Horrible customer service that is 100% AI. Non responses caused a lapse in medication every three months. I will not be renewing once my subscription is up in three months.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I paid in full for 12 months - $2300.00. I did not receive ANY information on how to proceed when my medication ran out. Customer service has been slow to respond. My patient dashboard has been zero a... See more
Deceptive practices. I called customer service twice after receiving renewal charge on CC. Told them I did not want the meds and needed to cancel for financial reasons. They then said I had filled ou... See more
Overall a great experience. The online forms were not too hard to understand and answer properly. Authorization process fairly quick. Shipment very fast. I had a few questions after arrival, my emails... See more
Company replied
Company details
Written by the company
Oh My Meds is a nationwide telehealth company offering low-cost, customized treatment plans designed to fit each patient’s unique health goals and lifestyle. Our platform makes high-quality care more accessible by streamlining the entire process — from online consultation to doorstep delivery — all without the need for insurance or in-person appointments. We’re committed to affordability, simplicity, and patient-first care. By leveraging technology and licensed medical providers, Oh My Meds empowers individuals to take control of their health with personalized solutions that are fast, secure, and discreet.
Contact info
255 S Orange Avenue Suite 104, 32801, Orlando, United States
- support@ohmymeds.com
- ohmymeds.com
2.2
Poor
73 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 46% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Where’s My Order?
I placed my order a month ago and still haven’t received anything. Customer service just keeps saying “it’s on the way.
8 August 2025
Unprompted review
Reply from Oh My Meds
Hi Flora,
Thank you for reaching out. After reviewing our records, I wasn’t able to locate any orders or communications under the name “Flora.” It’s possible the order may have been placed with a different company.
Please double-check your confirmation email or payment details to verify the vendor name. If you believe the order was with us, kindly provide additional information—such as your order number or the email address used—and I’ll be happy to assist further.
Very Slow Response Times
It took over a week for customer support to reply to my message. By then my meds were already late and no one seemed to care.
10 August 2025
Unprompted review
Reply from Oh My Meds
Hi Hanry,
Thank you for reaching out. After reviewing our records, I wasn’t able to locate any orders or communications under the name “Hanry.” It’s possible the order may have been placed with a different company.
Please double-check your confirmation email or payment details to verify the vendor name. If you believe the order was with us, kindly provide additional information—such as your order number or the email address used—and I’ll be happy to assist further.
Late and Unhelpful
My order shipped nearly two weeks late and every time I messaged support they gave me copy-paste replies. Super frustrating.
13 August 2025
Unprompted review
Reply from Oh My Meds
Hi Flora,
Thank you for reaching out. After reviewing our records, I wasn’t able to locate any orders or communications under the name “Flora.” It’s possible the order may have been placed with a different company.
Please double-check your confirmation email or payment details to verify the vendor name. If you believe the order was with us, kindly provide additional information—such as your order number or the email address used—and I’ll be happy to assist further.
Worst Company Ever! SCAM SCAM SCAM
I received my 7.5 dosage yesterday (it came hot). I was not sure how much to put in the syringe and never received a response. I have tried to "chat" with the doctor and emailed them at least 25 times. I was just told that I was not showing as a paid user and I need to complete the checkout again---I already paid it! One simple question - no response.
14 August 2025
Unprompted review
I changed my mind before any meds were…
I changed my mind before any meds were dispensed. Before Doctor approval. Within 24 hours. They charged me a fee. Approximately 25% of the drug cost. They call this an administrative fee. This isn’t disclosed upfront, but in the depths of their web page. The website is one of the poorest - in terms of openness. Buyer beware.
4 August 2025
Unprompted review
SCAM
I have been waiting for days now for someone to reply to any one of my NUMEROUS messages. I've been trying to "chat" with my doctor, and nothing is going through. I have been trying to reach out to billing OR even just someone in customer service, and I feel like I have been completely ghosted.
If you use this service, you should know it's likely you are losing your money and you have NO way to contact them because they refuse to give out a phone number.
6 August 2025
Better than I expected
The medication is working well and the team is very supportive.
14 July 2025
Unprompted review
Steady weight loss each week
Down two pounds a week on average with no major side effects.
29 June 2025
Unprompted review
Absolute scam
Absolute scam. I ordered 2 weeks ago and my medication never arrived
26 July 2025
Unprompted review
Everything is so simple online
No phone calls or waiting rooms, just fast service and real help.
13 July 2025
Unprompted review
The process was clear and simple
Nothing was confusing and they kept in touch the whole time.
12 July 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.