Ross really went above and beyond to help me choose cushions and lamps / lampshades for my living room. He had an excellent eye for pulling a scheme together and was so generous with his time. I will... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The staff at Oka Chelsea have gone above and beyond to help us throughout the purchase and delivery of our sofa From being flexible with how long they would need to hold the sofa in the warehouse f... See more
Company replied
Ross was an amazing help to us today - the best service we've received in an OKA store to date. He was friendly and very knowledgeable - providing considered, honest and good advice - allowing you to... See more
Company replied
This store sells attractive designs for the home. I bought some lovely wine glasses to give as a gift to friends abroad, but then decided that it would be too problematic to transport them, and Maria... See more
Company replied
Company details
Written by the company
Our beautiful glass-fronted flagship store is located in the heart of London’s design scene, a stone’s throw away from the stylish King’s Road, where you will find countless high-end fashion and interiors shops. Our entire collection of furniture and accessories can be explored across the three floors, with pieces styled in seasonal room sets. Explore our light-filled upper floors or our moodily lit lower floor, styled by our visual team to give you abundant inspiration.
Contact info
155-167 Fulham Road, SW3 6SN, London, United Kingdom
- +44 20 7581 2574
4.5
Excellent
340 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer Service A+++
The customer service assistant was very helpful in working out the best way to ship the item I bought abroad.
25 May 2025
Reply from OKA - Chelsea
Dear Nick,
Thank you for your kind words. We're so pleased to hear our team was able to assist you with shipping your item abroad. Providing helpful and attentive service is always our priority, and it’s great to know we got it right.
Warm regards,
OKA
very helpful team and worked hard to…
very helpful team and worked hard to ensure the table was delivered on time. thanks very much
21 May 2025
Reply from OKA - Chelsea
Dear Michael,
Thank you for your kind feedback. We're so pleased to hear that our team was helpful and worked hard to ensure your table was delivered on time. We truly appreciate your support and hope you’re enjoying your new piece.
Warm regards,
OKA
The selection is good but could do with proactive customer service
The selection is good. It took some time to find a person to help us, but once we managed to find one it was very smooth. Wold be good to have someone attend to customers more proactively
19 May 2025
Reply from OKA - Chelsea
Dear Kumar
We really appreciate your kind words and are glad you found a good selection of products when you visited our Chelsea store.
We're sorry it took a while to find assistance. We'll work on being more proactive in helping customers.
Thank you again for your feedback — it helps us improve, and we truly appreciate it.
Best regards
OKA
OKA Chelsea branch
Went to Chelsea branch. Kate, branch manager, was extremely helpful and knowledgeable so was a great shopping experience. Bought a number of items and happy with all of them, Great quality and the 2 mirrors are beautiful. Thanks also to Matteo ( hope correct spelling!) for arranging delivery. Megan.
11 May 2025
Reply from OKA - Chelsea
Dear Megan,
Thank you so much for your lovely review. We’re delighted to hear that Kate made your visit to our Chelsea store such a great experience — and we’ll be sure to pass on your thanks to Matteo as well. We’re so pleased you’re happy with your purchases, especially the mirrors, and truly appreciate your kind words about the quality and service.
Warm regards,
OKA
Lovely shop in West London
Lovely shop in West London. Some very stylish and tasteful cushions. And received excellent customer service from Sophia, who could not have been more helpful or friendly.
17 May 2025
Unprompted review
Reply from OKA - Chelsea
Dear A Cadman,
Thank you for your kind words. We're delighted to hear you enjoyed your visit to our store and found the perfect cushions. We're especially pleased that Sophia made such a positive impression — we’ll be sure to pass on your lovely feedback to her.
Warm regards,
OKA
I have bought a number of things for my…London apartment
I have bought a number of things for my home in the country over the years,always pleased with the helpfulness of the staff and of course the products.My recent trips to the Fulham Road shop,have been productive and fun.Salvo and Michael of particular help in choosing the various furniture etc needed.
30 April 2025
Reply from OKA - Chelsea
Dear Clive
We truly appreciate your continued support and are delighted to hear about your positive experiences at our Chelsea showroom.
It's wonderful knowing the team's assistance has been both productive and enjoyable for you.
We value your feedback and look forward to welcoming you back again soon!
Kind regards
OKA
Appalling service
Appalling service - waited in all day for a garden sofa - delivery time slot 12-2pm - at 8:15pm they called to say couldn't deliver as driver over his time!
No communication all day -despite double checking and them emailing to say worry not it's on it's way. Terrible service and total lack of interest in customer service. Never again!
6 May 2025
Unprompted review
Reply from OKA - Chelsea
Dear Geraldine,
We’re very sorry to hear about your recent delivery experience and the lack of communication throughout the day — this is far from the level of service we aim to provide. We completely understand how frustrating it must have been to wait in all day, only to be informed late in the evening that your delivery couldn't be completed.
We can see that your delivery has now been rebooked, and we want to assure you that we are actively addressing this with our delivery partner to improve our processes and prevent this from happening again.
Thank you for your feedback — it’s essential in helping us do better.
Kind regards,
OKA
Wonderful products
Wonderful products, as ever, but a delightful and enormously helpful assistant!
