Ross really went above and beyond to help me choose cushions and lamps / lampshades for my living room. He had an excellent eye for pulling a scheme together and was so generous with his time. I will... See more
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The staff at Oka Chelsea have gone above and beyond to help us throughout the purchase and delivery of our sofa From being flexible with how long they would need to hold the sofa in the warehouse f... See more
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Ross was an amazing help to us today - the best service we've received in an OKA store to date. He was friendly and very knowledgeable - providing considered, honest and good advice - allowing you to... See more
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This store sells attractive designs for the home. I bought some lovely wine glasses to give as a gift to friends abroad, but then decided that it would be too problematic to transport them, and Maria... See more
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Company details
Written by the company
Our beautiful glass-fronted flagship store is located in the heart of London’s design scene, a stone’s throw away from the stylish King’s Road, where you will find countless high-end fashion and interiors shops. Our entire collection of furniture and accessories can be explored across the three floors, with pieces styled in seasonal room sets. Explore our light-filled upper floors or our moodily lit lower floor, styled by our visual team to give you abundant inspiration.
Contact info
155-167 Fulham Road, SW3 6SN, London, United Kingdom
- +44 20 7581 2574
4.5
Excellent
340 reviews
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Shouting at customers
Last Sunday, I popped into the Chelsea Store and had quite an unexpected experience. I saw a woman with blonde hair, who looked like she was the manager, yelling pretty loudly at a customer downstairs. It honestly made me really uncomfortable.
I’m Just moving to the area and was excited to buy some furniture for my new place, but that scene totally put me off purchasing anything.
I have no idea how this place continues to run if thats how the management treat customers... Being professional and respectful is super important when dealing with customers - i had a brief interaction with another member of staff who was polite but looked just as embarrassed. Honestly, I don’t plan on going back. There’s definitely room for them to improve on how they treat people with kindness and respect.
8 February 2026
Unprompted review
Reply from OKA - Chelsea
Dear Peter,
Thank you for taking the time to share your feedback. We are very sorry to read of your experience in our Chelsea store and sincerely apologise for the discomfort this situation caused you.
We would like to stress that the behaviour you have described is completely out of character for our stores and entirely unheard of. We are genuinely surprised and concerned to receive feedback of this nature, as we place great importance on maintaining a professional, welcoming, and respectful environment for all customers.
Please be assured that this matter has been escalated to our Retail Senior Management team and is currently being thoroughly investigated. We take concerns of this kind extremely seriously and will review the situation carefully.
Kind regards,
OKA
Very disappointed that I didn’t get my…
Very disappointed that I didn’t get my wine glasses and my scented candle and still not been told why they have not been delivered
5 February 2026
Reply from OKA - Chelsea
Dear Neil
Thank you for taking the time to share your review.
Having tracked your orders, we can see that your scented candle was delivered by DPD on 6th February, and the tracking for your wine glasses advise that the delivery was refused on 3rd February and the stock was returned to our warehouse where it was automatically refunded.
We do apologise for the inconvenience you have been caused and, should you require any further assistance, please do not hesitate to contact our Customer Service team on 03330 042 042, who will be happy to help.
Kind regards,
OKA
Beautiful items and friendly staff but needs to sort out delivery costs and IT system
Beautiful items and friendly staff, but huge delivery charges (which have to be an additional profit generating income stream at the extortionate prices that are unavoidable). As a customer it's also evident the IT system the staff use is terrible. I've been unable to add to an order (despite not being dispatched yet), and on multiple occasions when I've returning something in store I've had to leave the items with the retail team for them to process the refund another day as the computer system is regularly down and trust that the refund comes through. The items are beautiful, but the company itself needs to please invest in customer service. I'm writing this review in the hope that it is seen and noted internally.
11 January 2026
Unprompted review
Reply from OKA - Chelsea
Dear Issy
Thank you for taking the time to share your review. We are glad that you find our products beautiful and have received helpful and friendly assistance from our Chelsea team. We do regret to hear about the issues you've experienced with our systems, particularly when returning items in store, and we can advise that there are some upgrades planned in the coming months which will improve the customer experience.
