Great to deal with from start to finish. Always helpful on the phone and all costs/ delivery information communicated clearly. Delivery driver fills up our oil tank and you wouldn't even know he'd bee... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
When I email with a query the staff in the Forfar branch are always very quick at coming back to me. I have a caravan that needs to be moved out of the way before I get an oil delivery, so I require a... See more
My service from oil fast is always 5 star-that is why I commit to a monthly payment to them for my orders instead of trying to comparing costs and going else where at time of ordering. My oil tank is... See more
Company replied
Very quick recent delivery after I had been sick and not checked the tank, which was at oops ‘better order some oil’ level. Usual great courteous service from the Forfar Oilfast team. I have a monthl... See more
Company replied
Company details
- Fuel Supplier
- Diesel Fuel Supplier
- Energy Supplier
- Heating Oil Supplier
- Kerosene Supplier
- Petroleum Products Company
Written by the company
Oilfast is one of Scotland's leading independent heating oil suppliers, providing reliable fuel deliveries to homes, farms and businesses across the country. With a growing network of local depots and decades of industry experience, we combine nationwide buying power with local knowledge to deliver the high standards of service our customers expect. From rural communities and agricultural customers to households and businesses, we work hard to ensure fuel is delivered safely, efficiently and at competitive prices. We understand how important reliable heating is, particularly during Scotland's colder months. That's why our team is committed to making the ordering process as straightforward as possible, offering dependable deliveries, helpful customer support and practical solutions to help customers manage their fuel requirements throughout the year. At Oilfast, we are proud to support the communities we serve, building long-term relationships based on trust, reliability and excellent customer service. Whether you're a long-standing customer or ordering from us for the first time, our goal is simple: to provide a professional, dependable service that helps keep Scotland warm.
Contact info
Nethan St, ML1 3TF, Motherwell, United Kingdom
- 01698 537 152
- marketing@oilfast.co.uk
- oilfast.co.uk
4.8
Excellent
271 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have been buying my heating oil from…
I have been buying my heating oil from Oilfast, Oban depot, for over 3 years and have always received excellent service
19 May 2023
Unprompted review
We have only recently moved into our…
We have only recently moved into our new home and it was recommended that we use Oilfast for our Kerosene. On contacting Gaynor in the Insch office we then placed an order which was delivered promptly and liked the fact that we did not need to be at home and the delivery note was popped through the letterbox with a copy of the paid invoice to follow for our records.
10 April 2023
Unprompted review
Efficient, pleasant and trustworthy.…
I have been buying my oil from Oilfast for quite a few years now.I Have always found them to be helpful and efficient. They have never let me down and always give a competative price. I do always phone around toother oils suppliers but their price has never been beaten. The delivery drivers are also always pleasant and very helpful. A super company to do business with.
29 May 2023
Unprompted review
Always arrives the day before…
Always arrives the day before anticipated date, always prompt and exceptionally polite employee both when ordering from my Inverness depot and also the delivery driver.
27 April 2023
Unprompted review
Reply from Oilfast
"Thank you for your review; it is very much appreciated by the whole team here at Oilfast, as we all work really hard to provide the highest levels of customer service to all our valued clients. If you need any further assistance from the team, please contact your local depot: https://www.oilfast.co.uk/contact-us/ . Thanks again for your review and your custom."
Good service
There had been a departure of the person who managed client relationships with me and probably others. There was an information vacuum but as soon as I called Simona stepped up and answered every question and arranged for my delivery in short order.
28 February 2023
Unprompted review
Reply from Oilfast
Thanks for your 5-star review! We are pleased to hear our services remained at its best throughout changes.
Quick and Easy
I was able to call the depot nearest to East Kilbride and discuss my requirements as a first time buyer. The system was explained and I was able to call back the following day to increase my order.
17 April 2023
Unprompted review
Reply from Oilfast
Thank you for your 5-star review, Carlos. This would have been our Motherwell depot, who are delighted to hear of your great feedback.
Excellent company
Excellent company, usually fast delivery and very pleasant drivers who deliver the oil to my home
6 May 2023
Unprompted review
Reply from Oilfast
Thank you for your 5-star review.
I have used Oilfast as my Heating Oil…
I have used Oilfast as my Heating Oil supplier for sometime now, during that time I can say I have had no problems whatsoever. My local depot is Forfar, the staff are very professional, friendly including the delivery drivers, very helpful, friendly and polite. The cost per litre is always very competitive and if you need it in a hurry, no problem. No hesitation at all giving Oilfast 5 Stars. Keep up the good work.
26 April 2023
Unprompted review
Reply from Oilfast
Thank you for five stars! We are glad you always experience good service from the depot to drivers.
Oil Fast =- Inch
I am in a top up agreement with oil fast, Elaine and the Team in Inch ensure that the frost bite stay aff me bits during the winter by ensuring the Fleet of Awesome driers are told when and where tae go.
Rain , hail sleet or snow, If the have to cart it up the drive in wheel barrows the lads will ensure your oil is delivered, with a smile.
