Poli and Claire were both incredible . They were so helpful on pulling everything together for us making life so much easier. This is the second time we have made large purchases with Poli and she ma... See more
Company replied
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Becca, in your Broadway store, was really helpful and friendly, and even pointed us in the right direction for buying a good sandwich for lunch. A pleasure to deal with her. Also delighted with my 2 p... See more
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Whilst Oka have a very strange and, frankly, inconvenient ordering system that needs a complete rethink, we try and have purchases sent to our nearest shop, which is Broadway, for personal collection.... See more
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We bought a dining table and 4 chairs from Oka Broadway and wanted to leave a great review for Sarah who helped us there. Following some mistaken price labelling on the chairs, Sarah undertook to reso... See more
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Company details
Written by the company
In the quintessentially English village of Broadway, this gorgeous Georgian farmhouse displays our range of furniture and accessories in a homely setting. The countless period features, from original fireplaces to traditional wooden beams offer the perfect backdrop to our British-designed collection. Our talented visual team has arranged the pieces into seasonal looks so that you can gain abundant inspiration for your own home. The house itself is worth coming to explore just as much as our ranges are, with its decorative mouldings and wooden architrave doorways.
Contact info
46 High Street, WR12 7DT, Broadway, United Kingdom
- +44 1386 859631
4.9
Excellent
286 reviews
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Very helpful member of staff
Very helpful member of staff. The Broadway Oka branch always a pleasure to visit. Lovely products
1 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Paul and the team were extremely…
Paul and the team were extremely helpful from the moment I called to when I arrived and even beautifully gift wrapped the gift.
5 August 2026
Unprompted review
Reply from OKA - Broadway
Dear Sarah
Thank you for your kind feedback. We are so pleased to hear that our Broadway team provided such friendly and helpful service from your initial call to your store visit, and that you were happy with the gift wrapping.
We appreciate you taking the time to share your experience and hope to welcome you back again soon.
Warm regards
OKA
Very happy with the service from the…
Very happy with the service from the staff at the Broadway Store and very pleased with the Hokkaido pictures. They look fantastic.
28 July 2026
Reply from OKA - Broadway
Dear Mrs N
Thank you for sharing your review. We're so pleased to hear you enjoyed your visit to our Broadway store and that you are so happy with your Hokkaido prints.
We appreciate your feedback and hope you will visit us again soon.
Kind regards
OKA
Super helpful staff when buying lamp…
Super helpful staff when buying lamp shades. Also helped with sourcing lamp fittings. Great service.
1 August 2026
Reply from OKA - Broadway
Dear Debbie
Thank you for taking the time to share your kind words. We are so pleased to hear that you enjoyed your visit to our Broadway store and that Rebecca was able to assist you with your lampshade purchase and ensuring you received the correct fittings.
It’s wonderful to know the extra effort made such a difference, and we hope to welcome you back again soon.
Kind regards,
OKA
Very helpful assistants
Very helpful assistants. I met 4 of them. I had to return and exchange an item and they made the process very easy.
31 July 2026
Reply from OKA - Broadway
Dear Customer
Thank you for taking the time to share your experience. We're so pleased to hear that our Broadway team made your return and exchange process easy and straightforward. We strive to provide excellent service, and it's wonderful to know we succeeded.
We truly appreciate your feedback and hope that you will visit us again soon.
Kind regards
OKA
Excellent service- helpful tips and no…
Excellent service- helpful tips and no rushing . Thank you
31 July 2026
Reply from OKA - Broadway
Dear Linzi
Thank you for taking the time to leave your review. We're delighted to hear that you found the team at our Broadway store helpful during your visit.
We really appreciate your feedback and will be sure to share your kind comments with the team. Thank you again for your support, and we hope to welcome you back to OKA again soon.
Kind regards,
OKA
Reply from OKA - Broadway
Dear Susan
Thank you for taking the time to leave such a lovely review. We're so glad you enjoy visiting our Broadway store for inspiration and that you've found pieces you love along the way.
We'll be sure to share your kind comments with the Broadway team, and we truly appreciate your continued support. We look forward to welcoming you back again soon.
Kind regards,
OKA
Becca
Becca, in your Broadway store, was really helpful and friendly, and even pointed us in the right direction for buying a good sandwich for lunch. A pleasure to deal with her. Also delighted with my 2 purchases!
29 July 2026
Reply from OKA - Broadway
Dear Jan
Thank you for your wonderful review! We're delighted to hear that your visit to our Broadway store was so enjoyable and that Becca provided such helpful and friendly service. It's fantastic to know you were pleased with your purchases.
We truly appreciate you sharing your experience and hope that you will visit us again soon.
Kind regards
OKA
The item was excellent value and…
The item was excellent value and service once again good. The item was gift wrapped.
21 July 2026
Reply from OKA - Broadway
Dear Mrs Ramsey
Thank you for your wonderful feedback! We're so happy to hear that you had such a wonderful experience at our Broadway store, it's fantastic to know that our team made such a positive impression. We always strive to provide good service, and we're delighted to know we succeeded.
We truly appreciate your kind words and hope to welcome you back again soon.
Warm regards
OKA
Reply from OKA - Broadway
Dear Dawn
Thank you for your fantastic review. We’re delighted to hear that you enjoyed your visit to our Broadway store, our team will be thrilled when we share and your kind words with them.
We really appreciate you choosing to spend your time with us and we hope to welcome you both back again very soon.
Best wishes,
OKA
Staff & service of the highest calibre.
