Octopus Energy Reviews 

I very friendly lady

The most gorgeous, helpful, personably email exchange from Jess. Was so refreshing to not only be dealing with a human (& so quickly) but such a lovely, professional, kind & helpful one at that! Thank you

Chris steered me in the right direction with solar batteries E-car to get the solar installer to change the way your systems and my set up all worked better.

I was so touched when I recieved my flowers from Octopus. I explained that I was unable to increase my bill due to my Husband waiting for spinal surgery. It was so unexpected to get the flowers through the post.

Mollie was very knowledgable and helpful

I've had a five-year problem with a gas meter not working properly. Taken this up with several suppliers with little progress. Octopus Energy, however, took the reigns and ran, and ran with it. Thank you Anna for your persistence in resolving this issue.

Steph was very helpful and sorted out my problem quickly.

Kane was very patient and answered all our quest

Brilliant lady member of staff. She listened , explained the situation and assured me that the supplies will be recorded and detailed to me. She also let me know ow my new property is supplied by octopus and when im in will be happy to continue their service. So happy. Thank you

Simple friendly service. Got the job done. About to cash in on recommemdation offer. Go Octopus if you want to change. I will not move from them unless they do something very wrong!!

I was very happy with the out come of my phone call to renew my n ew tariff

I spoke to Andrej about a fixed contract and he was most helpful - he sorted it straight away to my satisfaction and was polite throughout. Very impressed

Personalised suggestion from call handler.
I really enjoyed that.

Camper was rapid, patient and got the information I needed. Only concern was the initial wait

I reached Conor really quickly on the phone, which in itself is remarkable these days. He sorted the problem, quickly and politely. Thank you

Shaakirah was very helpful and polite. She resolved all my questions. Thanks

Very professional

George H, who responded to my query did so quickly and completely

Quick response
Speedy refund with no questions
Follow up polite and overall excellent experience

Very smooth transfer. The customer service team were exceptionally helpful when I called to find out how the transfer to separate import/export tariffs was proceeding. Good app. Definitely recommend so far.