5 May 2025
Reply from OKA - Chelsea
Dear Dr Govier
We're delighted to hear about your positive experience at our Chelsea showroom!
It's wonderful to know our team member provided you with excellent service and we will be sure to share your kind words with them.
Kind regards
OKA
A very helpful young man regarding my…
A very helpful young man regarding my carpet purchase. Then purchased some cushions and coffee mugs - every person I dealt with was pleasant and helpful - this was over a 3 day period. No problem with returning one cushion due to the colour which worked but was not as nice as the colour I eventually went with.
25 April 2025
Reply from OKA - Chelsea
Dear Kathryn
We appreciate you taking the time to share your positive experience.
It's wonderful to hear that you had such a pleasant and helpful experience with our team over the course of your purchases. We strive to provide excellent customer service and it's rewarding to know that we met your expectations.
Thank you for your support and we hope to see you again soon.
Kind regards
OKA
Great personal service
I could speak to someone in the shop on more than one occasion . The item was ready for collection . Service aspect was first class !
25 April 2025
Reply from OKA - Chelsea
Dear Bridget
Thank you for sharing your review.
We are delighted to hear that you had a positive experience with our Chelsea store. We appreciate your kind words about our team and their dedication to providing excellent customer service.
We hope to welcome you back again soon!
Best wishes
OKA
I was helped by one of your charming…
I was helped by one of your charming sales assistants and found exactly what I needed.,
30 April 2025
Reply from OKA - Chelsea
Dear Lesley
We're so glad to hear that you had a positive experience in our Chelsea store and found exactly what you were looking for! We're proud of our team and their commitment to providing excellent customer service.
We hope you enjoy your purchase!
Kind regards
OKA
Always a great experience
Always a great experience, fabulous merchandise and wonderful helpful staff
17 April 2025
Reply from OKA - Chelsea
Dear Ginty
Thank you for your wonderful review! We're thrilled to hear that you had another great experience with us.
We're delighted that you enjoyed our merchandise and found our team to be helpful. Providing exceptional service and quality products is our top priority, and we're so happy to know we met your expectations.
We look forward to welcoming you back again soon!
Kind regards
OKA
Very helpful & polite staff
Staff were particularly helpful in the Chelsea shop. Found an extra set of mugs and new cushion covers
17 April 2025
Reply from OKA - Chelsea
Dear Gill
We're delighted to hear that you enjoyed your visit to our Chelsea showroom. Our team are dedicated to providing excellent customer service, and we're thrilled that they were able to help you find what you were looking for.
We hope you enjoy your new mugs and cushion covers!
Kind regards
OKA
Helpful staff
Bought a very large, very heavy vase. The staff were very helpful and took time in packaging it safely for me.
20 April 2025
Reply from OKA - Chelsea
Dear Juliet
We appreciate your kind words about our team.
We're glad they were able to help you with your purchase and ensure your vase was packaged safely.
We hope that you love your purchases.
Best regards
OKA
Reply from OKA - Chelsea
Dear Aisha
Thank you for your kind words!
We're delighted that you found our team in our Chelsea store helpful and responsive. We strive to provide excellent customer service and appreciate your feedback.
Best regards
OKA
Reply from OKA - Chelsea
Dear Emanuele
We are so happy to hear that you find our products inspiring and of high quality. It is our goal to provide customers with the best possible experience.
Thank you for your kind words and continued support.
Best regards
OKA
Friendly helpful assistant.
24 March 2025
Reply from OKA - Chelsea
Dear Carole
We're thrilled to hear you had a positive experience in our Chelsea store! It's wonderful to know the team was able to provide helpful assistance.
We appreciate your kind words and hope to see you again soon.
Best regards
OKA
Redbrick, Batley
Good experience. Helpful staff. Well prepared displays.
Later, however, on opening the pair of puma book ends, I found a design fault - books rest against the rather delicate ears of the cats - a built in accident problem. I shall return them to the shop.
The onyx bowl is fine.
22 March 2025
Reply from OKA - Chelsea
Dear Robin
We appreciate your kind words about our new Redbrick store and displays.
We're sorry to hear about the issue with your bookends. We strive to provide high-quality products, and it's disappointing to hear about this design flaw. We'll certainly take your feedback into consideration.
We're glad you're happy with the onyx bowl.
Best regards
OKA
Lovely helpful staff!
17 March 2025
Reply from OKA - Chelsea
Dear Mrs Hoban
Thank you for taking the time to share your feedback.
We will ensure that your comments are passed to our Chelsea Team, who will be delighted to hear of your positive experience and hope that you will return soon.
Kind regards
OKA
That it is both the product and the people that make OKA an enduring brand.
The PEOPLE who work at OKA could not be more helpful and knowledgeable. We take for granted that the product will be excellent, but should never take for granted who makes it happen on the shop floor for customers. My gratitude to all who have helped me over the years. Please, if possible, pass this on to them. Thank you.
8 March 2025
Reply from OKA - Chelsea
Dear Collette
We are so happy to hear that you have had such positive experiences with our team.
We will certainly share your kind words with our Chelsea Showroom as we strive to provide exceptional customer service and it is truly rewarding to know that their efforts have made a difference to you.
Thank you for continued support and we look forward to welcoming you back soon!
Best wishes
OKA
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.