Odido Reviews 19,203

Phone arrived quicker than usual. Personal explained everything to me in detail about how the contracts work etc. Great service!

Client friendly and to the point

I have ordered internet subscription with odido and I should have obtained sonos speakers as a bonus. I have never obtained one.

Customer (dis)service
Customer (dis)service - It took Odido 2-weeks to not do what Ziggo did in 20 minutes: Give me working internet in my flat. As the problem got worse Odido's customer service got more rude. My favourite of the seven phone calls I had with them was the one where a CS rep said they "couldn't see why they needed to give me compensation" as I'd been only waiting 10-day for my internet to be installed, until I said that I'd already had a failed installation. He also told me what had been said to me on previous phone calls by their team was wrong. In the end I cancelled my contract without compensation and took my business elsewhere.

Simply terrible. Changed because it was much cheaper but I now regret it. The cable installers made a mess of my wall but Odido simply referred me to Open Dutch Fibre who in turn referred me to their contractors with no response. The system is really unstable. I am continually unplugging and replugging the TV and router to solve error messages. It continually freezes. Apparently there is a known problem with Samsung TVs which hasn't been solved despite promises. Basically I can't wait for my contract to finish. This is next to useless.

After placing this review I was contacted by Odido customer service. The problem has now been solved and everything works perfectly. Top marks for customer service so I have revised my rating.

Three person who helped me was so nice and has very good knowledge about his job. He answered my question fully.

Everything went smooth and fast, nice employee.

Even though the interface is very clear and the user experience is fine, you then get a bill in the mail that is different from what you saw in the web interface. Maybe I did not understand the various smallprints but I did not like it.

Very good service at an unbeatable price!

Timeline: Promised Odido fiber since June. Two days ago, their network partner (Open Dutch Fiber) “patched” my line and cut off my current ISP. Two days later, Odido says they’re still “waiting for ODF confirmation” (up to 5 days), and only then maybe Guidion (their installer) will visit (cannot tell when).

Why this is not OK (NL rules): Switching may cause max 1 business day downtime (ACM/ConsuWijzer). I’m over that. For outages >12h, customers are entitled to compensation by law.

Work from home requires reliability; Telling “that’s how it works in NL” isn’t customer care.

I wonder how they send invoice after cancelling subscription and explaining customer service 100 th times same thing

Clear information and instruction. Easy to find the product I want and finish the renewal process.

I’ve been a customer with Odido since they took over T-Mobile in the Netherlands. I do not have any complaints about their customer service on the phone or at their shop. Great service.

The sales assistant ( lady with the beautiful brown hair)in Odido shop in Den Haag Centrum, helped me very good and i bought i oad what i even did not plan😊. Thank you!

Perfect
Customer service

dashboard says im charged extra for international calls outside my bundle.

That call was within EU ie within my bundle.

I called the service, they said I have to pay first until they can talk to me about this.

Doesn't seem to be making any sense and no explanation is given by the service of why that call was not part of the bundle (read the conditions, it should've been)

I received regular updates and received my order in time. Extremely please by the whole process and with my order

That must be one of the worst services I’ve received. I am already an Odido client for Internet at Home and decided to also move my mobile contract from Vodafone to Odido. What a mistake this has proven to be. I ordered a contract online and asked to pick up my eSim from an Odido shop. I went by and I was given a physical SIM and I was told an eSim would be provided when my number portability is done (why really??). Three days later, I hadn’t received anything and my number wasn’t transferred yet. I called Odido customer service and I don’t even appear to have a contract with them, even though I have an active temporary number! Almost one week later and I am still waiting to clear up their mess. All this while being treated as an outgoing rather than an incoming customer.

Update following Odido's response: I have shared the information you asked. Additionally, you can see the case number 79673304. I just spoke again to your customer service and no action has taken place really.

Update 2: After a week and 4 calls to customer service, an amazing customer service representative paid attention to my problem, cancelled my initial order and created a new one. I had everything settled and working fine in 12h. It's employees like these that save the reputation of a company.

Good and fast services