Amazing helpful staff at Marlow store. Eloise especially nursed us through our decisions for our room update both on zoom and by giving us helpful emails with mood boards and pictures of how everythi... See more
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I’ve worked alongside and experienced the exceptional customer service of this lovely team: Katie, Eloise, Fiona, Leon and Jonathan for the past year. I can honestly say everyone strives above and bey... See more
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A beautiful shop with a nice variety of merchandise - not surprisingly that I found several items that took my interest. Very helpful and cheerful salesperson too.
Company replied
I recently purchased dining room chairs from OKA and wanted to share how wonderful Fiona was throughout the experience. Fiona was incredibly friendly and approachable. She took the time to ta... See more
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Company details
Written by the company
Our curated collection of large and small OKA pieces is showcased in seasonal sets by our talented visual team in this quaint town in Buckinghamshire. Just an hour outside of London, our Marlow store is situated on a bustling high street with parking nearby. It’s a stone’s throw from the UK’s only two Michelin-starred pub, The Hand and Flowers, which makes it the perfect spot for a day out – one where interiors shopping is followed by a delicious meal.
Contact info
25-29 Spittal Street, SL7 3HJ, Marlow, United Kingdom
- +44 1628 481418
4.7
Excellent
113 reviews
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Amazing delivery people
We’ve had Tony & Phil and Josh & Harry deliver several OKA items to us over the past year, from very large furniture (floor to ceiling shelves, dining table, etc.) to smaller side tables. Their delivery service goes above and beyond - meticulously unpacking items with care and placing them exactly where you envision. They patiently waited as we inspected each piece, even offering their insights on placement when asked. On one occasion we decided to swap an armchair for a different color, and they happily accommodated the change without any hesitation by repacking the armchair and taking it away. Friendly, helpful, and excellent communicators, Tony & Phil and Josh & Harry made the entire process feel effortless. Their attention to detail and commitment to customer satisfaction are truly outstanding. We cannot recommend them highly enough.
21 February 2024
Unprompted review
Reply from OKA - Marlow
Dear Lourina,
Thank you for taking the time to share your positive experience on Trustpilot! We're delighted to hear that Tony & Phil and Josh & Harry have consistently provided you with amazing delivery service for your OKA items. Their dedication to going above and beyond—from careful unpacking and placement to their flexibility and helpfulness—is exactly what we strive for. We'll make sure to pass on your compliments to them. Your recommendation means the world to us, and we look forward to continuing to serve you with the same level of excellence in the future.
Kind regards,
OKA
professional and polite
Tony and Adam were professional and polite and put my beautiful dining table together in a flash
12 February 2024
Unprompted review
Reply from OKA - Marlow
Dear Laura,
Thank you for your kind words! We're delighted to hear that Tony and Adam impressed you with their professionalism and politeness, swiftly assembling your beautiful dining table.
Your satisfaction means the world to us, and we appreciate you taking the time to share your positive experience. We look forward to providing you with exceptional service again in the future!
Kind regards,
OKA
Excellent service throughout
Excellent service throughout. Delivery on time, good info re timing and very helpful and polite on delivery and set up. Thank you Oka.
2 February 2024
Unprompted review
Reply from OKA - Marlow
Dear Chris,
Thank you for your kind words! We're thrilled to hear about your satisfaction with our on-time delivery, informative updates, and polite service during setup. Your feedback is greatly appreciated. Enjoy your purchase, and thanks again for choosing us!
Kind regards,
OKA
The delivery men were excellent
The delivery men were excellent. They were really polite and helpful, they even helped and moved our existing sofa (a very large one) up to the first floor. The new sofas are lovely too! All in all, really great service!
1 February 2024
Unprompted review
Reply from OKA - Marlow
Dear Pavel,
We're thrilled to hear about your positive experience with our delivery team! It's fantastic to know they went above and beyond in assisting with your existing sofa, in addition to delivering your new sofas.
We always strive to provide excellent service, and it's heartening to hear that we've succeeded. Thank you for taking the time to share your feedback. Enjoy your lovely new sofas, and we look forward to serving you again in the future!
Kind regards,
OKA
Excellent service
Excellent service from the welcome to the in store advice to the processing of the order and the delivery. Thank you.
17 August 2023
Unprompted review
Reply from OKA - Marlow
Appreciate your kind words David, i will ensure the tea are made aware of their great work.
I spent nearly £600 buying five oka…
I spent nearly £600 buying five oka lamps. The designs and lamp bases are very attractive however the quality of the light fittings is atrocious. Of the five table lamps I bought four no longer work two have short-circuited themselves a third one we don’t know why it’s not working in the fourth one the fitting cracked but the way it has been manufactured it is impossible to replace it so an £150 lamp is now rendered useless because it’s not possible to replace the 50p lamp socket. I will not be touching the shop with a barge pole in future and I would strongly advise you to avoid any other electrical goods. The quality of the lamps I’ve bought in the past from John Lewis and IKEA is far better
1 October 2022
Unprompted review
Reply from OKA - Marlow
We are extremely disappointed to hear of the quality you have found with our lamps recently. This is not the usual standard that we would expect to have reports on.
Please do reconnect with the Customer Service Team at customerservice@oka.com and we will fully investigate the quality of the lamps you have received and resolve this for you
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