Olanka Travels Reviews 

223
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional service and well-organized trips provided by the company. Many reviewers praise the staff, especially the drivers and guides, for their professionalism, extensive knowledge, and accommodating nature. These dedicated individuals contribute significantly to creating memorable and enjoyable holiday experiences for travelers. However, some customers also noted concerns regarding the booking process. These included instances of last-minute hotel changes, unexpected price increases, and issues with voucher usage where conditions were not fully disclosed.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their drivers and guides for being... See more

Holidays

Consumers report overwhelmingly positive and memorable holiday experiences, with many describing their trips... See more

Service

People report positive experiences with service, often highlighting the professionalism and attentiveness of... See more

Location

Customers consistently note positive experiences with location, highlighting beautiful and amazing places... See more

Booking process

Clients share positive opinions on the booking process, often highlighting the helpfulness of booking... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had an unforgettable Maldives honeymoon thanks to Olanka Travels, especially Sanduni and Budara. Their guidance, quick responses, and friendly support made everything smooth from start to finish... See more

Company replied

Rated 5 out of 5 stars

The best guide and driver, Mr Tushara from Olanka Travel. I wanted to do a Ramayana Trail from Colombo to Kandy to Nuwara Eliya and safari at Yala and whale watching in Mirissa. Mr Tushara is kn... See more

Company replied

Rated 5 out of 5 stars

Our driver was a god send! We had an incident at Sri Pada (our fault) that required surgery. Our driver and Olanka stayed with us the entire time providing assistance. We cannot speak highly enough... See more

Company replied

Rated 5 out of 5 stars

Our trip arranged by olanka was truly memorable. The entire process ws seamless from booking. What made our trip extra special was our Driver and guide Thushara. He gave us detailed ourview of each... See more

Company replied


Company details

  1. Tour Operator

Written by the company

Olanka Travels - Trusted by Travellers Worldwide Olanka Travels is a premier destination management company headquartered in Colombo, Sri Lanka, with a global footprint extending across Australia, the UK, the USA, India, and strategic partner networks in the Maldives and Vietnam. Our reviewers consistently highlight our professionalism, personalised service, and unwavering commitment to delivering unforgettable travel experiences. Travellers commend our expert consultants for crafting tailor-made itineraries that effortlessly blend cultural immersion, stunning landscapes, and hassle-free logistics. Guests particularly value our responsive booking process, attentive guides, and dedicated drivers, noting that every detail is handled with care. Many describe their journeys with us as once-in-a-lifetime experiences, praising the warmth, professional ethics, and reliability of our team. With thousands of happy travellers and growing global recognition, Olanka Travels continues to set the standard for trustworthy, customer-focused travel experiences in Asia.


Contact info

4.8

Excellent

TrustScore 5 out of 5

223 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(223)

87 reviews in the last 12 months

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Rated 5 out of 5 stars

Trusted travel planners O Olanka

Olanka travel agency is a trustworthy and reputable company I have ever come across. The staff Shanika brilliantly tailored my 6 days short adventure in Sri Lanka from Negombo to Kandy and finally to Nuwara Eliya in a perfect timing with knowledgeable tour guide. Nevertheless, I had some reservations of their promises early but later realised that all are fulfilled in a cleverly crafted itinerary plan perfect to suit my tour experience needed to understand their culture and traditions. Being a first trip with more I covered in effective 5 days of stay, that certainly will set me more days to cover the other parts of Sri Lanka through Olanka travels in future. Nevertheless, I am a very apprehensive and critical person, but their untiring and meticulous effort in crafting itinerary left me speechless. Anyone plan to travel to Sri Lanka can contact Olanka and look for the pleasant and dedicated staff Shanika. Leave the plans to the expert and they will craft the best for you.
Regards
Ishak from Singapore.

1 February 2024
Unprompted review
Rated 5 out of 5 stars

Tailored trip to Sri Lanka

Olanka put together a tailored 14 day tour for us providing a great driver/guide and booking the hotels, all done by email & WhatsApp from the UK.
Best holiday we have since our honeymoon 20 years ago.

11 January 2024
Unprompted review
Rated 1 out of 5 stars

They randomly add fees...

They randomly add extra 'fees' when you go to check out with them, update policies on the fly, and if there are issues with the tour they straight up lie about what is happening. Avoid them.

28 December 2023
Unprompted review
Rated 5 out of 5 stars

Orlanka travel is the best ,we had the…

Orlanka travel is the best ,we had the best experience ths driver (tarangue) was allways helpful and smiling.
We have to thank mr.Dino the manager was on contact always with us through the whole trip
Big thanks for the best trip

11 January 2024
Unprompted review
Rated 5 out of 5 stars

Best trip to Sri Lanka with Olanka Travels

Olanka travels were amazing! They helped us plan our trip to Sri Lanka from A to Z. They customized the itinerary based on our preference, and provided us with a car and driver (Tarangue) for the whole trip. The driver was very helpful and smiley all through the trip!
I would definitely work and recommend Olanka Travels because they were very professional, helpful and friendly.

