I'm new to Germany, and the electricity system here is very different from what I'm used to back home. Tim helped me navigate through all that and helped me sign a contract with Octopus. I'm very cl... See more
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I used to change my provider every year... Until I started using Octopus. Great service and website! And they offer fair prices without +30% on the second year... I can only recommend them
I started my registration process at 26th January. I could only get my approval to start my contract for 26th February. Meanwhile Stadtwerke called me and my landlord had to pay the February bill. I... See more
Company replied
10 stars service , app is so nice and understandable, support service by calling , super friendly and english speaking ! Super team , super company. I was 10 years with worse company like NEW ag elect... See more
Company details
Written by the company
🐙 Octopus Energy ist ein globaler EnerTech-Pionier und nutzt Technologie, um die Energiewende weltweit voranzutreiben. Wir liefern 100% Ökostrom und Gas zu fairen Preisen mit Preisgarantien. Mit Love & Power leisten wir einen Beitrag zur Energiewende. 🌎 Als Anbieter erneuerbarer Energien versorgen wir mittlerweile mehr als 7,7 Millionen Kunden weltweit. Kraken, unsere intern entwickelte Energiemanagement-Plattform, hilft uns, herausragenden Kundenservice zu bieten und ebnet den Weg zum smarten Energienetz der Zukunft. ⚡ Seit 2020 sind wir als erstes Tech-Unternehmen unter den Energieversorgern in Deutschland am Markt.
Love & Power
Written by the company
- Wir gehen die Klimakrise an
- Als EnerTech-Pionier treiben wir die Energiewende weltweit voran und liefern Menschen rund um den Globus 100% Ökostrom und einen herausragenden Service. Octopus Energy ist seit 2016 auf dem Markt und hat schon über 7,7 Millionen Kund*innen. Die Energiewelt der Zukunft - 100% enkeltauglich, 100% digital Die Zeit drängt und wir glauben, dass die Klimakrise nur mit globalen Lösungen gemeistert werden kann und mit einem Blick jenseits des nationalen Tellerrands. Lokale Aktivitäten sind zwar gut, haben aber nicht genug „Power“, um in Sachen Klimaschutz schnell genug etwas zu bewegen. Nur günstiger Ökostrom kann fossile Energiequellen schnell genug ersetzen, etwa als klimafreundliche Alternative beim Heizen und im Verkehr. Wir setzen auf Digitalisierung und Nachhaltigkeit, um Energiemärkte weltweit zu revolutionieren und einen großen, grünen Fußabdruck zu hinterlassen, oder besser einen Tentakelabdruck! 🌎💚
100% knebelvertragsfrei
Wir ermöglichen unseren Kunden Flexibilität
Wir finden, dass ein fairer Deal keine Knebelverträge benötigt, aus denen man so schnell nicht mehr herauskommt. Wir haben Tarife mit langen Preisgarantien und Laufzeiten für jene, die langfristig planen möchten. Aber wir finden immer eine Lösung, wenn jemand einmal nicht bleiben möchte. Love & Power
Contact info
August-Everding-Straße 25, 81671, München, Germany
- 0800 400 8010
- hallo@octopusenergy.de
- octopusenergy.de
4.8
Excellent
97K reviews
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Customer service was immediate
Customer service was immediate, helpful and efficient. lightyears better than Vattenfall!!!
23 February 2026
It was a smooth process and glad they…
It was a smooth process and glad they have english options.
19 February 2026
Very simple and smooth process
Very simple and smooth process - especially if you compare with other providers and being an expat.
12 February 2026
Outstanding service
As an expat it can be hard to enter and process the admin that comes with a move. Octopus was clear, user friendly, transparent and convenient. Customer service was outstanding and greatly supportive.
19 February 2026
Digital and fast 👌
17 February 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
My registration process
I started my registration process at 26th January. I could only get my approval to start my contract for 26th February. Meanwhile Stadtwerke called me and my landlord had to pay the February bill. I believe the process could have been completed earlier.
Thanks to Daniela from Octopus Energy team, she reached out to me personally, addressed my concerns. I appreciate the customer service response and the way they handled the situation.
26 January 2026
Reply from Octopus Energy Germany
Hi Burak,
Thank you for your honest feedback. We are truly sorry that the start of your contract was delayed – we completely understand how frustrating this situation has been for both you and your landlord.
Unfortunately, the switching process is often tied to rigid market deadlines that are largely beyond our control. Nevertheless, our goal is always to make the transition as smooth as possible.
To clear this up for you, I will reach out to you personally to take a closer look at your case and find a solution together.
Love&Power Daniela+ Team Octopus 🐙❤️
1A ********
7 January 2026
Great experience signing up
Great experience signing up. It doesn't get any easier than that. Prices offered are also quite good
1 February 2026
They automatically adjusted my payment…
They automatically adjusted my payment based on my consumption and transferred the remaining amount to me. I have never experienced such a straightforward process before.
9 February 2026
Unprompted review
Cheap and easy
One of the cheapest options and best reviewed options for my city. The contracting process was easy and, thanks to a referral for a friend, we got a nice bonus to start with.
6 February 2026
Easy to sign up
20 January 2026
Easy to get in touch
Easy to get in touch, immediate response, friendly and helpful employees. Everything to my content.
13 June 2025
Utility provider of the 21st century
Fast, good prices and a good digital experience.
22 January 2026
Am satisfied with this Anbieter since…
Am satisfied with this Anbieter since am with them no problem at all I can introduce them to many people I knew Once again am happy to be with them thanks a lot
27 January 2026
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