We bought a dining table and 4 chairs from Oka Broadway and wanted to leave a great review for Sarah who helped us there. Following some mistaken price labelling on the chairs, Sarah undertook to reso... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Becca at Broadway has been extremely helpful. She supported me with a return from an online purchase and also held an item for me which was no longer available online but there was one in store. S... See more
Company replied
Thank you very much to Becca who assisted us today. We were after a specific lamp base and she found us the last one. She was friendly, chatty and polite and also packaged our items whilst we had a... See more
Company replied
The team at the Broadway store were fantastic, everyone was friendly and super polite especially Paul. Who went above and beyond running up numerous flights of stairs to get an item we had seen. He wa... See more
Company replied
Company details
Written by the company
In the quintessentially English village of Broadway, this gorgeous Georgian farmhouse displays our range of furniture and accessories in a homely setting. The countless period features, from original fireplaces to traditional wooden beams offer the perfect backdrop to our British-designed collection. Our talented visual team has arranged the pieces into seasonal looks so that you can gain abundant inspiration for your own home. The house itself is worth coming to explore just as much as our ranges are, with its decorative mouldings and wooden architrave doorways.
Contact info
46 High Street, WR12 7DT, Broadway, United Kingdom
- +44 1386 859631
4.8
Excellent
230 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Becca at Broadway … excellent customer service!
Becca at Broadway has been extremely helpful.
She supported me with a return from
an online purchase and also held an item for me which was no longer available online but there was one in store. She made notes from my initial enquiry making it really easy to complete my purchase when I called in to collect.
It’s not that often you find such great customer service these days!
Thankyou so much to Oka, Broadway store and specifically Becca!
7 May 2026
Unprompted review
Reply from OKA - Broadway
Dear Louise
Thank you for your lovely review! We’re so pleased to hear about your experience with Becca at our Broadway Store, we're delighted you received such warm and helpful service and she went the extra mile to assist with your transactions.
Your feedback means a lot to us and we do hope that you will visit us again soon.
Kind regards
OKA
Great store and friendly staff
The team at the Broadway store were fantastic, everyone was friendly and super polite especially Paul. Who went above and beyond running up numerous flights of stairs to get an item we had seen. He was very attentive, professional and informative, we will definitely be visiting again
3 May 2026
Unprompted review
Reply from OKA - Broadway
Dear Charmaine
Thank you so much for taking the time to share such a wonderful message. We’re delighted to hear that your visit to our Broadway store was such a positive one, and your kind words have been shared with Paul and the rest of the team there.
It’s always lovely to know when a visit has been enjoyable from start to finish, and we really appreciate you choosing to spend your time with us. We look forward to welcoming you back.
Best wishes
OKA
Delivering what they promise
We bought a dining table and 4 chairs from Oka Broadway and wanted to leave a great review for Sarah who helped us there. Following some mistaken price labelling on the chairs, Sarah undertook to resolve the problem and got back to us exactly as she had promised to do. Thanks to her following up on this, we're very much looking forward to the delivery of our new furniture! Gill
2 May 2026
Unprompted review
Reply from OKA - Broadway
Dear Gill
Thank you very much for your kind review.
We are so pleased to hear that you had a positive experience with our Broadway store and that Sarah was able to assist you with your dining table and chairs.
Your feedback is truly appreciated, and we hope you enjoy your purchase.
Kind regards,
OKA
Thank you very much to Becca who…
Thank you very much to Becca who assisted us today. We were after a specific lamp base and she found us the last one.
She was friendly, chatty and polite and also packaged our items whilst we had a walk round Broadway which meant we didn’t have to wait around. Becca is an asset to your team thank you to her for making our shopping experience a lovely one.
4 May 2026
Unprompted review
Reply from OKA - Broadway
Dear Katherine
Thank you for taking the time to share your kind words. We are so pleased to hear that you enjoyed your visit to our Broadway store and that Becca was able to assist you in finding the lamp base you had been searching for.
It’s always lovely to know when a visit has been enjoyable from start to finish, and we really appreciate you choosing to spend your time with us.
We hope that you will visit us again soon.
Warm regards
OKA
Eagerness to help and assist with…
Eagerness to help and assist with purchase. I was very pleased with the help I received from Becca who I have dealt with many times before. Excellent and very helpful
25 April 2026
Reply from OKA - Broadway
Dear Geoff
Thank you for taking the time to share your kind words. We’re delighted to hear that you enjoy visiting our Broadway store and always receive such helpful and friendly assistance from Becca
It’s always a pleasure to hear from long-standing customers, and we’re grateful for your continued loyalty.
We look forward to welcoming you back again soon.
Best regards,
OKA
Great store in broadway Becca was very…
Great store in broadway Becca was very helpful
25 April 2026
Unprompted review
Reply from OKA - Broadway
Dear Pam,
Thank you for your kind feedback. We’re so pleased to hear about your visit to our Broadway store, and we’ll be sure to pass your comments on to Becca and the team.
We hope to welcome you back again soon.
Kind regards,
OKA
The personal touch .
My favourite branch is Broadway, Worcestershire .Always a wonderful experience to visit this beautiful property There is always a warm friendly welcome and a relaxed time to wander around with help if it's needed
3 April 2026
Reply from OKA - Broadway
Dear Mary
Thank you for taking the time to share your kind words. We're delighted you love our Broadway location and its beautiful setting, and that the team has made such a positive impression.
It’s always such a pleasure to hear from long-standing customers, and we’re truly grateful for your continued loyalty.
