Oceanic Teak Furniture Reviews 

381
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

ordered 10 seat Hudson table. Delivery was spot on and the pallet was well prepared so as to avoid any damage to the furniture. Lots of cardboard to protect the chairs as well as the table. Wel... See more

Rated 5 out of 5 stars

I’ve purchased teak furniture from Oceanic a couple of times and their teak furniture is outstanding. And they stand behind their products with a great return policy if something isn’t right. Highly... See more

Rated 2 out of 5 stars

I bought a 5 piece dining set from them but was disappointed when it arrived by trucking company. One chair was damaged and the tank surface was defective. They promised to replace these items but aft... See more

Company replied

Rated 5 out of 5 stars

Two weeks from order to arrival, 48 inch teak storage box. Looks great, well built, fully assembled, high quality hardware, lid has soft close and stays open. Did I mention no assembly required? Also... See more

Company details

  1. Furniture Store

Information provided by various external sources

Selling Premium Outdoor Teak Furniture to the whole country."An investment you can afford to make"


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

381 reviews

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No recent history of asking for reviews

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4.4

All reviews

(381)

4 reviews in the last 12 months

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Rated 5 out of 5 stars

I purchased two deluxe loungers with…

I purchased two deluxe loungers with cushions and could not be more pleased with both items.
The loungers and cushions are very high quality and well engineered.
I would have purchased furniture covers as well if offered.
National Covers out of Carlsbad California is handling this for me.
Delivery was quick and without issue.
Thank you Oceanic Teak Furniture for a positive experience!

16 May 2021
Unprompted review
Rated 5 out of 5 stars

Two weeks from order to arrival

Two weeks from order to arrival, 48 inch teak storage box. Looks great, well built, fully assembled, high quality hardware, lid has soft close and stays open. Did I mention no assembly required? Also customer service picked up when I called. Shipping emails aren’t very useful because heavy items like this come freight but delivery was flawless.

13 May 2021
Unprompted review
Rated 5 out of 5 stars

Pandemic Sanity Saver

My wife and I bought an 8-seat dining set at the tail end of 2019. Little did we know that it would prove to be a Godsend! When summer 2020 settled in here in eastern PA after the initial panic of the lockdown, we we able to use this beautiful table to socialize with other couples over cocktails or a meal and remain six feet apart at the opposite ends of the table and outside in the fresh air. Can't tell you how healing to the spirit it was to be able to safely gather with dear friends during that difficult time. We used it right up until the first snows and it's fully back in regular service now.

ps: the table and chairs look fantastic!

Thank you, Oceanic Teak!

12 May 2021
Unprompted review
Rated 5 out of 5 stars

The furniture is absolutely gorgeous!

The furniture is absolutely gorgeous!! I am beyond thrilled with the quality as well as their customer service. I called or emailed with different questions and their representatives were always more than happy to help. I would highly recommend buying furniture from them. I can honestly say we will for sure use them in the future! Thank you Oceanic Teak for such beautiful quality furniture for our deck!

12 May 2021
Unprompted review
Rated 5 out of 5 stars

I bought online unseen based on reviews…

I bought online unseen based on reviews and it has been a very happy experience. The customer services team was very responsive to my delivery worries as there is no vehicular access. When the driver arrived he was incredibly helpful (and took all the packing away). Most important of all the product is high quality, well made and looks great. The table, which had to be assembled, went together very easily. I recommend them highly.

6 May 2021
Unprompted review
Rated 5 out of 5 stars

I purchased a teak dining table with…

I purchased a teak dining table with seating for 8. The quality is excellent and I am very pleased with it. More recently I purchased a 72” bench. It arrived damaged and they shipped me another ASAP. This company is great!

29 April 2021
Unprompted review
Rated 5 out of 5 stars

I rarely write reviews but I must say…

I rarely write reviews but I must say these products are of the highest quality and the customer service has been outstanding. We love our dining set, loungers, and side table, and get compliments from guests all the time. The customer service team went above and beyond to overcome an initial shipping delay (with a third-party logistics company) and get our order to us in a matter of days. We couldn't be more pleased and highly recommend Oceanic Teak.

28 April 2021
Unprompted review
Rated 4 out of 5 stars

Definitely Recommend!

There were a few bumps in the road with my order but the team at Oceanic Teak were first class. Their customer service has been excellent. I ordered a 5 seater Laguna Deep Seat set. It was delayed on the ship from Java but the team kept me up to date about this with regular emails. Unfortunately the wrong cushions were sent but again the customer service team have gone out of their way to provide a solution. I'm very happy with the quality of the furniture. It looks beautiful. I'm only knocking off a star for the issue with the cushions else it would have been 5 stars. I would definitely recommend this company, it's one of the few that cares about it's customers!

23 April 2021
Rated 5 out of 5 stars

The quality and price cannot be beat!

I did a lot of research and Oceanic Teak had the lowest prices. I took a chance, they are located in Florida and I live in Washington State. They sent me emails on the progress and when they shipped I expected at least two to three weeks. I got the table and chairs seven days later. The quality is outstanding. I would certainly recommend Oceanic Teak to even the most particular buyers.

22 April 2021
Unprompted review
Rated 1 out of 5 stars

Terrible.

