We recently purchased a cream simple iron bedstead for our second bedroom used for guests . We wanted a light weight stable replacement for a heavy wooden frame . Put together by our handy man w... See more
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Review summary
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Reviews shaping this summary
Unfortunately, my chosen purchase turned out to be just too firm for my temperamental back. As a result I had to inform them I wished to return the mattress. This they accepted with no drama. It took... See more
Purchased the Hamilton Satin bed frame in August 2017. The decorative brass had started to tarnish (no fault to the company). I contacted the Original bed company to see if I could purchase a rep... See more
I had 2 beds and 2 mattresses delivered to my house, and i am very impressed. The super-king and small double are really well made, the finish is beautiful. The super-king mattress is without a doubt... See more
Company details
Written by the company
✂️ Special sizes and colour matching possible 📫 sales@obc-uk.net 🚚 🇬🇧 🇮🇪 🇧🇪 🇫🇷 🇺🇲 🇦🇺 🇮🇳
Contact info
597 Kings Road, SW62EL, London, United Kingdom
- 0800 4640875
- sales@obc-uk.net
- obc-uk.net
4.3
Excellent
108 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 16% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Great value beds
I recently bought the Solomon bed from the Original Bed Company in glossy ivory, and I love it. It's incredibly good quality, and such good value. It was quick to assemble, and being able to choose the delivery day was really helpful. I also ordered the Juno Silk Mattress, which so far is comfortable. However it has got less padding on the top than I was expecting, so some people might feel like they need a topper. I love that its a family business and all handmade in the UK. I had a few questions before buying, and the customer service was great. I would definitely buy from again.
28 February 2022
Unprompted review
An excellent and beautifully…
An excellent and beautifully constructed bed. Really luxurious and comfortable. I'm so glad I decided to splash out and have it made.
21 February 2022
Unprompted review
Ugh. Proceed with caution.
Ugh, this is one of those life lessons where I didn't read the reviews. Absolutely no people skills or customer service. I was treated horrendously by them. I ordered a bed (not cheap, just over £1000) two weeks ago. I emailed to ask if there was one in stock and ready for Xmas. They abruptly said 'No, 9-12 weeks for delivery'. OK, no worries. Not particularly friendly, but no problem so far.
They then send me an email saying 'Your order has been processed and we are now working on getting it to you". I assumed, as would any sentient being, that this mean my ORDER had been processed and they were trying to get it to me. It then went on to say, WHAT NOW? And I quote 'Now we'll get your products ready for despatch.' So I send an email saying "Wow, thank you so much for doing it so quickly. Really made my Xmas!" No reply.
In the meantime, I sell my existing bed and buy a new mattress which is about to be delivered. 4 days later, as I expect they are busy, I call to ask if it is easier if I book a courier. I manage to speak to essentially an automaton. Frankly an answer machine would have been more empathetic and understanding. He condescendingly implied that I was an idiot for assuming that 'Your order has been processed' actually meant that. He said that it meant that my payment had been processed. Why didn't it say that then? Besides, I knew that. I already had their confirmation as such and it's debited my bank.
I ask why they don't just send an email saying 'Your payment has been processed.' to which he said, 'No one's ever misinterpreted it before.' That is surely a lie. Both my husband and I read that email and deduced the same thing. Not only that but he said that my email saying I was so happy it had been finished earlier (when it hadn't) didn't warrant a reply because it 'didn't have any evidence attached that I thought it had been finished earlier.' Really? What were they expecting? A brain scan? A photo of me selling my old bed? An affadavit? A selfie of my jumping up and down?
I asked if it would be possible just to change one word in the email to 'Your PAYMENT has been processed.'?
Then he slammed the phone down on me.
Nice. I'm sure they won't even deliver it now.
BUY FROM THESE PEOPLE AT YOUR OWN RISK.
14 December 2021
Unprompted review
Really well made, comfortable and looks great,
Bed arrived when it was scheduled, helpful delivery staff, great customer service with a query, really well made and put together and looks fabulous. Bed and mattress really comfortable... recommended
3 November 2021
Unprompted review
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