Octane Rent - Luxury Car Rental Dubai Reviews 

Good experience. the car, the delivery and pick-up done as expected.
Good price and no deposite.

They “verified” my documents, took AED 662.40, then refused the rental and didn't want to refund my upfront payment

One of the worst rental experiences I have ever had. The entire process—from collecting the vehicle to returning it—was hell.

Before paying, I clearly told Octane that my Emirates ID was expired and asked them how I should complete their form. They told me to proceed. After reviewing my submission, they wrote that my documents had been “successfully verified” and requested an upfront payment of AED 662.40.

They briefly mentioned bringing original documents. However, only after confirming receipt of my money did they send the crucial details: digital copies, scans and photographs would not be accepted; UAE residents required local UAE documents; and failure to provide them would be treated as cancellation caused by the customer.

At collection, they rejected my documents.

I immediately offered to return within a few hours with another eligible driver. Instead of helping resolve the issue, Octane informed me that my AED 662.40 was non-refundable. They also said the Volkswagen Teramont I had reserved had suddenly been sent to a service centre.

I had guests waiting at the airport and important commitments. Because Octane was refusing to refund my upfront payment, I felt financially trapped into accepting their available replacement: a 2021 Toyota Land Cruiser 200.

My original booking total was AED 1,656 The replacement cost became AED 2,136plus another AED 150 for an international driving document. I ended up paying substantially more for an older vehicle that I had never originally chosen.

Getting the car was hell. Octane told me it would be ready in 15 minutes, but the collection process took nearly two hours. After finally receiving it, one of the rear seats would not unfold—even though I had repeatedly stressed that I specifically needed a working seven-seat vehicle.

Giving the car back was another hell. The registered driver unexpectedly had to travel one day early. I was not asking for any refund for the unused day; I simply wanted Octane to accept its own car early. Instead, I was told about an AED 525 charge and was quoted AED 245 plus VAT to add another driver for only one day. The conversations, approvals, waiting and return process consumed several more hours.

This company wasted a major part of my Dubai trip and put me in an embarrassing position in front of my guests.

I have retained the full WhatsApp conversations, payment confirmations and signed agreement. My advice is simple: do not deal with them and do not pay anything upfront

Based on my experience, I would never rent from Octane again

Fantastic costumer service, responsive and great car selection. No hidden costs. Thanks

The booking process pricing and staff behavior was very good. Hoping to book more cars in the future

Great experience dealing with octane full process from A to Z is smooth cars are clean and best prices

The staff handled everything professionally from the moment I arrived. Thet explained the rent details clearly, completed the paperwork quickly and made the pickup process smooth.

Octane was a pleasure to deal with. They have a good varierty of vehicles and any concerns are dealt with promptly. Would use their services again 100%.

Everything was great, the car was delivered on time, everything was very well explained in terms of the rental. My only issue was with Android auto which didnt want to work with my phone and the car I was renting

Amazing place with amazing service and luxury cars am a big customer for them I love the place so much…, 😍

Eric was good! Octane was good!

Easy to book. Was on time and helpful with everything that had to do with the car, whether it was parking, cleaning etc.

The online booking process was simple and clear. I was able to choose my car quickly, confirm the rental without confusion, and receive updates right away. Very convenient experience overall.

I rented a luxury sedan from Octane Rent and the comfort level was excellent. The seats, smooth drive and quiet interior made long drives around Dubai much more enjoyable than I expected.

I had booked a car with confirmed delivery at 10:30 for important work appointments.

I had already informed them the day before about the urgency and the need for punctual delivery.

The vehicle was not delivered on time due to a “technical issue” and no alternative car was provided. Despite the situation, they did not make any real effort to find a solution.

Because of this, I was forced to cancel and delay multiple important work meetings.

To make things worse, after I raised the issue, I was told they would offer me a strong discount for a monthly rental to compensate for the inconvenience. I was asked to choose a car, but in the end they simply sent me the same prices listed on their website.

Very disappointing service, poor problem management, and no real customer care.

Great experience with Octane car rental. Starting from convenient booking process, excellent car condition and overall service is very professional. During rental period the team supported and helped in any queries. Highly recommended 👍

I had rented several luxury and economy car from octane. Best car rental in uae

Perfect rental office. Everything was smooth and quick. Car was perfect clean and price was great!

Quick booking, fair price, car delivered on time. Returned it at the airport with zero hassle.

I chose Octane Rent because of their reputation and they didn't disappoint. Everything was handled honestly and professionally. I felt like dealing with a company that values long-term trust.

I rented a sports car and it truly elevated my Dubai visit. The vehicle was in excellent condition and drove smoothly. It added a special toutch to my overall trip.