Have not recived my product yet sill waiting did no know these pans are made in china i was expecting they would be made ether in japan or america as they go on about japan company and american making... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I am enjoying cooking on my pans. With just a little hot water soak, they come clean. The stainless steel bottom is discoloring, can I use a scrubby on the bottom to clean it ? The shipping was slow... See more
After my first uses I found certain spots on the pan became sticky. However after reheating the pan with water and dish soap the stickiness disappears. The company needs to address this either in it... See more
I bought the 10" flat bottom wok and it was what I had vision a small wok to be used in place of a standard frying pan. The higher sides makes for cooking cleaner as oppose to a standard pan. I am si... See more
Company replied
Company details
Written by the company
OkuraCookware.com is a premium cookware brand specializing in high-performance, non-toxic titanium cookware designed for modern home cooking. Okura focuses on durability, safety, and precision, creating cookware that performs consistently while supporting a healthier cooking experience. All Okura pans feature a titanium cooking surface and are completely PFAS-free, PFOA-free, and free from harmful chemical coatings. This makes Okura cookware a safer alternative to traditional non-stick pans. The advanced multi-layer construction ensures fast, even heat distribution, giving users excellent temperature control and reliable results with every meal. Okura titanium cookware is compatible with all stovetops, including induction, gas, electric, and ceramic. Built for daily use, the pans are designed to be long-lasting, scratch-resistant, and easy to maintain. At OkuraCookware.com, customer experience is a priority. The brand offers clear product information, fast U.S. shipping, and responsive customer support. Customers frequently mention the premium build quality, modern design, and noticeable performance improvement compared to conventional cookware. Whether cooking everyday meals or preparing more advanced dishes, Okura Cookware delivers professional-grade titanium cookware built to last.
Contact info
312 W 2nd St Unit #A9152, 82601, Casper, United States
- support@okuracookware.com
- okuracookware.com
3.5
Average
320 reviews
Replied to 82% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
After my first uses I found sticky spots...
After my first uses I found certain spots on the pan became sticky. However after reheating the pan with water and dish soap the stickiness disappears. The company needs to address this either in its instructions or notes to owners.
27 March 2026
Unprompted review
Buyer beware
Buyer beware. The Japanese connection is in name only! These utensils are made in and shipped from China. Okura suggests ‘Japanese Style’ stamped on the base of a pan is synonymous with ‘made in Japan.’ It certainly is not.
26 March 2026
Unprompted review
Try one you won't regret it.....
Love the cookware started with a set and was so happy with the cooking and especially the cleaning that I purchased 3 more different sized pans.
2 February 2026
Unprompted review
I just received my new pan
I just received my new pan! It took exactly one month from order to delivery? That was painful.
However I have it now and it is beautiful!
I have not used it yet but it came very well packaged and no sign of damage. Yeah!
26 March 2026
Unprompted review
Highly recommend!
I received my pans last night and cooked breakfast in one this morning. I haven’t enjoyed frying eggs so much in years! I’ve gone through all the coatings over the last 40 years and none of them performed like the Okura pan. I highly recommend!!
25 March 2026
Unprompted review
Ordered the three pan set
Ordered the three pan set. It took 21 days to arrive in Australia. Very pleased with the product
25 March 2026
Unprompted review
Love the aesthetic of the pot
I just received the pot. I love the aesthetic of the pot and also light weight. So far it works well with my inductions stove.
25 March 2026
Unprompted review
Reply from Okuracookware
Hi Catherine,
Thank you so much for your lovely review! 😊 We’re really happy to hear you love the design and that it works well with your induction stove.
We hope you continue to enjoy cooking with it!
Kind regards,
Sara – Okura Cookware Team
Reply from Okuracookware
Hi Mhardie,
Thank you so much for your great review! 😊 We’re really happy to hear you’re satisfied and planning to order again—that means a lot to us!
We look forward to serving you again soon!
Kind regards,
Sara – Okura Cookware Team
Don't buy anything here
Don't buy anything here. I have to wait for 4 weeks to get my pan. I want to return it and they make it difficult.
25 March 2026
Unprompted review
Reply from Okuracookware
We’re very sorry to hear about your experience and understand your frustration. This is certainly not the experience we want for our customers.
