I place an order, it's acknowledged, packed and sent out on the same day. I generally get it in two days. When I've had a problem, which isn't often. there's been a no quibble solution (replacements c... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been using ok vape for many years, but did go back to smoking after family death. I started using ok vape again about 5 years ago after catching covid . I had no problems with the cigalike re... See more
Company replied
Excellent company to buy from . Items delivered within days . Would highly recommend, product are also of high quality, been using for a few years and will continue to use
Company replied
Great company. Easy to use website, good range of excellent quality products and very competitive prices. Delivery is free and super quick. I've been a customer for several years and really don't thin... See more
Company replied
Company details
Written by the company
OK Vape are one of the UK's most popular independent online vape companies, supplying e-cigs, vape kits and e-liquids to customer's throughout the UK. Our own brand, best-selling OK Cigalike E Cig and OK Pod vape ranges are available in ASDA stores throughout the UK, as well as via our online vape store. A wide range of vape kits and accessories from the very best vape brands are also available from our website, with fast, free delivery on all orders. We root our values in providing quality vaping products at great value, with excellent service and customer satisfaction being at the centre of all we do.
Contact info
The Threshing Barn, Woodhayes, EX14 4TP, Honiton, United Kingdom
- 0333 41 41 455
- info@okvape.co.uk
- okvape.co.uk
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First class service again!
31 March 2026
Reply from OK Vape
Hi Mick,
We are really pleased to hear you've been enjoying our service! Thank you for taking the time to leave us your review. Please do get in contact if we can be of any assistance.
All the best,
Calum @ OK Vape
Reply from OK Vape
Hi Wanda,
We're very glad to hear that delivery was prompt, thank you for your positive feedback! Please do let us know if there is anything we can be of help with.
All the best,
Calum @ OK Vape
Buena
I use it myself, so I should get a discount at the end of the month when I buy it 👍🙏
31 March 2026
Reply from OK Vape
Hi Oscar,
Thank you for taking the time to leave us a review and for sharing your experience of ordering with us. If we can be of any help, then please feel free to get in contact.
All the best,
Calum @ OK Vape
Reply from OK Vape
Hi James.
Thank you for taking the time to leave us a review and for your positive feedback! If we can be of any help at all, then please don't hesitate to get in contact.
All the best,
Calum @ OK Vape
Delivers on time
31 March 2026
Reply from OK Vape
Hi Quentin,
We're very glad to hear that you were satisfied with our delivery options, thank you for your positive feedback! Please do get in touch if there is anything we can be of help with.
All the best,
Calum @ OK Vape
Reply from OK Vape
Hi Donna,
We are really pleased to hear you've been enjoying our products and delivery! Thank you for taking the time to leave us your review. Please do get in contact if we can be of any assistance.
All the best,
Calum @ OK Vape
OK Vape refills…
I purchase my refills on a weekly basis, order today and delivered next day,, very reliable indeed. I'm very happy with my Vape tobacco refills, I've been smoking/vaping for 15 years. What i like most about my Vape is it looks like a real cigarette 🚬 . Highly recommend OK Vape there a brilliant company, long may they continue.
31 March 2026
Reply from OK Vape
Hi Rosemary,
We are delighted to hear this, thank you for taking a moment to share your experience with us. We hope we can help again soon! If you need any more assistance please don’t hesitate to get in touch.
All the best,
Calum @ OK Vape
Hassle free ordering and delivery.
Hassle free ordering and delivery.
A very reliable company that I've been using for more than 5 years !
31 March 2026
Reply from OK Vape
Hi Mandy,
Thank you so much for your kind words. We're delighted to hear that you've had consistent positive experiences with us and our products. If you need any further assistance or have any more feedback, please don't hesitate to reach out.
All the best,
Calum @ OK Vape
Quick delivery
31 March 2026
Reply from OK Vape
Hi June,
We're very glad to hear that delivery was prompt, thank you for your positive feedback! Please do let us know if there is anything we can be of help with.
All the best,
Calum @ OK Vape
Standards are slipping
For over two years, I have used OK vapes, and was entirely happy with the delivery, convenience, and reliability of product. However, in common with other long-term customers, my last two orders have shown a marked decline in the batteries' ability to hold a charge, and increasing number of duds in the pods.
Regretfully, I will now look for a more consistent and reliable product.
27 March 2026
Unprompted review
Reply from OK Vape
Hi there,
Many thanks for taking the time to leave us your review and we're sorry to hear you've experienced issues with some of our products recently.
Please may you contact us by e-mailing info@okvape.co.uk or call us on 0333 4141 455 between 9am-5pm Monday to Friday and we'll be able to assist you further?
All the best,
Calum @ OK Vape
Good communication
Good communication, very helpful, prompt delivery and therefore highly recommended.
18 February 2026
Unprompted review
Reply from OK Vape
Hi Fraser,
Thank you for taking the time to leave us a review, we are pleased to hear that you have been satisfied with the service provided. If we can be of any help, please do get in contact.
