I was a bit sceptical at first because of the reviews, but I’m absolutely buzzing with my purchase. Picked up a pair of OnCloud trainers that retail at £130 for just £90, in my size and in perfect c... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
OFFCUTS is the sister brand of high street shoe retailer, OFFICE, offering exclusive discounts and deals on ex-display, one-off pairs and end-of-line styles. We’re home to exclusive, unique, wonderful shoes from the world’s leading footwear brands at discount prices you won’t find anywhere else. We normally only stock one of each item, so make sure you buy your favourite pair while they're still available! Some of our end of line pairs may have featured as an ex-display product in an OFFICE high street store, and may suffer from minor markings or fading from being on display. We make sure that all of these little imperfections are photographed and described on each product so you know exactly what you are buying. Please take these imperfections into consideration when purchasing.
Contact info
London, United Kingdom
- offcuts@office.co.uk
- offcutsshoes.co.uk
Replied to 60% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good quality products at a great…
Very good quality products at a great price, delivered quickly. Well done!
initially disappointed but amazing customer service more than made up for it
really disappointed - i bought a pair of shoes and was charged twice, it was a lot of money so it was a real blow
will not buy from them again
EDIT: after an initial one star review and contacting them by email, they have responded incredibly quickly and been extremely helpful
Great value, branded shoes
Easy order process, fast delivery, exceptional value for money
Great customer service!
Discounted Dr Martens
I heard about offcuts from a friend when I admired her DM’s. I found myself a pair of Jetta Quads that were graded as near perfect. When they arrived I couldn’t find any faults, they were in perfect condition. The service was good, they arrived in good time and original packaging. I will definitely use the store again.
Great footwear & service…
Great footwear & service…
You can never have too many Birkenstocks right!?

Reply from OFFCUTS Shoes
Super quick delivery with no issues 😁
Beautiful shoes at a decent price
Shoes arrived in excellent condition…
Shoes arrived in excellent condition and were great value.
Will definitely keep a look out for more great deals.
All round excellent service.
Lovely to get fabulous shoes and trainers at such a great price. My grandson was over the moon with his trainers and I saved a chunk of cash!
The grading system means you know exactly what you’re buying, communication is good and delivery fast.
Great choice price and delivery time x
Fast delivery
Great service as always xx
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







