OCS Worldwide Reviews 

After having a frustrating experience with OCS ,they have resolved the issue since then and finally got in touch with me guaranteeing that my parcel will arrive in the upcoming days.For that I thank them.

Would recommend totally, reliable, trustworthy, professional, every thing you need in a company to help in what can be a stressful situation.. no hesitation in giving my full endorsement to the company

Dublin Airport OCS managers at control room slowly destroying those company , absolutely disgraceful behaviour, they treating employees like trashes

Awful and terrible service. I booked their service via parcel2go.com. My package was a birthday gift for my niece who recently lost her mum. However it never reached to her and after 3 weeks of showing in transit finally I was told they have lost the package. As simple as that. My package didn't fly. I'm sure it's somewhere in their depot but they couldn't bother to search for it. Insensitive and irresponsible company who caused me a heartbreak and a financial loss and I was not compensated.

Awful service. Seller promised me that the package would be delivered in 3-6 working days, it’s been ten working days and still no sign of it. Tracking number says it has been in the country for the past 7 days.I contacted An Post who I paid the customs charge to, and they say the package still hasn’t been handed over to them.

I am a small business and regularly import from China most of the time I use Fedex or DHL. But as the cost of air freight has gone up a lot I thought I would try OCS as they were suggested by my Exporter in China.

Once the goods arrived I paid immediately by Bank Transfer for the import charges and duty to OCS against a invoice they raised.

I was contacted a few days later by their haulage company who said they would deliver the goods on Friday (2 days later) , I agreed and waited for the goods that did not arrive , by Monday I started to Call OCS who were indifferent and said they would get back to me but did not (I chased them twice ).

I then received a email from my Chinese exporter who told ma that OCS had told them we had not paid the import charges (Which was a lie especially as there was a gap of 7 days between my payment of the charges and chasing them on delivery.

This company is unreliable and resort to underhand tactics to shift blame , I will Never use them again.

Regrettable service, my package didn’t arrive and they don’t answer my emails.

I ordered some products via skinnydip london and they use the ocs worldwide courier.
I was told to expect delivery within 7 working days. It's been 11 working days and I still haven't received my parcel, OCS has been ignoring my emails

Very poor service and staff they worker at the customer service was very rude to me and not helpful so I had to shop with (worldcannabis.shop) which they helped me out and sent my package to Canada they're the best

I just received my shipment from the U. K. to Donegal, Ireland. It arrived within the time window I had been given. I would use this company again as I had no issues with the service.

My experience with OCS office staff has been very disappointing. The staff appear incompetent, unprofessional, and often rude. Many of them seem unsure about what they are supposed to do or how to handle basic issues.

It is difficult to understand how the Ministry of Justice in the UK awarded them a security contract when the internal management appears so poorly organised.

The OCS office teams—including HR, Controllers, and Payroll—do not seem to know how to properly manage the staff who transferred from Mitie. When problems arise and someone calls the provided contact number, the common response is that they have no idea what to do.

If an email is sent to any member of staff, the response is usually that it is someone else’s responsibility. As a result, emails are passed from one person to another, generating long email chains involving many people but without any actual solution.

This gives the impression that some staff are simply sitting in their positions without providing effective support. In my view, this level of incompetence damages the reputation that OCS has built over more than 120 years.

Overall, the management appears highly unprofessional and unable to handle staff issues properly.

A very bad experience!
They never sent at notification when the packet arrived to Denmark and when I used their trackingsystem it didn't say where to collect the packet.
They never answered my mails, I couldn't call them and I was really tired trying to find my packet. Finally the seller couldn't find it either and gave me a refund.

Package sent from Amazon and arrived two days ahead of schedule.

I live in the Netherlands. I subscribed to the London Times on Mai 21. That's seven weeks ago. Since then only one paper has arrived. So I missed six papers. I called about ten times. It's a waste of time. So now I've cancelled my subscription.

Ordered a daily mail subscription for my grandmother. Paper arrived a week after print date. Cancelled online and given no confirmation email, to phone and find I had been charged £10 cancellation fee even though it stated nowhere online of this fact. Avoid!

Excellent service and great customer care when I had a problem. Thanks so much Phil Rees and your team for getting my parcel back for me. With your pressure and perseverance it all worked out in the end.

Can’t thank you enough and would certainly recommend and use you again.

THE WORST AND MOST UNPROFESSIONAL LOGISTICS COMPANY EVER!
Thank you so much for NEVER answering any of my emails, that tracking is prehistorical, and doesn't even update correctly
AND I STILL DIDN'T RECEIVE MY SHIPMENT

Contacted by some Indian fellow stating he was from Customs and Excise at Heathrow and telling me I had to pay £20.57 duty on my shipment from South Africa. Next, received an email from the same lying low-life which showed he was NOT from Customs and Excise but OCS - the £20.57 now £30.57, £18.00 of which was for their admin fees. I had paid shipping from South Africa to my home in Cornwall and yet they are charging me "admin fees" which in reality are courier costs and are more to courier it from London to Cornwall than the air-freight cost from South Africa to my home address.

Phoned to complain and was put on to another person of foreign extract who was thinks that because he can talk to people like dirt in Southern Africa he can do the same here.

Complained to customer services and told I could not speak to a manager, but needed to send my complaint in writing which I did by email. Two days later received an email from the original low-life telling me I had twenty-four hours to pay up or my shipment would be returned to SA.

Either OCS are running a scam which is from the senior management down or there is some kind of scam going on at a lower level - either way this company should be avoided and shut down by the authorities.

They delivered my parcel instead of Europe to America ... I have been waiting for a month and they are not doing anything .They lie to my messages . I paid for clothes and transportation I never received . The worst company. Only lies ,too many lies ... Shame on them ...

Worst courier service ever. The tracking system is crap and the attitude of their staff is poor too. My parcel was showed as delivered but the reality is it got returned to my address for no specific reason or notice prior to the return. As I tried to ask for a reason, they simply just rejected to take up any responsibility or answering to my question but only responded with "This is not a guaranteed service". I would never ever consider to use this service again, and I hope y'all won't risk on this one. Its not worth it. I wasted 100 pounds on this, and had to change to DHL, which is SOOOOO MUCH BETTER.