Great service all round
Kirsty was always available and quick to respond to any communication with clear advice.

Reply from Octopus Legal Services
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Octopus Legal Services is a regulated UK law firm specialising in probate, estate administration, wills, trusts and inheritance tax. Authorised and regulated by the Solicitors Regulation Authority (SRA number 8007668), it is the law firm behind Octopus Legacy, part of the Octopus Group, the company best known for Octopus Energy and its award-winning customer service. Founded by Sam Grice in 2016 after his mum died suddenly, Octopus Legacy has helped more than a million people plan for death and find support after loss. The legal team guides families through probate and full estate administration in England and Wales, from a grant of probate only through to handling the whole estate. Every client gets a dedicated case manager and a fixed fee quoted upfront, based on the work involved rather than a percentage of the estate. Clear, human, and built around the person, not the paperwork.
Written by the company
The price we quote is the price you pay.
Octopus Legal Services, City Gate House, 22 Southwark Bridge Road, , SE1 9HF, London , United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kirsty was always available and quick to respond to any communication with clear advice.

Reply from Octopus Legal Services
Shannon was always efficient, responsive, and helpful. Very pleasant and understanding on the phone. A credit to octopus!

Reply from Octopus Legal Services
Shannon was really informative, engaged all 3rd parties and provided regular updates ensuring I was informed throughout the process.

Reply from Octopus Legal Services
My rating isn't anything to do with Octopus (who I haven't had any dealings with) - but all to do with my case handler since April 2024, Jackie Rice. Jackie has been there for me through a very difficult time and I always knew I could rely on her - quite apart from handling the legal and financial processes.

Reply from Octopus Legal Services
Once Mia Waters took over my case the service I got from her was 2nd to none.
She is extremely efficient and is lovely to deal with.
When the time comes I will require to work for me again.
Very professional.

Reply from Octopus Legal Services
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.