N V L T Y London Reviews 

6,892
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Considering 799 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the excellent quality of the clothing, highlighting brilliant materials, comfort, and top-notch craftsmanship. Many also appreciate the stylish designs and great fit. Some customers report quick, efficient delivery, with orders arriving promptly and as specified. However, some people experienced significant delivery issues, including orders not arriving, being severely delayed, or only partially fulfilled. Others noted inconsistent sizing or that certain items did not meet expected quality for the price. Additionally, some reviewers reported poor communication and slow responses regarding order updates or refunds.

What people talk about most

Product

Users describe ambiguous interactions with product, with many praising the high quality, excellent fit, and... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some praising super fast and prompt delivery,... See more

Order

Consumers find order experiences to be ambiguous, with many reporting significant delays and unfulfilled... See more

Quality

People report positive experiences with quality, consistently praising the high standard of clothing, with... See more

Service

Customers consistently note ambiguous experiences with service, with some reviewers praising the top-notch... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I do tend to like NVLTY clothing. But I do think having to pay £4.99 for returns is annoying. I received a faulty item a few months ago and was required to pay £4.99 to return it. Which I didn’t even... See more

Company replied

Rated 2 out of 5 stars

I ordered 5 items at the same time & only 1 item arrived and I am still awaiting my 4 other items. I also paid for next day so I am very unimpressed.

Company replied

Rated 5 out of 5 stars

If anyone's looking for alternatives to top designer jeans such as Balneciaga Lost Tapes, etc, the Vintage Stacked Jeans from NVLTY are a great pair. You can tell they take quality seriously and pay a... See more

Rated 5 out of 5 stars

Honestly speaking you guys service is top notch and I give it to your team…I bought the wrong size in small instead of large,reached out to the them via email and they helped me with all of the proces... See more

Company replied


Company details


Contact info

3.2

Average

TrustScore 3 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 2 weeks

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3.2

All reviews

(6,892)

797 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I ordered a denim jeans on Thursday…

I ordered a denim jeans on Thursday April the 16th and I haven’t received it. It was supposed to be next day delivery

16 April 2026
N V L T Y London logo

Reply from N V L T Y London

Hi Desroy,

Apologies! A refund for the order was issued for you on the 20th April due to a stock issue.

Kind Regards,
N V L T Y

Rated 5 out of 5 stars

Best

Fast delivery product amazing

16 April 2026
N V L T Y London logo

Reply from N V L T Y London

Hi Vanesa,

We are glad to hear you had a positive order experience and appreciate the kind review. Thank you!

Kind Regards,
N V L T Y

Rated 5 out of 5 stars

Good quality

Good quality

6 April 2026
N V L T Y London logo

Reply from N V L T Y London

Hi Patricia,

We’re glad you’re happy with your order! Thank you for your kind review.

Kind Regards,
N V L T Y

Rated 1 out of 5 stars

I ordered 1 Jean and 1 wax Jean

I ordered 1 Jean and 1 wax Jean
Only the wax Jean came. Over a week now no update about my other Jean

6 April 2026
N V L T Y London logo

Reply from N V L T Y London

Hi Nuhell,

Apologies! A refund for the missing item was issued for you on the 18th April due to a stock issue.

Kind Regards,
N V L T Y

Rated 5 out of 5 stars

Why I bought again and will again from nvlty

Bought from nvlty in the past, jeans have served me well, so why not buy from nvlty again, it was a no brainer, quality gear, material is brilliant, breathable and very very comfortable, would definitely recommend to anyone to buy from them.

Thanks again

Melvyn walsh

12 April 2026
N V L T Y London logo

Reply from N V L T Y London

Hi Melvyn,

Thank you for your kind words! We really appreciate the review.

Kindest Regards,
N V L T Y

Rated 5 out of 5 stars

Great quality

Great quality

12 April 2026
N V L T Y London logo

Reply from N V L T Y London

Hi Sierra,

We’re glad you’re happy with your order! Thank you for your kind review.

Kind Regards,
N V L T Y

Rated 5 out of 5 stars

Excellent with no issues

Excellent with no issues

16 December 2025
N V L T Y London logo

Reply from N V L T Y London

Hi,

We are glad to hear you had a positive order experience and appreciate the kind review. Thank you!

Kind Regards,
N V L T Y

Rated 1 out of 5 stars

Where is my parcel ?

Where is my parcel ?

11 April 2026
N V L T Y London logo

Reply from N V L T Y London

Hi Mohammed,

Apologies for the delay! According to our system it has now been delivered so we hope this has been all sorted for you. A refund for any next working day delivery costs paid will be issued shortly if applicable.

Apologies for any inconvenience caused.

Kind Regards,
N V L T Y

Rated 5 out of 5 stars

The quality is too lit 🔥

The quality is too lit 🔥 I ain’t gonna lie, based on my experience you guys deserve 5 stars 🌟 or more if possible to do so. To be honest, I’m coming back for more as all my friends have been asking, saying they love the quality and the design.
Thank you for your service 🙌

3 April 2026
N V L T Y London logo

Reply from N V L T Y London

Hi Kueth,

We are glad to hear you had a positive order experience and appreciate the kind review. Thank you!

Kind Regards,
N V L T Y

Rated 5 out of 5 stars

Top service

Top service

3 April 2026
N V L T Y London logo

Reply from N V L T Y London

Hi Ruben,

Thank you for your kind words! We really appreciate the review.

Kindest Regards,
N V L T Y

Rated 5 out of 5 stars

Simply Excellent

Simply Excellent

10 April 2026
N V L T Y London logo

Reply from N V L T Y London

Hi Kenneth,

Thank you for your kind words! We really appreciate the review.

Kindest Regards,
N V L T Y

Rated 5 out of 5 stars
N V L T Y London logo

Reply from N V L T Y London

Hi,

Thank you for your kind words! We really appreciate the review.

Kindest Regards,
N V L T Y

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