All the best,
Calum @ OK Vape
Time to quit there prices keep going up…
Time to quit there prices keep going up nearly as much as a pack of cigs and never lasts as long now
6 February 2026
Unprompted review
Reply from OK Vape
Hi there,
Thank you for taking the time to leave us a review, I'm sorry to hear that you have been disappointed with our products and pricing recently. We understand that the pricing may come as a surprise, but we have no choice but to raise prices due to the ongoing increase in the cost of raw materials. We have been absorbing these costs for as long as we were possibly able to, but unfortunately, we can no longer afford to do so. We apologise for any inconvenience this may cause.
If you encounter any issues with our product, please do reach out. We are always more than happy to assist you!
Kind regards,
Ashley @ OK Vape
Not great
This is 2nd batch of batteries I've bought. Don't hold charge very long. Not smoking continually. Had a 10 motive original battery that held a charge much longer and lasted more than a year. Do not rate ok battery against the old 10 motive.
21 January 2026
Unprompted review
Reply from OK Vape
Hi Fiona,
Thank you for your review. We’re really sorry to hear you have been disappointed with our products lately. I would like to reassure you that we have made no changes to the manufacturing of our products. We recommend cleaning the contacts regularly as over time, excess e-liquid and debris can build up which can affect the performance of the battery.
If this does not help, please do get in touch and we will investigate this further for you.
Kind regards,
Ashley @ OK Vape
Ok Vape has been a life saver
Ok Vape has been a life saver , allowing me to swop the dangers associated with cigarettes and the fire hazards to give my mother who has dementia a feel she is still smoking and also allowing us to slowly reduce her nicotine intake as well as saving her money.
This product has been amazing and made the transition from cigarettes to vape so much easier without any complications
9 January 2026
Unprompted review
Reply from OK Vape
Hi Julie,
Thank you for sharing your positive experience, it is wonderful to hear that you have been happy with the service we provide and with our products too.
Please reach out to us if there is anything we can be of help with.
All the best,
Calum @ OK Vape
I've found the refills don't last as…
I've found the refills don't last as long as they used to.
The quality isn't what it used to be
16 December 2025
Unprompted review
Reply from OK Vape
Hi Eileen,
I have just replied to your previous review, please see our response below.
"Thank you for your review. We’re really sorry to hear you have been disappointed with our products lately. I would like to reassure you that we have made no changes to the manufacturing of our products. Please feel free to reach out and we will aim to rectify this issue for you."
Kind regards,
Ashley @ OK Vape
Fantastic service
I do not know another company that is so reliable, easy to order, delivery is fantastic very fast even at Christmas // within a couple of days my order is coming through the door. Also great prices, thank you to all the staff and happy Christmas.
15 December 2025
Unprompted review
Reply from OK Vape
Hi Theresa,
We are delighted to hear this; your feedback is very appreciated! We hope we can help again soon! Please do contact us if we can be of any assistance.
Kind Regards,
Ashley @ OK Vape
Faulty filters
I’ve been using this product for years and have have a few filter packets that haven’t lasted which were sometimes replaced, however the last six packets of five filters just have not lasted more than three to four hours I feel disgruntled about this as it has become costly. When I approached the seller they contacted okvape directly but they basically dismissed my complaint.
5 December 2025
Unprompted review
Reply from OK Vape
Hi Marina,
Thank you for your review, I'm terribly sorry to hear this. I can see we have assisted you in the past, but unfortunately it does not seem as though we were contacted by a seller on your behalf. Please do get in touch if we can be of any assistance.
Kind regards,
Ashley @ OK Vape
New battery next to useless
I have bought before, but this time the batteries do not last , I am having to continually recharge them. I have contacted company, but they have just told me to clean them.
1 November 2025
Unprompted review
Reply from OK Vape
Hi Ruth,
Thank you for taking the time to leave us a review, I'm very sorry to hear that our advice has not helped. Please get in touch with us at info@okvape.co.uk and we will investigate this matter further for you.
Kind regards,
Ashley @ OK Vape
Not Happy
The new - more expensive pods - last for a much shorter time and are sadly - not value for money anymore. I will sadly be looking for a new product
25 September 2025
Unprompted review
Reply from OK Vape
Hi Elaine,
Thank you for your review. We’re really sorry to hear you have been disappointed with our products lately. I would like to reassure you that we have made no changes to the manufacturing of our products. Please feel free to reach out and we will aim to rectify this issue for you.
Kind regards,
Ashley @ OK Vape
great service recovery and resolution
Cant speak highly enough of the customer service I had with Calum from OK Vape. I had an issue which he jumped straight on and resolved. He then went further and gave me some recommendations which have saved me money and reduced my nicotine intake, he then went even further and reminded me I had an unused voucher and arranged for it to be refunded to me, great service all round and well done him.
13 June 2025
Unprompted review
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