I'm new to Germany, and the electricity system here is very different from what I'm used to back home. Tim helped me navigate through all that and helped me sign a contract with Octopus. I'm very cl... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I used to change my provider every year... Until I started using Octopus. Great service and website! And they offer fair prices without +30% on the second year... I can only recommend them
I started my registration process at 26th January. I could only get my approval to start my contract for 26th February. Meanwhile Stadtwerke called me and my landlord had to pay the February bill. I... See more
Company replied
10 stars service , app is so nice and understandable, support service by calling , super friendly and english speaking ! Super team , super company. I was 10 years with worse company like NEW ag elect... See more
Company details
Written by the company
🐙 Octopus Energy ist ein globaler EnerTech-Pionier und nutzt Technologie, um die Energiewende weltweit voranzutreiben. Wir liefern 100% Ökostrom und Gas zu fairen Preisen mit Preisgarantien. Mit Love & Power leisten wir einen Beitrag zur Energiewende. 🌎 Als Anbieter erneuerbarer Energien versorgen wir mittlerweile mehr als 7,7 Millionen Kunden weltweit. Kraken, unsere intern entwickelte Energiemanagement-Plattform, hilft uns, herausragenden Kundenservice zu bieten und ebnet den Weg zum smarten Energienetz der Zukunft. ⚡ Seit 2020 sind wir als erstes Tech-Unternehmen unter den Energieversorgern in Deutschland am Markt.
Love & Power
Written by the company
- Wir gehen die Klimakrise an
- Als EnerTech-Pionier treiben wir die Energiewende weltweit voran und liefern Menschen rund um den Globus 100% Ökostrom und einen herausragenden Service. Octopus Energy ist seit 2016 auf dem Markt und hat schon über 7,7 Millionen Kund*innen. Die Energiewelt der Zukunft - 100% enkeltauglich, 100% digital Die Zeit drängt und wir glauben, dass die Klimakrise nur mit globalen Lösungen gemeistert werden kann und mit einem Blick jenseits des nationalen Tellerrands. Lokale Aktivitäten sind zwar gut, haben aber nicht genug „Power“, um in Sachen Klimaschutz schnell genug etwas zu bewegen. Nur günstiger Ökostrom kann fossile Energiequellen schnell genug ersetzen, etwa als klimafreundliche Alternative beim Heizen und im Verkehr. Wir setzen auf Digitalisierung und Nachhaltigkeit, um Energiemärkte weltweit zu revolutionieren und einen großen, grünen Fußabdruck zu hinterlassen, oder besser einen Tentakelabdruck! 🌎💚
100% knebelvertragsfrei
Wir ermöglichen unseren Kunden Flexibilität
Wir finden, dass ein fairer Deal keine Knebelverträge benötigt, aus denen man so schnell nicht mehr herauskommt. Wir haben Tarife mit langen Preisgarantien und Laufzeiten für jene, die langfristig planen möchten. Aber wir finden immer eine Lösung, wenn jemand einmal nicht bleiben möchte. Love & Power
Contact info
August-Everding-Straße 25, 81671, München, Germany
- 0800 400 8010
- hallo@octopusenergy.de
- octopusenergy.de
4.8
Excellent
97K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Warm and cosy.
A person named Saul who I communicated with via email at Octopus Energy was caring, compassionate and very understanding.
The free electric over blanket I received from Octopus stopped working and, being a pensioner trying not to put my heating on, the throw was such a great comforter so, Saul arranged for another one which arrived quickly. Saul is a great credit to Octopus. Thank you soooo much Saul.
16 January 2026
Unprompted review
Everything went really smooth and easy
Everything went really smooth and easy. So happy that I did it!
14 January 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
One year anniversary
I've signed up for an variable price electric energy contract exactly one year ago. Happy anniversary.
I'm stuck in the interrim rate, waiting for Smart Meter installation and configuration. So far Octupus has not kept a single timeline promise and they missed their timeline projections by a factor 3-4
Octupus communicates frequently. Unfortunately with little new information
12 January 2026
Unprompted review
Reply from Octopus Energy Germany
Hello Malte,
thank you for your feedback and for sharing your experience.
We are already in direct contact with you and are currently reviewing your request in detail. We understand that the delays in smart meter installation and the failure to meet deadlines can be frustrating—we apologize for this. We are working as quickly as possible to clarify the status and will get back to you shortly with concrete next steps.
Thank you for your patience. I will contact you again shortly.
Best regards
Janine & your Octopus Energy team 🐙
I decided to go with Octopus Energy…
I decided to go with Octopus Energy after I compared different options on Check24 to see what fits me the best. Everything went smoothly and quickly so far. They took the first 42EUR from my account yesterday :)) I hope everything will go well with them, because I don't want to change providers often.
29 December 2025
Smooth transition from old provider to Octopus via c24.
The experience through C24 for contract change was seamless and amazing.
3 January 2026
A serious and responsible company
A serious and responsible company, everything was very easy, no tricks, very happy with them.
20 December 2025
Transparent pricing
Transparent pricing, a solid mobile app with no spam, and a helpful support team. The referral rewards are a nice bonus as well.
28 November 2025
Unprompted review
alles nice and easy
19 December 2025
Best customer service.
Best customer service.
It was so easy to transfer to Octopus from Stadtwerke (which is an awful company btw) so I am very very happy with Octopus Energy.
I am a fan. And super easy for non German people as they communicate in English as well.
Liebe Grüßen
Iris
:)
26 December 2025
Unprompted review
Extremely responsive and helpful customer support
Extremely responsive and helpful customer support. They always replied really fast (less then 1 hour) abd genuinely seemed to care and be helpful.
23 December 2025
I used Check24 to switch providers
I used Check24 to switch providers. The target date is the end of December. So far, everything is going well, I don't have much else to report yet but it's looking good.
18 December 2025
Unprompted review
Great service
On top of the good prices, they have great customer service. I had an issue while switching suppliers (not their fault) and they were incredibly helpful. They also provide service in English which is greatly appreciated. I don't think you can't ask for anything else from an anergy supplier.
9 December 2025
Transparent and competative
The pricing is transparent and competative. Their phone application is functional and does not spam with offers.
You can get rewards by a referral scheme and there is a support team available if you need it.
29 June 2025
Connection was easy
3 December 2025
It was very quick and comfortable
It was very quick and comfortable. No huge processes and not too much time taking.
It’s simple and quick
11 December 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.