The NWH Group Reviews 

503
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and helpful staff. Many reviewers highlight the exceptional customer service, with account managers frequently mentioned for their responsiveness and proactive support. People appreciate the smooth operations, from initial setup to waste removal, often noting that staff go above and beyond to ensure needs are met. Drivers are also frequently praised for their professionalism and punctuality, contributing to an overall reliable experience.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, efficiency, and... See more

Service

Clients share positive opinions on service, with many reviewers describing it as fantastic and superb from... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting quick and easy communication.... See more

Customer service

Customers had positive experiences with customer service, consistently praising the helpfulness and... See more

Delivery service

Users describe positive interactions with delivery service, often praising the promptness and reliability of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We changed our supplier after nightmare previous suppliers. Barry called into our new office on the off chance and I am pleased he did!! Account set up easily and Victoria and the girls in the office... See more

Company replied

Rated 5 out of 5 stars

We had a couple of jobs up in Scotland, one just outside of Edinburgh, and another in Loch Lomond. Shaunni facilitated absolutely everything we needed, we had rough access across both sites, everythin... See more

Company replied

Rated 5 out of 5 stars

We have been using NWH on our project in East Lothian since Nov 24. The service all round has been excellent and their online portal has been a great asset for our sustainability and compliance repor... See more

Rated 5 out of 5 stars

Today is Good Friday, a public holiday. My wife just called NWH to ask whether they are collecting. We got straight through to a very helpful and polite customer service rep, who was able to confirm... See more

Company replied


Company details

  1. Waste Management Service
  2. Aggregate Supplier
  3. Concrete Product Supplier
  4. Garbage Collection Service
  5. Recycling Center
  6. Sand and Gravel Supplier

Written by the company

Serving the whole of Scotland and Northeast England from ten sites, The NWH Group is committed to creating a sustainable future by improving the social, economic, and environmental wellbeing of its communities. The progressive, second-generation family business provides waste management services to the industrial, commercial and construction industries. Collecting waste with its fleet of trade refuse, skip, tipper, grab and walking floor articulated vehicles, it transports materials to its own recycling facilities where they are transformed into high value products such as cardboard, paper, washed sands, biomass for energy and animal bedding.


Contact info

4.8

Excellent

TrustScore 5 out of 5

503 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(503)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service for skip hire

I used NWH to hire a skip for some home and garden work. Service was excellent throughout, a thank you to Lisa G in the office team and Billy D the driver.
Skip was delivered bang on time and collected the next day after the call to arrange. Would recommend.

16 May 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Response to request

We had forgotten to put our bins out and got in touch with nwh group to see when they could come for them. We were sorted within 30 minutes incredibly quick response to resolve this, we have not regretted moving to them this year, excellent service

23 May 2024
Unprompted review
Rated 5 out of 5 stars

Great Service

We deal with lots of Waste Disposal companies throughout the country however we have never had this level of service from any of them. Our Account Manager, Michelle Lindsay from the Glasgow branch has provided us with a brilliant service. She maintains regular contact with us and tries to accommodate our requests. She is really good to work with and clearly enjoys her job. Thanks Michelle credit where credit is due

21 May 2024
Unprompted review
Rated 5 out of 5 stars

Quick Response

After a phone call to Finlay on Friday mid morning that we needed the 40ft yard collected and a new one delivered that day ASAP. Finlay and his team had it done by 330 that aloud us to work and finish the move over the weekend which is great for a new account

Thanks Ryon

26 April 2024
Unprompted review
Rated 5 out of 5 stars

What a waste!.....Disposal company....:-)

From first enquiry to contract completion, I have had absolutely no complaints. Swift service, easy company to deal with and the online portal makes documents quick to access. Our company has gone even greener since we switched to NWH.
Highly recommended.

15 May 2024
Unprompted review
Rated 5 out of 5 stars

Three years as a customer

I'm a Scout leader and we need a skip to dispose of the unsaleable goods after our jumble sale. For the third year, we used NWH and for the third year they were excellent. This year, Shiv in the office and Les in the lorry cab were super-efficient and friendly - but so were their colleagues in previous years. They provide exactly the service we need (even if the price is quite high).

13 April 2024
Unprompted review
Rated 5 out of 5 stars

Couldn't ask for better.

I've been dealing with NWH since I started my current position a few months ago - Michelle our account manager has been very helpful on any occasion I've needed information or changes to our account.
We recently had a rapid increase in our waste and the Glasgow team were great with a quick emptying of our skip and arrangement of a larger unit - the drivers were really helpful as well even with me changing the goalposts half way through.
I would highly recommend.

1 May 2024
Unprompted review
Rated 5 out of 5 stars

Friendly and efficient service.

Friendly and efficient service.
From first contact with Barry in the Edinburgh office I had really efficient and speedy help. He organised a very competitive quote, followed through at every stage with updates and completed the transaction in record time.
I would thoroughly recommend him for his friendly and knowledgeable service.

26 April 2024
Unprompted review
Rated 5 out of 5 stars

Always a pleasure

Shiv in the Glasgow office is quick off the mark whenever we need anything. We are new to NWH but I know already that they can be trusted, nothing is too much bother and they are friendly which helps. More recently we hired out of the Dundee depot and they were just as helpful too. Their driver Duncan Herd from that depot was super efficient on site. Keep up the good work guys!

19 April 2024
Unprompted review
Rated 5 out of 5 stars

Rachel was super helpful!

I enquired with NWH 18th April and got an email back within 2 hours from Rachel. She was so helpful and provided very competitive prices for trade waste.

Our account was opened within 4 hours of my original email with the bins scheduled to be dropped off a couple of days later.

Rachel was so helpful and efficient and I can't recommend enough!!

19 April 2024
Unprompted review
Rated 5 out of 5 stars

Came via recommendation

Was recommended by a friend, great place, great customer service from shiv very responsive with my questions and queries , kind and polite and they take all the waste i have!! , will definitely be using the company for my waste from now and in the future.

28 March 2024
Unprompted review
Rated 5 out of 5 stars

Shoutout to Rachel!

We've recently just started dealing with NWH again after a year years, As we have two businesses operating from the same building we were told that the accounts for both were up and running in no time! Rachel Morrison has been spot on from initial contact via Linkedin to the first load of skips booked in for delivery!

We look forward to working together again.

28 March 2024
Unprompted review

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