Yet another successful visit to OKA Knutsford today. The staff really are the most helpful you can experience. In store we were assisted by Louise who as always goes above and beyond to help. Also a... See more
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Location
Switch locationConservative Building, Manchester Road, WA16 0LT Knutsford, GB
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We noticed that the OKA shop in Nutsford had a sale on as we passed by and bought a garden sofa on the spur of the moment. It was complicated as we live 90 miles away and we're going in the opposite... See more
Company replied
Assistant not very interested in giving a good service. Asked me if I knew what I had come for???. Never asked if I would like it gift wrapped , not interested! I have been into the store before and... See more
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I couldn't decide whether the colour of a cushion was right for me, so I contacted Oka online and Davina from your Knutsford store went the extra mile by taking pics of the cushion in store and sharin... See more
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Company details
Written by the company
In the historic town of Knutsford, what was once the Conservative Club is now the impressive home to our beautiful OKA store. Not far from Tatton Park Gardens and Lyme Park – used in the filming of BBC literary dramas – the striking red-brick building provides a stunning backdrop for two floors of our furniture and accessories. High ceilings and traditional mouldings showcase our designs in the best possible setting with the pieces being displayed in seasonal room sets by our talented visual team.
Contact info
Conservative Building, Manchester Road, WA16 0LT, Knutsford, United Kingdom
- +44 1565 220020
4.7
Excellent
288 reviews
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I found Davina at Ola knutsford branch…
I found Davina at Ola knutsford branch extremely helpful -she assisted with a purchase and went out her way to help going the extra mile - I found her customer service and communication throughout the sale was excellent !
23 June 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from OKA - Knutsford
Dear Victoria,
Thank you for taking the time to leave your review. We're delighted to hear that you've had such a positive experience with our Knutsford team.
We'll be sure to pass your kind comments on to them, as they will be thrilled to know their efforts are so appreciated.
Thank you again for your support, and we look forward to welcoming you back again soon.
Kind regards,
OKA
Yet another successful visit to OKA…
Yet another successful visit to OKA Knutsford today. The staff really are the most helpful you can experience. In store we were assisted by Louise who as always goes above and beyond to help. Also a shout out to Elli (hope that's spent correctly), who took my phone call earlier in the day and went to the stockroom to check the table we wanted was definitely in stock and reserved it until we arrived.
Cheers
Ken
8 June 2026
Reply from OKA - Knutsford
Dear Ken,
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that you had another great experience at our Knutsford store and that both Louise and Ellie made such a positive impression.
We'll be sure to pass your kind comments on to them both. They will be thrilled to know that their efforts to provide helpful and attentive service were so appreciated.
Thank you again for your continued support, and we look forward to welcoming you back to Knutsford again soon.
Kind regards,
OKA
Such a pleasure shopping at this amazing store
Such a pleasure shopping at this amazing store, The Staff are ever so friendly especially Louise who gave excellent customer service.
14 June 2026
Unprompted review
Reply from OKA - Knutsford
Dear Michelle
Thank you for your kind feedback. We’re so pleased to hear about your experiences in our Knutsford store, and we’ll be sure to pass your comments on to Louise and the wider team.
It’s always lovely to hear from returning customers, and we hope that you will visit us again soon!
Kind regards,
OKA
Ellie and the team at Oka Knutsford…
Ellie and the team at Oka Knutsford were brilliant. They were friendly and more than helpful. They also gave the shop a lovely atmosphere. Thank you to you all.
13 June 2026
Unprompted review
Reply from OKA - Knutsford
Dear Steph,
Thank you for taking the time to leave such a lovely review. We're delighted to hear that Ellie and the Knutsford team made your visit such a positive experience. We'll be sure to pass your kind comments on to them, as they'll be thrilled to receive your feedback.
Thank you again for your support, and we look forward to welcoming you back again soon.
Kind regards,
OKA
Really Helpful Service
We noticed that the OKA shop in Nutsford had a sale on as we passed by and bought a garden sofa on the spur of the moment.
