OK Vape Reviews 

1,225
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 166 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its fast and efficient delivery service, often receiving orders quickly, sometimes even the next day. Many people highlight the high quality and effectiveness of the products, frequently noting their authenticity, variety, and competitive pricing. Reviewers also frequently commend the excellent and efficient customer service, making the overall ordering process very easy and pleasant. However, some customers also noted concerns regarding product quality, specifically mentioning that batteries did not hold a charge as long as expected. Additionally, a few people experienced issues with refills or pods not lasting as long as they used to, or having a reduced amount of product.

What people talk about most

Delivery service

Reviewers consistently express satisfaction with the delivery service, frequently highlighting its speed and... See more

Product

Users describe positive interactions with product, highlighting its high quality and effectiveness in helping... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent, efficient,... See more

Order

Consumers find the ordering process to be very positive, frequently highlighting how easy it is to place an... See more

Quality

People report ambiguous experiences with quality, with many customers consistently praising the high quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I place an order, it's acknowledged, packed and sent out on the same day. I generally get it in two days. When I've had a problem, which isn't often. there's been a no quibble solution (replacements c... See more

Company replied

Rated 5 out of 5 stars

I have been using ok vape for many years, but did go back to smoking after family death. I started using ok vape again about 5 years ago after catching covid . I had no problems with the cigalike re... See more

Company replied

Rated 5 out of 5 stars

I have used OK vape products for over 10 years. Today I recieved my order (Delivered next day as usual) with x2 items missing. ( 1st time this has happened) Contacted customer support via live chat, s... See more

Company replied

Rated 5 out of 5 stars

Great company. Easy to use website, good range of excellent quality products and very competitive prices. Delivery is free and super quick. I've been a customer for several years and really don't thin... See more

Company replied


Company details

  1. Electronic Cigarette Store

Written by the company

OK Vape are one of the UK's most popular independent online vape companies, supplying e-cigs, vape kits and e-liquids to customer's throughout the UK. Our own brand, best-selling OK Cigalike E Cig and OK Pod vape ranges are available in ASDA stores throughout the UK, as well as via our online vape store. A wide range of vape kits and accessories from the very best vape brands are also available from our website, with fast, free delivery on all orders. We root our values in providing quality vaping products at great value, with excellent service and customer satisfaction being at the centre of all we do.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.6

All reviews

(1,225)

165 reviews in the last 12 months

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Rated 1 out of 5 stars

Unreliable stock

Unreliable stock. Been using for a few years and always been great but recently out of stock too frequently so will have to find an alternative product.

30 October 2023
Unprompted review
Rated 2 out of 5 stars

We recently purchased a starter kit

We recently purchased a starter kit. Which is without a doubt a great item. However. 3 pod refills for £9 each is very very expensive for how long they last. My car is cheaper to run than these things. I find the price is the only fault, £9 each box for 3 i find well over priced.. if these were much cheaper i would 100% stay with these, but i cant justify paying £9 per for 3 pods for not lasting a day, more expensive than actually smoking. Its a shame really.

10 August 2023
Unprompted review
OK Vape logo

Reply from OK Vape

Hi Steve,

We're sorry to hear that the price has caused you to reconsider using OK Pod products going forward.
We have introduced multibuy deals which are as follows:

3 Packs: £8.00 each (£24)
6 Packs: £7.00 each (£42)
12 Packs: £6.00 each (£72)

These multibuy discounts are applied automatically at the cart/checkout. Our pricing remains competitive with other brand's products priced at £3 and above per pod.

We would be very sorry to lose you as a customer and hope that you will continue to shop with us and enjoy our products going forward

Rated 2 out of 5 stars

Had a few good months purchasing…

Had a few good months purchasing products of e-pods and their tobaccos refills (don't like other flavours), but Icannot purchase anymore as theyre constantly out of stock and customer service say they're not sure when it will be re-stocked.

20 July 2023
Unprompted review
OK Vape logo

Reply from OK Vape

Hi Heidi,
We're really sorry we have been out of stock of this product for a while, and when you first contacted us we were not sure on the estimated date of restock.
We are currently waiting for delivery of a new batch and they should become available in around 2 weeks.

We are aware that waiting may be quite disconcerting; we still have our cigalike and e-liquid alternatives in the meantime?
If you'd like to be notified when the pods are back in stock, please drop us a message to info@okvape.co.uk with your email address and we will make sure we get in touch as soon as the pods are available.

If you have any questions then please let us know.

