The staff at Oka Chelsea have gone above and beyond to help us throughout the purchase and delivery of our sofa From being flexible with how long they would need to hold the sofa in the warehouse f... See more
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Ross was an amazing help to us today - the best service we've received in an OKA store to date. He was friendly and very knowledgeable - providing considered, honest and good advice - allowing you to... See more
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From start to finish the customer service was excellent. Holly and team at the Chelsea store have gone above and beyond to support our sofa purchase and delivery. Couldn’t recommend Oka enough!
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Well presented excellent furniture in the Chelsea store with helpful staff, however, badly let down by the appalling delivery service of our garden furniture. After a few changed delivery dates we had... See more
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Company details
Written by the company
Our beautiful glass-fronted flagship store is located in the heart of London’s design scene, a stone’s throw away from the stylish King’s Road, where you will find countless high-end fashion and interiors shops. Our entire collection of furniture and accessories can be explored across the three floors, with pieces styled in seasonal room sets. Explore our light-filled upper floors or our moodily lit lower floor, styled by our visual team to give you abundant inspiration.
Contact info
155-167 Fulham Road, SW3 6SN, London, United Kingdom
- +44 20 7581 2574
4.5
Excellent
336 reviews
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Amazing staff at Oka Chelsea
The staff at Oka Chelsea have gone above and beyond to help us throughout the purchase and delivery of our sofa
From being flexible with how long they would need to hold the sofa in the warehouse for, through to the delivery, we could not fault them in any single way
We will definetly be purchasing from Oka again
Often when purchasing more premium products the customer service doesn't match the level you would expect, but with Oka that is not the case
12 August 2026
Unprompted review
Reply from OKA - Chelsea
Dear Jane,
We’re thrilled to hear that the Chelsea team looked after you so well and made your sofa purchase such a positive experience.
It’s wonderful to know their care and flexibility made a difference. We’ll be sure to pass your lovely feedback on to the team.
We look forward to welcoming you back to OKA again soon.
Kind regards,
OKA
The best customer service
From start to finish the customer service was excellent. Holly and team at the Chelsea store have gone above and beyond to support our sofa purchase and delivery. Couldn’t recommend Oka enough!
10 August 2026
Unprompted review
Reply from OKA - Chelsea
Dear Rory,
We’re thrilled to hear that Holly and the Chelsea team looked after you so well.
It’s wonderful to know they helped make your sofa purchase and delivery such a positive experience. We’ll be sure to pass on your lovely feedback.
Kind regards,
OKA
Ross was an amazing help to us today
Ross was an amazing help to us today - the best service we've received in an OKA store to date. He was friendly and very knowledgeable - providing considered, honest and good advice - allowing you to think, and not trying to push you into decisions prematurely. Thank you Ross!
11 August 2026
Unprompted review
Reply from OKA - Chelsea
Dear Elizabeth,
We’re delighted to hear that Ross made your visit to our Chelsea store such a positive one.
It’s wonderful to know he offered thoughtful, honest advice and gave you the time and space to make the right decisions. We’ll be sure to pass your lovely feedback on to Ross and the team.
Kind regards,
OKA
Love the furniture and fabric in Oka…
Love the furniture and fabric in Oka and the shop assistants were so helpful
2 August 2026
Reply from OKA - Chelsea
Dear Mrs RVen
We're happy to hear that you had such a positive experience in our Chelsea shop and received such friendly and helpful service from our team. It's fabulous to hear you love our furniture and fabrics!
Thank you for sharing your kind feedback.
Warm regards
OKA
Reply from OKA - Chelsea
Dear Customer
We are delighted to hear you enjoyed your recent visit to our Chelsea store. We strive to create a welcoming and inspiring atmosphere for our customers, and we're thrilled that you found our room sets and team engaging.
We truly appreciate your kind words and hope to welcome you back soon!
Warm regards
OKA
Super nice and helpful staff.
Super nice and helpful staff.
Great air conditioning!!
It was a good place to come and wander around in a very hot day in the city.
Lots of ideas and future buys to think about.
30 July 2026
Reply from OKA - Chelsea
Dear Carolyn
We're so happy to hear you enjoyed your visit to our Chelsea store and found our team helpful, especially on a hot day! We greatly appreciate your kind words and are glad our air conditioning provided a comfortable escape.
We hope to see you again soon!
Kind regards
OKA
Reply from OKA - Chelsea
Dear Andrea
Thank you for your lovely review. We are delighted to hear about your positive experience with our Chelsea store and your wonderful comments about the team, it's lovely to know they provided you with such exceptional service.
Your feedback is greatly appreciated.
Warm regards
OKA
Great customer service
Great customer service. Shame ALL your fabric (linen, silk) lampshades are so thin. You can see the light bulb illuminated when lit. For this reason, we had no choice but to return both shades we bought.
24 July 2026
Reply from OKA - Chelsea
Dear Mr Wilson
We appreciate your kind words about the service you received in our Chelsea store, and we are truly sorry that the lampshades did not meet your expectations regarding thickness, leading to their return. We value your feedback on the fabric quality, which will be passed to the relevant teams for review.
Thank you for taking the time to share your experience.
Kind regards
OKA
Niall Doherty was incredibly helpful…
Niall Doherty was incredibly helpful at the Chelsea store. He really went above and beyond to help me choose the furniture, try out possibilities in the shop (and in the window!) and then follow up on a fairly obscure delivery. Give this guy a raise!
7 July 2026
Unprompted review
Reply from OKA - Chelsea
Dear Isabel
We are so pleased to hear about your positive experience at our Chelsea store. It's wonderful to know that Niall provided such exceptional assistance, from helping you select furniture to resolving a complex delivery.
We truly appreciate you sharing your kind words and hope you will visit us again soon.
