From the moment I first called Tunbridge Wells and spoke to Simona, she couldn't have been any more helpful. Nothing was too much trouble and she went above and beyond to give me the best experience w... See more
Company replied
Location
Switch locationHoopers, 2-12 Mount Pleasant Road, TN1 1QT Tunbridge Wells, Kent, GB
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Suzanne at the Tunbridge wells branch was so hopeful. Having never shopped in Oka before she walked us round to look at all the sofa and what could work.Explained that I could bring in a video of the... See more
Friendly knowledgeable staff. Nothing too much trouble. Very good stock levels. Please recognise Chris and Simona for their excellent customer service. Shop always looks well kept and tidy. Nice lam... See more
Company replied
OKA is my favourite shop! Love everything they sell especially the soft furnishings. However; I’m afraid that I find some of the staff unfriendly when asking for assistance. I recently waited by the c... See more
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Company details
Written by the company
We are honoured to be among the mix of eclectic luxury brands in the renowned Hoopers department store in Tunbridge Wells. Inside, you will find our collection of furniture and accessories displayed in seasonal looks by our talented visual team to offer you inspiration for your own home.
Contact info
Hoopers, 2-12 Mount Pleasant Road, TN1 1QT, Tunbridge Wells, Kent, United Kingdom
- +44 1892 240403
4.8
Excellent
204 reviews
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Fantastic staff and beautiful products
We had such a fantastic experience at the Oka store in Hoopers. Suzanne went above and beyond helping us choose cushions for our new sofa, creating different combinations and giving us time to really think it through. Even though we walked in just before closing, we never felt rushed — just welcomed and looked after. We left feeling appreciated, which is something you don’t often find in retail anymore.
25 April 2026
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Alex,
Thank you so much for your thoughtful feedback. We’re delighted to hear about your experience in our Tunbridge Wells store, and we’ll be sure to pass your kind words on to Suzanne and the team.
It’s wonderful to know you felt so well looked after during your visit, and we hope you enjoy your new pieces. We look forward to welcoming you back again soon.
Kind regards,
OKA
Helpful staff
Namely, the staff member who served us was extremely patient and helpful.
Love the products and the discount certainly encouraged us to buy.
24 April 2026
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Customer,
Thank you for your kind feedback. We’re so pleased to hear about your visit to our Tunbridge Wells store and that you had such a positive experience with the team.
We really appreciate you taking the time to share your thoughts and hope to welcome you back again soon.
Kind regards,
OKA
Beautiful well designed products
Beautiful well designed products, exclusive knowledgeable staff and a super stylish shopping environment! Love OKA!
4 April 2026
Reply from OKA - Tunbridge Wells
Dear Customer,
Thank you for your lovely feedback. We’re delighted to hear about your experience in our Tunbridge Wells store, and we’ll be sure to pass your kind words on to the team.
We really appreciate your support and hope to welcome you back again soon.
Kind regards,
OKA
Although their products are excellent…their delivery charges are outrageous
Although their products are excellent their delivery costs are an insult.
I recently purchased a light from their concession in Tunbridge Wells at a cost of over £200 and had to pay a delivery cost even if I used a pick up in store.
So I have to pay for my petrol (and time) to travel back to the store AND pay for delivery to the store....ridiculous!!
What an avaricious company.....
NOT impressed as you will gather.....
17 April 2026
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Mr Hancox,
Thank you for your review. We are glad to hear that you are pleased with our products, though we are sorry to read your comments regarding the delivery charges.
We appreciate that this may not align with expectations, particularly when collecting from store. Your feedback has been shared with the relevant teams for review.
Kind regards,
OKA
Elegance
We visited the beautiful Tunbridge Wells store and very much appreciated the help we received from Simona with her care and artistic eye in helping us find the perfect lamp and lampshades. Thank you very much!
15 April 2026
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Richard,
Thank you for your lovely feedback. We’re delighted to hear about your visit to our Tunbridge Wells store, and we’ll be sure to pass your kind words on to Simona and the team.
We’re so pleased she was able to support you in finding the perfect pieces, and we hope to welcome you back again soon.
Kind regards,
OKA
Outstanding service as always!
