Well presented excellent furniture in the Chelsea store with helpful staff, however, badly let down by the appalling delivery service of our garden furniture. After a few changed delivery dates we had... See more
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Salvatore is the best salesman we’ve dealt with. He solved all our issues with customer service and went above and beyond to help us. We’d bought furniture that turned out to be out of stock, and rath... See more
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The service was fantastic. We had multiple items ordered on various invoices and a complicated delivery as furniture was being shipped abroad. Salvatore who dealt with us was fantastic and went abo... See more
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Cushion combinations , and the wider world of interior design, stress me out big time ! All my fears were laid to rest by Ross whose profound knowledge and super-kind nature solved my living room d... See more
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Company details
Written by the company
Our beautiful glass-fronted flagship store is located in the heart of London’s design scene, a stone’s throw away from the stylish King’s Road, where you will find countless high-end fashion and interiors shops. Our entire collection of furniture and accessories can be explored across the three floors, with pieces styled in seasonal room sets. Explore our light-filled upper floors or our moodily lit lower floor, styled by our visual team to give you abundant inspiration.
Contact info
155-167 Fulham Road, SW3 6SN, London, United Kingdom
- +44 20 7581 2574
4.3
Excellent
299 reviews
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exceptional service
I had exceptional service from Isla and Ariana who are taking care of my account and orders. Thank you
Laila interiors
8 June 2026
Excellent service
We love the Oka range….and all the staff are great….with a special mention to Salvo who always goes the extra mile
7 June 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Good furniture but let down by delivery service
Well presented excellent furniture in the Chelsea store with helpful staff, however, badly let down by the appalling delivery service of our garden furniture. After a few changed delivery dates we had further changed timings over 4 attempts to delivery and assemble the furniture. These included damaging the fixings and having to change the table. Dirty old vans used by rushed delivery staff who apparently aren’t given enough time to deliver and assemble furniture. It’s a shame that OKA are badly let down by their delivery contractors.
5 June 2026
Unprompted review
Reply from OKA - Chelsea
Dear Mr Lingham
Thank you for taking the time to share your review. We are pleased to hear about your positive experience in our Chelsea store and that you received such helpful and knowledgeable assistance.
We are very sorry to learn of your disappointing delivery experiences. The service you described falls short of the standard we expect from our delivery partner.
Your comments will be escalated with our delivery partner to ensure the matter is addressed directly with the teams involved and that appropriate improvements are implemented.
Your feedback is invaluable in helping us uphold the high level of service our customers should expect from OKA.
Kind regards,
OKA
Outstanding service from Salvatore at Oka Chelsea
Salvatore is the best salesman we’ve dealt with. He solved all our issues with customer service and went above and beyond to help us. We’d bought furniture that turned out to be out of stock, and rather than leaving it there, he went the extra mile to track the pieces down in the warehouse. An amazing guy who clearly cares about getting things right for his customers. Highly recommend asking for him if you visit the Chelsea store.
2 June 2026
Unprompted review
Reply from OKA - Chelsea
Dear Kelly
Thank you for your lovely review. We are delighted to hear about your positive experience with our Chelsea store and your wonderful comments about Salvatore, it's lovely to know that he provided you with such exceptional service.
Your feedback is greatly appreciated.
Warm regards
OKA
The service was fantastic
The service was fantastic. We had multiple items ordered on various invoices and a complicated delivery as furniture was being shipped abroad.
Salvatore who dealt with us was fantastic and went above and beyond to help us and ensure everything went smoothly. He was always checking in and was always available .
16 February 2026
Reply from OKA - Chelsea
Dear Mrs Ward
Thank you for your lovely review. We are delighted to hear about your positive experience at our Chelsea store and your wonderful comments about Salvo, it's lovely to know that he provided you with such exceptional service.
We do hope that you are happy with your purchases and we appreciate your feedback.
Best wishes
OKA
This item was not suitable and was…
This item was not suitable and was collected from me on 22/05, so over 10 days ago by now, by your couriers but I have had no confirmation that this has been received and no refund.
Please advise at your earliest convenience.
This is not the kind of customer experience I would expect.
20 May 2026
Reply from OKA - Chelsea
Dear Caroline
Thank you for taking the time to share your review and we are sorry to see your comments.
We can see that your return was receipted your return today and your refund has been processed, we aim to action refunds within 7 to 9 working days and today is the 7th working day from your collection on 22nd May.
We apologise for any inconvenience caused and please do not hesitate to contact our customer service team, on 03330 042042, should you require any further assistance.
Kind regards
OKA
Chelsea Oka shop - staff not helpful
I went to the Chelsea Oka shop. Despite 3 shop assistants at the till area talking to each other and not helping people none of them seem to want to help. I asked them if certain lights were in stock and they almost took delight in telling me they had none in the shop and they were sold out online and then when I asked for the price of another they told me to look at the tag and I told them there was none and they said there was and grudgingly came over and discovered there wasn't a price. They seemed to be annoyed to be asked for help. I was in the shop make a purchase of some lamps, I knew I had to make a choice of which ones before leaving, finally one younger woman not part of the initial group eventually saw to help me and made an effort to find some lamps for me. I feel as OKA Chelsea is a destination shop, it's not on a particularly useful shopping street and it's hard to park nearby, most people are in there as they know what they want and want to make a purchase. The items are beautiful and the shop is well laid out, I just feel the staff could be more helpful. I left spending close to £900, but left feeling disappointed that the experience could have been bettered, not just that, but I may well have bought many more things.
