National Express West Midlands Reviews 

Leaking on the ground, water puddles all over the place, leaking from the window and on the ceiling, disgusting.

I want to report both 8c and 8A because I waited for 30 to 40 minutes but the bus never came it took so late to come.

Birmingham 14 number bus service is Worst.
Always delay and missed. Driver are worst as well. They are not thinking about our office time. They do whatever they want to do.

The bus drivers will randomly choose to stop at the bus stop (where people have queued) or 5m away where people just get there can get on first.
I still don't understand how this service is fit for purpose whilst increasing their prices

My second review but feel justified for the terrible service. 126 this morning from dudley to Birmingham. Due at 5.35 showed up at 6.08. I have to catch another bus in town to be at work for 7, always late for work. I wonder how many people this affects?? Make the complaints system easier and you will see just how many people complain each day. Should be a little button on your app where you can say if the bus is on time or late so you can see exactly what kind of shit show you are running. Fares gone up and drivers got pay rise and the company is getting worse and worse. I understand traffic but at 5.30 in the morning that is not an excuse as there is none. Sort your service out or give us a a cut in fares because honestly your service should be free with how shocking it now is. Drivers don't even care, say to them you are Kate and you get a shrug of the shoulders, bad attitudes from overpaid people.

Very annoying prices going up all they time but buses never turn up on time and poor updates on Google map!!!!

Yet again 43 bus hasn't turned up!!!
Can't wait for franchise model so we can constantly complain and get rid of an incompetent service!!!
Public money is provided to busses and a minimum service isn't something of an achievement it's a disgrace 😒

regarding repeated service failures on Route 9 involving bus 2072. This is now my second complaint this week, as the situation has escalated to an unacceptable level.

On both Monday and Tuesday morning, the number 9 bus arrived significantly late, causing me to arrive late to work on both days. However, the incident that occurred today was far more serious.

This evening, the driver of bus 2072 stopped mid-route and instructed all passengers to get off the bus, claiming the traffic was “too heavy” to complete the route. This decision was made abruptly and without any concern for passenger safety or welfare.

It was dark, raining heavily, and several vulnerable passengers—an elderly man, women, and teenage girls—were left standing in an unfamiliar location. I myself had no idea where I was. The next Route 9 bus was also delayed, meaning I did not arrive home until 19:55, despite finishing work at 16:30.

The driver’s attitude during this incident was dismissive and rude. He could not provide any estimate of how long we would have to wait for another bus. Additionally, his reasoning makes no logical sense: if the traffic was too heavy for him to continue the route, it is unclear why another driver would somehow experience less traffic. Passengers were simply abandoned.

To make matters worse, I was required to pay an additional fare for the next bus, even though the disruption was entirely caused by the driver’s action.


This level of service is unprofessional, unsafe, and highly disruptive.

NX West Midlands busses are always delayed or cancelled without warning. They are frequently overcrowded and untidy. I have experienced multiple instances of bus drivers being rude to passengers. The constant price increases despite declining quality of service summaries how infuriating NX bus service has become.

Never turns up on time if at all never sticks to time tables no point on even having them on a night is the worst u dont even no if the things gonna turn up cant see how they can justify the price increase every year. rubbish there's no other words for it.

WHILE YOU ALL HAVE VALID REASONS TO COMPLAIN ABOUT PRICE HIKES, EXTREMWLY POOR RELIABILITY AND RUDE AND THICK MEMBERS OF STAFF IN ALL AREAS, PLEASE REMEMBER THAT DIRECTOR OF NATIONAL EXPRESS WEST MIDLANDS MARK HEFFERNAN WAS SPARED JAIL FOR FRAUDING GREAT WESTERN RAIL FOR OVER (£11,000 IF NOT MORE!) AND NXWM'S ALLOWED THIS BENT AF CROOK TO JOIN THEIR BOARD OF DIRECTORS KNOWING FINE WELL OF HIS CRIMINAL CONVICTION OF FRAUDING PUBLIC SERVICES!

WE HAVE EXTREMELY POOR RELIABILITY, DIRTY BUSES, STUPID AND ARROGANT STAFF ESPECIALLY ON COMPLAINTS, INCOMPETANT PLANNERS AND MANAGEMENT AND YOU CAN ALSO ADD CONVICTED FRAUDSTER MARK HEFFERNAN TO THAT LIST OF SH*T BAGS WITH HIS SNOUT IN THE TROTH... LOW LIFE BUS COMPANY FULL OF THEIVING LOW LIFES.

GOOGLE MARK HEFFERNAN'S GREEDY BENT ASS AND YOU WILL SEE WHAT NXWM AND MARK HEFFERNAN ARE ALL ABOUT!

worst bus service i ever see in my entire life. The buses are always late.

Horrible experience, never on time and I have to wait in the cold for ages, I never make reviews but had to for this, it’s absolutely appalling

Appalling service, and given the price you'd pay for a monthly bus pass it's absolutely not worth it. You'll easily wait 25 minutes for a service that's supposed to run every 15.

I was on the 97 4940 today at around 19:40 and the driver is honestly so nice he literally went out of his way to stop for customers to get on and I noticed they didn’t even say thank you I usually hate the bus but I wish him well and a thank you!!!!

Absolutely disgraceful behaviour from the bus driver this morning!

I was running to catch the X8 bus from Wolverhampton station at around 07:16. The bus was scheduled to depart at 07:19, so I was well within time. I was literally just seconds away, right there, when the driver deliberately shut the doors and pulled away early. It was clearly intentional, as he had been sitting idly at the wheel until he noticed me running, before suddenly closing the doors and driving off.

Because of this driver’s petty and unprofessional actions, I ended up being late for work!

This kind of behaviour is completely unacceptable. Passengers rely on drivers to follow the timetable and show a basic level of decency, something this driver clearly lacked. It’s infuriating to see someone go out of their way to inconvenience others, especially when I was clearly making every effort to get there on time. I genuinely hope this incident is taken seriously and addressed, because no passenger should be treated like that.

Just all round shocking, poor management, execution of routes, just been thrown off a bus miles from my stop because it is so late it needs to miss a few stops to catch up! Never fail to disappoint after all these years.

Horrendous! Been waiting for the 25 Pendeford for over an hour as have many people at Bolton bus station, don’t rely on them use other services were possible and avoid these!

The buses are filthy and the charge 70 quid a month to travel on the nastiest buses ever CLEAN THE DAAMN SEATS

AGAIN Saturday night NO 22.11 number 6.NO 22.41 number 6.What is going on with this awful service.How does the numbers 2,3,4,4a,5 all turn up.Considering the 6 timetable has been updated from 28th September for a more frequent service unless you're waiting at night It's a joke of a service.