Best wishes
OKA
Ryder has been amazing in putting…
Ryder has been amazing in putting together new living room for my Client and went out of his way to support.
He’s such a great asset to a brand and is a keeper.
We came back for many more items and will always come to OKA first for any of our projects in the future.
9 July 2026
Reply from OKA - Chelsea
Dear Mira,
We’re thrilled to hear that Ryder has been such a great support with your client’s living room.
It’s wonderful to know he went above and beyond and that you’ll be considering OKA for future projects. We’ll be sure to pass your lovely feedback on to Ryder and the Chelsea team.
Kind regards,
OKA
Every experience of Oka I’ve had has been great.
Lovely staff in the Chelsea branch. We were in a hurry with a train to catch towards the end of the day and they helped with the sale in double quick time.
Armchair arrived and after the delivery I spotted an unfortunate mark on the velvet upholstery. Customer service was excellent - pick-up organised and a replacement delivered within a few days. The delivery firm Oka uses is also top notch - ie, they tell you exactly when they are coming and are on time.
15 July 2026
Reply from OKA - Chelsea
Dear Clare,
We’re so pleased to hear that you’ve continued to have such positive experiences with OKA.
It’s lovely to know the Chelsea team were able to help so efficiently, and that our Customer Experience and delivery teams resolved the issue with your armchair so smoothly. We’ll be sure to pass your kind feedback on to everyone involved.
Kind regards,
OKA
Great customer service
Just bought a gift voucher but the lady behind the till went way and beyond to make it look gift worthy- providing envelope and gift bag.
11 July 2026
Reply from OKA - Chelsea
Dear Dr O'Connor
We're happy to hear that you had such a positive experience in our Chelsea store and our team went above and beyond to make your gift voucher purchase special. We appreciate your kind words!
Warm regards
OKA
Lovely staff
I called the store for some items that were sold out on the website and Jess put them aside for me to pickup. Very helpful at Oka Chelsea.
17 July 2026
Unprompted review
Reply from OKA - Chelsea
Dear ES,
We’re so pleased to hear that Jess was able to help with your order and make things easy for you.
We’ll be sure to pass your kind feedback on to Jess and the Chelsea team.
Kind regards,
OKA
Excellent service from within the store…
Excellent service from within the store to delivery
9 July 2026
Reply from OKA - Chelsea
Dear Linda
Thank you for your fantastic review. We’re delighted to hear that our team in Marlow provide such attentive and thoughtful service from start to finish and that you received your delivery so promptly.
We greatly appreciated your feedback and support and look forward to welcoming you back soon.
Kind regards
OKA
Great Staff
There was a slight hiccup with delivery expectations but the staff worked with us to make sure we had our furniture in time. Great quality, very stylish, fabulous staff (Chelsea showroom)
7 July 2026
Reply from OKA - Chelsea
Dear Mandarina65
We're happy to hear that you had such a positive experience in our Chelsea shop and received such friendly and helpful service, and that the team was able to ensure that you received your furniture on time despite the initial delivery issue.
We truly appreciate your kind words and hope that you will visit us again soon.
Warm regards
OKA
Big on style and design!
Shopping at OKA is a brilliant experience! Their displays are a feast of colour and design! I was looking at cushions and wanted a colour/design that would match my existing cushions. I was helped by a friendly and knowledgeable assistant who helped me choose the right ones! She knew her products so well and immediately suggested a colour way I had not considered. The quality of their products is second to none. I have bought many items from OKA over the years and always been delighted with the range, colours and design. They wear very well too.
16 July 2026
Unprompted review
Reply from OKA - Chelsea
Dear Ms McKibbin
We're so pleased to hear that your shopping experience was so positive and that you found exactly what you were looking for. It's especially lovely to know that one of our team members provided such helpful and knowledgeable assistance, guiding you to a perfect colour choice.
We're delighted that you continue to be pleased with the quality and range of our products, and we look forward to welcoming you back again soon.
Best wishes
OKA
The staff in the Chelsea store are so…
The staff in the Chelsea store are so nice and helpful. They had good input and made good suggestions. It was fun exploring the merchandise in the store
14 July 2026
Reply from OKA - Chelsea
Dear Bonnie
Thank you for your wonderful review. We're so pleased to hear you enjoyed your visit to our Chelsea store and found our team to be so helpful and full of great suggestions.
We hope to welcome you back again soon.
Kind regards
OKA
Easy Purchase with OKA
Easy website to navigate and well structured delivery process. I was kept in the loop the whole time. Very happy with the product that I purchased.
4 July 2026
Reply from OKA - Chelsea
Dear Brandon
Thank you for your wonderful feedback. We're so pleased to hear that you found our website easy to navigate and that our delivery process kept you informed every step of the way.
We're delighted you're happy with your purchase and we hope that you will visit us again soon.
Kind regards
OKA
Reply from OKA - Chelsea
Dear Ted,
Thank you for taking the time to leave your review. We’re delighted to hear about your visit to our Chelsea store, and we’ll be sure to share your kind feedback with the team.
We really appreciate your support and hope to welcome you back again soon.
Kind regards,
OKA
Thank you to Jessie who served me in…
Thank you to Jessie who served me in your beautiful Chelsea Store.
She's very kind and very patient person.
All the staff in the store are very polite and welcoming.
The window displays and inside the shop is the best in Chelsea.
I found with Jessie's help a few bargains in the sale.
10/10 Keep up the great reputation you've earned.
12 July 2026
Unprompted review
Reply from OKA - Chelsea
Dear Customer,
Thank you so much for taking the time to share such a lovely review. We’re delighted to hear about your visit to our Chelsea store, and we’ll be sure to pass your kind words on to Jessie and the wider team.
We really appreciate your feedback and hope to welcome you back again soon.
Kind regards,
OKA
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