element14 New Zealand Reviews 

137
•
TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

Appalling. Order was to be shipped on 27th May. Contacted 7th June to get update. After three rounds of communication, was informed part was on back order and might be in late July. Element 14 was ha... See more

Rated 1 out of 5 stars

Don't buy from elements 14, not delivered your order and showing only processing use for public funds not refunded in case order cancelled,also staff very rudely behaviour. Better to buy another pla... See more

Rated 1 out of 5 stars

Special delivery instructions were given to leave at door .couldnt be delivered as no one home 3 weeks latter its returned to England .why are they so hopless

Rated 1 out of 5 stars

Rubbish service, I ordered a 3D printer 9th May got an order confirmation (in fact two) stating it would be due to be delivered on 20th May. By the 31st May I decided to ring up for a progress upda... See more

Company details

  1. Electronic Parts Supplier
  2. also in
  3. Electronics Company
  4. Electronics Store

Written by the company

We are a fast and reliable distributor of products and technology for electronic and industrial system design, maintenance and repair. To power your success, we provide 24/7 access to the products you need, a wide selection of services, and dedicated customer support every step of the way. We also offer • Over 1 million products in stock • Over 2,000 leading suppliers • Fast & reliable delivery • Technical support 24/5 • Fast growing Industrial product range; and much more.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

137 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.4

All reviews

(137)

3 reviews in the last 12 months

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Rated 4 out of 5 stars

Farnell my first choice for buying parts

Almost always a good experience with many parts available *next day*.
Web site very slow, too many ads and cursor doesn't default to search box

9 October 2016
Unprompted review
element14 New Zealand logo

Reply from element14 New Zealand

Hi Gary,

Thank you for your feedback about the website. We continually look for improvement opportunities and will consider your suggestion.

Kind regards,

element14 team

Rated 5 out of 5 stars

Good products, great range and fast shipping

element14's wide range of well known brands and generally good prices make it an ideal store for many different categories of electronics - from individual components to power supplies, in system programmers, even power cords, etc. I can get everything shipped in one order rather than several which saves me time. They also offer free shipping above NZD $45, which is great value for money. After I ordered, the order was soon shipped out and it was delivered quickly. Overall very happy with the service.

7 October 2016
Unprompted review
element14 New Zealand logo

Reply from element14 New Zealand

Hello,

Thank you for such fantastic feedback. We are pleased to hear that you are satisfied with the product range, pricing and our service . We hope to hear from you again should the requirement arise

Kind Regards,
element14 team

Rated 4 out of 5 stars

Very Handy

Working in a large company in a rural location means access to parts or tools can be difficult at times. I'm very happy with the alternative avenue Element 14 offers to source these items..

7 October 2016
Unprompted review
Rated 4 out of 5 stars

Meeting my expectations every time

In many cases I can order parts in the afternoon and have them on my doorstep the following morning. Parts coming from further afield can take a few days, but typically arrive before the estimated delivery time. Component prices reflect this level of service to some degree, but in my opinion value for money is reasonably good. I don't recall ever seeing an error or omission in an order.

7 October 2016
Unprompted review
Rated 4 out of 5 stars

Communication = Great!

Every time I use the website to place an order, I find it very straight forward and user-friendly. I like the fact you can tell at a glance how many units are available globally, as well as for next day delivery, which lets you know if your parcel will arrive next day, in 6-7 days, or both! I also like the speed of delivery, with most things I order arriving next day - avoids costly delays due to slow delivery of materials. Element14 are my 'go-to' company for all electronic components.

7 October 2016
Unprompted review
Rated 5 out of 5 stars

Raspberry Pi purchase

Excellent feedback. Im from NZ and ordered the raspberry Pi and accessories on a Tuesday morning and it arrived from Australia the next day. Very impressed. Nice and easy to use website.

7 October 2016
Unprompted review
Rated 4 out of 5 stars

Great service.

I find Element 14 a great company to deal with with reliable service and delivery on time . The parts are always in stock and if there are any delays we are informed on when they will arrive , Thanks

7 October 2016
Unprompted review
element14 New Zealand logo

Reply from element14 New Zealand

Hi John

Thank you for sharing your experience with us.

Thank you for trusting element14 with your business needs, we're looking forward to working with you again in the future.

Kind Regards,
element14 team

Rated 5 out of 5 stars

fast, reliable and price OK.

I do multiple orders to Element14 every week. They are my first choice as usually they have what I want, I can get parts overnight reliably, and the price is OK. The local rep is also keen to help if its outside of my normal online orders.

7 October 2016
Unprompted review
Rated 4 out of 5 stars

Getting it wrong is not as important as putting it right

The product was faulty, but getting it replaced was very easy and efficient. I rang one afternoon and received the replacement by courier next morning. Now, that is service!!

7 October 2016
Unprompted review
element14 New Zealand logo

Reply from element14 New Zealand

Hi Derek,

Thank you for taking the time to send your feedback across.

It's great to hear that we were able to handle your order and delivered it in time. Thank you for trusting element14 with your business needs, we're looking forward to working with you again in the future.

Kind Regards,
element14 team

Rated 5 out of 5 stars

Great range

This is my source for a variety of products. Very few items that Element 14 does not carry. Also pretty fast delivery of orders.

7 October 2016
Unprompted review
Rated 5 out of 5 stars

quick and cheap

Good prices, next day delivery from AU to NZ, can't ask for more.

7 October 2016
Unprompted review
element14 New Zealand logo

Reply from element14 New Zealand

Hi Ehintz,

Thank you for your positive feedback. We're looking forward to working with you again in the future.

Kind Regards,
element14 team

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