OKDERMO.com Reviews 88

TrustScore 4 out of 5

4.1

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See what reviewers are saying

Rated 5 out of 5 stars

They were very helpful and kind! Order arrived as expected and I'm extremely satisfied with the quality of products. I Literally have no suggestions for improvements because everything is optimized pr... See more

Rated 1 out of 5 stars

EN: I bought these acne products. It is sooo ineffective. It looks like we are applying water to the skin. Money thrown out the window!!!! FR: J'ai achété ces produits pour mon acné.... See more

Company replied

Rated 5 out of 5 stars

Happy with the products of Okdermo! I use Triluma for my hyperpigmentation and within 3 days I noticed improvement of my skin. Great! Be aware to start slowly and don't overdo. The Customer service o... See more

Company replied

Rated 5 out of 5 stars

This is the best place to find this product. This creme has really worked for me controlling my facial hair. After Vaniqua was discontinued, I'm very grateful to find Okdermo. They sell Elyn creme, wh... See more

Company replied

Company details

  1. Cosmetics Store

Written by the company

OKDERMO ® | Beauty, Health, & Skin Care Online Store. Best on the market anti-aging solutions. Acne treatment creams, retinol products, vaniqa. Skin lightening and melasma treatment products. One stop store for your health needs!


Contact info

4.1

Great

TrustScore 4 out of 5

88 reviews

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Rated 5 out of 5 stars

Exceptional customer support and overall experience

They were very helpful and kind! Order arrived as expected and I'm extremely satisfied with the quality of products. I Literally have no suggestions for improvements because everything is optimized properly. I'm their customer for life now haha

6 December 2025
Unprompted review
Rated 4 out of 5 stars

Satisfied with the Products and Hannah’s Help

Order #198518 (June 15, 2025)
Customer: France

I ordered the following products:
- Hydroquinone 3% Topical Cream – Hyde® USP Cream 30g/1.05oz
- Tri-Luma Cream for Hyperpigmentation – Hydroquinone 2% + Tretinoin 0.025% + Fluocinolone 0.01% 20g/0.7oz

At first, an incorrect product was delivered, but Hannah was extremely helpful and promptly resolved the issue.
The delivery required a bit of patience, as customs clearance took some time, but everything was eventually sorted out.

I am now very satisfied with the products. They’ve been working effectively, and my skin has improved noticeably—especially when used together with the tretinoin cream (0.05%) I purchased in France.

If you encounter any issues, you can count on Hannah; she’s always responsive and does her best to assist and resolve matters quickly.

Thank you so much, Hannah. I appreciate your help.
Merci beaucoup.

Ms M. B. / France (93 - Seine St Denis)

*Nota Bene:*
Purchases are currently processed through cryptocurrency, which is a bit inconvenient compared to standard international Visa or Mastercard payments.
Also, keep in mind that VAT may be applied by customs.

15 October 2025
Unprompted review
Rated 5 out of 5 stars

Great customer support

Despite the large problems with my order caused by outside factors, OKDERMO's customer support was very quick, on point and helpful. Because they really tried their best, the problems were finally resolved.

30 July 2025
Unprompted review
OKDERMO.com logo

Reply from OKDERMO.com

Dear Emanuel, we are very pleased to know that you are one of our satisfied customers!

We look forward to serving you again!

With Warm Regards,
OKDERMO.com team

Rated 2 out of 5 stars

OKDERMO is not a Menarini-approved…

Regarding Ivermectin, there’s no way to confirm the Ivecop is genuine Menarini product other than direct manufacturer verification. Currently Meranini’s group has a variety of Affiliate-companies they work with and it is publicly displayed. Carefully investigate the source.

30 April 2025
Unprompted review
OKDERMO.com logo

Reply from OKDERMO.com

Dear Orion,

Thank you for your message.

Firstly, please note that you are not a registered customer or client of our company. Secondly, OKDERMO is a "doing business as" (DBA) name, not a separate legal entity.

We respectfully clarify that your statement is incorrect and unsubstantiated. We kindly request that you refrain from making unfounded claims or accusations without proper verification.

Should you have any legitimate concerns or inquiries, we are always open to constructive and professional communication.

