Octoclassic Reviews 

461
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 32 reviews, reviewers had a great experience with this company. Many customers successfully found hard-to-locate replacement parts, praising their perfect fit, beautiful craftsmanship, and overall quality that often exceeded expectations. People frequently highlight the exceptional service, with staff being helpful, responsive, and professional in addressing needs and queries. Conversely, a small portion of people felt that some products were of low quality, describing parts as brittle, poorly fitting, or not matching original equipment. Additionally, some customers experienced lengthy delivery delays and a lack of communication regarding order status.

What people talk about most

Product

People report positive experiences with product quality, with many reviewers praising the outstanding quality... See more

Quality

Users describe ambiguous interactions with quality, with many customers praising the outstanding quality,... See more

Service

Clients share ambiguous opinions on service, with some reviewers highly recommending the services for being... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing frustration over long... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers experiencing fast delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good communication. Good packaging. Fast despatch. As described. Helpful when first item wasnt quite right size / fit. Ended up with a good fitting hard to find / replace part - no nonsense good quali... See more

Rated 5 out of 5 stars

They found the part I had been looking for over the last three months, something other places couldn’t manage. They also provided me with a much faster mail carrier, fully adapting to my needs. On... See more

Rated 5 out of 5 stars

Kamil made all my purchases from OctoClassic very easy. And since my special orders had to be handcrafted for my Mercedes (R129) - he continually kept me informed every week regarding my purchases. Th... See more

Rated 5 out of 5 stars

Great company, great products! Fast replies on any issues at all: positive feedback from the helpdesk! Their youtube videos help with assembly! Delivery time depends on the products configuration.


Company details

  1. Auto Parts Store

Written by the company

3D printed spare parts for classic cars


Contact info

3.8

Great

TrustScore 4 out of 5

461 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 62% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(461)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The whole experience was awesome

The whole experience was awesome. It's always a little nerve wracking ordering from another country. The order was processed quickly and arrived much sooner than I expected. And the parts were very well made.

13 January 2023
Rated 5 out of 5 stars

We took a chance and ordered $1,000…

We took a chance and ordered $1,000 worth of items through Octoclasic. We had delivery problems, so I emailed them to troubleshoot the issue. Octoclasic jumped right in and the items were delivered soon after. The issue was the delivery company in the US. We are very satisfied with our order, high quality and as described. Would definitely order through this company again.

10 January 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Quality and Customer Service

I ordered a few items for my classic C124, and the quality were excellent. I had an issue with one of the items as I’ve received the wrong side, but that was not a big of a deal with Octoclassic, as I’ve contacted Customer Services, and their specialist Wioleta was very professional, efficient, and patient. She had managed to solve my problem in no time, and made sure that the part number is updated on the website.
Thank you Wioleta and Octoclassic for your both amazing quality parts and customer service.

4 January 2023
Unprompted review
Rated 5 out of 5 stars

Great product

Great product, quick delivery for an international order.

31 October 2022
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Reply from Octoclassic

Many thanks for your opinion!

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