Staff went above and beyond to meet our needs on purchase & delivery of purchased items and despite our assurances that we don’t hold Oka responsible in any way, fully refunded the delivery cost when the delivery company failed to meet their agreed requirements (of unpacking, assembling & removing packaging material). A very positive experience all round thank you.
9 July 2026
Reply from OKA - Broadway
Dear Jacquie,
We’re delighted to hear that the Broadway team looked after you so well and were able to help resolve the delivery issue for you.
It’s lovely to know you had such a positive experience overall, and we’ll be sure to pass your kind feedback on to the team.
Kind regards,
OKA
All staff were friendly helpful and…
All staff were friendly helpful and delightful ,
This makes such a difference to my shopping experience.
I have put he’s a bench for my daughters new home I Henley on Thames and it is just perfect.
8 July 2026
Reply from OKA - Broadway
Dear Adrien
Thank you so much for taking the time to share such a thoughtful message. We’re delighted to hear that your visit to our Broadway store was such a positive one, and your kind words have been shared with the team there.
We are thrilled that the bench, purchased for your Daughters new home, is a perfect addition and we hope that you will visit us again soon.
Warm regards
OKA
Great service and support from the…
Great service and support from the Broadway, Knutsford and Redbrick stores. All the staff were amazing in helping to locate and purchase the items we required. Very friendly and helpful. Will definitely be visiting and purchasing from Oka again.
30 June 2026
Reply from OKA - Broadway
Dear Noni,
Thank you for your wonderful feedback. We’re delighted to hear the Broadway, Knutsford and Redbrick teams were able to help you locate and purchase the pieces you were looking for.
It’s lovely to know everyone was so friendly and helpful, and we’ll be sure to share your kind comments with the teams. We look forward to welcoming you back again soon.
Kind regards,
OKA
Excellent customer service all round.
All the Staff in Broadway are so very helpful, nothing is too much trouble.
Lots of fabulous home items to choose from.
My delivery went smoothly, I was updated all the way and the 3 guys were very respectful of my home.
They did a superb job of putting my cabinet together and took all there cardboard back with them to recycle.
27 June 2026
Reply from OKA - Broadway
Dear M Ward,
It’s wonderful to hear that you had such a positive experience from start to finish.
We’re so pleased the Broadway team were helpful during your visit, and that your delivery went smoothly with the crew taking great care in your home. It’s also lovely to know they assembled your cabinet so well and removed the packaging afterwards.
We’ll be sure to share your kind feedback with the Broadway team and our delivery partner. We hope you enjoy your new cabinet for many years to come.
Kind regards,
OKA
Service was excellent and very kind and…
Service was excellent and very kind and helpful staff loaded furniture into the car very cheerfully. No items online so well worth trip to Broadway.
4 July 2026
Reply from OKA - Broadway
Dear LA,
We're delighted to hear that your trip to our Broadway store was worthwhile and that the team looked after you so well.
It’s lovely to know they were kind, helpful and happy to assist with loading your furniture into the car. We’ll be sure to pass your feedback on to the Broadway team.
We really appreciate your support and hope you enjoy your new pieces.
Kind regards,
OKA
Poli and Claire were both incredible
Poli and Claire were both incredible . They were so helpful on pulling everything together for us making life so much easier. This is the second time we have made large purchases with Poli and she makes it efficient and fun! Claire was so helpful guiding me with which patterned cushions worked well with other patterns something I have always found impossible! We will be back for more great customer experience. This was for Oka Broadway.
26 June 2026
Unprompted review
Reply from OKA - Broadway
Dear Sam
Thank you for your fantastic feedback!
We're delighted to hear that both Poli and Claire provided such exceptional service. It's wonder to know they went above and beyond to assist you and that you felt so well informed and looked after throughout your visits. Their friendliness and dedication, to going the extra mile are qualities we’re very proud of.
Thank you for choosing OKA, and we look forward to welcoming you back again soon!
Best wishes,
OKA
Wonderful staff
Fabulous staff who are well informed and knowledgeable.
So helpful when you have so many gorgeous products to choose from
23 May 2026
Unprompted review
Reply from OKA - Broadway
Dear Maria
Thank you for your wonderful feedback. We're delighted to hear that you received such helpful and knowledgeable service from our Broadway team and enjoyed your visit to the store, and browsing our selection of products.
We greatly appreciate you taking the time to share your experience and hope to welcome you back again soon.
Warm regards
OKA
Everyone at the Broadway store are just…
Everyone at the Broadway store are just lovely! Beautiful store too!
27 June 2026
Reply from OKA - Broadway
Dear Mrs Brennan
Thank you for your fantastic review. We’re delighted to hear that you enjoyed your visit to our Broadway store, your kind words will be shared with the team.
Your feedback means a lot to us and we do hope that you will visit us again soon.
Kind regards
OKA
The staff in Broadway were very helpful.
2 June 2026
Reply from OKA - Broadway
Dear Beverley,
Thank you for taking the time to leave your review. We're delighted to hear that you found the team at our Broadway store helpful during your visit.
We really appreciate your feedback and will be sure to share your kind comments with the team. Thank you again for your support, and we hope to welcome you back to OKA again soon.
Kind regards,
OKA
Amazingly helpful staff
Amazingly helpful staff, going above and beyond to gift wrap my purchase.
18 June 2026
Reply from OKA - Broadway
Dear Customer,
Thank you for taking the time to leave such a lovely review. We're delighted to hear that the Broadway team provided such helpful service and went above and beyond to assist with your gift wrapping.
We'll be sure to share your kind feedback with the team, who will be thrilled to know their efforts made a difference to your experience.
Thank you again for your support, and we hope to welcome you back to OKA again soon.
Kind regards,
OKA
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