Not great. The order didn't arrive, although I got all the emails which specified delivery dates etc. Eventually I rang to discover that in fact there had been some kind of glitch. The furniture was now £300 more and the woman on the phone gave no explanation and was rude. After I left this review (previous edition) she then rang me absolutely furious and really quite nasty. Apparently, although I had received delivery confirmation etc, my card had not gone through. (I had moved house but my bank hadn't yet amended my card details). I explained that had she been kinder and not so rude I would've happily reordered and paid the extra. But I prefer to do business with polite people, as a matter of principle. I notice another review of this company which experienced unhelpful customer service. When I reflected back to her what I experienced she didn't even recognise how aggressive she was being (daughter of the owner, I understand). As a psychotherapist, I'm used to dealing with all sorts of folk all the time, and I'm afraid I suggested she perhaps find one of my colleagues.

22 April 2021
Unprompted review
Oceanic Teak Furniture logo

Reply from Oceanic Teak Furniture

Hi Judith,

Apologies for the confusion but as we did tell you on the phone, your order did not go through. Which is why the order did not arrive.

It was by no fault of either of ours. The system did say that it was declination of the card provided. But I do know banks can be a nuisance with large amounts of money to process.

We do care a great deal about our customers, however this was just complete misunderstanding.

What we do not appreciate as a company that works very hard to do the very best for our customers, is being told that "we need to see a therapist".

I'm sorry it didn't work out this time, we do hope you find some furniture to enjoy in this sun elsewhere.

Kind Regards,

Sarah

Rated 1 out of 5 stars

I'm very surprised to read the previous…

I'm very surprised to read the previous reviews as I have had a very different experience with Oceanic Teak Furniture.

I have finally received my table and chairs and am happy with the quality however, customer service was probably the worst I have ever experienced.

We ordered our furniture in February for delivery at the end March which in principle would be fine. To be fair to them they did try to deliver and it was much earlier than on the website. However, as it was lockdown and this was for our holiday home we couldn't get to the property to receive the delivery so I phoned and they agreed to hold it for us until end March when we were able to travel. So far so good....

I phoned the week before as requested to organise the delivery and they told me it was no longer possible and we would now have to wait. After much discussion with Frances who was very rude, she agreed to do a one day delivery so it could arrive on a date when we were going to be at the property.

We were at the property, a 3 hour drive for us when I received an email from Paul saying they could no longer deliver when they had said with no reason as to why and very little apology. Again after many emails and rudeness from him we finally agreed a date but this meant we would have to travel a 6 hour trip in a day to accept the furniture 2 weeks later.

So all in all very poor and unacceptable customer service and I certainly won't be recommending them.

21 April 2021
Unprompted review
Oceanic Teak Furniture logo

Reply from Oceanic Teak Furniture

Good Afternoon Hilary,

We are very happy to hear you have received your furniture and pleased with the quality.

It is quite unfortunate that you feel so let down by us, specifically Paul and myself. Like you mentioned we tried to deliver earlier than anticipated which majority of our customers are thrilled about. We understood your situation and I did try to help. I felt we left our half an hour phone conversation on good terms. Especially after we offered to pay for the additional 1 day service cost even though we had already been charged outgoing and inbound delivery fees for your furniture.

From what I read on the emails, Paul did explain why it could not be delivered when you had asked. I apologise that your experience was 1 star however, to be fair to us we did try our very best to work with you on this. I do believe Paul did tell you on March 31st that April 7th delivery wasn't going to be possible and that April 12th was the earliest we could get it to you.

Fortunately you have your furniture and your renters can enjoy it. As a business owner yourself you can imagine how a 1 star review can affect us. It really is a shame that it has come to this because we are a business that prides itself on our customer service and will continue to do so.

If you ever have any issues please let us know.

Regards

Frances

Rated 5 out of 5 stars

High Quality Teak Furniture

The quality of our dining table and six chairs totally exceeds our expectations. We’ve invested in other brands of teak furniture in the past and nothing compares to the quality of this product. We were equally thrilled with the ordering and shipping process. We’ll recommend Oceanic Teak Furniture to all our friends and family.

19 March 2021
Unprompted review
Rated 5 out of 5 stars

Superb quality and service!

Superb quality and service! My wife and I ordered the 95in the rectangular table and 8 Hampton armchairs. We are extremely impressed with the workmanship. Chairs arrived fully assembled and the table needed minimal work. I would highly recommend Oceanic Teak Furniture for their product and customer service!

11 March 2021
Unprompted review
Rated 5 out of 5 stars

Great quality

Great quality, exactly as described. Incredibly rapid delivery by an incredibly nice and helpful driver. Very happy with our purchase!

9 February 2021
Unprompted review
Rated 5 out of 5 stars

Beautiful furniture

Beautiful furniture. As advertised. Professional business. Would recommend to family and friends.

15 January 2021
Unprompted review
Rated 5 out of 5 stars

Unexpected Quality

I own a DIY workshop/training facility. With little time to spare, I elected to order rather than build. Dovetail joints in the table frame, bungs over screw heads, and a finish that required little sanding was a pleasant surprise. I finished my Folding Bristol Set with Odie's Oil (no affiliation). ShopClass-NB

7 December 2020
Unprompted review
Rated 5 out of 5 stars

The best customer service!

The best customer service!! I placed an order with Oceanic Teak Furniture right before Thanksgiving. The team went above and beyond to ensure it was delivered before the holiday so we could enjoy it. I would highly recommend purchasing from this company. They are professional and definitely meet the needs of their customers requests.

23 November 2020
Unprompted review

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