We appreciate your feedback and apologise for any inconvenience you have been caused.
Kind regards
OKA
Great service.
Staff as always extremely efficient and helpful. They spent ages helping me decide on a piece of furniture. Incredible patience.
Absolutely delighted with my new purchase.
Delivery company could learn a lot from staff at the store, they are completely the opposite and have zero personality skills...they really let down OKA
3 February 2026
Reply from OKA - Chelsea
Dear Karyn
Thank you for your kind words. We're so pleased to hear that you found our Chelsea team friendly, helpful, and knowledgeable and that they helped you choose your item.
We are sorry to read your comments with regards to delivery and if you would like to discuss this further, please do reach out to our customer service team, on 03330 042042, who will be happy to help.
We apologise for any inconvenience you have been caused.
Kind regards
OKA
Reply from OKA - Chelsea
Dear Nicola
Thank you for your kind words. We're so pleased that you find our designs beautiful, colourful, and inspirational and we hope that you are happy with your purchase.
We appreciate your feedback and hope that you will visit us again soon!
Warm regards
OKA
Helpful staff
Ross was so helpful giving us advice on cushion choice. He gave us great ideas for our corner sofa.
He is a credit to OKA Chelsea
25 January 2026
Unprompted review
Reply from OKA - Chelsea
Dear Sandy
Thank you for your wonderful review. We’re delighted to hear that your visit to our Chelsea store was such a positive experience and that you received attentive and helpful guidance while choosing your cushions. It’s great to know the information you were given proved valuable.
We truly appreciate your feedback and hope to welcome you back again soon.
Kind regards,
OKA
Great staff who are helpful when needed…
Great staff who are helpful when needed but also don’t intrude when one is just having an inspirational wander round the beautiful store
30 January 2026
Reply from OKA - Chelsea
Dear Happy Customer
Thank you for your kind words. It's wonderful to know you had a great experience at the Chelsea store, and we're glad the team made you feel welcome as you explored.
We appreciate your feedback and hope to welcome you back again soon.
Kind regards,
OKA
Always a pleasure visiting Oka
Always a pleasure visiting Oka. Lucy at the Chelsea branch was lovely and very helpful with my cushions queries.
4 February 2026
Unprompted review
Reply from OKA - Chelsea
Dear Victoria
We’re delighted to hear that you received such lovely and helpful service from Lucy during your visit to our Chelsea store. It is always rewarding to know our team delivers the attentive and personalised service we aim for.
Your kind words mean a great deal to us, and we look forward to welcoming you back for many more visits.
Kind regards,
OKA
Customer service is woefully inadequate…
Customer service is woefully inadequate as calls go unanswered and customers are abruptly cut off. Chelsea store never answer their phone.
3 February 2026
Unprompted review
Reply from OKA - Chelsea
Dear Ms Linden
Thank you for taking the time to share your feedback.
I can see that one of our Customer Service Advisors has responded to your recent email and explained that our Chelsea Store has recently suffered some technical issues with their phone lines, but our customer service lines are open Monday to Friday with Advisors on hand to accept calls.
Please do respond to the emailed correspondence or reach out to our customer service team, on 03330 042 042, who will be happy to assist.
Kind regards,
OKA
Staff were very helpful and pleasant.
10 January 2026
Reply from OKA - Chelsea
Dear Sarah,
Thank you for taking the time to leave your review. We’re really pleased to hear about your visit to our Chelsea store, and we’ll be sure to pass your feedback on to the team. We hope to welcome you back again soon.
Kind regards,
OKA
Style at your door
Style at your door with a wide variety of pieces. Always something tempting from OKA with great service
12 January 2026
Reply from OKA - Chelsea
Dear Customer
Thank you for your lovely review! We're delighted that you enjoyed our range of products and found our team to be helpful, we're so happy to know we met your expectations.
We thank you for your support and look forward to welcoming you back again soon!
Kind regards
OKA
Very helpful assistant
Very helpful assistant, made the purchasing experience very pleasant.
Pleased with the item bought.
I was as rather disappointed that the packaging inside the cardboard box was a thick slab of plastic type foam, I have no idea how to dispose of it responsibly.
