I had a great experience purchasing shoes from nyc designer outlet. Their team was extremely responsive and handled everything with professionalism from start to finish. The quality of the service rea... See more
Company replied
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Amazing products and super fast shipping. My second purchase, I highly recommended NYC designer outlet to everybody. Just make sure to check order at their website so you can track item if you don’t r... See more
Company replied
amazing online store for designer lovers that hate designer prices. these guys are just great everything comes so crisp and crazy fast I got my item the next day!! excellent service responds quick hel... See more
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I ordered shoes that have a width of EE and they sent me shoe that are D that's are super tight and unbearable for $400! The worst part is they put a label maker sticker saying "EE" over the still sli... See more
Company replied
Company details
Written by the company
NYC Designer Outlet is a footwear and accessories company that curates the latest designer brands to offer you at discounted prices. We started in New York City back in 2016 with the goal of sourcing authentic sneakers and shoes from designers such as Gucci, Salvatore Ferragamo, and Tod's. Since 2016 we have consistently sourced authentic goods at best prices for our customers worldwide! Our store provides an incredible selection of quality products for everyone’s needs without breaking your bank account. With unbeatable service and fast shipping times, NYC Designer Outlet has become one of the top shoe retailers on online. We are committed to providing excellent customer service – if you have any questions or concerns please contact us anytime!
Contact info
New York City, United States
- support@nycdesigneroutlet.com
- nycdesigneroutlet.com
4.4
Excellent
257 reviews
Replied to 75% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
THE BEST PLACE
Superb company that is really a breakthrough in the designer field.
I have many purchases all exceptional.
Good delivery time and neat packaging !!
Thank you!!
23 April 2025
Reply from NYC Designer Outlet
Thank you so much for that super review. We love to hear that and thanks for being a steady repeat client.
I sent you a coupon to your inbox for the next purchase with us.
Ray, GM
Intensional deceit covering up actual size
I ordered shoes that have a width of EE and they sent me shoe that are D that's are super tight and unbearable for $400! The worst part is they put a label maker sticker saying "EE" over the still slightly visible "D" to intentionally deceive the buyer. They didn't even try to explain why they unethically deceived me just offered a $30 discount if I buy another pair of shies for them. Wish I could post a picture for you to laugh about it. The lesson learned is, if $800 shoes are sold for $400 there's a damn good reason. Don't bother reading these scammers brush-off response to this complaint.
12 March 2025
Unprompted review
Reply from NYC Designer Outlet
HI,
Sorry for the late reply as I personally did a deep dive into this case.
This shoe was bought once with the D/EE and from my understanding the D pair was put into your box of EE-
We did not catch that in the return.
I am deeply sorry for that. We would never intentionally fool our clients our name is Reputable for great service and outstanding product.
Thank you and again we are sorry.
Ray, GM
Reply from NYC Designer Outlet
Thank you and we hope to see you again soon!
every thing was clear and quick
every thing was clear and quick. the listings where honest and the products are great quality and price
4 April 2025
Reply from NYC Designer Outlet
Thank you for the kind review we really appreciate it.
Raymond CS Manager.
Reply from NYC Designer Outlet
Thank you and we are glad you saved!
Raymond CS Manager.
need a box
Tie is great, love it. The tie does not come in a box, other discount luxury sites provide a box.
25 March 2025
Reply from NYC Designer Outlet
Thank you for the kind review.
Regarding the ties coming in a box we are going to be rolling out our new shipping boxes in a month which will come with tie gift box for all orders.
We appreciate the feedback.
Raymond CS Manager.
you promise these amazing prices but…
you promise these amazing prices but the prices are eh and you have barely any sizes. so just plain unimpressed
23 March 2025
Reply from NYC Designer Outlet
Thank you for the feedback.
The prices are regularly checked against competitive sites and outlets and we usually are always CHEAPER.
In regards to the sizes due to the high demand of these product's they simply sell out so its more of a first come first serve basis.
Be sure to keep checking on the site and you will get your pair!
Cheers! Raymond, CC Manager.
Excellent prices for luxury goods
Excellent prices for luxury goods. Ordering is so easy and delivery is super quick.
5 March 2025
Reply from NYC Designer Outlet
Thank you and we hope to see you soon!
Reply from NYC Designer Outlet
Excellent to hear thank you for shopping with us.
Raymond, CS Manager
On time and very reliable delivery
On time and very reliable delivery. Prices are also very reasonable
24 January 2025
Reply from NYC Designer Outlet
Thank you for the kind review.
I did not receive an update about my…
I did not receive an update about my order yet and its 2 days already
20 January 2025
Reply from NYC Designer Outlet
Thank you for the feedback.
Please note your shoe was bought on the MLK weekend so your order did not ship out on Monday that is why you did not get a shipping email till Tuesday the day after you left this review.
Thank you for shopping with us.
wow wow wow unbelievable experience I…
wow wow wow unbelievable experience I had with my order
6 January 2025
Unprompted review
Reply from NYC Designer Outlet
Thank you and we are glad you were happy!
Cheers, Raymond Manager Customer Service
Everything well packed.
8 January 2025
Reply from NYC Designer Outlet
Thank you! Will let the warehouse know this kind review.
Cheers, Raymond Manager Customer Service
I feel very good
25 December 2024
Reply from NYC Designer Outlet
Great to hear that you are happy!
Cheers, Raymond Manager Customer Service
Reply from NYC Designer Outlet
Thank you for the purchase and we appreciate your review!
Cheers, Raymond Manager C-Service
Nice ties!
Got really nice ties that i did not see available anywhere else! Customer service offered me a nice promotion since I was placing a large order
23 December 2024
Reply from NYC Designer Outlet
We thank you for that in depth review and we are so glad our team was able to help you with your order. Looking forward to seeing you again soon.
Cheers, Raymond Manager C-Service
Reply from NYC Designer Outlet
Great to hear we were able to help you with your order.
Cheers, Raymond Manager Customer Service
Thank you so much
Thank you so much. I received my sneakers the next day after speaking with customer service. They fit perfect.
4 December 2024
Reply from NYC Designer Outlet
Glad all went smooth with the order. We strive to give top notch customer service.
Cheers, Raymond Manager Customer Service
The second time I’m having order issues…
The second time I’m having order issues as the site is giving inaccurate descriptions of the shoes. My first order of sneakers were in the men’s and came women’s, now my second order came the same shoe but different design posted on the site!
It only allows me to edit this and not respond to what the company sent back. It’s false. It did not say it clearly as I have proof in an email that says it was your fault. I also have not received an email for this shoe!
30 November 2024
Reply from NYC Designer Outlet
Hi there.
First off we are very sorry for the inconvenience caused to you.
I looked into your orders and the shoe you ordered was indeed in the women's category and the title of the shoes say women clearly.
The other pair you ordered I see stated its a logo leather and you received smooth one were sorry about that SKU was mixed up.
Look in your email I sent you a curtsy for the issue.
Many thanks and we hope to see you shop again with us.
Raymond C-S Manager
I made a mistake in the shipping…
I made a mistake in the shipping address and they worked fast to fix the mistake
1 December 2024
Reply from NYC Designer Outlet
Thank you for your kind review.
Cheers, Raymond Manager Customer Service
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