Oh Hello Clothing  Reviews 1,094

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality of the products, particularly the dresses, noting that they often look even better in person and are true to size. Many consumers highlight the exceptional customer service, describing it as brilliant, helpful, and responsive, with prompt replies to queries. The delivery service is also consistently commended for being very quick and efficient, with many orders arriving the next day. However, some people were dissatisfied with their orders, mentioning issues such as items arriving damaged or being poorly made with loose threads and unraveling seams. A few reviewers also found inconsistencies in sizing, with some dresses being too large or too small, and a small number of customers reported problems with orders not arriving and difficulties in getting refunds or replacements.

What people talk about most

Product

Users describe positive interactions with product, frequently praising the exceptional quality and style of... See more

Quality

Consumers generally express satisfaction with the quality of dresses, often describing them as lovely,... See more

Order

Reviewers mention ambiguous feedback about order experiences. Many customers praise the fast delivery, with... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed of... See more

Customer service

Clients share positive opinions on customer service, with many praising the team as amazing, brilliant, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The customer service I received was absolutely exceptional! :) There was a slight issue with the dress I ordered so I got in contact with their team @ohhelloclothing and spoke to the extremely hel... See more

Company replied

Rated 5 out of 5 stars

Very happy with the dress ,beautiful quality, very nice fabric ,expensive looking but for affordable price. True to its size. Positively surprised how dress looks in real life as sometimes hard to k... See more

Company replied

Rated 5 out of 5 stars

Love OHC clothing, their fabric is of amazing quality. Very durable. Dresses are true to size. Such an amazing selection. Very quick delivery too. Customer service is brilliant. Very happy custo... See more

Company replied

Rated 5 out of 5 stars

I absolutely loved the Halsey maxi dress! I wore it as a guest to a wedding, and it was perfect — elegant, flattering, and so comfortable all night. The fabric felt high-quality, and the color looked... See more


Company details

  1. Women's Clothing Store

Written by the company

Oh Hello Clothing is an online store inspired by a love for fashion and individual style. We aim to provide you with a boutique shopping experience by offering a unique collection of affordable fashion pieces. We love and appreciate both classically cut and on-trend garments so we give our customers the best of both worlds!


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We bought the Rio and Anna Dresses In…

We bought the Rio and Anna Dresses In champagne for our friends wedding. They all fit perfectly we are all very different body types and we all felt amazing such great dresses. The Anna dress was better for the girls with smaller busts. I was 5 months pregnant at the time and had a Rio. I was so scared I wouldn’t fit in it. Yet I did with no additional adjustments and felt amazing. Thank you oh hello clothes for providing a dress of quality. Would highly recommend for a wedding or formal occasion.

2 August 2023
Unprompted review
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Reply from Oh Hello Clothing

Thank you so much Jody! You all looked amazing in the pictures you sent on, you are blooming! xx OHC

Rated 5 out of 5 stars

Beautiful dresses

Very fast delivery

The dresses are beautiful
Easy return on a dress we have to get a smaller size on!

15 August 2023
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Reply from Oh Hello Clothing

Thank you for shopping with us Bekah 💖

Rated 4 out of 5 stars

JANIE FLORAL EMBELLISHED SEQUIN GOWN | PINK

got so many compliments about this dress, affordable price and great quality, definitely recommend buying from this business❤️

17 August 2023
Unprompted review
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Reply from Oh Hello Clothing

Hi Aoife, thank you so much 🥰

Rated 5 out of 5 stars

Great service!

The delivery was very quick and the dress was very beautiful.

15 August 2023
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Reply from Oh Hello Clothing

Thank you, thank you, thank you x

Rated 5 out of 5 stars

Amazing!

Easy checkout & quick delivery.
The dress is absolutely gorgeous, perfect for a black tie event I’m going to and the dress fits true to size. Highly recommend!!

18 August 2023
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Reply from Oh Hello Clothing

Thanks Loren, you have an amazing time at your event x

Rated 1 out of 5 stars

The strap on the dress came away the…

The strap on the dress came away the first time the dress was worn before even had left the house. Paid 180 euro for the dress and no refund and if you want repair the dress have to pay the shipping cost. The worst company for customer care would never buy from them again.

10 August 2023
Rated 5 out of 5 stars

My 'go-to' dress destination

I've been really impressed with Oh Hello over the last year or so. I was struggling with finding bridesmaids dresses that weren't too expensive, were the colour I wanted and that the girls all liked. One of them recommended Oh Hello and well, the dresses were so gorgeous and delivered so quickly that Oh Hello is my go-to site for dresses now. I bought 3 dresses for my honeymoon, and a dress for the late-night portion of my wedding. All arrived so quickly and were exactly like the website. And I get compliments everytime I wear one of their dresses. Will continue to come back whenever I need a nice dress.

1 July 2023
Unprompted review
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Reply from Oh Hello Clothing

Thank you so much for your custom and fabulous review 💕

Rated 2 out of 5 stars

These items are really expensive for…

These items are really expensive for the quality they are. I didn't like my dress due to the polyester feel vs price and wanted to return. They have a very short window for returns and would not let me return despite the fact they have 2 labels for assurance it has not been worn and you have to pay delivery for returns anyway. Admittedly I asked after 30 days but 14 is still very short. I definitely would not order from here again. Will have to try and sell my dress on elsewhere.

19 June 2023
Unprompted review
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Reply from Oh Hello Clothing

Thank you for taking the time to review our store, we genuinely take all feedback on board.

We offer a very open and transparent 28 day return policy.

We do advise, in our policy and FAQ's that we do not accept returns outside of this timeframe. With regards to your order, the quality of the product was only questioned when we refused to accept a late return.

Thanks again.