Best wishes
OKA
I rang to confirm your Broadway shop…
I rang to confirm your Broadway shop had the Crosby chair on display. We arrived the next day and were greeted and treated excellently. Your staff were most helpful and welcoming.
The chair was delivered on time 4 days later.
28 March 2026
Reply from OKA - Broadway
Dear Andrew
We appreciate you taking the time to acknowledge our Broadway team and the exceptional service they provided on your recent visit. It is wonderful to know that you are delighted with your chair and that it was delivered promptly.
Your support means a great deal to us, and we look forward to welcoming you again in the future.
Kind regards,
OKA
Always a pleasure to visit the Broadway…
Always a pleasure to visit the Broadway store!
24 March 2026
Reply from OKA - Broadway
Dear Mrs Massey,
Thank you for your kind words. It’s always lovely to hear from customers who enjoy visiting our Broadway store, and we’re so pleased you continue to have positive experiences with us.
We look forward to welcoming you back again soon.
Kind regards,
OKA
Great Quality and Style
Staff at the Broadway location were knowledgeable and extremely helpful in all aspects of our purchases. Now that our furniture has been delivered we are as delighted, as ever, with OKA quality and style. Our ‘new’ room has already been much admired by both family and friends.
11 March 2026
Reply from OKA - Broadway
Dear Lisette
Thank you for your lovely words. It's wonderful to hear the Broadway team was so helpful and that you're delighted with your furniture's quality and style. Your room being much admired makes us truly happy and we hope that you enjoy your new pieces for many years to come.
Thank you for choosing to shop with us and for your support.
Best wishes
OKA
Lovely shop and especially helpful…
Lovely shop and especially helpful assistants with advise on interior design
12 March 2026
Reply from OKA - Broadway
Dear Liz
Thank you for your lovely review. We appreciate you taking the time to acknowledge our Broadway team and the exceptional service they provided. It’s wonderful to know that your visit left such a positive impression and we hope that you will visit us again soon.
Warm regards,
OKA
Staff in the shop most helpful
18 March 2026
Reply from OKA - Broadway
Dear Jayne
Thank you very much for taking the time to leave your review. We truly appreciate your kind feedback and are pleased to hear that your experience with our Broadway team has been a positive one.
Your support means a great deal to us, and we look forward to welcoming you again in the future.
Kind regards,
OKA
Really helpful
Really helpful, our daughter wanted a mirror that was in the show room, thankfully they found one in the stock room.
10 March 2026
Reply from OKA - Broadway
Dear Customer,
Thank you for your review. We’re so pleased to hear the team in our Broadway store were able to help you find exactly what you were looking for.
We hope your daughter enjoys her new mirror and look forward to welcoming you back again soon.
Kind regards,
OKA
Great chair and good service
Very good looking and comfortable chair . Available immediately and delivered within a few days .
4 March 2026
Reply from OKA - Broadway
Dear Susanne,
Thank you for your lovely review. We’re so pleased to hear that you’re happy with your new chair and that everything went smoothly with the delivery. We truly appreciate you taking the time to share your feedback and hope to welcome you back again soon.
Kind regards,
OKA
Friendly and helpful staff
28 February 2026
Reply from OKA - Broadway
Dear MPW
Thank you very much for taking the time to leave your review. We truly appreciate your kind feedback and are pleased to hear that your experience with our Broadway team has been a positive one.
We hope that you will visit us again soon.
Kind regards
OKA
Brought these on break to the Cotswolds…
Brought these on break to the Cotswolds and a few days later sale started gutted that we missed on the discount, as a very good customer l wish we had a pre warning that this was happening
23 February 2026
Reply from OKA - Broadway
Dear Darren
Thank you for taking the time to share your review.
While we do regularly review our pricing and run promotional activity throughout the year, our discounts are not always planned far in advance, and we appreciate how frustrating it must have been to receive an offer shortly after your purchase. We have shared your feedback, regarding the timing and communication of our promotions, with the relevant team for their consideration.
Please do accept our apologies and if we can be of assistance, please reach out to our customer service team on 03330 042042.
Kind regards
OKA
Beautiful fabrics
22 February 2026
Reply from OKA - Broadway
Dear Customer
Thank you very much for taking the time to leave your review. We truly appreciate your kind feedback and are pleased that you enjoyed your visit to our Broadway store and their selection of fabrics.
We hope that you will visit us again soon.
Kind regards
OKA
Reply from OKA - Broadway
Dear Customer,
Thank you for taking the time to leave your feedback.
We are pleased to hear that you were happy with the quality of your purchase and that you had a pleasant experience. Your comments are greatly appreciated.
Kind regards,
OKA
Reply from OKA - Broadway
Dear Richard,
Thank you for taking the time to leave your feedback.
We are delighted to hear that you had a positive experience with our team. Your comments are greatly appreciated and valued.
Kind regards,
OKA
Shop staff were very helpful in…
Shop staff were very helpful in Broadway and the setting was so lovely to show the pieces on sale. We bought a rug we had been looking for and took it home the same day. The quality of the goods on sale was very good.
15 February 2026
Reply from OKA - Broadway
Dear Howard,
Thank you very much for your review.
We are so pleased to hear that you enjoyed your visit to our Broadway store and that the team were able to assist you in finding the rug you had been searching for. It is wonderful to know that you were happy with both the setting and the quality of the items available.
We truly appreciate you taking the time to share your experience.
Kind regards,
OKA
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.