The NWH Group Reviews 

503
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and helpful staff. Many reviewers highlight the exceptional customer service, with account managers frequently mentioned for their responsiveness and proactive support. People appreciate the smooth operations, from initial setup to waste removal, often noting that staff go above and beyond to ensure needs are met. Drivers are also frequently praised for their professionalism and punctuality, contributing to an overall reliable experience.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, efficiency, and... See more

Service

Clients share positive opinions on service, with many reviewers describing it as fantastic and superb from... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting quick and easy communication.... See more

Customer service

Customers had positive experiences with customer service, consistently praising the helpfulness and... See more

Delivery service

Users describe positive interactions with delivery service, often praising the promptness and reliability of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We changed our supplier after nightmare previous suppliers. Barry called into our new office on the off chance and I am pleased he did!! Account set up easily and Victoria and the girls in the office... See more

Company replied

Rated 5 out of 5 stars

We had a couple of jobs up in Scotland, one just outside of Edinburgh, and another in Loch Lomond. Shaunni facilitated absolutely everything we needed, we had rough access across both sites, everythin... See more

Company replied

Rated 5 out of 5 stars

We have been using NWH on our project in East Lothian since Nov 24. The service all round has been excellent and their online portal has been a great asset for our sustainability and compliance repor... See more

Rated 5 out of 5 stars

Today is Good Friday, a public holiday. My wife just called NWH to ask whether they are collecting. We got straight through to a very helpful and polite customer service rep, who was able to confirm... See more

Company replied


Company details

  1. Waste Management Service
  2. Aggregate Supplier
  3. Concrete Product Supplier
  4. Garbage Collection Service
  5. Recycling Center
  6. Sand and Gravel Supplier

Written by the company

Serving the whole of Scotland and Northeast England from ten sites, The NWH Group is committed to creating a sustainable future by improving the social, economic, and environmental wellbeing of its communities. The progressive, second-generation family business provides waste management services to the industrial, commercial and construction industries. Collecting waste with its fleet of trade refuse, skip, tipper, grab and walking floor articulated vehicles, it transports materials to its own recycling facilities where they are transformed into high value products such as cardboard, paper, washed sands, biomass for energy and animal bedding.


Contact info

4.8

Excellent

TrustScore 5 out of 5

503 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(503)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic Service

NWH are a fantastic company to work with. Our rep, Willie Sinclair, goes above & beyond to meet our needs, our site teams never have any issues & we all find NWH a pleasure to deal with. I highly recommend! :)

10 April 2025
Unprompted review
Rated 5 out of 5 stars

Gemma Sim supplied us with a number of…

Gemma Sim supplied us with a number of skips and concrete from the volumetric on an earlier occasion.
Communications were excellent, the project was in Torness Power Station over a weekend so no margins for delay and space was very limited.
All went very well

15 February 2025
Unprompted review
Rated 5 out of 5 stars

We switched to NWH Group this year and…

We switched to NWH Group this year and have nothing but good things to say. The onboarding process was a breeze thanks to Finlay, who was always available to answer questions and help make the switch seamless. The service is consistent and reliable. On the off chance you need to contact their customer support, they are also similarly helpful and kind.

10 April 2025
Unprompted review
Rated 5 out of 5 stars

NWH have provided a brilliant service

NWH have provided a brilliant service, we have had the pleasure of dealing with Finlay who is a great communicator which makes every job incredibly smooth! I wouldn't hesitate to recommend NWH for any waste management services.

10 April 2025
Unprompted review
Rated 5 out of 5 stars

Very well organised buisness who go…

Very well organised buisness who go over and above to accommodate their customers. Running a demolition buisness is very demanding but services offered by NWH make it a lot easier. Delighted to recommend NWH to anyone.

9 April 2025
Unprompted review
Rated 5 out of 5 stars

Good service and Very Professional

We have been using NWH for slightly over year and have found the service to be very good. They are very professional in their delivery and customer care. The waste reporting portal is also very detailed which helps our environmental targets.

10 April 2025
Unprompted review
Rated 5 out of 5 stars

We had trouble with our Trade Waste…

We had trouble with our Trade Waste company constantly over charging us.
We decided to look for another company and found NWH. I would highly recommend this business, their customer service is second to none.

10 April 2025
Unprompted review
Rated 5 out of 5 stars

Getting fast and reliable service on short notice

I required NWH group to provide 3 skip Lorrie’s to exchange 3 skips at set times every day and they organised that instantly and haven’t failed on their promise. That kind of service in the fast paced world of construction is incredibly important. The service has made a real impact to our site and long may it continue. The account manager delivered what we required and has shown professionalism in other areas of what we will require going forward

7 April 2025
Unprompted review
Rated 5 out of 5 stars

Another year signed up!

Another year signed up!
If you have "bin" thinking about it, just do it :-)
you have nothing (Finlay) Toulouse.
I scare myself with how clever I am sometimes hahaha!

10 April 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

Started using NWH about 6 months ago and couldn't be happier with the service. Not only did Finlay Tolouse make the swap over a simple process, he also saved us a lot of money compared to our previous provider!

10 April 2025
Unprompted review
Rated 4 out of 5 stars

Kelburne Construction

Gemma Sim has been the contact I have used for my site at Lindean and both Gemma and the drivers have been helpful by being flexible with my delivery times as well as being very good on price

8 April 2025
Unprompted review
Rated 5 out of 5 stars

We have used the NWH group for many…

We have used the NWH group for many years and always been very impressed with their service and products. Recently Gemma has been absolutely brilliant in providing amazing customer service, always going above and beyond to accommodate our needs and working with us to ensure everything goes to plan. Her communication is 10/10 and always replies extremely quickly which makes it so much easier for us as a business. Thank you Gemma!

7 April 2025
Unprompted review

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