As we ship internationally, delivery can sometimes take longer than expected due to transit and local carrier handling, but we always aim to keep this as smooth as possible.
Regarding your return, we’re sorry if this felt difficult that’s not our intention at all. We’d really like to help resolve this for you as quickly as possible.
Please contact us with your order number so we can assist you directly and provide a suitable solution.
Kind regards,
Sara – Okura Cookware Team
Excellence of product and customer…
Excellence of product and customer service
25 March 2026
Unprompted review
Reply from Okuracookware
Hi Cameron,
Thank you so much for your kind words! 😊 We’re really happy to hear you’re satisfied with both the product and our customer service.
Your support truly means a lot to us!
Kind regards,
Sara – Okura Cookware Team
This company is a fake e-store and a scammer - Beware!
Ordered 3 pans with lids from Okura on 28 Feb 2026 and so far, one month later, I have not received anything. The couriers they use, SpeedX, cannot be contacted in Australia either. I have written to Okura several times and receive unhelpful messages from Noma in the Netherlands (??). I have requested a full refund of $500 Australian and so far there has been no response to that. When I go to the website, my Avast security tells me that the site could be a fake e-store and has secured the web threat of going to that site. Do not use this company.
28 February 2026
Unprompted review
Reply from Okuracookware
Hi Jorge,
We’re very sorry to hear about your experience and understand your concern. Your order is in transit, and international deliveries can sometimes take longer depending on the carrier and location.
We want to assure you that we are a legitimate business and take these concerns seriously. We’d like to resolve this for you as quickly as possible.
Please contact us with your order details so we can assist you directly.
Kind regards,
Sara – Okura Cookware Team
Worst pans ever!
Worst pans ever. They’re far too thin to retain heat, so the moment you add food, the temperature drops and everything sticks.
On their website, they display logos from well-known brands like MasterChef and Top Chef. We reached out to these companies, and none of them have any agreement with this brand to use their logos.
Be careful, this company is misleading customers, Especially Sam P.
21 March 2026
Unprompted review
Reply from Okuracookware
Hi Klara,
We’re sorry to hear about your experience and appreciate your feedback. Our cookware is designed with a multi-layer structure for balanced heat distribution, but proper preheating and use of a small amount of oil are important for best performance.
We also take your concerns seriously and would like to review this further. Please contact us with your order details so we can assist you directly.
Kind regards,
Sara – Okura Cookware Team
Poor quality knives
Ordered 3 knives and a pan, the pan was alright so far but the knives are poor quality. What looks to be a Damaskus knife was just etched on with laser and the other knives were the same. Plus it took 3+ weeks for the knives to be delivered.
24 March 2026
Unprompted review
Reply from Okuracookware
Hi Melvin,
Thank you for your feedback, and we’re sorry to hear that the knives did not meet your expectations.
We also apologize for the delivery time, as international shipping can sometimes take longer than expected.
We’d like to review your case and see how we can make this right for you. Please contact us with your order details so we can assist you directly.
Kind regards,
Sara – Okura Cookware Team
It is a scam and irresponsible company
I bought a 25cm pan at end of Feb as it was on sale. I thought I would give it a try. It did not come until 22 of March. Long delayed shipping. Also same as other people mentioned the area fit the handle was welded badly with black burns and handle did not flush well. I was surprised that it came from China, not what they claimed it's a US/JP product.
Also the pan I got has some small scratches on the pan (the cooking side, not outside of the pan) when I first received it. I emailed to inform for an exchange. They did not come back to me after 36 hours and then in the email told me small scratches happen in shipping and they do not affect the use of pan. Such a horrible and irresponsible reply! Who wants to use a scratched pan and also it was supposed to be new! I realized it is such a scam! Do not buy it!!
I have been trying to contact them via email- seems the only way but they stopped to respond anymore! They really should be stopped doing this scammed business! Wish there’s a way to tell the whole world!
24 March 2026
Unprompted review
Reply from Okuracookware
Hi Ally,
We’re very sorry to hear about your experience and understand your frustration. This is not the standard we aim to provide.
Regarding shipping, international deliveries can sometimes take longer than expected. We also want to clarify that our products are manufactured under strict quality control, and shipping routes may pass through different countries due to logistics.