5 January 2026
Reply from OKA - Chelsea
Dear Nick,
Thank you for taking the time to share your experience with us. We’re pleased to hear that your visit to our Chelsea store was an enjoyable one and that you were happy with your purchase.
We also appreciate you raising your concern regarding the packaging. Feedback like this is important to us, and we’re continually reviewing how we can improve our materials and make disposal clearer and more sustainable for our customers.
Thank you again for your comments and for shopping with OKA.
Kind regards,
OKA
continued great professional and…
continued great professional and pleasant experience working w/ the sales team
5 January 2026
Reply from OKA - Chelsea
Dear Ruth,
We’re grateful you took the time to share your experience with us. It’s always encouraging to hear from customers who continue to shop with us, and we truly appreciate your ongoing support.
Thank you again for choosing OKA.
Kind regards,
OKA
Beautiful store, great products and exemplary staff.
The store was beautiful, the products really well laid out - loved them all! The team member was very knowledgeable, helpful and efficient.
21 December 2025
Reply from OKA - Chelsea
Dear BB,
Thank you very much for your lovely feedback. It’s great to hear that your visit to our Chelsea store was such an enjoyable one, and that the team made a positive impression.
We truly appreciate you taking the time to share your experience and hope to see you again soon.
Kind regards,
OKA
Perfect purchase and service.
Found exactly what I wanted easily and, although not expensive, my purchase was beautifully and carefully wrapped and presented in a gorgeous beribboned carrier.
12 December 2025
Reply from OKA - Chelsea
Dear Bryony
We're delighted to hear about the excellent service you received at our Chelsea store, and that you found what you wanted so easily! We truly appreciate your kind words and are glad you enjoyed your shopping experience.
Kind regards
OKA
Beautiful things in store as always
Beautiful things in store as always
Bought the ornamental Christmas tree - wish it had come in a box
11 December 2025
Reply from OKA - Chelsea
Dear Jacqueline
Thank you for your kind review and we're happy to hear you find our products beautiful! We appreciate your feedback regarding the Noel Candle Holder and its packaging, and will consider this for future improvements.
Best regards
OKA
EXCELLENT SERVICE - BEAUTIFUL PRODUCTS
Brilliant service again from Oka. This time from the South Kensington branch. I telephone in the morning to check they had floor lamp stand I wanted in stock. They did were very helpful said they would put it by as I was coming in later. When we went to the shop, lady was extremely helpful, unpacked it all for us so we could take it on the tube. Even offered us a glass of champagne.
9 December 2025
Reply from OKA - Chelsea
Dear Alison
Thank you for your lovely review. We’re so pleased to hear that your experience at our Chelsea store was such a positive one and that you were able to find the Floor Lamp you were looking for, whilst enjoying a festive glass of champagne.
We truly appreciate your kind feedback and hope to welcome you back again soon.
Kind regards,
OKA
Terrible experience
Terrible delivery service options. They charge £85 on top and you can barely find a slot for them to deliver. I bought a £600 rug and had to pay £85 for delivery which they couldn’t arrange properly. Zero flexibility, making money on postage.
A RUG is NOT a FRAGILE item!!!
Very very disappointing.
2 weeks to get a slot, now won’t redeliver until after 23rd!! Jokers!!
14 December 2025
Unprompted review
Reply from OKA - Chelsea
Dear AC,
We apologise for the frustration caused by the delivery arrangements for your order.
We can see that you are in contact with a senior member of our Customer Service team, who is working with our delivery partner to secure a more convenient delivery date for you.
Your feedback has been noted, and we will continue to work towards a suitable resolution.
Kind regards,
OKA
Make you feel special person who helped me in the shop…
The person who helped me in the shop was very helpful and kind, made me feel so special.
10 December 2025
Reply from OKA - Chelsea
We're delighted to hear that the service you received, at our Chelsea store, made you feel special. We truly appreciate your kind words and are grateful for your positive feedback!
Best regards
OKA
Reply from OKA - Chelsea
Dear Robert
Thank you for your lovely review. We’re so pleased to hear you received such friendly and helpful service from our Chelsea team. Your feedback means a lot to us.
Kind regards,
OKA
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