The Isle of Lewis chess set and Board has been excellently received as a Christmas present. One slight flaw in one of the pieces, and a call to Official Staunton, resulted in a replacement piece being... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve got to give this company a good review. I ordered an algebraic chess board and chess pieces which arrived very quickly after placing the order. One of the white knights was damaged and I asked t... See more
I recently bought a British Special set from Staunton and must say my experience has been phenomenal! There was some damage to a few pieces in transit and some minor flaws around the sharp edges of s... See more
Official staunton's Winchester chess set is a beautifully made chess set. The pieces are sizeable, well weighted and detailed - especially the knights - and are of very high quality. The chess set I o... See more
Company details
Written by the company
Chess sets to buy at the Official Staunton chess store offering a huge selection to choose from with free UK mainland courier shipping. UK's finest chess shop
Contact info
3 GARNERS LANE, WHIXALL, SY13 2NF, WHITCHURCH, United Kingdom
- 01948880060
- sales@officialstaunton.com
- officialstaunton.com
4.7
Excellent
463 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically replies within 1 week
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Unbelievable good service
The service this company delivers is simply amazing.
I had an issue with a piece, and they helped out better than I could ask for!
Thank you very much!!
The chess pieces and board are amazing.
I'm very happy
5 August 2024
Unprompted review
Reply from OfficialStaunton
Really appreciate your kind words! We’re always happy to help and make sure everything is just right. So glad you love your chess set—enjoy every game!
– Carl at Official Staunton
Reply from OfficialStaunton
Glad to hear you had a smooth experience! Thanks for your support, and enjoy your new chess board carrier.
– Carl at Official Staunton
Excellent chess set
Excellent chess set , quick delivery .
Only reason it’s 4 star is it’s advertised as 20” but turned out to be 19”
8 July 2024
Reply from OfficialStaunton
Thanks for your feedback! We're glad you're happy with the chess set and delivery. Apologies for the size discrepancy—if there’s anything we can do to help, please feel free to reach out. Appreciate your support!
– Carl at Official Staunton
Highly recommend. Chess sets of the highest quality.
Very easy website to navigate. Images on website accurately match delivered product. The product is stunning, finished to the highest standards. I can confidently recommend the manufacturer and website. Very fast delivery. This chess set will be cherished by our family for decades to come. Thank you Staunton.
2 July 2024
Reply from OfficialStaunton
Thank you so much for your incredible review! We’re thrilled that you’re happy with your chess set and the service. It means a lot to hear that it will be cherished by your family for years to come. Enjoy many memorable games ahead, and thanks for recommending us!
– Carl at Official Staunton
Reply from OfficialStaunton
What a great retirement gift! So glad to hear you’re happy with the quality and fast delivery. Thanks for your support, and enjoy the set!
– Carl at Official Staunton
Amazing customer service
27 June 2024
Reply from OfficialStaunton
Thanks so much! We’re thrilled to hear you had a great experience with our service. If you need anything else, don’t hesitate to reach out!
– Carl at Official Staunton
Absolutely love this chess set
Absolutely love this chess set. Very well made and the perfect size!
26 June 2024
Reply from OfficialStaunton
So happy to hear you love the set! It’s great to know it’s just the right size for you. Enjoy many great games ahead!
– Carl at Official Staunton
Great chess set very happy!
25 June 2024
Reply from OfficialStaunton
So glad to hear you love the chess set! It’s great to know it’s the perfect fit for you. Enjoy many wonderful games ahead!
– Carl at Official Staunton
Refreshing customer service!
The website was easy to navigate, I ordered the items and they were dispatched and delivered swiftly and well packaged. The items themselves were of great quality and well made, unfortunately one of the pieces was damaged but the customer service was second to none and the new piece was with me within 48 hours, best service I have received for some time!
9 June 2024
Reply from OfficialStaunton
Thank you for your wonderful review! We're so glad the customer service made a positive impact and that we could resolve the issue quickly. It’s great to hear you’re happy with the quality of your set. Thanks again for choosing us, and we’re here if you need anything else!
– Carl at Official Staunton
Reply from OfficialStaunton
Glad to hear you’re happy with the quality and delivery speed! Thanks for your support, and enjoy your chess set!
– Carl at Official Staunton
Reply from OfficialStaunton
Glad to hear everything went smoothly! Thanks for your feedback, and enjoy your chess set!
– Carl at Official Staunton
Reply from OfficialStaunton
Sorry to hear that the set didn’t meet your expectations. If you'd like, we can help with an exchange or return. Just let us know, and we'll make it right for you.
– Carl at Official Staunton
Excellent well made set
Amazingly quick - ordered one afternoon and my grandson's chess set was delivered the next afternoon free of charge. I am so pleased with the 10" magnetic set - it's beautifully made and there is perfect storage for all the pieces as the board folds. Can't wait to give this to my 7 year old grandson who is new to the game of chess.
29 May 2024
Reply from OfficialStaunton
So glad to hear you’re pleased with the set! The 10" magnetic set is a great choice, especially for introducing your grandson to chess. We’re sure he’ll love it! Thanks for your wonderful feedback, and enjoy the games ahead!
– Carl at Official Staunton
Very happy with Chess board and pieces
Very happy with Chess board and pieces. Very quick delivery and was able to track the delivery from start to end. Good quality products and affordable prices.
26 May 2024
Reply from OfficialStaunton
We’re so glad to hear you’re happy with the chess board and pieces! It’s great that the delivery was quick and trackable too. Thanks for your feedback, and enjoy your new set!
– Carl at Official Staunton
Reply from OfficialStaunton
Thank you for your kind words! We’re so glad you’re happy with the chess boxes and the quick delivery. Enjoy, and thanks again for choosing us!
– Carl at Official Staunton
Amazing!
Quality of every piece, board and box is amazing. Service was brilliant. Had a damage issue via courier but this was replaced promptly after a swift response by email.
10/10 overall. Would recommend this company to anybody.
7 May 2024
Reply from OfficialStaunton
Thank you so much for your fantastic review! We're thrilled to hear you're happy with the quality of the set and that we could resolve the damage issue quickly. Your recommendation means the world to us—thanks again for your support!
– Carl at Official Staunton
Fantastic Site & Quality products
Fantastic Site & Quality products
Arrived quickly! Very happy!
30 April 2024
Good customer experience
28 April 2024
Reply from OfficialStaunton
Thank you for your kind words!
We're really glad to hear you had a good experience with us. If you ever need anything in the future, we're always happy to help.
Best wishes,
The Official Staunton Chess Company Team
Beautiful chess set
Beautiful chess set, and because of an issue with a product we ordered. We were able to choose an alternative. Which was a fabulous set and really happy with the customer service. Much appreciated.
28 April 2024
Reply from OfficialStaunton
Thank you so much for your kind words!
We’re really pleased everything worked out and that you’re happy with the alternative chess set — it’s great to hear you’re enjoying it. While we’re sorry there was an issue to begin with, we truly appreciate your understanding and are glad we could resolve it to your satisfaction.
Your appreciation means a lot to us. Enjoy your beautiful new set!
Warmest regards,
The Official Staunton Chess Company Team
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