Rated 5 out of 5 stars

I have so many good things to say about…

I have so many good things to say about Oh hello! I ordered a dress for a wedding and I couldnt be more in love with my dress, its even more gorgeous in person! The delivery was very quick and also the customer service is fantastic! I had a lovely lady called Laura who was ever so helpful with a query I had for my delivery! Highly recommend and will be ordering again very soon!

20 July 2023
Unprompted review
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Reply from Oh Hello Clothing

Hi Aanisah, thank you so much for your lovely review.
We will pass this on to Laura, who will be delighted with the feedback.

Rated 1 out of 5 stars

Terrible

My experience is ongoing but the customer service is the worst I have ever experienced. I wanted to support an Irish company but after this I won’t ever again.

The seams came apart on my dress after one wear. Customer service said twice that since the dress was not delivered that way they will not issue a refund, they only refund dresses that have not been worn. This clearly a breaches EU goods and services regulations.
They have also said there is nothing wrong with the dress which I have photographic evidence of to the contrary.

It is reasonable that dresses should be usable for more than one wear otherwise the website should clearly state that they sell disposable dresses! I did not receive a reply for over 10 days but received a response immediately after the Trust Pilot review. There are also many cases with similar stories to mine on different review sites now like reviews.io so it appears they regularly treat customers like this.

I do not recommend buying from this site!!

I will file a small claim against this company, I am shocked at the completely unreasonable customer service.

7 July 2023
Unprompted review
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Reply from Oh Hello Clothing

Hello Audrey.

Firstly, thank you for taking time out to post your review.

As you have been advised by our team, you contacted us regarding an order from April, stating you had worn the dress and attached two close up images of threads - 1 at the seam and 1 at the armpit.

Neither seam "came apart", quite the contrary as, having inspected it, both are still intact.

We had advised you not to return the item, however you did return it with another order you placed some time after the dress in question.

We understand you are frustrated that this is not the outcome you hoped for, however we feel that this review is unfair and needed some context from our side.

Best regards

Graham - OHC

Rated 5 out of 5 stars

daughters prom dress

Ordered my daughters prom dress in January, she wore it last week, she looked amazing, and so many compliments. Staff were very helpful, good communication, We will definitely be using again Thanks

6 January 2023
Unprompted review
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Reply from Oh Hello Clothing

Thank you so much Sara, we hope she had an amazing time! x

Rated 5 out of 5 stars

WOW what can I say

WOW what can I say!
The delivery was spot on, and the dress was true to size, I was worried ordering a PROM dress online as I did not know if the quality or the sizing would be ok! And it was perfect did not need to have it altered the quality was amazing and thick! AMAZING ALL ROUND! 🔥💗 Will definitely recommend this site to my friends and family and so will my daughter xx

30 June 2023
Unprompted review
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Reply from Oh Hello Clothing

Abby, thank you so much and thanks for sending on your pictures also, you looked AMAZING 🥰

Rated 3 out of 5 stars

Costly delivery and returns

Dress came up large for the size so needed to return. Not best pleased that I had to pay 7 delivery uk to uk and then had to pay 4 pound for a return. Not yet received confirmation of my return or refund. This puts me off ordering from there again unfortunately.

8 June 2023
Unprompted review
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Reply from Oh Hello Clothing

Hi Sophie, many thanks for taking the time to send on your review.

Currently, we are not in a position to offer free returns, however we do try to be as upfront as possible about this in our returns policy.

We will, of course, take this review on board in future decision making. x

Rated 5 out of 5 stars

AMAZING service and amazing quality!

Placed an order at 6pm Thursday evening with expected delivery of 4-7 days, it turned up at 10am Friday morning!! Amazing delivery. The dress is absolutely stunning, quality is amazing! Looks better in real life!!
So glad I’ve found this company 🥰🥰🥰

22 June 2023
Unprompted review
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Reply from Oh Hello Clothing

Hi Niamh, thank you so much for your lovely review 🥰

Rated 5 out of 5 stars

Amazing

Amazing! My dress was ordered yesterday morning and delivered today! 👏🏻 The dress is absolutely fabulous and I can’t wait to wear it!

22 June 2023
Unprompted review
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Reply from Oh Hello Clothing

So glad you are happy with your experience Adelle 💖

Rated 5 out of 5 stars

My graduation dress

My dress came in the standers time it was to be and they were always polite in their emails and with quick responses. The dress is absolutely beautiful and has good quality as well

15 June 2023
Unprompted review
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Reply from Oh Hello Clothing

Hi Nebi! Delighted you received your order in the end, we know there was a little delay, which can happen with international parcels. We're delighted you love your dress x

Rated 4 out of 5 stars

Quick at refunds

Refund time was super quick which was great. Dress was nice but unfortunately not right for me. The only issue is it’s £7 delivery, which isn’t next day and then £3 to return. £10 in shipping fees is quite expensive for an online retailer and would put me off ordering again.

9 May 2023
Unprompted review
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Reply from Oh Hello Clothing

Hey LC!

Currently, we are not in a position to offer free returns, however we do try to be as upfront as possible about this in our returns policy.

We will, of course, take this review on board in future decision making. x

Rated 5 out of 5 stars

This company has amazing customer customer service…

This company has amazing customer service. Unfortunately, The garments didn't fit, but the service from start to finish was excellent. I will use Oh Hello again.

1 May 2023
Unprompted review
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Reply from Oh Hello Clothing

Thank you so much Fergal, we hope to look after you again in the future x

Rated 4 out of 5 stars

Great quality dresses

Great quality dresses. My order one day after ordering very fast delivery. My dress was sadly missing its belt on arrival but i emailed them and they got back to me right away and sent the belt which also arrived a day after email was sent. Will definitely order from here again:)

17 May 2023
Unprompted review
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Reply from Oh Hello Clothing

Thanks you so much Ciara x

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