7 February 2023
Unprompted review
Reply from Oilfast
Thank you for your 5-star review, Sandy. Our team will always go above and beyond to ensure you stay warm all year round.
I ran out of oil and rang them and they…
I ran out of oil and rang them and they put me as an emergency but it was bank holiday Monday so not open but did manage to speak to someone. Girls in the office so helpful and called me back to update me. Fantastic! Office in Raglan
3 May 2023
Unprompted review
Reply from Oilfast
Hello Julie, we were delighted to read your 5star review for our colleagues at OilMaxx in Raglan, so pleased that we were able to help you over the weekend. I will make sure your thanks is passed over to our team in Raaglan, they will be so pleased. Thanks again.
Always fair prices
Always fair prices, deliver when they say they will and nice ppl to deal with.
Thanks!
4 April 2023
Unprompted review
Reply from Oilfast
Many thanks Robert, thats very kind of you.
Friendly Grangemouth
Friendly, attentive and efficient staff at Grangemouth
27 March 2023
Unprompted review
Reply from Oilfast
Hello John, thank you for the 5star review , I will be sure to pass it on to the team at Oilfast Grangemouth for you.
I have always found the ladies on the…
I have always found the ladies on the phone, warm, helpful and considerate especially with the pandemic and costs sky rocketing.
They always accommodate if you're out of oil and are really friendly.
28 April 2022
Unprompted review
Reply from Oilfast
Hi Dawn, thank you so much for the 5star review, it is so rewarding to receive such positive feedback.
Very prompt delivery and a good price
4 March 2023
Unprompted review
Reply from Oilfast
Hi Ian, glad we are living uopto our name OIL FAST ! Many thanks
The customer service at Oilfast Connel…
The customer service at Oilfast Connel has always been very good and the drivers are efficient and friendly
28 April 2023
Unprompted review
Reply from Oilfast
Mrs Stuart we really appreciate your feedback - thank you
Swift and easy going service
Swift and easy going service! Great price and the process was hustle free 👍
1 April 2023
Unprompted review
Reply from Oilfast
"Thank you for your review; it is very much appreciated by the whole team here at Oilfast, as we all work really hard to provide the highest levels of customer service to all our valued clients. If you need any further assistance from the team, please contact your local depot: https://www.oilfast.co.uk/contact-us/ . Thanks again for your review and your custom."
PS: Recommend a Friend - Introduce a friend to Oilfast and you both save money! https://www.oilfast.co.uk/domestic/recommend-a-friend/
First time dealing with Oilfast…
First time dealing with Oilfast (Motherwell). Very happy, oil arrived on time, main reason I am happy is the considerably cheaper price than I was used to paying with my previous distributor.
14 March 2023
Unprompted review
Reply from Oilfast
"Thank you for your review; it is very much appreciated by the whole team here at Oilfast, as we all work really hard to provide the highest levels of customer service to all our valued clients. If you need any further assistance from the team, please contact your local depot: https://www.oilfast.co.uk/contact-us/ . Thanks again for your review and your custom."
PS: Recommend a Friend - Introduce a friend to Oilfast and you both save money! https://www.oilfast.co.uk/domestic/recommend-a-friend/
Staff are courteous and efficient
Staff are courteous and efficient. Driver always gives a call before arriving and is helpful with our delivery
10 March 2023
Unprompted review
Reply from Oilfast
"Thank you for your review; it is very much appreciated by the whole team here at Oilfast, as we all work really hard to provide the highest levels of customer service to all our valued clients. If you need any further assistance from the team, please contact your local depot: https://www.oilfast.co.uk/contact-us/ . Thanks again for your review and your custom."
PS: Recommend a Friend - Introduce a friend to Oilfast and you both save money! https://www.oilfast.co.uk/domestic/recommend-a-friend/
Very friendly helpful service
21 April 2023
Unprompted review
Reply from Oilfast
"Thank you for your review; it is very much appreciated by the whole team here at Oilfast, as we all work really hard to provide the highest levels of customer service to all our valued clients. If you need any further assistance from the team, please contact your local depot: https://www.oilfast.co.uk/contact-us/ . Thanks again for your review and your custom."
PS: Recommend a Friend - Introduce a friend to Oilfast and you both save money! https://www.oilfast.co.uk/domestic/recommend-a-friend/
The Crieff depot are always courteous
The Crieff depot are always courteous, friendly and helpful. Thoroughly recommend them all.
28 April 2023
Unprompted review
Reply from Oilfast
"Thank you for your review; it is very much appreciated by the whole team here at Oilfast, as we all work really hard to provide the highest levels of customer service to all our valued clients. If you need any further assistance from the team, please contact your local depot: https://www.oilfast.co.uk/contact-us/ . Thanks again for your review and your custom."
PS: Recommend a Friend - Introduce a friend to Oilfast and you both save money! https://www.oilfast.co.uk/domestic/recommend-a-friend/
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