Best regards,
Customer Support Team
OKDERMO®

Rated 1 out of 5 stars

recently attempted to make a purchase…

recently attempted to make a purchase and was shocked to find that in order to buy products, I was required to provide my Social Security number and scan my ID. This level of personal information is excessive and poses a serious risk for identity theft. When I reached out to customer service to inquire about alternative options, I was told that this is the only way to proceed—either comply or be unable to purchase. I find this process highly concerning and do not recommend anyone paying this way, as it puts your personal information at significant risk of being stolen. Proceed with caution.

25 January 2025
Unprompted review
OKDERMO.com logo

Reply from OKDERMO.com

We don't accept payments directly but via 3rd party payment providers and according to international rules all the payment providers and exchanges should collect KYC, we have nothing related to this procedure but financial institutions should make that according to the law. It is the same as if you blame your bank for it asking for your SSN. If you are concerned - just don't use this bank but it shouldn't be our 1star for this reason, we simply don't have other options unless using these payment options. If you offer something better - you are welcome! All the best!

Rated 5 out of 5 stars

Good customer service

Good customer service. Takes about 2 weeks to get my order to the US New York. Would buy it again.

20 September 2024
Unprompted review
OKDERMO.com logo

Reply from OKDERMO.com

Your review absolutely made our day!

Rated 5 out of 5 stars

Top Tier 1 service

Excellent service! Very reliable and impressionable, great skin products for beauty and skin solutions along with quality and quantity, overall a perfect platform for resources for Men, women, & boys or girls, all products are effective, efficient and 💯 what is all about and the results are in, no matter what you are looking for order from OKDERMO, where beauty is happiness, where healthy skin resides, the prices are right and affordable in quantity as well, highly recommended! You won't regret the convenience easy access of varieties in shopping. Limitless for both party and excelling business, advanced dermatologist, practically a 5 star rating online like no other. 24/7 to all, needs always delivered and met with assurance! Top graded rated. Try now, worldwide/ international. Here to help all in beauty and skin.

4 March 2024
Unprompted review
OKDERMO.com logo

Reply from OKDERMO.com

Thank you for your warm words! It's a pleasure to serve You!
With Regards

Rated 5 out of 5 stars

I have shopped at OKDERMO before and…

Customer service is persistent and helpful. Products are exactly what they say they are.

4 April 2024
Unprompted review
OKDERMO.com logo

Reply from OKDERMO.com

Thank you for your warm words! It's a pleasure to serve You!
With Regards

Rated 5 out of 5 stars

Dependable

I am a return customer. OKDERMO has excellent customer service and I will continue to purchase with them.

29 February 2024
Unprompted review
OKDERMO.com logo

Reply from OKDERMO.com

Thank you so much for your glowing feedback!

Rated 5 out of 5 stars

This is the best place to find this…

This is the best place to find this product. This creme has really worked for me controlling my facial hair. After Vaniqua was discontinued, I'm very grateful to find Okdermo. They sell Elyn creme, which is a generic Vaniqua. Follow the directions, and you will notice a difference of decreased hair growth quickly. Customer service is very helpful with any questions or problems. Will continue using Okdermo to purchase future Elyn creme orders.

19 September 2023
Unprompted review
OKDERMO.com logo

Reply from OKDERMO.com

Dear Sherri, we are very pleased to know that you are one of our satisfied customers! Thank you for all the good words and loyalty.

We look forward to serving you again!

With Warm Regards,
OKDERMO.com team

Rated 5 out of 5 stars

Great company

Great company, my first order got lost in the mail and I contacted the company and they send another one right away and it got to me very quickly. Happy shopper here.

28 August 2023
Unprompted review
OKDERMO.com logo

Reply from OKDERMO.com

Thank you so much for your glowing feedback!

Rated 1 out of 5 stars

THIS COMPANY IS A SCAM

THIS COMPANY IS A SCAM. DONT ORDER FROM THEM. ITS BEEN A MONTH NOW AND I AM YET TO RECEIVE MY PARCEL. I HAVE SENT NUMEROUS MESSAGES AND NO RESPONSE. VERY SKETCHY WEBSITE

15 August 2023
OKDERMO.com logo

Reply from OKDERMO.com

Dear Jessica, we sincerely believe that you are not our customer and wrote that review by mistake or for some other reasons (unfair competition). No one with such a name never reached us via email with any complains.