3 April 2026
Reply from OKA - Tunbridge Wells
Dear JP
We’re absolutely delighted to hear that your visit to our Tunbridge Wells store was such an enjoyable experience.
Thank you for choosing to shop with us and we hope to welcome you back again soon.
Kind regards,
OKA
Customer service at Oka Tunbridge wells
It’s always a pleasure to visit our local Oka store in Tunbridge Wells. The displays are amazing and the sales assistants are so help and knowledgeable of all the products. Simona is absolutely fantastic her knowledge of interior design is incredible. Feel very safe in her hands. Always a pleasure to speak to her and get her professional advice on creating the perfect space. Whether that’s a smug room or choosing pieces for a chateau. Amazing
6 April 2026
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Wendy
Thank you for your wonderful review.
We’re delighted to hear that your visits to our Tunbridge Wells store continue to be such a positive and personal experience. It’s always rewarding to know our team delivers the friendly and knowledgeable service we aim for, and we will be sure to share your kind words with Simona.
Thank you for choosing OKA and we look forward to welcoming you back soon.
Warm regards
OKA
I had a lovely lady Simona who helped…
I had a lovely lady Simona who helped me purchase my table. She was extremely helpful.
24 March 2026
Reply from OKA - Tunbridge Wells
Dear Richard
Thank you for your lovely review. We're delighted to hear you had a positive experience with Simona in our Hoopers Tunbridge Wells store. It’s wonderful that her warm, helpful and knowledgeable approach left such a great impression.
Your feedback means a lot to us and we hope that you are happy with your new table.
Kind regards
OKA
I recently purchased a large sofa
I recently purchased a large sofa, various cushions for the sofa and 8 dining chairs from Oka. I’m delighted with all the purchases but particularly want to mention the service I received from Suzanne (at the Tunbridge Wells store). She was so patient, has a wonderful eye, gave fantastic advice and was absolutely delightful to deal with.
1 December 2025
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Rosemary
Thank you for sharing such kind and generous comments about your recent experience.
It is always a pleasure to know when our team’s expertise and service help customers find pieces they truly love, and we are thrilled that Suzanne was able to support you so well during your recent visit.
We truly your support and we hope you enjoy your beautiful new furniture for many years to come.
Best wishes,
OKA
Terrible customer service in Tunbridge Wells
I purchased a Peking tv cabinet at Oka recently and had a bit of a "Pretty Woman" moment when I visited the Oka store in Tunbridge Wells, when I went to view the item prior to purchasing it. I was not well dressed as I had been working on my new home and didn't have time to change. The in store staff were very unattentive and I felt completely dismissed by them, whilst other customers were getting the red carpet treatment.
I was prepared to order in store and actually the store display and styling was so good that I was tempted into buying some additional accessories to complete the look, so 10/10 to Oka for that. Your in store staff however will have missed out on a good commission ( if they get commission) because I ended up spending just under £2,000 on line.
I absolutely love my purchases, which arrived on time recently, but was a bit disappointed to find that 1 item was not in stock and has a 1 month delay for delivery. Perhaps new items should be held back from display until they are actually available in order to avoid customers being disappointed?
Outside of the above I had an excellent experience with Oka, I love their products and highly recommend shopping with them, just try to avoid the Tunbridge Wells branch!!!!
18 March 2026
Reply from OKA - Tunbridge Wells
Dear Elaine,
Thank you for taking the time to share your feedback. We are delighted to hear that you love your purchases and had a positive experience overall, however we are very sorry to read about your visit to our Tunbridge Wells store.
This is not the level of service we expect to provide, and we sincerely apologise that you felt dismissed during your visit. Your comments have been shared with the relevant team so that this can be reviewed and addressed.
We are also sorry to hear about the delay on one of your items and appreciate your feedback regarding stock availability in store displays.
Thank you again for bringing this to our attention, and we are pleased that you are enjoying your purchases.
Kind regards,
OKA
Style with Simona!
Simona helped me choose and style beautiful cushions for my new home. I’m thrilled with how they look on my sofas. Her attention to colour, detail and style was fabulous!
19 March 2026
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Rachel,
Thank you for your lovely feedback. We’re delighted to hear about your experience in our Tunbridge Wells store, and we’ll be sure to pass your kind words on to Simona and the team.
