OKA - Broadway Reviews 

277
TrustScore 5 out of 5

4.9

46 High Street, WR12 7DT Broadway, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Poli and Claire were both incredible . They were so helpful on pulling everything together for us making life so much easier. This is the second time we have made large purchases with Poli and she ma... See more

Company replied

Rated 5 out of 5 stars

All staff were friendly helpful and delightful , This makes such a difference to my shopping experience. I have put he’s a bench for my daughters new home I Henley on Thames and it is just perfect.... See more

Company replied

Rated 4 out of 5 stars

We bought a dining table and 4 chairs from Oka Broadway and wanted to leave a great review for Sarah who helped us there. Following some mistaken price labelling on the chairs, Sarah undertook to reso... See more

Company replied

Rated 5 out of 5 stars

I do enjoy shopping at Oka. My local branch has been serving me well for well over a decade. My purchases have brought me much pleasure, they are unique and stylish and well made. The staff, altho... See more

Company replied


Company details

  1. Furniture Store
  2. Decoration and Interior Design Store
  3. Lighting Store

Written by the company

In the quintessentially English village of Broadway, this gorgeous Georgian farmhouse displays our range of furniture and accessories in a homely setting. The countless period features, from original fireplaces to traditional wooden beams offer the perfect backdrop to our British-designed collection. Our talented visual team has arranged the pieces into seasonal looks so that you can gain abundant inspiration for your own home. The house itself is worth coming to explore just as much as our ranges are, with its decorative mouldings and wooden architrave doorways.


Contact info

4.9

Excellent

TrustScore 5 out of 5

277 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(277)

2,381 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’d like it all!

Beautiful product, lovely helpful staff and a customer car park too! The room sets are styled to perfection and lots of inspiration to be had. Thank you.

1 July 2025
Rated 5 out of 5 stars

Really delightful staff and excellent…

Really delightful staff and excellent customer service…

24 June 2025
OKA - Broadway logo

Reply from OKA - Broadway

Dear Anne

We're so glad our team and service delighted you; it's always our goal to provide excellent support.

We appreciate your feedback.

Kind regards
OKA

Rated 5 out of 5 stars

Quality choices

24 June 2025
OKA - Broadway logo

Reply from OKA - Broadway

Dear Philip

Thank you for sharing your feedback.

We're pleased that you enjoyed your recent visit to our Broadway store and the choices available, and we hope we will see you again!

Kind regards
OKA

Rated 5 out of 5 stars

I was given great advice by a lady ( I think ) was named Kate . She was absolutely amazing

Great experience. I was helped by a lady called Kate ( I think ) . She was absolutely amazing and gave me some great advice on cushions . I would have never picked the ones she selected for me , but they are so perfect for my new sofas , I absolutely love them , thank you x

22 June 2025
OKA - Broadway logo

Reply from OKA - Broadway

Dear Jackie

We're delighted you enjoyed your experience at our Broadway store. It's wonderful to hear that our team member provided such helpful advice and that you love the cushion selections.

Thank you for sharing your positive feedback; we truly appreciate it.

Warm regards
OKA

Rated 3 out of 5 stars

Customer Service

One of the sales assistants was really surly and border line rude to my daughter( age 25) as she was collecting an online order. I didn't get her name but she had a nose piercing and was in black.

For my order the manager and assistant - young woman in white top were fabulous.

A bit of customer service training needed and not to discriminate when serving younger customers maybe :)

21 June 2025
OKA - Broadway logo

Reply from OKA - Broadway

Dear Sue,

Thank you very much for sharing your experience with us. We’re so pleased to hear that the manager and the assistant in the white top provided fabulous service for your order.

However, we’re very sorry to hear about the interaction your daughter experienced when collecting her online order. We’ll investigate this further and ensure it’s addressed.

Best regards,
OKA

Rated 5 out of 5 stars

Broadway store

Great advice and most helpful with packing of items purchased . Will definitely return

20 June 2025
OKA - Broadway logo

Reply from OKA - Broadway

Dear Gary

Thank you for your lovely feedback. We are pleased that our team made such a good impression and we look forward to welcoming you back.

Kind regards
OKA

Rated 5 out of 5 stars

Great service and a fantastic shop

Great service and a fantastic shop

5 June 2025
OKA - Broadway logo

Reply from OKA - Broadway

Dear David,

Thank you for your kind words. We're delighted to hear you enjoyed the service and had a great experience in our store. We hope to welcome you back again soon.

Warm regards,
OKA

Rated 5 out of 5 stars

Love the store in Broadway

Love the store in Broadway, staff always really nice and helpful.

24 May 2025
OKA - Broadway logo

Reply from OKA - Broadway

Dear Stephanie,

Thank you for your kind words. We're so pleased to hear you love our Broadway store and that the team there has made such a positive impression. We’ll be sure to pass on your lovely feedback.

Warm regards,
OKA

Rated 5 out of 5 stars

Lovely product and excellent service.

Lovely product and excellent service.

31 May 2025
OKA - Broadway logo

Reply from OKA - Broadway

Dear Glenys,

Thank you for your kind words. We're so pleased to hear you’re happy with your purchase and the service you received. We hope to welcome you back again soon.

Warm regards,
OKA

Rated 5 out of 5 stars

Well laid out and helpful staff.

Well laid out and helpful staff.
A fantastic range of items

23 May 2025
OKA - Broadway logo

Reply from OKA - Broadway

Dear Keith,

Thank you for your kind feedback. We're so pleased to hear you enjoyed the store layout and found our team helpful. It’s great to know you appreciated the range of items too — we hope to welcome you back again soon.

Warm regards,
OKA

Rated 1 out of 5 stars

Item delayed ,still not delivered.item…

Item delayed ,still not delivered.item payed in full 16/3/25.

18 May 2025
OKA - Broadway logo

Reply from OKA - Broadway

Dear Mrs Butt

Thank you for your feedback and we are truly sorry to hear about your experience.

We have identified your account, and one of our Customer Service agents will be reaching out to you shortly to assist with your order.

We appreciate your feedback.

Kind regards,
OKA


Rated 5 out of 5 stars

Great product

Great product, price and customer service

16 May 2025
OKA - Broadway logo

Reply from OKA - Broadway

Dear James,

Thank you for your kind feedback. We're delighted to hear you're happy with the product, price, and service. We really appreciate your support and hope to see you again soon.

Warm regards,
OKA

Rated 5 out of 5 stars

Very helpful staff

Great staff

10 May 2025
OKA - Broadway logo

Reply from OKA - Broadway

Dear Joanna

We appreciate your kind words and are glad to hear you found our Broadway team helpful and attentive.

Best regards
OKA

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look