We think that Trustpilot manipulates the reviews in abusive way without any verification of its clients and soon that will be stopped by the regulators, we actively complaining regarding this issue to a different assositaions to stop abusive behaviour related to ufair competition.

We are open to any requests and will gladly hear your complaints about your experience. We are open to resolve any issues related to your order.

Dear "Jessica" If your experience is indeed as written please reach us directly and we will resolve your case instantly.

With Warm Regards,
OKDERMO.com team

Rated 1 out of 5 stars

Bad service

This people do not care, they use the worst shipping method and you can expect to receive the package in months. Even when I contacted them, they were soo rude and didn’t care. Im so pissed, if only I could get a refund. I will never in my life order from this people again

15 July 2023
OKDERMO.com logo

Reply from OKDERMO.com

Dear Farnur, we sincerely believe that you are not our customer and wrote that review by mistake or for some other reasons. No one with such a name never placed any orders on our website and never reached us with any complains.

We think that Trustpilot manipulates the reviews in abusive way without any verification of its clients and soon that will be stopped by the regulators.

We are open to any requests and will gladly hear your complaints about your experience. We are open to resolve any issues related to your order.

If your experience is indeed as you written please reach us directly and we will resolve your case instantly.

With Warm Regards,
OKDERMO.com team

Rated 5 out of 5 stars

Amazing, service and communication!!

I cannot say enough good things about this company and the service they provide. Very communicative throughout the entire process. If there is a delay, do not worry, they will take care of it. I have utmost confidence in the service this company provides and will definitely shop from here again!!! Thank you!!

12 April 2023
Unprompted review
OKDERMO.com logo

Reply from OKDERMO.com

Dear Athena, we are very pleased to know that you are one of our satisfied customers! Thank you for all the good words and loyalty.

We look forward to serving you again!

With Warm Regards,
OKDERMO.com team

Rated 5 out of 5 stars

Real medication in sealed original packaging

It took about 10 days to arrive, but they were able to fill the rare medication that I couldn’t get filled in the US for my dog. Med came in original, sealed packaging and had authentic medication. Yes, I compared and scrutinized as my dog is very sick and I have to re-compound the med for his size anyway. Without this med, he would die - so they saved my dog’s life and saved me a ton of money.

6 December 2022
Unprompted review
OKDERMO.com logo

Reply from OKDERMO.com

Dear Heather, we are very pleased to know that you are one of our satisfied customers!

We look forward to serving you again!

With Warm Regards,
OKDERMO.com team

Rated 5 out of 5 stars

Great customer service

Great customer service, fast shipping and yes I high recommend!

29 July 2022
Unprompted review
OKDERMO.com logo

Reply from OKDERMO.com

Dear Sabrina, we are very pleased to know that you are one of our satisfied customers!

We look forward to serving you again!

With Warm Regards,
OKDERMO.com team

Rated 5 out of 5 stars

Simply the Best!

Simply the Best!
I have used several international companies for items only to have been scammed BUT OKDERMO are GENUINE and were able to get the items to me in the UK in less than 1 week. The tablets are genuine and they now have a new customer for LIFE!

18 July 2022
Unprompted review
OKDERMO.com logo

Reply from OKDERMO.com

Dear JDB, we are very pleased to know that you are one of our satisfied customers!

We look forward to serving you again!

With Warm Regards,
OKDERMO.com team

Rated 5 out of 5 stars

Flawless transaction

Flawless transaction, lightning fast shipping, good price. OKDermo has a new return customer.
Big thanks.

21 June 2022
Unprompted review
OKDERMO.com logo

Reply from OKDERMO.com

Dear Mark, we are very pleased to know that you are one of our satisfied customers!

We look forward to serving you again!

With Warm Regards,
OKDERMO.com team

Rated 5 out of 5 stars

I am very happy with Okdermo

I am very happy with Okdermo , prices are good , shipping to UK took 2 weeks which is very good and I am happy that they started to started to use Wise for payment processing as when i tried to make a purchase in the past I could not as my card payment was not going through. I am also very happy with customer service namely Hanna who was very fast to reply when i had questions in regards to my order. All in all I would definitely recommend.

14 April 2022
Unprompted review
OKDERMO.com logo

Reply from OKDERMO.com

Dear Sonja, we are very pleased to know that you are one of our satisfied customers!

We look forward to serving you again!

With Warm Regards,
OKDERMO.com team

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