Olaride Reviews 

I recently made my regular journey using the app. When I had arrived I was astonished to find the price had increased and I had been charged double what I had accepted. The team said that there was nothing that they could do because I didn't take a screenshot of the original price. I asked to speak to a supervisor, they said someone would follow up but they did not in the end. I have been utterly disappointed by the experience.

Charged me a cancellation fee while driver was 10 mins away and getting further away from me. They are thieves, going back to Uber for sure!

Terrible just steals your money and doesn’t arrive

My cab ride was on 29/6/21 in the E11 area of London - First time user....Driver& OLA RIDE APP claimed they were coming to LOCATION so many times and wasted ones time on top of driver not being helpful with luggage to the boot by literally letting my elderly aunty carry the things into his boot after he'd been late too.

For using them - i was promised money off - which I didnt get, I was also then over charged and not to mention the low customer service.

I complained and they asked me to send an email to prove this, i did and still nothing came of it even though i sent the info requested, they claimed they didnt get - i responded to them again and resent and to this day nothing still.
It is now 1month....Service was bad? cos their drivers& them lied they were near when they were not and then the reason i picked them as a first timer was for the discount...This should be reported to the advertising authorities as it appears to be very misleading an advert...

OLA RIDE as a first timer for me, was a bad experience and i gave you time. I shallnt be using you again at all.. and may report further....Adious to rubbish

What an absolute joke! Charged me £50 "pre authorisation" and then the driver cancelled my ride, money not returned! What if that was the last £50 in my account?!?! Avoid!

I had never used or even heard of Olaride until I saw that a £60 transaction was pending out of my account followed with several more pending after I rang my bank to inform them.

Card was frozen beforehand and then cancelled & a few hours later, I get a text from my bank saying that a £80 transaction had been declined for Olaride.

It's a massive scam, the fare for the ride I booked was £12 and then they charged me £30!!! I called them when they deducted the money from my account and they said I called too late and there is nothing they can do?!?! AVOID!

Just got ripped off £30 for a ride that was supposed to be £6 - £9. Even though they say about a peak time that’s not clear until they discount the money from the account! Even for a peak time that’s outrageous. Calling them to have my money back.

I booked a cab in the morning which was estimated between £8-£10. I was then charged £21. Over double what was expected. When talking to an agent they said I accepted the charge on booking which I didn't and they then said it could have been a technical fault which would have had nothing to do with me. I have booked this journey almost every week on which is has cost me between £6-£8 so even at £10 I thought was too much. The journey was 3 miles and a 15 minute journey with no traffic. I am apppauled how bad the customer service is and also how bad they are for scamming customers money! Lots of people have had this happen to them and they still do not help

Awful fraud money taking. Charged me double what they quoted and no help on the phone

Never ever using OLAride AGAIN!
The misleading estimated fair, is exactly what it is MISLEADING!
My fair was estimated for £15-21. I was charged £22.25!..... This was last night at 12am with no traffic, not even a stop light just a straight journey but the longest straight journey going the longest route!
I asked the driver why he was taking that route and was told he was following the satnav.

I contacted OLAride customer support this morning to get some help in regards to my ride and fair.
Esteham, has got to be the worst “customer service representative” ever!
Very patronising and incompetent of doing his job. I should of been given the lowest fair granted that the journey should of been quicker and shorter then it was.
Esteham claimed my fair was higher because it was “peak time”. I wasn’t aware and had no knowledge of knowing that there was a peak or off peak time! OLAride doesn’t even let their customers know about peak and off peak charges, they just slap the charge on without your knowledge. False advertising and misleading. App deleted.

This company stole money from me, I booked a ride and the driver accepted, the driver then went past me and then charged me for the ride! I tried to call for a refund and SUDIPAM said he would give me credit and no refund, when I pushed for a refund they said if I speak to negatively about the situation they would not even give credit, disgusting service and con artists, AVOID use UBER or BOLT

Avoid! Go for UBER OR BOLT.
Booked through the app prices were between £4-6. When I got the email with the receipt they charged me £17.40. They hide fees! Then they say was because of peak charges, but I have never seen change the price that you book after you book! Avoid!

I attempted to book a taxi on the to pick up from Wimbledon Windmill Museum. Initially my ride was accepted with an estimated time of arrival in 5mins however after waiting a few minutes the ride was cancelled without any warning. The ride was again accepted however this time despite waiting and watching on the maps gps update as to where the taxi was I was able to see that it drove straight past my turning and then a few seconds later the ride was again cancelled, this then happened again for a second time where the taxi drove past my turning and then a few minutes later cancelled the trip all without any warning or communication luckily after over 20mins the fourth taxi was able to complete the pick up. I have then discovered that not only have I been charged for the actual ride but I have also been charged an additional £7. I emailed customer services but have received what is obviously an automated response. From the look of the reviews I have read this is s common occurrence to take peoples money. Terrible service Uber it is for me. AVOID.

Awful. The driver charged me £11.50 for a 1/4 mile trip at 12:30 in the afternoon. Absolutely no way to speak to someone about this overcharge (just yesterday the fare was £5 at the same time of day).
Do yourself a favour and DO NOT use this app.
Absolute rip-off artists.

The postcode doesn't reflect the right adress for pickup or drop off on the OLA app map. This means I never get picked up timely and the driver has to call me. Which is not only for the customer dissapointing but also for the driver. The same problem with the drop-off which I have to tell the driver the correct road nearby during the ride. This shouldn't happen as the post code which is my home adress is 8 years old and OLA app map has this postcode in a complete other road at a warehouse adress .
Sadly the last driver did not report it so I have reported it today at their call center and hope they can fix it. It is very destressing and if they can not fix it I won't use their app anymore. Which is a shame as the drivers are reliable and so far I had good rides.

Have never used Ola ride in my life, I live in Scotland, yet have had two charges from them in the last 2 days! Scam artists and theives, reported to my bank and they have marked them as fraudulent! watch out as they may steal your details and scam your money too!!

This is a message sent to Ola which says it all: I'm writing in response to your texts and now email chasing me for what you claim to be the balance due on a fare. Every time I have used Ola you have quoted a minimum and maximum price and every time you have then sought to charge more than the maximum quoted. Some weak and untrue reason is given. You then make it impossible to challenge the overcharging - only allowing customers to raise an issue which is dismissed by an automatic reply. This is nothing short of a scam. Your constant overcharging means that its impossible to accurately compare prices with other companies - most of which give a fixed price quote and stick to it rather than a range of prices. I note you say you haven't been able to process payment. Of course you did process payment for the maximum quoted fare. The fact that my credit card company won't let you process an additional charge clearly suggests to me that there have been several complaints about your dishonest practices and credit card companies won't let you process more than the maximum quoted charge as a result. I have already deleted the Ola app because I am fed up with this constant dishonesty. I have also already started posting negative reviews about your dishonest practices to try and stop other people being ripped off like this. A company operating like this really doesn't deserve to stay in business.

Worst cab experience of my life DO NOT USE these disgraceful people. There app stop accepting payment. They said it was my fault I went to the bank it was their. the fault. There idea of customer service is to bully and bully for payment when the problem is their end... It took me a month of trying and then 1 day miraculously it worked again. They accepted my card for multiply then said it was my fault the payment would not work. then changed the story saying they don't accept my type of card I should use another card or gpay. I said ok gpay. They never sent details for me to make a gpay payment nor did they ever answer why they didn't accept my card type when they had already accepted it multiple times. The worst customer service ever. only generic answers and bullying tactics to get me to somehow magically fix their app and make payment. despicable horrible company and experiecne. DO NOT USE!!!!