It was complicated as we live 90 miles away and we're going in the opposite direction for a long holiday.
Louise was exceptionally patient and helpful while we sorted out the delivery arrangements - thank you!
14 June 2026
Unprompted review
Reply from OKA - Knutsford
Dear Paul,
Thank you for taking the time to leave such a lovely review. We're delighted to hear that Louise was able to assist and make the arrangements as smooth as possible for you. We'll be sure to pass your kind comments on to her and the Knutsford team.
We truly appreciate your feedback and hope you enjoy your new garden sofa for many years to come. We look forward to welcoming you back again soon.
Kind regards,
OKA
An enjoyable visit to the Knutsford…
An enjoyable visit to the Knutsford store to view the table - see the quality - provided the confidence to place an order. Very helpful staff in a relaxed atmosphere.
9 June 2026
Reply from OKA - Knutsford
Dear Customer,
Thank you for taking the time to leave such a lovely review. We're delighted to hear that your visit to our Knutsford store gave you the confidence to place your order and that you enjoyed the experience with the team.
We'll be sure to pass your kind feedback on to the store, and we hope you enjoy your new table for many years to come.
Kind regards,
OKA
Beautiful little side table
Beautiful little side table. Picked up from my local store in Knutsford where the lady who served me was exceptionally helpful.
10 June 2026
Reply from OKA - Knutsford
Dear Abigail,
Thank you for taking the time to leave your review. We're delighted to hear that you had a positive experience collecting your order from our Knutsford store, and we'll be sure to pass your kind comments on to the team.
We really appreciate your feedback and hope to welcome you back again soon.
Kind regards,
OKA
Reply from OKA - Knutsford
Dear Sue,
Thank you for taking the time to leave your review. We're delighted to hear that you had a positive experience in our Knutsford store, and we'll be sure to share your kind feedback with the team.
We really appreciate your support and hope to welcome you back again soon.
Kind regards,
OKA
Great experience
Laura the manager is lovely and so helpful and other staff too. Fantastic showroom in beautiful building. Lots of inspiration Highly recommend
6 June 2026
Reply from OKA - Knutsford
Dear Richard,
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that you had such a positive experience in our Knutsford store. We'll be sure to pass your kind comments on to Laura and the rest of the team.
We truly appreciate your recommendation and hope to welcome you back again soon.
Kind regards,
OKA
Reply from OKA - Knutsford
Dear Jacqueline,
Thank you for taking the time to leave your review. We really appreciate your feedback and will be sure to share your comments with the Knutsford team. We hope to welcome you back to OKA again soon.
Kind regards,
OKA
Wonderful product
Wonderful product, excellent quality and great customer service as always at Knutsford.
27 May 2026
Reply from OKA - Knutsford
Dear Sarah
We appreciate your kind words regarding our team in Knutsford. We're so pleased to hear that you had such a positive experience and that you are happy with your product.
Your feedback means a lot to us and we hope to welcome you back again soon.
Warm regards
OKA
Assistant not very interested in giving…
Assistant not very interested in giving a good service. Asked me if I knew what I had come for???. Never asked if I would like it gift wrapped , not interested! I have been into the store before and purchased items where the service has been excellent and interactive, definitely not on this occasion!!! Obviously needs some guidance moving forward!!!
2 June 2026
Reply from OKA - Knutsford
Dear Mrs Stockton,
Thank you for taking the time to share your feedback.
We are sorry to hear that your recent visit to our Knutsford store did not reflect the level of service you have previously experienced with us. We appreciate how disappointing it can be when an interaction feels less engaging than expected, particularly when you have enjoyed excellent service from our team on past visits.
Having looked into your visit, we understand that the team asked about the items you were collecting so they could quickly identify your Click & Collect order. Whilst this was intended to help locate your purchase quickly, we are sorry if the interaction came across differently, as it was certainly not our team's intention to appear uninterested or unhelpful.
