From the moment I first called Tunbridge Wells and spoke to Simona, she couldn't have been any more helpful. Nothing was too much trouble and she went above and beyond to give me the best experience w... See more
Company replied
Location
Switch locationHoopers, 2-12 Mount Pleasant Road, TN1 1QT Tunbridge Wells, Kent, GB
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Suzanne at the Tunbridge wells branch was so hopeful. Having never shopped in Oka before she walked us round to look at all the sofa and what could work.Explained that I could bring in a video of the... See more
Friendly knowledgeable staff. Nothing too much trouble. Very good stock levels. Please recognise Chris and Simona for their excellent customer service. Shop always looks well kept and tidy. Nice lam... See more
Company replied
OKA is my favourite shop! Love everything they sell especially the soft furnishings. However; I’m afraid that I find some of the staff unfriendly when asking for assistance. I recently waited by the c... See more
Company replied
Company details
Written by the company
We are honoured to be among the mix of eclectic luxury brands in the renowned Hoopers department store in Tunbridge Wells. Inside, you will find our collection of furniture and accessories displayed in seasonal looks by our talented visual team to offer you inspiration for your own home.
Contact info
Hoopers, 2-12 Mount Pleasant Road, TN1 1QT, Tunbridge Wells, Kent, United Kingdom
- +44 1892 240403
4.8
Excellent
204 reviews
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The store manager Simona Squillaciote…
The store manager Simona Squillaciote was super efficient and helpful. It is very rare to have such fantastic customer service these days. I would highly recommend visiting Oka Tunbridge Wells.
24 February 2026
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Helen,
Thank you very much for your lovely review.
We are thrilled to hear about your positive experience and your generous comments regarding Simona. Delivering attentive and helpful service is something we greatly value, so it is especially rewarding to receive such kind feedback.
Your recommendation is sincerely appreciated, and we hope to welcome you again soon.
Kind regards,
OKA
Reply from OKA - Tunbridge Wells
Dear Customer,
Thank you for leaving your review.
We are pleased to hear that you found the service friendly. Your feedback is greatly appreciated and valued.
Kind regards,
OKA
Simona at the Tunbridge Wells OKA
Simona at the Tunbridge Wells OKA, helped us to get the dining table and chairs of our dreams. She is professional, efficient, and has a great sense of style - we cannot thank her enough for her assistance and guidance, we are thrilled with our choice.
5 February 2026
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Wendy,
Thank you for sharing such kind and generous comments about your recent experience.
We are absolutely delighted to hear that you are so pleased with your dining table and chairs, and that Simona was able to support you so well throughout your visit. It is always a pleasure to know when our team’s expertise and service help customers find pieces they truly love.
Your feedback is sincerely appreciated, and we hope you enjoy your beautiful new furniture for many years to come.
Kind regards,
OKA
Staff have passion and flair
We had a great shopping experience at Oka
The staff were so helpful and had passion and flair
100% recommend
4 February 2026
Reply from OKA - Tunbridge Wells
Dear Mr Parker
Thank you for your fantastic review. We’re so pleased to hear that your recent experience at our Tunbridge Wells store was such a positive one. It’s wonderful to know that Simona, and the team, provided the care and attention needed to make your visit enjoyable.
We truly appreciate your feedback and recommendation and hope to welcome you back again soon.
Kind regards,
OKA
Very helpful lady when ordering in…
Very helpful lady when ordering in store ( Hoopers TW) Kept up to date with delivery. Contacted as requested by phone when 1hour away. Rug was carried into our house and left exactly where we asked.
6 February 2026
Reply from OKA - Tunbridge Wells
Dear Mrs Collins,
Thank you very much for your review.
We are so pleased to hear that your in-store ordering experience was a positive one and that you felt well looked after throughout the delivery process. It is especially lovely to know that the arrangements were handled exactly as you requested.
We truly appreciate you taking the time to share your experience.
Kind regards,
OKA
Excellent Service
Simona and her Staff are very attentive to detail, they market the products with such enthusiasm, they make you feel valued as a Customer.
Well done to them!
31 January 2026
Reply from OKA - Tunbridge Wells
Dear Mrs McGee
Thank you for sharing your fantastic review. We are delighted to hear that your experience at our Tunbridge Wells store was such a positive one and that you felt well supported during your visits. Your kind words mean a lot, and we will be sure to share them with the Simona and the team.
We look forward to welcoming you back again soon.
Kind regards,
OKA
I was having a very difficult time…
I was having a very difficult time trying to secure a chair that was going out of stock which I badly needed for a client. Honestly Simona went above and beyond, hopeful, fun charming and so efficient. Nothing was too much trouble .
What a delightful woman
3 February 2026
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Davina
Thank you for your fantastic review. We’re so pleased to hear that your recent experience at our Tunbridge Wells store was such a positive one. It’s wonderful to know that Simona made your visit enjoyable and provided the care and attention required to ensure that you received the chair, required for your client.
We truly appreciate your feedback and hope to welcome you back again soon.
Kind regards,
OKA
❤️A glowing review
Beautiful table lamp and very helpful staff in your Hoopers, Tunbridge Wells concession.
17 January 2026
Reply from OKA - Tunbridge Wells
Dear Ms Poulton
Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a positive experience with our team in our Tunbridge Wells store, and that you are happy with your new table lamp.
We hope to welcome you back again soon.
Kind regards
OKA
Reply from OKA - Tunbridge Wells
Dear Farah
Thank you for your fantastic review. We’re so pleased to hear that your recent experience at our Tunbridge Wells store was such a positive one. It’s wonderful to know that the team provided the care and attention needed to make your visit enjoyable.
We truly appreciate your feedback and hope to welcome you back again soon.
Kind regards,
OKA
Excellent service from Susanne in store…
Excellent service from Susanne in store and a really good delivery service today.
