Official Hoverboard Reviews 410

TrustScore 3 out of 5

3.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 55 reviews, most reviewers were somewhat happy with their experience overall. Many customers are pleased with the quality of the hoverboards and karts, finding them enjoyable and well-made. People appreciate the quick response to emails and the efficient resolution of issues like missing parts or repairs. Several reviewers highlight the products as great gifts that bring much fun to children. However, some people were dissatisfied with the product quality, reporting items arriving faulty or breaking down quickly. There is also significant dissatisfaction with customer contact, with many customers experiencing ignored requests, unhelpful responses, and difficulty reaching support via phone or email. Consequently, many reviewers were unhappy with the refund process, citing refusal of refunds and prolonged attempts to resolve issues.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many reporting issues such as products arriving faulty,... See more

Quality

Customers consistently note ambiguous experiences with quality, with many reviewers reporting that products... See more

Customer communications

Reviewers highlight negative aspects of contact, with many finding it impossible to reach customer service,... See more

Refund

People report negative experiences with refund, with many customers claiming the company is refusing their... See more

Response time

Customers had ambiguous experiences with response time, with some reviewers reporting quick and immediate... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Bought the hoverboard go cart for my daughters Christmas, was her main present, opened the package on Christmas eve to assemble and no seat, frame looks used scratches everywhere bolts been put in bef... See more

Rated 1 out of 5 stars

Bought hoverkart bundle for my sons Xmas present. Item faulty. Requested refund due to not being able to speak to anyone (phone number on website just goes to recording saying they don't n take call... See more

Rated 1 out of 5 stars

Do not buy, they will create a “no fault found story” ensure you hae footage lf the serial numbers the entire item tha you recieve photograph it indepth to ensure that they can not claim you have dama... See more

Rated 1 out of 5 stars

Do not buy anything from this website! Bought our 4yr old a hoverboard for xmas. Was faulty & has never worked. No number that is ever active & they refused to let us return it! Made us send loads of... See more


Company details

  1. Electronics Company

Information provided by various external sources

Official CE Certified Hoverboard (Swegway) Supplier. We Provide Nothing Less Than Perfect Products - "Excellence Is Our Benchmark". Wide Range Of Colours And Sizes To Choose From. Accessories Including Hoverkarts Are Available. Follow Us On Our Social Media Platforms For Latest Updates. 24/7 Customer Support.


Contact info

3.0

Average

TrustScore 3 out of 5

410 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product granddaughter loves it…

Great product granddaughter loves it good after sales support we needed a uk adaptor to charge it without using a shaver plug and it was shipped over from Germany free of charge.It did go a bit off balance but we googled how to sort it which wasn’t that easy to find.
So Instructions on how to do this would have been great if included with the product.

10 August 2022
Rated 1 out of 5 stars
Official Hoverboard logo

Reply from Official Hoverboard

Hi,

Thank you for your review.

We are disappointed to hear this as we value customer satisfaction.

We have emailed you regarding this and we hope we can make things right.

Thank you.

Rated 5 out of 5 stars

Definitely recommend

Quick delivery, and great purchase, my kids love it and especially the kart to go with it. We had a problem some months later with the hoverboard contacted them and they had it collected and returned within a couple of weeks. Very happy and would definitely recommend and use again.

12 April 2022
Unprompted review
Rated 5 out of 5 stars

Genuinely fantastic company

Genuinely fantastic company! It was my daughters birthday and they made sure after i emailed them to send the hoverboard special delivery so she would get it in time. Absolutely lovely people and so pleased with it! 3yrs later and it still all works like new!

16 June 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommend!I

I bought a 6.5" Hover Kart bundle for my grandchildren, to play on in our garden. We use it mainly as a go kart, they all love it. The battery life is great & it charges quickly. It's very sturdy & fast!

6 August 2022
Unprompted review
Rated 5 out of 5 stars

Easy online experience

Easy online experience. Delivery of product was fast and very pleased with Hover board. My product choice was on pre order and was delivered as per expected time frame. No issues. Highly recommend.

15 October 2022
Unprompted review
Rated 5 out of 5 stars

Speedy delivery

Speedy delivery. This is a Christmas present so has yet to be used. But the packaging was excellent and we've had a look and everything seems to be perfect. Can't wait to see my girls face on Christmas morning.

8 November 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look