11 January 2024
Unprompted review
Rated 5 out of 5 stars

A seven days trip

We took a tour around Sri Lanka arranged by Olanka travels all the bookings were done as we wanted and even better the driver was super nice and helpful in every way.

11 January 2024
Unprompted review
Rated 5 out of 5 stars

Olanka Travels won't disappoint u.

We recently spent the festive season in Sri Lanka and Olanka Travels helped with our accommodations and sightseeing..
We thoroughly enjoyed ourselves and created beautiful memories. They were always on hand if I had any queries.
If u are planning a trip to Sri Lanka, try Olanka Travels, u won't be disappointed.

21 December 2023
Unprompted review
Rated 5 out of 5 stars

Superb dubai vacation..

We were selected olanka travels to organize our Dubai trip after hearing a few comments from my friends.. I think it was worth selecting them..thanks prasanth for your all support beginning to end..we were spent memorable time in dubai...

9 January 2024
Unprompted review
Rated 5 out of 5 stars

Tour in Dubai with Olanka Travels

I recently planned my first Dubai trip with Olanka Travels, and I can't express enough gratitude for the outstanding service provided by Mr. Janul Peiris. From the initial planning stages to the actual tour, Mr. Peiris offered unparalleled support and consultation, ensuring every detail of our trip was meticulously arranged.

During the tour itself, Mr. Peiris consistently checked in to ensure we were having a great time, exemplifying a genuine commitment to customer satisfaction. Choosing Olanka Travels proved to be a fantastic decision, and I'm delighted with the seamless experience they provided.

I wholeheartedly recommend Olanka Travels to others and eagerly look forward to joining them again for our next adventure, with a special shoutout to Mr. Janul Peiris for his exceptional service. Thank you, Olanka Travels and Janul, for making our Dubai trip truly memorable.

24 November 2023
Unprompted review
Rated 5 out of 5 stars

Sri Lanka Tour

Very good support from Dino for building the tour assistance well as assistance before departure.
Fully met our expectations.
I recommand Olanka and Dino

19 December 2023
Unprompted review
Rated 1 out of 5 stars

After more than 3 months seeking a…

After more than 3 months seeking a refund I was told it won't happen in spite of the stated refund policy. Obviously this is a shoddy organisation with equally shoddy business practices. Would suggest any future customer look to an alternative company that upholds their claims. Try Wendy Wu Tours for an honest, reasonably priced and inclusive experience

1 November 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

Ishani Wijesinghe from Olanka travels arranged our trip to the Maldives and God it was an amazing lifetime experience..we will never forget this trip..Ishani went above and beyond to nail every single detail, highly recommend working with her on your trips! Thank you Ishani for your dedication, it was a mind-blowing trip!

23 August 2023
Unprompted review
Rated 1 out of 5 stars

Very disappointed with the agency

We booked a 12-day journey with an outstanding guide. However, the hotel choices, despite being rated 4 and 5 stars, were underwhelming. On the first night, Olanka Travels failed to confirm our accommodation, leaving us stranded at 3 am. While the situation was eventually resolved by the hotel, it came with difficulties. Subsequent hotels boasted prime locations, but some had cleanliness issues, unpleasant odors, or lacked hot water. Additionally, the trip details implied many inclusions, which weren't the case. The online payment fee was exorbitantly high at $170.
We love the country and will definitely return, but not with Olanka.

4 August 2023
Unprompted review
Rated 1 out of 5 stars

Have been waiting 3 months for the the…

Have been waiting 3 months for the the return of our refund. No communication as Dilini Dayawansa refuses to respond to our concerns/questions. This refund failure is in complete contrast to the posted refund policy. Obviously not a genuine business and certainly not one with which to have any dealings. Now into October and still no communication from this company. Seriously doubt their honesty and business integrity.

9 June 2023
Unprompted review
Rated 5 out of 5 stars

My review goes solely to Prashantan

My review goes solely to Prashantan, this man has come through twice already In different countries.
His organizational skills, and patience exceed expectations
His follow up with your safety and happiness is truly wonderful
Thank you Prashantan for accommodating and putting up with my continuous nonsense 🥺🥲

12 June 2023
Unprompted review
Rated 1 out of 5 stars

Don’t Travel Olanka!

I planned a trip and was literally harassed to pay a deposit, however I fell ill and was unable to travel. My deposit was somehow forfeited and the company refuses to contact me. I wouldn’t use a company that steals in this way!

27 May 2023
Unprompted review
Rated 5 out of 5 stars

Dear Olanka team,thank you very much…

Dear Olanka team,thank you very much for creating a great and fabulous experience..much more thanks to Sahan ,always walked an extra mile to provide us the comfort at a foreign nation...will surely look forward for your services in future and recommend to friends too....just to mention Nihal was a super safe escort we had during our trip..

18 May 2023
Unprompted review

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