18 May 2026
Reply from OKA - Chelsea
Dear Mrs Greene
Thank you for your review. We were surprised to read your comments regarding your recent experience in our Chelsea store, and are truly sorry to hear that you left feeling disappointed.
Your feedback, particularly your comments regarding your interactions at the till point, has been shared with the relevant store management team so that this can be reviewed further.
Please do accept our apologies for your experience and we do hope that you are happy with the lamps purchased.
Kind regards,
OKA
Book cases
I orderedthree book cases. The delivery was organised and they were delivered punctually by a helpful team who removed the packaging. I am pleased with the book cases. Thank you.
14 May 2026
Reply from OKA - Chelsea
Dear Ron
Thank you for taking the time to share your experience and are pleased to hear that everything went smoothly with your delivery and you are happy with your bookcases.
We appreciate your feedback and hope to welcome you back soon!
Kind regards
OKA
The help and assistance provided by…
The help and assistance provided by Salvatore Maione was outstanding.
22 May 2026
Reply from OKA - Chelsea
Dear James
We're happy to hear that you had such a positive experience in our Chelsea shop and received such friendly and helpful service from Salvatore.
We appreciate your kind words and look forward to your next visit!
Kind regards
OKA
Reply from OKA - Chelsea
Dear Dr Weindling
Thank you for sharing your experience. We’re thrilled you received such friendly and helpful service from our Chelsea team and we’ll be sure to pass your kind words on to them.
Your comments are truly appreciated.
Warm regards
OKA
Pleasant customer service in the Fulham…
Pleasant customer service in the Fulham Road Store, delivery fine
16 May 2026
Reply from OKA - Chelsea
Dear Lynne,
Thank you for your kind feedback. We’re pleased to hear you received pleasant customer service in our Fulham Road store and that your delivery experience went smoothly.
We appreciate you taking the time to share your experience and hope to welcome you back again soon.
Kind regards,
OKA
Reply from OKA - Chelsea
Dear Sigrid,
Thank you for your lovely feedback and continued support. We’re delighted to hear you always enjoy shopping with us.
We really appreciate you taking the time to share your experience and hope to welcome you back again soon.
Kind regards,
OKA
Designs and designer great
Designs and designer great. Quality of product great. But the logistics of delivery, export, VAT has been extremely difficult, and spoiled the whole experience. I was forced into researching and finding a cost effective solution. It prevented me buying more product that originally envisaged.
6 May 2026
Reply from OKA - Chelsea
Dear Customer,
Thank you for your review. We are delighted to hear that you were pleased with the designs, product quality and the support received from our designer.
We are sorry to read that the delivery, export and VAT process was not as straightforward as expected and appreciate you taking the time to share this feedback. Your comments have been shared with the relevant teams for review.
Kind regards,
OKA
I am still awaiting for the interior…
I am still awaiting for the interior designer fees refund one month after the delivery of my £6.7k order and 2 chasers
14 May 2026
Reply from OKA - Chelsea
Dear Elisa,
Thank you for your review. We are sorry for the delay experienced with your interior designer fee refund.
We can see that this was submitted to our accounts team on Friday last week and was completed this morning. The refund should clear into your account tomorrow.
We can also see that our colleagues attempted to contact you to confirm this update.
Kind regards,
OKA
Oka Chelsea
Lucy in the Chelsea store was super friendly and helpful, absolutely love my new cushions!!!
16 May 2026
Unprompted review
Reply from OKA - Chelsea
Dear Ellie,
Thank you for your lovely review. We are delighted to hear that Lucy at our Chelsea store provided such friendly and helpful service.
We hope you continue to enjoy your new cushions and will be sure to share your kind comments with Lucy and the team.
Kind regards,
OKA
Perfect …..
5 May 2026
Reply from OKA - Chelsea
Dear Christine,
Thank you for your lovely review. We are delighted to hear that your experience was perfect.
We really appreciate you taking the time to share your feedback.
Kind regards,
OKA
Your FAQ said my order would be ready…
Your FAQ said my order would be ready to pick up by Wednesday. It wasn’t. I went in today and only one item out of my whole order was given to me.
12 May 2026
Reply from OKA - Chelsea
Dear Noor,
Thank you for your review. We are sorry to read about the confusion regarding your store collection.
Having reviewed the order, the collection records currently show that all items were collected. Following your review, our Store Manager attempted to contact you to better understand the situation and will also follow up with you by email today.
Kind regards,
OKA
The staff were so helpful and I’d like…
The staff were so helpful and I’d like to mention Jess in particular. It was her first day working in the shop and she deserves top marks for her friendly welcome and excellent customer service.
11 May 2026
Unprompted review
Reply from OKA - Chelsea
Dear Lucy,
Thank you so much for your lovely feedback. We’re delighted to hear about your experience in our Chelsea store, and we’ll be sure to pass your kind words on to Jess and the team.
It’s wonderful to know she made such a positive impression on her very first day, and we hope to welcome you back again soon.
Kind regards,
OKA
The shop assistant was very helpful and…
The shop assistant was very helpful and knowledgeable (as well as patient) about the lampshade I was proposing to buy. The service I received was excellent.
2 May 2026
Reply from OKA - Chelsea
Dear Mark
Thank you very much for your kind feedback. We are delighted to hear about your positive experience in our Chelsea store and that you received such helpful and knowledgeable assistance.
Your comments are truly appreciated, and we hope you enjoy your new lampshade.
Kind regards,
OKA
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