They were very helpful and kind! Order arrived as expected and I'm extremely satisfied with the quality of products. I Literally have no suggestions for improvements because everything is optimized pr... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
EN: I bought these acne products. It is sooo ineffective. It looks like we are applying water to the skin. Money thrown out the window!!!! FR: J'ai achété ces produits pour mon acné.... See more
Company replied
Happy with the products of Okdermo! I use Triluma for my hyperpigmentation and within 3 days I noticed improvement of my skin. Great! Be aware to start slowly and don't overdo. The Customer service o... See more
Company replied
This is the best place to find this product. This creme has really worked for me controlling my facial hair. After Vaniqua was discontinued, I'm very grateful to find Okdermo. They sell Elyn creme, wh... See more
Company replied
Company details
Written by the company
OKDERMO ® | Beauty, Health, & Skin Care Online Store. Best on the market anti-aging solutions. Acne treatment creams, retinol products, vaniqa. Skin lightening and melasma treatment products. One stop store for your health needs!
Contact info
Main Street, 90001, San Francisco, United States
- okdermo@okdermo.com
- okdermo.com
Exceptional customer support and overall experience
They were very helpful and kind! Order arrived as expected and I'm extremely satisfied with the quality of products. I Literally have no suggestions for improvements because everything is optimized properly. I'm their customer for life now haha
Satisfied with the Products and Hannah’s Help
Order #198518 (June 15, 2025)
Customer: France
I ordered the following products:
- Hydroquinone 3% Topical Cream – Hyde® USP Cream 30g/1.05oz
- Tri-Luma Cream for Hyperpigmentation – Hydroquinone 2% + Tretinoin 0.025% + Fluocinolone 0.01% 20g/0.7oz
At first, an incorrect product was delivered, but Hannah was extremely helpful and promptly resolved the issue.
The delivery required a bit of patience, as customs clearance took some time, but everything was eventually sorted out.
I am now very satisfied with the products. They’ve been working effectively, and my skin has improved noticeably—especially when used together with the tretinoin cream (0.05%) I purchased in France.
If you encounter any issues, you can count on Hannah; she’s always responsive and does her best to assist and resolve matters quickly.
Thank you so much, Hannah. I appreciate your help.
Merci beaucoup.
Ms M. B. / France (93 - Seine St Denis)
*Nota Bene:*
Purchases are currently processed through cryptocurrency, which is a bit inconvenient compared to standard international Visa or Mastercard payments.
Also, keep in mind that VAT may be applied by customs.
Great customer support
Despite the large problems with my order caused by outside factors, OKDERMO's customer support was very quick, on point and helpful. Because they really tried their best, the problems were finally resolved.

Reply from OKDERMO.com
OKDERMO is not a Menarini-approved…
Regarding Ivermectin, there’s no way to confirm the Ivecop is genuine Menarini product other than direct manufacturer verification. Currently Meranini’s group has a variety of Affiliate-companies they work with and it is publicly displayed. Carefully investigate the source.

Reply from OKDERMO.com
recently attempted to make a purchase…
recently attempted to make a purchase and was shocked to find that in order to buy products, I was required to provide my Social Security number and scan my ID. This level of personal information is excessive and poses a serious risk for identity theft. When I reached out to customer service to inquire about alternative options, I was told that this is the only way to proceed—either comply or be unable to purchase. I find this process highly concerning and do not recommend anyone paying this way, as it puts your personal information at significant risk of being stolen. Proceed with caution.

Reply from OKDERMO.com
Good customer service
Good customer service. Takes about 2 weeks to get my order to the US New York. Would buy it again.

Reply from OKDERMO.com
Top Tier 1 service
Excellent service! Very reliable and impressionable, great skin products for beauty and skin solutions along with quality and quantity, overall a perfect platform for resources for Men, women, & boys or girls, all products are effective, efficient and 💯 what is all about and the results are in, no matter what you are looking for order from OKDERMO, where beauty is happiness, where healthy skin resides, the prices are right and affordable in quantity as well, highly recommended! You won't regret the convenience easy access of varieties in shopping. Limitless for both party and excelling business, advanced dermatologist, practically a 5 star rating online like no other. 24/7 to all, needs always delivered and met with assurance! Top graded rated. Try now, worldwide/ international. Here to help all in beauty and skin.

Reply from OKDERMO.com
I have shopped at OKDERMO before and…
Customer service is persistent and helpful. Products are exactly what they say they are.

Reply from OKDERMO.com
Dependable
I am a return customer. OKDERMO has excellent customer service and I will continue to purchase with them.

Reply from OKDERMO.com
This is the best place to find this…
This is the best place to find this product. This creme has really worked for me controlling my facial hair. After Vaniqua was discontinued, I'm very grateful to find Okdermo. They sell Elyn creme, which is a generic Vaniqua. Follow the directions, and you will notice a difference of decreased hair growth quickly. Customer service is very helpful with any questions or problems. Will continue using Okdermo to purchase future Elyn creme orders.

Reply from OKDERMO.com
Great company
Great company, my first order got lost in the mail and I contacted the company and they send another one right away and it got to me very quickly. Happy shopper here.

Reply from OKDERMO.com
THIS COMPANY IS A SCAM
THIS COMPANY IS A SCAM. DONT ORDER FROM THEM. ITS BEEN A MONTH NOW AND I AM YET TO RECEIVE MY PARCEL. I HAVE SENT NUMEROUS MESSAGES AND NO RESPONSE. VERY SKETCHY WEBSITE

Reply from OKDERMO.com
Bad service
This people do not care, they use the worst shipping method and you can expect to receive the package in months. Even when I contacted them, they were soo rude and didn’t care. Im so pissed, if only I could get a refund. I will never in my life order from this people again

Reply from OKDERMO.com
Amazing, service and communication!!
I cannot say enough good things about this company and the service they provide. Very communicative throughout the entire process. If there is a delay, do not worry, they will take care of it. I have utmost confidence in the service this company provides and will definitely shop from here again!!! Thank you!!

Reply from OKDERMO.com
Real medication in sealed original packaging
It took about 10 days to arrive, but they were able to fill the rare medication that I couldn’t get filled in the US for my dog. Med came in original, sealed packaging and had authentic medication. Yes, I compared and scrutinized as my dog is very sick and I have to re-compound the med for his size anyway. Without this med, he would die - so they saved my dog’s life and saved me a ton of money.

Reply from OKDERMO.com
Great customer service
Great customer service, fast shipping and yes I high recommend!

Reply from OKDERMO.com
Simply the Best!
Simply the Best!
I have used several international companies for items only to have been scammed BUT OKDERMO are GENUINE and were able to get the items to me in the UK in less than 1 week. The tablets are genuine and they now have a new customer for LIFE!

Reply from OKDERMO.com
Flawless transaction
Flawless transaction, lightning fast shipping, good price. OKDermo has a new return customer.
Big thanks.

Reply from OKDERMO.com
I am very happy with Okdermo
I am very happy with Okdermo , prices are good , shipping to UK took 2 weeks which is very good and I am happy that they started to started to use Wise for payment processing as when i tried to make a purchase in the past I could not as my card payment was not going through. I am also very happy with customer service namely Hanna who was very fast to reply when i had questions in regards to my order. All in all I would definitely recommend.

Reply from OKDERMO.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