23 January 2026
Reply from OKA - Tunbridge Wells
Dear Sally
Thank you for your wonderful review. We’re absolutely delighted to hear that your visit to our Tunbridge Wells store was such an enjoyable experience. Your kind words about Suzanne mean a lot and we will be sure to share them with the team.
We’re are thrilled your delivery went smoothly and we hope that you enjoy your purchases. We hope to welcome you back again soon.
Kind regards,
OKA
I have purchased from Oka in Tunbridge…
I have purchased from Oka in Tunbridge Wells on a number of occasions. The products are beautiful and the service is always excellent. Simona, in particular, was an enormous help in supporting me with design ideas when I was feeling unconfident about putting things together. I’m really grateful!
10 January 2026
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Emma
Thank you for your fantastic review. We’re so pleased to hear that your recent experience at our Tunbridge Wells store was such a positive one. It’s wonderful to know that Simona, and the team, provided the care and attention needed to make your visits enjoyable.
We truly appreciate your feedback and hope to welcome you back again soon.
Kind regards,
OKA
First class service from Simona at Tunbridge Wells
Simona, the Manager at Tunbridge Wells has been incredibly helpful. She has an excellent eye when it comes to design and is incredibly knowledgeable. The store is very often busy but you still receive a first class service from Simona and all of her colleagues. I am very happy to recommend Simona and the OKA product to my clients.
9 January 2026
Reply from OKA - Tunbridge Wells
Dear Janet
Thank you for your wonderful review. We’re absolutely delighted to hear that your visit to our Tunbridge Wells store was such an enjoyable experience. Your kind words about Simona mean a lot and we will be sure to share them with her and the wider team.
We greatly appreciate your kind words and look forward to welcoming you again soon.
Warm regards,
OKA
OKA is my favourite shop
OKA is my favourite shop! Love everything they sell especially the soft furnishings. However; I’m afraid that I find some of the staff unfriendly when asking for assistance. I recently waited by the counter to pay for my goods, for quite some time, whilst the sales assistant was doing administrative writing, before she looked up at me.
8 January 2026
Reply from OKA - Tunbridge Wells
Dear Lorraine
Thank you for taking the time to share your feedback. We are sorry to hear that your recent experience did not feel as warm or friendly as you have come to expect from OKA.
Our teams are usually praised for their welcoming and attentiveness approach, so we are disappointed to learn that this may not have been reflected on this occasion. Your comments will be shared with the relevant team as a reminder of the importance of consistent service.
We hope to have the opportunity to provide you with the level of service you would normally expect from us on your next visit.
Kind regards,
OKA
The assistant went out of her way to…
The assistant went out of her way to find the sprays of fake flowers I needed to complete a beautiful display I had been creating at home with OKA products. We knew a very few were left in a window display due to be dismantled the following working day. She managed to retrieve them. My display is now complete and perfect.
4 January 2026
Reply from OKA - Tunbridge Wells
Dear Rosa,
Thank you for taking the time to share such a lovely note. We’re so pleased to hear that the team were able to help bring everything together for you — it’s always rewarding to know when that extra care has made a difference.
We really appreciate you choosing OKA and hope you continue to enjoy your home.
Kind regards,
OKA
Amazing Service …
The team were exceptional with the help and support being provided and i have been here time and time again and will continue to do so.
A amazing service thank you!
23 December 2025
Reply from OKA - Tunbridge Wells
Dear Miles,
We’re very grateful for you taking the time to share your experience. It’s always encouraging to hear from returning customers, and your continued support truly means a lot to us.
We hope to see you again soon and thank you once again for choosing OKA.
Kind regards,
OKA
Beautifully laid out shop and very…
Beautifully laid out shop and very helpful and attentive staff.
Easy to order stock online and pick up from the store with clear communication throughout.
12 December 2025
Reply from OKA - Tunbridge Wells
Dear Lynda
Thank you for your kind review. We are delighted to hear that you received such helpful service during your recent visit to our Tunbridge Wells store, and we truly appreciate your feedback. Providing a positive experience is very important to us, and it is wonderful to know this was reflected on your visit.
Warm regards,
OKA
In a hurry because of parking I knew…
In a hurry because of parking I knew what I wanted and the assistant immediately got the cushion packed it nicely and all in about 5 minutes. He is always extremely helpful.
17 December 2025
Reply from OKA - Tunbridge Wells
Dear Customer
Thank you for your lovely review. We’re delighted to hear you received such helpful service on your recent visit to our Tunbridge Wells store — your kind words mean a great deal to us and will be shared with the team.
We hope that you enjoy your purchases.
Kind regards,
OKA
Reply from OKA - Tunbridge Wells
Dear customer
Thank you for your kind review. We’re delighted to hear that you received helpful service during your visit to our Tunbridge Wells store. Your feedback is greatly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
Very pleased with the service
Very pleased with the service I received when making recent chair and rug purchases. I had some issues with stock availability and delivery, which Simona resolved for me, in a professional, efficient and friendly manner.
8 December 2025
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Julie
Thank you for your lovely review. We’re delighted to hear you received such helpful service from Simona on your recent visit to our Tunbridge Wells store — your kind words mean a great deal to us and will be shared with the team.
We hope that you enjoy your purchases.
Kind regards,
OKA
Simona was excellent
Simona was excellent. She was very helpful went above and beyond. She even took the time to get the items I wanted to purchase from the window display when others on the same team were very reluctant and unhelpful.
She is a valuable member of the OKA team
8 December 2025
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Helen,
Thank you for taking the time to share your review. We’ll make sure your lovely feedback is passed on to Simona and the Tunbridge Wells team. It’s great to hear how well you were looked after, and we hope to welcome you back again soon.
Kind regards,
OKA
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