We also note your comments regarding gift wrapping. For Click & Collect orders, gift wrapping is available upon request rather than being automatically offered as part of the collection process. However, we appreciate that expectations can differ, and we are sorry if your experience left you feeling that additional assistance was not available.
Thank you again for bringing this to our attention. Your feedback is valuable, and we hope to have the opportunity to welcome you back and provide the high standard of service you have come to expect from OKA.
Kind regards,
OKA
Great Staff
We came to purchase some garden furniture and were served by Amanda and Davina who were super helpful - Great service and products
Thank you
31 May 2026
Reply from OKA - Knutsford
Dear Jessica
Thank you for your kind words.
We're happy to hear that the team in Knutsford provided such wonderful assistance during your recent visit. We appreciate you taking the time to acknowledge their exceptional service and we are delighted you are pleased with your garden furniture.
We truly appreciate your feedback, and we hope to welcome you back soon.
Kind regards
OKA
Caring and kind Divina
I chatted to Divina on your customer services and she was a total delight, nothing was too much trouble and she kindly guided and helped me with all my oka questions and sorted all my inquiries. A huge thank you Divina
4 June 2026
Unprompted review
Reply from OKA - Knutsford
Dear Jane
Thank you for your lovely review. We’re delighted to hear you received excellent customer service from Davina at our Knutsford store — your kind feedback means a great deal to us.
Kind regards,
OKA
Wonderful staff at Oka.
I visited the Oka Store in Knutsford on a busy Saturday afternoon and met Amanda one of the store assistants.
Amanda made shopping so much easier for me helping me with decisions, showing me alternatives, nothing was too much trouble.
Shopping was a pleasure and not at all stressful because of the way I was treated and the marvellous help that Amanda gave me.
30 May 2026
Reply from OKA - Knutsford
Dear Customer
Thank you so much for your kind feedback. We’re delighted to hear about your experience in our Knutsford store, and we’ll be sure to pass your lovely words on to Amanda and the wider team.
It’s wonderful to know you felt so well supported during your visit, and we truly appreciate you taking the time to share your experience. We hope to welcome you back again soon.
Kind regards,
OKA
Excellent service.
Excellent service.. really friendly staff particularly Davina who served me .. highly recommend!!
30 May 2026
Reply from OKA - Knutsford
Dear Rebecca
Thank you for your lovely feedback. We’re delighted to hear about your experience with our Knutsford team, it is lovely to know that Davina was so helpful and was able to assist with your order
We really appreciate you taking the time to share your review and hope to welcome you back again soon.
Kind regards,
OKA
Wonderful customer service
Wonderful customer service , everybody is so friendly and helpful .
30 May 2026
Reply from OKA - Knutsford
Dear Julia
Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your visit and received such friendly and knowledgeable service.
We thank you for choosing OKA and look forward to welcoming you again soon.
Kind regards,
OKA
Really great online customer service…
Really great online customer service from Davina today. She went the extra mile to answer my questions and she definitely converted an enquiry into a sale! Thank you!
1 June 2026
Unprompted review
Reply from OKA - Knutsford
Dear Floz
Thank you for your lovely feedback. We are delighted to hear about your positive experience at our Knutsford store and your wonderful comments about Davina. It is lovely to know that she was so helpful, and was able to assist with your order.
We really appreciate you taking the time to share your review and hope to welcome you back again soon.
Kind regards,
OKA
What a service!
I couldn't decide whether the colour of a cushion was right for me, so I contacted Oka online and Davina from your Knutsford store went the extra mile by taking pics of the cushion in store and sharing them with me. She also provided helpful advice for me re other cushions. What a service! Thank you so much Davina!
29 May 2026
Unprompted review
Reply from OKA - Knutsford
Dear Maire
Thank you for your generous review. We are thrilled that Davina provided such helpful and knowledgeable service, and was able to assist you so thoroughly with your cushion cover enquiry.
Your feedback is greatly appreciated, and we will be sure to pass on your thanks to her.
Kind regards,
OKA
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