We sincerely apologize for the condition you described and the delay in communication. We would really like to resolve this for you.
Please contact us again with your order details so we can offer a suitable solution as soon as possible.
Kind regards,
Sara – Okura Cookware Team
Got the Okura 25 cm wok
Got the Okura 25 cm wok, because it's titanium, it's lighter than the steel wok I had. It's easy to clean, and I don't have to worry about the chemical coating anymore, since there's none in this new Okura wok. I'm thinking to buy another one with bigger size.
19 March 2026
Unprompted review
Reply from Okuracookware
Hi R Chiu,
Thank you so much for your great review! 😊 We’re really happy to hear you’re enjoying the wok and its lightweight, easy-to-clean design.
That sounds like a great idea—going for a bigger size next time! We’d love to serve you again.
Kind regards,
Sara – Okura Cookware Team
Reply from Okuracookware
Hi Richard,
Thank you for your feedback, and we’re sorry for the delay in shipping.
As we ship internationally, delivery times can sometimes be longer than expected depending on the carrier.
We appreciate your patience and are always working to improve our delivery experience.
Kind regards,
Sara – Okura Cookware Team
Better than ordinary nonstick pans, poor customer service
I was looking for a healthier alternative to nonstick pans and decided to give Okura pans a try. Honestly, I’m very happy with my choice. Occasionally, food sticks a little near the sides, but it comes off easily with a quick rinse under running water. I’m happy to make that small compromise, knowing the overall benefits are much greater.
However I am not happy with the customer service, because the second pan that I ordered recently, got lost and never got delivered and the customer service didn't do anything about it.
28 February 2026
Unprompted review
Reply from Okuracookware
Hi Ter-Ghevondian,
Thank you so much for your thoughtful review! 😊 We’re really happy to hear you’re enjoying the pans and appreciate the healthier cooking experience.
You’re absolutely right—there can be a small adjustment compared to traditional non-stick, but we’re glad to hear the benefits outweigh it for you.
We truly appreciate your support!
Kind regards,
Sara – Okura Cookware Team
I didn't know anything about Okura…
I didn't know anything about Okura cookware until I saw it on the Internet. I'm not sure where it's really made because there's no actual made in carved into it but it looks like a fairly good quality frying pan Can't wait to try it
22 March 2026
Unprompted review
Reply from Okuracookware
Hi Bo,
Thank you for your review! 😊 We’re glad to hear your first impression is positive.
Our cookware is designed with a multi-layer construction and produced under strict quality control. Shipping routes may pass through international logistics hubs, which can sometimes cause confusion about origin.
We hope you’ll enjoy using the pan, and if you have any questions, feel free to reach out anytime!
Kind regards,
Sara – Okura Cookware Team
Really a pleasant experience
Today is March 22, 2026. I am 76 years young and use internet shopping extensively. I have already used my Okura flat bottom wok twice. The first day I scrambled an egg, and, due to my lack of experience with Okura titanium plus my excitement to try my new pan, my egg stuck. I reread the instructions and improved my learning curve. My second attempt was another scrambled egg which, when done, slid right out of the pan! I'm beyond pleased with the pan, the length of shipping time and the speed with which my questions were answered. I have today placed a second order with Okura and I will not hesitate to recommend Okura to my friends 👍
2 March 2026
Unprompted review
Reply from Okuracookware
Hi Sandra,
Thank you so much for your wonderful and detailed review! 😊 We’re truly happy to hear about your experience and how quickly you mastered cooking with your pan.
It’s especially great to hear your eggs turned out perfectly—that’s always a great sign! 🍳
We really appreciate your support, your second order, and your recommendation to friends—it means a lot to us.
Wishing you many more enjoyable cooking moments!
Kind regards,
Sara – Okura Cookware Team
The product (28" frying pan) is…
Unhelpful when I tried to correct an order
22 March 2026
Unprompted review
Reply from Okuracookware
Hi Thomas,
Thank you so much for your fantastic review! 😊 We’re really happy to hear you’re enjoying the pan and its performance.
It’s great to know you find it easy to use, clean, and well-designed—that’s exactly what we aim for!
We truly appreciate your support!
Kind regards,
Sara – Okura Cookware Team
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