It’s wonderful to know you’re so pleased with how everything looks in your home, and we hope to welcome you back again soon.
Kind regards,
OKA
Reply from OKA - Tunbridge Wells
Dear Jonathan
Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a positive experience with our team in our Tunbridge Wells store.
We hope to welcome you back again soon.
Kind regards
OKA
Ursula was the most helpful and…
Ursula was the most helpful and friendly lady whilst I was choosing my new kitchen island bar stools. We had a giggle and she was absolutely wonderful.
18 March 2026
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Gemma,
Thank you for your lovely review. It’s so nice to hear about your experience in our Tunbridge Wells store, and we’ll be sure to pass your kind words on to Ursula and the team.
We’re delighted you had such a positive visit and hope to see you again soon.
Kind regards,
OKA
Great Customer Service
Every time we vist the Store Twells, the staff are always friendly and accommodating.
28 February 2026
Reply from OKA - Tunbridge Wells
Dear Jason,
Thank you for your kind words. It’s always great to hear from returning customers, and we’re so pleased you continue to have positive experiences at our Tunbridge Wells store.
We look forward to welcoming you back again soon.
Kind regards,
OKA
The staff ,friendly and helpful love…
The staff ,friendly and helpful love how everything is laid out so many ideas .
6 March 2026
Reply from OKA - Tunbridge Wells
Dear Ann
Thank you for your lovely review. We are delighted to hear that your experience at our Hoopers Tunbridge Wells store was such a pleasure. It’s always rewarding to know our team delivers the friendly and knowledgeable service we aim for.
Your feedback means a lot to us and we hope to welcome you back soon.
Warm regards
OKA
Love your product
26 February 2026
Reply from OKA - Tunbridge Wells
Dear Nicola
Thank you for taking the time to share your review. We are so pleased to hear that you enjoyed your recent visit to our Tunbridge Wells store and are happy with your items.
We appreciate your feedback and hope you will visit us again soon!
Kind regards
OKA
Oka cushions
Chris at Oka in Hoopers, Tunbridge Wells, is brilliant. He understood exactly the look I was trying to create with cushions, suggested how to arrange them and put together a beautiful selection for me. I am absolutely thrilled with the result.
12 March 2026
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Claire
Thank you for your wonderful review.
We are absolutely delighted to hear that you are so pleased with your cushions, and that Chris was able to support you so well throughout your visit. It is always such a pleasure to know when our team’s expertise and service help customers find pieces they truly love.
We greatly appreciate your kind words and look forward to welcoming you again soon.
Warm regards,
OKA
Suzanne was so helpful
Suzanne was so helpful. Colours and what goes and doesn't is definitely not my thing. Suzanne took loads of time to look and help me get the right look for my room. Really great service.. Thank you :)
6 March 2026
Unprompted review
Reply from OKA - Tunbridge Wells
Dear Nick,
Thank you for taking the time to leave your review. We’re delighted to hear about your experience in our Tunbridge Wells store, and we’ll be sure to pass your kind feedback on to Suzanne and the team.
We hope you enjoy the new look in your room and look forward to welcoming you back again soon.
Kind regards,
OKA
Everything went well
Everything went well, the items were delivered on time and the guys were helpful. Simona at the Tunbridge Wells branch organised everything as promised
19 February 2026
Reply from OKA - Tunbridge Wells
Dear Peter
We are delighted to hear that you received great service from Simona and your delivery arrived promptly.
Your feedback means a lot to us.
Kind regards
OKA
Excellent service at Tunbridge Wells
We phoned the Tunbridge Wells branch about dining tables and Simona provided us with all the information we needed. On visiting the shop the next day both she and Chris provided more excellent help. Simona went above and beyond to ensure we picked the best table for us. We were delighted with the service we received.
27 February 2026
Unprompted review
Reply from OKA - Tunbridge Wells
Dear John
Thank you for your lovely review.
We’re absolutely delighted to hear that your visit to our Tunbridge Wells store was such an enjoyable experience. Your kind words about Simona and Chris mean a lot, it is wonderful to know that they were able to assist with your purchase and provide the level of service we strive to deliver.
We really appreciate you choosing to shop with us and hope to welcome you back again soon.
Kind regards,
OKA
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