Best wishes,
Amber @ OK Vape

Rated 1 out of 5 stars

Pink tongue girl

I bought my girlfriend this vape kit from ebay,it instantly gave her headache and earache,and made her tongue turned red/pink colour,and it smells and gives the taste of horse's poo,I use 88 vape and have never had this problem,I had one chance of converting here to a vape pen, and no way she trusts me now.it seemed funny at the time but am in her bad books now,so thanks ok vape. and ebay knows about this with picture.

13 July 2023
Unprompted review
Rated 1 out of 5 stars

7 years i have used KO menthol never a…

7 years i have used KO menthol never a problem friends tell me they are expensive but I like what I like
Would never change !!!
Till now
Can I ask if you have changed anything?
As sometimes my cartridges will not screw into the batteries also lots of empty cartridges
NEVER had this problem before now

16 November 2022
Unprompted review
Rated 5 out of 5 stars

Switched suppliers.

Bought a starter kit as a try out over the weekend because my old supplier has stopped doing my favourite strength and blend. Kit arrived within 48 hours and the taste was very similar to my old one. Ordered more cartridges and a spare king sized battery which arrived very quickly and well packed. So far after using quite a few refills, I have found the following.
1) The batteries have lasted far better then the ones from my old supplier.
2) Cartridges last almost twice as long as my old supplier.
3) Taste is so similar that I got used to them very quickly.
4) Delivery is within the same time period.
I like the starter pack neat and compact design although I would have liked it if there was a place to store the longer battery. I also like that the capacity of each battery is printed on the casing and that the standard battery glows with an orange LED compared to the larger battery having a blue LED but not quite made up my mind which way round I would prefer the LED's.
I will be ordering again from this company as soon as my supply runs low. Thanks OK.

7 October 2022
Unprompted review
Rated 5 out of 5 stars

I get my e-cigs from the threshing…

I get my e-cigs from the threshing barn, woodhayes, by post. They really go the extra mile even in a postal strike you will receive your parcel. I have been using OK e-cigs for a few years now, my lungs are so much better, found no difference in quality just different package. Thanks all at the Threshing barn Helen Lang.

1 October 2022
Unprompted review
Rated 2 out of 5 stars

I noticed the quality is not same

I noticed the quality is not same, cartridges can be dud, don't last more than a few hours, before used to last days as well, i afraid i changing, the price is too much for the quality of product shame.

15 August 2022
Unprompted review
Rated 3 out of 5 stars

Gone very downhill

I've been using these vapes for years now and found them great, each refill cartridge used to last 1 to 2 days, but now they run out within hours, and the price has increased so unfortunately I've had to stop using them. Its a shame but they really need to fill the cartridges like they used to, as using 3 a day when they're supposed to be the equivalent of 25 cigarettes is ridiculous. I'm a 15 a day smoker not 75!

10 July 2022
Unprompted review
Rated 2 out of 5 stars

Constant dudd cartridges

Been on ok vape a few years, but I'm now sick to the back teeth of buying 3 packs a week and finding one whole pack of useless blanks!!! Its absolutely ridiculous they are very expensive as it is to constantly get a whole pack of dudds. Disgusting!!!!

29 May 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Wow, absolutely brilliant service, ordered my cartridges one day, arrived the very next day, have since placed another order for a battery and cartridges, they arrived quickly too, in perfect condition, fantastic offers, and even a discount leaflet for my second order, highly recommend, I have now done 3 whole weeks without smoking, which really is OK, thank you for a great service, shall be ordering more and more.

2 February 2022
Unprompted review
Rated 4 out of 5 stars

I've bought from them twice now

I've bought from them twice now. Once, a while ago and secondly at the weekend. The first time I ordered from them I honestly couldn't fault them, I discontinued using them as I started smoking again. I'm trying to quit again and ordered at the weekend. My order came very quick but something I have noticed is the cartridges don't last as long as they once did and they taste different, not as strong. I only opened about an hour ago had a couple of puffs and it had all ran out. Other than that I recommend them.

25 January 2022
Unprompted review
Rated 3 out of 5 stars

Great product

I have been vaping for 5 years now, i used to use nicocig which i could get in ireland, now with ok vape i have to order from uk which i dont mind except for the high custom charges, a lot of my family and friends use ok vape which would be great if we could get in Ireland.

25 September 2021
Unprompted review
Rated 4 out of 5 stars

A great company to deal with

A great company to deal with. Fast delivery and I have never got the wrong order. I have found on occasion that the refills don’t last as long as normal. The new style battery is ace. Quick to charge and outlives the refill before it needs re charging. Would recommend.

14 September 2021
Unprompted review

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