Oh Hello Clothing  Reviews 1,094

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality of the products, particularly the dresses, noting that they often look even better in person and are true to size. Many consumers highlight the exceptional customer service, describing it as brilliant, helpful, and responsive, with prompt replies to queries. The delivery service is also consistently commended for being very quick and efficient, with many orders arriving the next day. However, some people were dissatisfied with their orders, mentioning issues such as items arriving damaged or being poorly made with loose threads and unraveling seams. A few reviewers also found inconsistencies in sizing, with some dresses being too large or too small, and a small number of customers reported problems with orders not arriving and difficulties in getting refunds or replacements.

What people talk about most

Product

Users describe positive interactions with product, frequently praising the exceptional quality and style of... See more

Quality

Consumers generally express satisfaction with the quality of dresses, often describing them as lovely,... See more

Order

Reviewers mention ambiguous feedback about order experiences. Many customers praise the fast delivery, with... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed of... See more

Customer service

Clients share positive opinions on customer service, with many praising the team as amazing, brilliant, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The customer service I received was absolutely exceptional! :) There was a slight issue with the dress I ordered so I got in contact with their team @ohhelloclothing and spoke to the extremely hel... See more

Company replied

Rated 5 out of 5 stars

Very happy with the dress ,beautiful quality, very nice fabric ,expensive looking but for affordable price. True to its size. Positively surprised how dress looks in real life as sometimes hard to k... See more

Company replied

Rated 5 out of 5 stars

Love OHC clothing, their fabric is of amazing quality. Very durable. Dresses are true to size. Such an amazing selection. Very quick delivery too. Customer service is brilliant. Very happy custo... See more

Company replied

Rated 5 out of 5 stars

I absolutely loved the Halsey maxi dress! I wore it as a guest to a wedding, and it was perfect — elegant, flattering, and so comfortable all night. The fabric felt high-quality, and the color looked... See more


Company details

  1. Women's Clothing Store

Written by the company

Oh Hello Clothing is an online store inspired by a love for fashion and individual style. We aim to provide you with a boutique shopping experience by offering a unique collection of affordable fashion pieces. We love and appreciate both classically cut and on-trend garments so we give our customers the best of both worlds!


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everything was just amazing

Fast shopping even though i live in Germany and they are from the UK
The dress fits perfectly and is very well produced
Just can't tell any negative aspect of buying this dress👍

27 March 2024
Rated 3 out of 5 stars

Quality isn’t great and returns are a pain

Quality isn’t great. £90 dress looks more like £30
Returns … they only give you 14 days for return, and they reserve 10 days to process the return in the warehouse. They also reserve the right to deduct money if you haven’t fastened zips and buttons on the garments which I never came across before. Not very customer friendly

10 March 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service , bought 2 prom dresses both fab quality , sent one back over size and very easy process , will keep ordering confidently from yee .

26 February 2024
Rated 5 out of 5 stars

TY Ball dress

Quality: my dress was a very well made garment. Beautiful cut, design, and workmanship. True to size, great value for money
Service: quick and efficient delivery. Great personable customer care.
Recommend to a friend: already have.

12 February 2024
Unprompted review
Rated 4 out of 5 stars

Great Company

I really like this company. Really fast delivery and I was able to return one of my purchases extremely easily. Would recommend and would purchase from them again.

29 January 2024
Rated 1 out of 5 stars

Flippin bad site

Flippin horrible site. I have now waited 3 weeks for a dress, and it has not arrived yet. but my mail says, that it is delivered, which is a lie. You can also not track the package on any trackdevice, which is dumb. that was 50 dollars out of the window....thanks for nothing. and btw, it was for prom, so now i need to go to prom in jeans and a hoodie.

29 January 2024
Unprompted review
Oh Hello Clothing  logo

Reply from Oh Hello Clothing

Hi Sally,

Sorry to hear this, we would like to look into this further for you.
Please can you provide your order number?

Thank you

Rated 1 out of 5 stars

Return is a nightmare

So so hard to return items
I’ve heard others have had the same problem
Refused to give me any sort of refund- wouldn’t recommend at all

1 February 2024
Unprompted review
Oh Hello Clothing  logo

Reply from Oh Hello Clothing

Hi Lucy,

We would like to look into this further for you.
Please can you provide your order number?

Thank you

Rated 1 out of 5 stars

Check your items when they arrive

Check your items when they arrive
I received 2 beautiful dresses very promptly after having ordered them. I tried them on immediately and one wouldn’t fit and the other wasn’t nice on me. So I applied for a return, was approved and brought them to the post office within a couple of hours of receiving them and sent them back.

Roll on 3 weeks later when I receive a package from Oh Hello which I didn’t order. It was only of the dresses back to me with an insert saying it had been received back “”soiled” and seemed to have tan or makeup on it. I checked back through emails and saw that is an email from them saying the same.

I don’t wear Tan. I wish I could but I’m actually allergic. I also wasn’t wearing makeup that day.

I didn’t visually inspect the inside of the dresses myself - and I really wish I had as I know I didn’t dirty this dress.

I’m very annoyed as company made no apologies - just said look at my it T&C. Which is fine if I’d dirtied the dress. I didn’t.

I posted the dress back to them and am now out of pocket approx €179.95.

Please check any item you receive from this website before accepting it - especially the internal linings.
Date of experience: 23 November

23 November 2023
Unprompted review
Oh Hello Clothing  logo

Reply from Oh Hello Clothing

Hi Ciara

Thank you for taking time to post your review, we take all reviews on board, positive or negative.

We understand you may be frustrated at this decision, however upon inspection this item was soiled, the other item on your order was refunded without issue.

As per our returns policy, we cannot refund items that are not returned in their original condition.

Thanks again.

Ohc



Rated 1 out of 5 stars

Literally awful

Literally awful. Would never ever order from here again. Picture on their website are extremely deceiving!

27 December 2023
Oh Hello Clothing  logo

Reply from Oh Hello Clothing

Hi Sierra,

Thank you for taking the time to leave your review, sorry you are not happy with your order, I have checked the item you ordered and we have never had any issues with this dress, it's one of our best sellers, please can you email us images of the dress you received so we can take a look for you.

Many Thanks
OHC

Rated 5 out of 5 stars

Amazing quality & Fast delivery

Ordered 10am yesterday morning received my order by 12pm today. Usually nervous ordering dresses online due to sizing but they are 100% True to size and amazing quality. Will definitely be ordering again

7 December 2023
Unprompted review
Rated 5 out of 5 stars

White wedding dress

I ordered a white sequinned dress just days before my wedding. It arrived in time and I was sent an email very promptly after I enquired in shipping time. I wanted something for the evening to change into. The dress was fantastic and I had so many compliments about it.
This was the first time ordering from this online shop and I will be coming back here again 💝 thank you xx

27 November 2023

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