! ❤️
We’re really glad everything was resolved quickly, and we always do our best to help as efficiently as possible.
Olavita Team
Quick response by Arti was appreciated.
Quick response by Arti was appreciated.
30 March 2026
Unprompted review
Reply from Olavitaskin
Dear Rosemary,
Thank you so much for your kind words! ❤️
We’re really glad everything was resolved quickly, and we always do our best to help as efficiently as possible. Arti will be happy to hear your feedback — we truly appreciate your support!
Arti understood my needs and was very…
Arti understood my needs and was very helpful with getting them met. Great job. So appreciate it.
30 March 2026
Unprompted review
Reply from Olavitaskin
Dear Lynn,
Thank you so much for your kind words! ❤️
We’re really glad everything was resolved quickly, and we always do our best to help as efficiently as possible. Arti will be happy to hear your feedback — we truly appreciate your support!
I requested to have my subscription to…
I requested to have my subscription to be cancelled at least 4 times.
Undoubtedly they have problems understanding English
30 March 2026
Unprompted review
Reply from Olavitaskin
Hi Louise,
Thank you for your feedback, and we’re sorry for the frustration this situation has caused.
We can confirm that your subscription has been canceled, and our support agent Mark has responded to you with the correct update. Please kindly check your inbox (and spam folder, just in case) for confirmation.
We appreciate your patience and are here if you need any further assistance.
Kind regards,
Olavita Team
I haven't seen any difference in my…
I haven't seen any difference in my appearance and I don't want any more of your products. Just please don't send any
30 March 2026
Unprompted review
Reply from Olavitaskin
Hi Oscar,
Thank you for your message — I completely understand.
Results with skincare can vary from person to person, and consistency over time is usually key to seeing visible improvements. That said, we respect your decision and understand that you may not wish to continue.
For assistance with stopping any future shipments or reviewing your account, please email us at support@olavita.co, and our team will take care of this for you.
We’re here to help and make sure everything is handled properly.
Warm regards,
Olavita Customer Support
support@olavita.co
The response to my inquiry to cancel…
The response to my inquiry to cancel was very qu ick.
30 March 2026
Unprompted review
Reply from Olavitaskin
Dear Rosemary,
Thank you so much for your kind words! ❤️
We’re really glad everything was resolved quickly, and we always do our best to help as efficiently as possible.
Olavita Team
Intense eye revive
Lovely product works really well easy to order and prompt delivery would highly recommend give it a try you won’t be disappointed
30 March 2026
Unprompted review
Reply from Olavitaskin
Dear Linda,
Thank you so much for your kind words! ❤️
We’re really glad everything was resolved quickly, and we always do our best to help as efficiently as possible. Arti will be happy to hear your feedback — we truly appreciate your support!
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